You'll be given an approximate delivery time frame for custom orders, or if you've purchased an in-stock item then we can arrange for delivery the next day. The delivery time is subject to the frame and fabric being in-stock. The Chesterfield Shop reserves the right to extend delivery times, as per factory supply-chain availability. You will be notified by our team with your updated order details and timeframe.
Shipping Areas and Charges
Enjoy a hassle-free delivery service within the Greater Toronto Area for a flat fee of $169.00. For locations outside of the GTA, shipping rates vary based on your postal code. Shipping charges are non-refundable once the items have left our warehouse.
Please measure your space, doorframe, hallway, elevator, railing, stairway, etc. before placing an order with us. In the event of a no-fit, a $100 re-stocking fee will be charged to your credit card, and your order will be refunded in total (less the restocking fee.)
White Glove Delivery Service
All Chesterfield Shop customers will receive this service with their delivery. It includes removal and disposal of all packaging, assembling the furniture and any set- up that may be required. Our delivery team will also bring your old furniture out to the curb or recycling area, if requested. Upon delivery you will sign the invoice which will confirm your purchase is free from damage or manufacturer’s defects. If there are any issues, please email firstname.lastname@example.org
Our delivery team come equipped with a payment machine for your ease. You can pay the existing balance using credit, debit, or cash.
Scheduling Your Delivery
We will notify you when your order has arrived in our warehouse to schedule your delivery.
Delivery is Monday to Fridays between 9am-3pm and Saturdays between 9am-6pm. The Chesterfield Shop team, will call you the day before your delivery to reconfirm your availability and give you a 3-hour window timeframe. You will receive a phone call from our drivers 20-30 minutes prior to arriving at your location.
Please be advised to book your elevator many days in advance if you live in multi-unit building. Please ensure your walkways to your home are clear and free of any ice, snow or objects and the inside passageways are clear. Our drivers reserve the right to not enter your home at their discretion. Our delivery team takes all safety precautions and protocols during delivery.
Visible damage to merchandise must be recorded at time of delivery by indicating on the delivery slip and having the driver call our office so the shipping and service department is aware of the damage. Please inspect every part of your item to ensure it is in factory condition. In the event of damage, the shipping department will advise you of next steps, and either a technician will be dispatched to your home or your item(s) will be removed to be reordered or repaired.
For motion furniture with electronic elements (recliners, motion sofas, sectionals, lift chairs, etc.) please test your new item immediately and email email@example.com if a part is not functioning properly. Our Service Department will offer a solution on a case-by-case basis.