Stephen was great... he was knowledgeable and friendly but not pushy. We love our new sofa... it's soooo comfy! My only complaint is about the delivery process. The sofa was delivered on time and in perfect condition. But when the delivery folks took our old sofa (as arranged), down to the loading area in our building... they dragged it across the floor, which caused two tears in the fabric. We were donating the sofa to Habitat for Humanity so it was unfortunate that it was damaged.
Response from the owner:Thanks for your 5-star review, it is really appreciated!
Stephan is a very knowledgeable and experienced Manager, Sales Professional and Design Consultant, and he always goes the extra mile to give you the best advice for your lifestyle, room space, decor and price-point.
We apologize about the difficulty with the removal of your old sofa, this is a courtesy by our White Glove Delivery Teams, and it is an exhausting and difficult job to be lifting heavy furniture, and I assure you that damages do not happen often. The Chesterfield Shop has a huge and continuous donation program of new furniture to The Furniture Bank, amongst others. Thank you for thinking of Habitat for Humanity, a reseller of donated furniture.
We are thrilled that you had a great experience with Stephan, enjoy your new sofa!
Thanks for your patronage and taking the time to write in.
Best-
The Chesterfield Shop