Shipping times: Our Sofa Express program has a projected delivery timeframe of 4 to 6 weeks. * (*Providing frame and fabric are in-stock- this will be reconfirmed upon ordering).
The Chesterfield Shop reserves the right to extend delivery times, as per factory supply-chain availability. You will be notified by email with your updated order details and timeframe.
Shipping areas and charges: Enter your postal code in our lookup tool to confirm delivery to your specific address. The $169.00 delivery fee is dependent upon your location, and subject to increase. Shipping charges are non-refundable once the items have left our warehouse.
Please note that all online custom orders are non-refundable or cancellable.
Please measure your space, doorframe, hallway, elevator, railing, stairway, etc. before ordering. In the event of a no-fit, a $100 re-stocking fee will be charged to your credit card, and your order will be refunded in total (less the restocking fee.)
White Glove Delivery: All Chesterfield Shop customers will receive this service with their delivery. It includes removal and disposal of all packaging, assembling the furniture and any set- up that may be required. Our delivery team will also bring your old furniture out to the curb, if requested. Upon delivery you will sign the invoice which will confirm your purchase is free from damage or manufacturer’s defects. If there are any issues, please email online@thechesterfieldshop.com
Scheduling your delivery: When your order is placed you will receive a confirmation email within 24 hours. We will notify you when your order has arrived at our warehouse to schedule your delivery. You may also check your order status online by visiting www.thechesterfieldshop.com and selecting Order Status> Order Updates and logging into your account.
Delivery is Monday to Saturday between 9 -5 pm. The Chesterfield Shop will call you the day before your delivery to reconfirm your availability and give you the 4 hour window timeframe. You may call our office the day of your delivery at 8:30 am to be advised of your estimated delivery window. You will receive a phone call from our drivers 30 minutes prior to arriving at your location.
Please be advised to book your elevator many days in advance if you live in multi-unit building. Please ensure your walkways to your home are clear and free of any ice, snow or objects and the inside passageways are clear. Our drivers reserve the right to not enter your home at their discretion.
Our delivery teams take all precautions, and current protocols are in place.
The Chesterfield Shop does not offer returns on online orders. Every piece is customized and made to order.
Please read our return policy before making an online purchase. Terms/conditions may not be the same as an in-store purchase.
Visible damage to merchandise must be recorded at time of delivery by indicating on the delivery slip and having the driver call our office so the shipping department is aware of the damage. Please inspect every part of your item to ensure it is in factory condition. In the event of damage, the shipping department will advise you of next steps, and either a technician will be dispatched or your item (s) will be removed to be reordered or repaired.
