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The Chesterfield Shop
4.8
Based on 1586 reviews
Haseeb
Haseeb
1713221729
We needed to purchase a sofa and an accent chair. Natasha guided us through the whole process and gave really good recommendations. We are very happy with the service provided.
K Mills
K Mills
1713195817
I had a great experience shopping here. Good quality product, it was made according to how I wanted it, it was delivered on time, and the delivery was smooth. Great overall experience.
I’ve had the recliner couch for about six weeks and I’m happier now than when I bought it. One thing you don’t see in the showroom is how solid it’s built, I can stand one footed on the console lid with zero flex. I got a synthetic fabric because I own cats, they don’t scratch and cleans easily. I was helped by Olga who made sure I tried similar products to make sure the style, comfort and functionality was suited to me. She also went through all covering options down to tested durability due to my cat concern. Recently I’ve been in a lot of Leon/Brick type stores and tried out every recliner to compare and I haven’t found one anywhere as nice as my Pallister. Especially headrest and lumbar adjustment are far superior.
Thomas Bell
Thomas Bell
1713020495
It was an absolute wonderful experience with Natasha. From the moment we stepped in, there was no pressure. We were not followed around, not approached by multiple people. There was a sense of respect. She asked if we were looking for something specific. We described what we were hoping to find, she knew right away and led us to it. We did not expect to find this, Natasha was knowledgeable, patient, provided all the information to take away and think about this purchase. We would have returned sooner to purchase however she was not in store for 2 days. We waited until she was there to do this major purchase in person. We were very happy with this service, while waiting to have the purchase order done, we ended up purchasing an additional piece to complete the set!
David Deschenes
David Deschenes
1712837386
Quite a great experience! Happy with the product and the whole experience of finding the right couch for us. Marty knows his stuff and can really help you find exactly what you are looking for.
Rena Epstein
Rena Epstein
1712767350
Babak Abedi
Babak Abedi
1712610682
Mik Gans
Mik Gans
1712499121
We just purchased a sectional for our new &first home. Sharon made the process so much easier. She was knowledgeable and kind as she walked us through the purchase process. I would highly recommend to anyone to deal with her if you can. Thank you Sharon!!
Amanda Roberts
Amanda Roberts
1712325214
The Chesterfield Shop and the staff at the Scarborough location made my experience wonderful. Olga was fantastic! She was personable, honest and full of knowledge. Olga took the time to understand my vision, my wants, needs and she helped me choose what would look the best but would still be functional for my space. The staff is also patient and allow you to take your time and never push. The whole experience was so positive. Olga knew what I wanted and needed even when I didn't! Thank you to all the staff at The Chesterfield Shop.
Just had a great experience with Marty who was so patient and understanding throughout the process. This location had a great selection with a range of styles, prices, and customization options. Would recommend!!
Marzia Murdoch
Marzia Murdoch
1712017264
Jasmina was extremely knowledgeable about the products and very patient with the many configuration changes I made before settling on a final design. She made it a wonderful experience!
Linda Sciortino
Linda Sciortino
1711991489
Repeat customer!!! Very satisfied with the quality and service. Highly recommend.
Sammy Kligman
Sammy Kligman
1711807740
My parents had a great experience being served by Marty. He was kind, patient and very knowledgeable about the products they were interested in purchasing. He was overall a great salesman who took the time to show around the store. Would definitely recommend going here and asking for Marty as he was an overall kind and passionate person to work with.
Rob Lando
Rob Lando
1711802231
Yet another wonderful story to share about the amazing Vanessa! My mother is 89 years old and had a loveseat that she was emotionally attached to, but could not use any longer because the arms were not rigid, and created a fall risk. I called Vanessa because she had been so helpful when we bought another sofa for my mother last year. The situation was complicated because I live in New York and was trying to arrange everything long distance. Vanessa sent us pictures of the loveseats she had in stock, and within days it was sitting in my mother’s apartment. She even made special arrangements to remove the old loveseat. But the most amazing thing is that my mother LOVES the new loveseat that is safe for her, and said it was the perfect color, style and firmness. She was so happy that she does not even miss the old, dangerous one she has been so attached to. Vanessa, THANK YOU!
We went to the Chesterfield Shop in search of a couch this winter and had an amazing experience. My husband and I have both agreed this experience was actually one of the best furniture buying experiences we have ever had. Yetunde was the sales associate who helped us discover the perfect couch for our apartment and my anxiety! She never pressured us but was able to answer all our questions and allowed us to make the most informed decision we could. She was a dream to work with, and we highly recommend everyone should go see her to get your dream furniture. We ended up coming back for our couch and specially going to her, because we couldn't image anyone better. Our experience with Chesterfield only got better once it came to us having our couch delivered. They were in contact with us a few times to keep us posted on the expected finish date for our couch. They were also very prompt in setting up a delivery date and window for us. On the day of our delivery, we had the best delivery experience ever, with the two gentleman who brought our couch and set it up for us. What seemed like common practice to them, felt like them going above and beyond to us. They were considerate, professional, friendly, and so fast! I could not recommend them or chesterfield enough! Yetunde and the delivery man deserve a bonus for sure!
Excellent customer service. Vanessa was very professional and knowledgeable. The delivery team was excellent. They were punctual and very polite. I would recommend the Chesterfield Shop.
Andrew B
Andrew B
1711720257
I had a great experience buying my couch at the King st location. Hinal was very helpful and knowledgeable. She made the decision making easy. Great customer service! There was a sale going on and the prices were very competitive. I was considering the same type of couch from eq3 but I got more for the money at chesterfield shop.
Susan Z
Susan Z
1711649112
David Zworth is an amazing Sales Professional and here is my honest opinion. Today we zipped into the Chesterfield Shop on Dufferin (1 of 3 shops on our list to compare prices) to buy a recliner for my dear 90 year young Mum!!! David asked me 3 questions politely and I replied with exactly what we were looking for as we are in a hurry driving a pickup truck!!!He listened to my likes and dislikes and promptly showed us 6 recliners out of about 30. He definitely knew his inventory and product. David actually took us into the clearance room and said: “This is the one for you - you will love it and it is by far the best price and today, you save the tax and we can load it into the back of your truck today.”David’s enthusiasm was contagious and we said: “perfect we will take it. Thank you so much for not being a pushy salesman!!!”Susan Zacchigna from The Zacchigna Team GTA ReMax West Realty highly recommends the entire world to shop at The Chesterfield Shop on Dufferin Ave., Toronto and ask for David Zworth!!!Last but not least this company is a huge supporter for The Hospital For Sick Kids Toronto and so are we!!! Cheers!!!
John Child
John Child
1711636359
Sue Bolender
Sue Bolender
1711549991
Huge thanks to Sandra at the Dundas location, for helping us with our purchases. She listened patiently, didn't rush us, and asked us the questions we needed to make some big decisions. Sandra was the best help to us and we're looking forward to receiving our new purchases.
Suzanne Marks
Suzanne Marks
1711471285
I just purchased a sofa and matching chair from the Chesterfield Shop on Yonge. The service there was amazing. Latifa (who is also an interior designer) was very helpful as well as very knowledgeable of the products the store sold. I highly recommend this store/location. This is our 5th purchase at the Yonge St location in the past six years - It is our go-to store for sofas and hide a beds. Highly recommend.
Very helpful staff.
Bonnie Hall
Bonnie Hall
1711298677
I just placed an order for a sofa (with pullout bed), chair and ottoman for our new media room which is in the basement. We have a Century home, with low ceilings, a narrow stairway and tight corners. Chesterfield Shop had a wide range of modular options to choose from and I was able to find exactly what I was looking for without compromising on style or quality. Special shoutout to Darya the salesperson I worked with. Darya's service is 10/10. Highly recommend.
Rod Young
Rod Young
1711295850
Sharon Koufes was excellent! Very knowledgeable and spent a significant amount of time with us while we were making our decision.
We had a wonderful experience working with Olga. She was helpful, friendly and very knowledgeable. We most certainly recommend The Chesterfield Shop... and ask for Olga!
robin morra
robin morra
1711218526
Marty was amazing to deal with bought a sectional there 10 years ago and still in amazing conditionNow just bought a double sleeper had experience and professional sales peopleLove the variety and will always buy furniture from them 5+++++stars
Jim Sivell
Jim Sivell
1711144309
Our salesperson was Olga who greeted as we entered. She was very professional and eager to help us out with any questions. She wasn't pushy for us to purchase something instead concerned more with us finding the right couch to meet our needs. I have known about this shop for many years but have never purchased anything before until now. Our couch will be delivered shortly but until then just wanted to give a shout out to Olga with her interior expertise in finding the right colour and type of fabric to go with our decor.
Nina Graci
Nina Graci
1710984058
What a great experience! Thank you for making this a great experience Amal and thank you for your patience! We bought a leather couch here 30+ yrs ago, which still looks great but wanted a change. There was so much to choose from! And also fine-tune with a large choice of legs and incredible array of fabrics! It's between Aubergine and Pesto - such luscious colors.
Cynthia McCall
Cynthia McCall
1710964529
We were unable to visit the store however we received excellent customer service from Amal via telephone who helped us customize and complete our purchase. Amal went over everything with us in great detail and even managed to fulfil our request for a rather unconventional colour to enhance our recliner and make it quite unique. Amal is extremely knowledgeable and was always available for us. We recommend her highly.
Zoe Kushnir
Zoe Kushnir
1710877569
had the most amazing experience buying my dream couch with Darya. She is so patient, answers all of my questions and concerns and made me feel very comfortable. I will only be coming to the chesterfield shop to purchase all of my couches in the future. . Amazing quality couches and reasonable prices. Thank you Darya & Steve!
Maureen Walker
Maureen Walker
1710818518
We recently purchased a sleeper chesterfield at this store and we are very satisfied with our purchase. It was our very first visit to this store and was very surprised at the beautiful furniture that they carry. As we were walking around Jane approached us and asked and asked what we were interested in, we told her and she directed us to one that we purchased. I must say that she's was very approachable, friendly, and very professional in every way, she made our visit so comfortable. The furniture there are very well made. We'll definitely visit your store in the future, and we hope that Jane Baker will still be there to serve us.Jim &Jannett Walker
Great experience! Olga Coish Interior Decorator,was extremely helpful and informative made all our decisions easy. Would highly recommend The Chesterfield Shop.
Maria Toews
Maria Toews
1710773945
Olga was a fantastic help at the Chesterfield Shop. She listened to our requirements and helped us pick out a sectional that would meet all of our wants and needs. She was very helpful at picking our fabric as well. Would highly recommend working with her
Amit Bakshi
Amit Bakshi
1710728388
Splendid experience! Binal was knowledgeable, she exactly knew what I needed and very professional handling my ask. Thank you Binal for the best sofa.
bipin lakhani
bipin lakhani
1710707391
Our experience with Maryam and Ted was amazing. They genuinely have great knowledge and Maryam provided many valuable suggestions to make sure the furniture would work well in our space. She was very professional.
Anh Mai
Anh Mai
1710698368
Just bought a sofa set fromChesterfield. Sandra was so helpful and personable! Such a great experience
Doug Stoll
Doug Stoll
1710691014
Great purchasing experience. The sales representative (Amal Hamadeh) was extremely helpful, knowledgeable and friendly. I highly recommend people to consider purchasing furniture at this location (1248 Dundas St. E. Mississauga Ont.
Karen Spadafora
Karen Spadafora
1710684291
We bought several times over many years at The Chesterfield Shop as have all our family members. You really do get a quality piece for a fair price. Today however, I wanted to comment on something that really never gets mentioned unless it has been poor. ..delivery. We had an amazing delivery of a large four seater couch that of course had to come in through a narrow space and go down a tricky staircase. Augustine was by far the best delivery person. He could have gotten the couch in and down the stairs but he decided to spend extra time and care to disassemble the couch and put it back together with such care that I feel it is probably better put together now than it was at the factory. Augustine is so personable and knowledgeable in his job and I hope that The Chesterfield Shop appreciates what a gem they have in Augustine.
Corrado Moncada
Corrado Moncada
1710625983
Oh Wow!! The Chesterfield Shop what an experience. Save your precious time this was definitely a one stop shopping experience. So many styles and comfort levels and the best thing was that nearly every sofa, coach, sectional, Ottoman is totally customizable from choice of fabrics and leathers. The possibilities were really overwhelming, thank God we had an amazing sales agent (OLGA) at the Kennedy Rd location.Thank you Olga we were very fortunate that you were there the day we were shopping for home furnishings, your past designing experience definitely made me and my wife happy with our purchases.Overall,, great selection, definitely you're getting for what your paying with huge discounts and 1 year no payments and interest.For the best experience go see Olga at the Kennedy Rd Scarborough location.All those other shops on Kennedy Rd was a waste of our time.Follow review coming ounce we recieved the products.
Lidija Solaja
Lidija Solaja
1710609940
Go and see Jasmina if you want to have a great support and advice. After a few weeks of visiting different stores it took me one visit to decide to make an order for sectional sofa with Jasmina’s guidance and help! Very happy with my decision. Definitely can recommend the store and Jasmina.Lidia
Rizdin Premji
Rizdin Premji
1710605162
Wonderful customer service from Maryam! Ordered 2 sofas and look forward to delivery soon.
brian donahue
brian donahue
1710525905
Great experience at the Scarborough location. Maryam assisted us with an honest and professional service.Updating our original order to include an additional chair and spending time with us in helping to make right color choice to fit into our room!Thank you Maryam!
VANESSA
VANESSA
1710513928
My husband and I visited the location at Yonge and Eglinton to look for a couch. We were impressed with the level of customer service provided by the store manager (also named Vanessa). We appreciated her extensive knowledge on interior design and the time she took to show us the many different options available.
Harry Birman
Harry Birman
1710440880
Good experience. Very good salesman
Zvi Margaliot
Zvi Margaliot
1710408340
Very professional and knowledgeable staff. Huge selection and great delivery and setup service.
Tahera Yusuf
Tahera Yusuf
1710387336
We are extremely pleased with the expert advice and excellent approach to the detailed guidance of Yasmeena. We had entered the showroom last weekend with no idea about reclining chairs and left with two beautiful recliners! Our experience was indeed very satisfying and we are certain to go back for any other future purchases.Shahid and Tahera
Jeff Hartwick
Jeff Hartwick
1710267495
Walter was wonderful; there when we needed him for information, but never pushy or hovering. He made our sales experience exactly what we were hoping for when we visited the chesterfield shop. If we ever need to buy another sofa, we will be going back to him. Thanks!
Ken Dawson
Ken Dawson
1710190511
This establishment is great. The associate,Sandra, was very helpful, knowledgeable and friendly. The products that they deal with are of great quality and for this reason we came back nearly a decade later to purchase a sectional and two seater couch.We are super excited to have many comfortable years with their product. Thank you Sandra for being great!!
Darryll Lywood
Darryll Lywood
1710174677
Kevin Nishikawa
Kevin Nishikawa
1710172109
Excellent service and advice from Jasmina. A great selection here and expert help in helping me choose a sofa for my apartment.
Mary Ann
Mary Ann
1710120274
Aya helped me pick out colours for the couch, recliner and cushions I bought. I brought in photos of my area rug and furniture and she did a great job helping me find what I liked. Delivery was a bit later than the six weeks as the second piece took a bit longer to come in. Delivery team were careful, efficient and pleasant. I am really enjoying the recliner and the red sofa adds a nice pop of colour to the room.
Dan Uss
Dan Uss
1710098889
We just bought 2 electrical leather chairs. The variety in this store is amazing. I am especially grateful to Ryan for his explanations and conversations. He made our experience in the store a pleasant adventure rather than simple shopping that I usually hate.
Art Terencio
Art Terencio
1710095032
Great to know that this place sells all Canadian made products and can make custom products
Bill Sullivan
Bill Sullivan
1710070932
My third Purchase from the Chesterfield Shop.No hassles ,smooth, no pressure ~ Maryam was most helpful.I look forward to my new purchase.
Valerie Tamblyn
Valerie Tamblyn
1710006397
I’m absolutely thrilled. I’ve been looking for very specific recliners for months! Sharon Koufes welcomed me as soon as I came in the door, She listened patiently as I told her exactly what I was looking for, and she led me to several options. She’s extremely knowledgable about the products available and I was able to customize my recliners. Thanks, Sharon I’ll definitely be passing your name along!
K Corail
K Corail
1710001842
Went shopping with my mother who is a senior that recently moved and had to downsize. She was looking for a sofa bed and was a bit stressed regarding her new situation. The Sales Associate, Sandra was so amazing she left happier than we could have imagined. Sandra listened to her requirements and made the best suggestions. The couch was delivered on time today by 2 of the kindest young men. My mother is thrilled. So thankful to Sandra for taking the time to help her get the best couch for her new home and to the delivery people for setting it up perfectly and removing the packaging
Cheryl Durkin
Cheryl Durkin
1709934114
First time visiting the store and we were able to walk around the store without any pressure to buy or sales person following us. Eventually Sharon approached us asking if we needed assistance. As this was the first store to visit for sofas I said we’re shopping around and I’d be in touch. I ended up going back a week later to Sharon who was extremely helpful in suggesting complimentary fabrics and colors for the sofa and accent chair I purchased. I felt she understood my sense of style immediately and it didn’t take long to finalize the details. Sharon was very professional as well as friendly and really listened to what I wanted. Even if I didn’t realize it at the beginning she really helped me nail down my final decision. What could’ve taken me hours to do on my own or with someone who didn’t get my style, Sharon was able to work very effectively with me. I would definitely recommend Sharon Koufes to assist with your decor. She has great taste. Photos to follow.
jamie howieson
jamie howieson
1709928620
Marty did a great jobHe put me in the proper chair to fit meI got a great deal
Ron Kitamura
Ron Kitamura
1709912183
This is our second successful purchase here. Sandra was very helpful as a "tour guide" and professional in finalizing our sofa choice. The delivery "guys" were experts in switching the old with the new. All around a smooth transaction.
rajan masih
rajan masih
1709881171
My wife and I were looking to replace our sofas. We went to 3 big furniture stores but couldn’t get all our questions answered. Finally we went to Chesterfield Shop on Kennedy Rd. Maryam Azarani the sales consultant spent lot of time with us and addressed all our questions and concerns. We were absolutely satisfied with service she provided and we ended up buying a sofa and two love seats from her. We found that she was very knowledgeable about her products and helped us make a good decision. Looking forward to receiving our furniture!
Faye Davis
Faye Davis
1709784494
We just purchased our 4th couch from the Chesterfield Shop.The quality and selection is what always brings us back...plus, the possibility of finding something great in the clearance section :)This last time I was there I had the GREATEST salesperson ever.Her name was Ye (pronounced Yay) Our last purchase was a bit of a colour blunder so I was concerned this time around. Te brought out all kinds of sample fabrics that could resemble my living room colours then held them up next to the leather swatches of the options I was considering. It was soooo helpful...and it was also so nice to feel like I was in the hands of someone who knows about interior design.She was really personable and I never had that "salesperson-uch" feeling. She was awesome.I would recommend her...and the Chesterfield Shop every time.
Jamie Cotck
Jamie Cotck
1709773985
I want to thank Gellie and Vanessa for the excellent service I received in the past week or so regarding buying a new leather sofa. Their service towards customers are explicably great. If you look up service excellence in the dictionary, both of their names are listed there. Thank-you so much Gellie and Vanessa, I really appreciate your kindness and service towards me. If anyone is thinking of buying a new sofa or chair, this is the place to go!
Stephanie Vaz
Stephanie Vaz
1709680799
We just purchased a sofa bed from the Chesterfield Shop on King and cannot say enough wonderful things about the store and staff. They have a great selection and the staff is so knowledgeable. Hinal especially was so kind and honest with us about what sofa bed was best for our needs. She was so easy and lovely to work with and we are already thinking about returning to see her for some more pieces for our living room.
Alex Len
Alex Len
1709481077
We had a great experience at the Chesterfield Shop. Amal was super sweet and helpful as we tried to design a sectional. She even created a visual of our room and the couch we ordered to help us confirm it was a good fit. Thanks Amal!
Cindy Parry
Cindy Parry
1709415279
After searching for the right pieces to fit our very odd size room, we decided to give The Chesterfield Shop a try. We are THRILLED that we made that decision. We were so fortunate to have Karen serve us. She was extremely knowledgeable, helpful and at no time did we ever feel pressured. From start to finish she guided us with style, size and fabric options and the process was easy and very comfortable. We had purchased a sofabed many years ago from The Chesterfield Shop so we knew the quality was very good. Thank you to Karen for bringing us back to The Chesterfield Shop with your great customer service!
Jean Sue
Jean Sue
1709406308
Marty Lanys was a pleasure to deal with. He’s extremely knowledgeable and made it very comfortable for us to choose our sofas. Will definitely return for our next purchase!
Tracy
Tracy
1709403327
I needed a sofa bed, had done some research, was completely overwhelmed and was NOT looking forward to shopping.Someone recommended The Chesterfield Shop, so I thought it was as good a place to start as any.Olga greeted me at the door and asked me a few questions about my specific circumstances. She narrowed down the choices, demonstrated the ones that would work in my space, and answered my questions.Olga is extremely knowledgeable about the products and I never felt pressured. There was no need to look any further; I found exactly what I wanted, on budget and in a colour I love. Thanks Olga!
Michael Martosh
Michael Martosh
1709239633
Avery was a pleasure to deal with. He was knowledgeable, engaging and a pleasure to deal with. Oh, and the furniture was exactly what I was looking for.
jamie howieson
jamie howieson
1709065833
Lafita did an excellent job she was very knowledgable about the product
Pedja
Pedja
1708995267
My experience with Jasmina at The Chesterfield Shop was exceptional. She effortlessly guided us through the features of the products We were interested in without any pressure. Her friendly and knowledgeable approach made our decision-making process a breeze. The customer service she provided was top-notch, leaving us impressed and satisfied with our purchase. I highly recommend Jasmina for anyone seeking a pleasant and informative shopping experience.Shopping at The Chesterfield Shop was a delight! Their wide range of furniture options ensured there was something for everyone, and the quality was exceptional. Additionally, their financing program made it easy to bring home the perfect pieces without breaking the bank. I'll definitely be returning for all my furniture needs.
Raja Ekmekji
Raja Ekmekji
1708980403
I am an old client of chesterfield, and Mardy always helps us . Very professional person and very friendly, which makes us come back to the store.Thank you Mardy
Sylvia Mueller
Sylvia Mueller
1708891412
Great service in store as well as during delivery! Conscientious and professional staff. They were careful bringing furniture in and setting it up.
Sue White
Sue White
1708889297
Ryan in Newmarket was incredibly helpful. Not pushy. Definitely recommend
Michelle Hung
Michelle Hung
1708882578
Karen was extremely helpful with answering all our questions. She was quick to give us a quote for all the different configurations we were interested in and is very responsive. We're so excited for our new Palliser couch. Highly recommend!
A S
A S
1708802823
Great variety, quality and price. Support was excellent from first inquiry to final home delivery. Special thanks to Jasmina for all your help.
Rhonda Herdman
Rhonda Herdman
1708797272
Came to The Chesterfield Shop because of the great reviews and now I know why they have so many. We had bought our previous sofa from one of their competitors and were pretty disappointed in the quality of their product. At the Chesterfield Shop the staff is helpful and very patient and the quality of their product is excellent. I’m sure we will be enjoying our sofa for many years to come.
After a referral from a friend of ours, my husband and I visited The Chesterfield Shop in Mississauga and were greeted by Sandra Broglio. Sandra's welcoming demeanour made us feel we had chosen the right place to, hopefully, find the sofa we needed. As seniors with health challenges, we had very particular requirements and Sandra took the time to sit and listen, gave us some suggestions we actually had not considered and was patient enough to answer all the questions we had. We felt no pressure. Sandra was very professional, knowledgeable, accommodating and with our needs in mind. We bought our sofa and can't wait for it to be delivered. Thank you Sandra! We will definitely give your card to our friends and family. Our daughter will soon be needing furniture...guess where she will be shopping for her sofas!
Susan Fletcher
Susan Fletcher
1708734078
Bought a motion leather recliner couch less than 8 years ago. We've had to have a repairman here 3 times for mechanical problems,all under warranty. Just two of us, seniors, no kids and only use it in the evening. Neither of us weigh alot at all. Now both seats need redoing and nothing is covered under warranty. It was almost 2,600. Not a scratch on it. Looks like new. Now we either have to buy a new one or repair it for 1,000. Should have lasted longer for the amount of time we use it.If it wasn't for this big problem I would have given them 5 stars. The service when we bought it was terrific. People were great.
Simon Bowyer
Simon Bowyer
1708623166
Sharon helped my mother and I pick out a couch and she was fantastic. She was very knowledgeable about all the product and different options. She answered all the questions we had easily and quickly.
Melissa Hampton
Melissa Hampton
1708610374
Great experience at the Newmarket Chesterfield shop. We went in looking for a pull out couch and Sharon was a great help! She was kind and knowledgeable and took our budget seriously, not trying to push it. We were very happy with all her help. We appreciate that she took all our wants and needs into consideration to get us the couch we wanted that was within our budget.
Darlene Begley
Darlene Begley
1708548118
Sandra T
Sandra T
1708547469
We were in the market for new furniture and after going to multiple places we ended up back at the chesterfield shop for two reasons. One the quality of the furniture was excellent and two our sales person, Amal, was extremely helpful. She guided us through not only the selection process but also the design. We are looking forward to the delivery!
kerry insanally
kerry insanally
1708479463
Jasmine is very efficient and knowledgeable. Thanks.
Ryan Jeffery
Ryan Jeffery
1708455249
Our shopping experience at the Kennedy/ Scarborough location was effortless. Our sales consultant, Maryam, was very easy to work with and full of knowledge. My Wife and I relied on her advise and design/colour suggestions to guide our final choices. We will certainly go back! Highly recommended.
Danijela G
Danijela G
1708438548
Jasmina is the absolute best! She helped us with her expertise in and knowledge and gave us the best recommendations.This is our second set of sofas from this location and truthfully the best selection in sofas. Please see Jasmina I promise you will walk out of there the happiest!!
Delores Gero
Delores Gero
1708412074
I found the experience relaxed and the sales rep was very patient with me. Didn't expect to actually walk out with a new couch. Thats exactly what happened though.
Debbie Ormsby
Debbie Ormsby
1708369820
Sandra Broglio is an excellent sales person. Great service and no pressure. So happy to have found her and made my purchase!
Erin Dow
Erin Dow
1708281446
Walter was incredibly knowledgeable, friendly and patient with us while we were selecting our new couch. We worked with him for over an hour on a Saturday and he encouraged us to think about it and shop around before making a final decision. We did exactly that and returned the next day to make our purchase with him. My fiancé and I would highly recommend requesting his services.
Ali Ali Nejad
Ali Ali Nejad
1708200580
Very nice and professional people , specially Sharon who helped us with our purchase today.Thanks.
Storm Fletcher
Storm Fletcher
1708200146
Excellent atmosphere Avery welcomed us and then left us to look around at our leisure. They have a fantastic selection of high quality furniture and extensive knowledge of their product. Looking forward to our new Coffee Table set. Highly recommended you will not regret!
Caleb Hawdon
Caleb Hawdon
1708148821
Vanessa was great at helping me find a suitable sofa bed for my small condo. Very approachable and knowledgeable! Thanks again, Vanessa! 😊
Shopping for two loveseats and two recliners with the help of Sharon Koufes at The Chesterfield Shop in Newmarket has been stellar. Sharon was very helpful in our challenge of choosing recliners for two people that differ in height by one foot! Her customer service has been excellent so far. We look forward to receiving our new products soon!
Louisa Lo
Louisa Lo
1708039873
I had a wonderful experience with Leela when I went in to get a sofa bed last week. She knew right away which one would be the most suitable for me, and she went out of her way to make sure that it was delivered in its best condition. I would buy another furniture from her in a heartbeat!
kim Hoang
kim Hoang
1708035529
Great service and very nice clean place to shop. Maryam was very nice and made me feel very comfortable while shopping there.
Brenda Atkinson
Brenda Atkinson
1708032129
We are very happy with our experience at The Chesterfield Shop. Darya is friendly and knowledgeable. We came into the store looking at seating for our family room, she showed us ideas we hadn’t thought of and together we created a look that we love. Great quality Canadian made furniture.
Matthew Sobczyk
Matthew Sobczyk
1707928896
Aya was great with us and would highly recommend asking for her when you visit the store. She was super accommodating and spent the time and effort to ensure we left the store feeling like we were taken care of and had everything we needed. If you are looking for a comfortable sofa or chair, this is the place to shop.
Sue Davies
Sue Davies
1707705971
We were greeted as soon as we entered the store. Olga showed us around and showed us our options for chairs and sectionals. She was very helpful, professional, knowledgable and worked with us to help us choose the best furniture for our needs.She helped us with making our decisions and made recommendations that helped us make an informed decision.
Andrew Moodie
Andrew Moodie
1707669838
Thank you Stephan Grill for excellent service. We'd been looking for weeks for the perfect comfy chair and love our new swivel/glider!
David Mason
David Mason
1707590506
Darya was exceptional! Good listener, knew the merchandise in detail, definitely a design consultant and priced 2 good alternates from which we selected one to proceed,
Sheila Cohen
Sheila Cohen
1707503031
Vanessa was very patient and knowledgeable and found a great option for our basement.
Robert Noble
Robert Noble
1707483271
Ryan is top notch
sharon ungerman
sharon ungerman
1707407770
Rudy D'Agostino
Rudy D'Agostino
1707357210
Great experience today with Vanessa and the staff at the Chesterfield Shop, 2045 Yonge St.Truly 5 star customer service and product.Can't wait to get our new sofa.Thanks Vanessa and take care
Thank you Jasmina. You were pleasant, professional and knowledgeable! You made our decision to purchase at the Chesterfield Shop an easy one.
Frank Bertolas
Frank Bertolas
1707137209
Very friendly and knowledgeable staff guiding the selection process. Delivery fellows were also excellent taking care on moving in the sofa and the setup. Thank you
We had a wonderful experience shopping here. Maryam was amazing - I had called the store the previous evening to ask about timings and an overview of what’s available. We were interested in leather sofas. Maryam was warm and reassuring on the phone, and even better in person. She showed us around the store, took time to understand our preferences and needs based on our reactions, and made sure we had enough information without overwhelming us. There was a promotional offer going on for a sofa + loveseat. But because we came in with the intention of buying just a sofa, Maryam did not push the deal on to us. Another store would have tried to get us to buy both right from the start (and we went to 9 stores before we came here), so I really appreciated Maryam’s patience and etiquette. Ultimately, we did end up buying the sofa + loveseat because the pricing and product both made sense for us. We eventually want to buy a fabric sectional, so I’m sure we’ll be back.
Pam Noble
Pam Noble
1707076350
Cheryl C
Cheryl C
1707008750
I’ve shopped at this location before and always found Olga helpful, funny and practical.Thanks again, Olga, for helping my Dad find just the right recliner!
A C
A C
1707002797
We purchased a recliner at the Kennedy location on Monday. It's specifically for my husband to watch TV in our family room. Olga was our tour guide! She took the three of us (including our daughter) around. We all tried out multiple recliners, and each had differing opinions - none of which fazed Olga. She was matter-of-fact and has a great sense of humour. We were at the store well past closing time, yet Olga never showed any hint of impatience. We found "the one" just as we were thinking we should perhaps come back! The recliner was delivered two days later and completely fits the bill! Thank you Olga!
Dorota Matusiak
Dorota Matusiak
1706975934
Olga was a very knowledgeable customer service rep……she made my day!
Richard Carty
Richard Carty
1706819587
I had a great experience with Vanessa. The service was excellent at the store and when the sofa was delivered. And all of the positive attributes of the sofa which she told me about were correct. Richard
Sepideh Razmjoo
Sepideh Razmjoo
1706802977
Marty
Linda Kafka
Linda Kafka
1706694458
shiva hg
shiva hg
1706667471
Latifa customer service was excellent. Her patience and professionalism were evident in the way she presented each product which helped me determine which option would fit me best. Purchasing from her was a very pleasant experience for me.
Eva Carniello
Eva Carniello
1706622236
Sandra was very helpful and patient while helping us select a sectional for our home. Provided many options and we never felt rushed.
Giri P
Giri P
1706573901
We recently bought a new couch from the Chesterfield shop. Ordered it around Black Friday and it arrived mid-January. We are extremely happy with our purchase and especially want to call out the wonderful support and help of Stephan Grill at the store. We changed our minds after putting in our deposit and he was very accommodating on changing things for us as well as always available and prompt in his responses. The couch is not only comfortable but is also beautiful in our living space. Thank you!
Jon Smith
Jon Smith
1706532382
Excellent experience from the time we walked in. The selection available is unmatched in my experience. Most importantly Sharon helped us with our purchase & she was fabulous! Not only did Sharon help us with our purchase but she also knew about lighting, colours, matching & so much more to make sure we got exactly what we wanted for our home. Sharon helped us beyond just buying a couch.
Mary D
Mary D
1706493718
Maryam Azarani, was amazing in helping us narrow down what we were looking for. Instrumental in getting us a loaner couch to get through the holidays. Now received our beautiful set and enjoying it immensely!
bryan watson
bryan watson
1706470361
This was our 2nd time back shopping at The Chesterfield Shop. Extremely happy with the customer service and the products that we purchased. Very friendly staff, Sharon made sure that we were well taken care of . Can't wait to be back again !
Natalie D.
Natalie D.
1706458221
Nice
Monika Racioppo
Monika Racioppo
1706201200
Working with Sandra was a joy while we tried to figure out colours and fabrics. I appreciate the time she took to work with us through many different samples. Thanks Sandra :)
Thelma Goss
Thelma Goss
1706131205
The service I got was very professional and clearly explained I was very pleased dealing with Maryam at your Kennedy Road shop in Scarborough. I would rate her #1. Very pleased.
Michael
Michael
1705893538
Just had to take a moment to express my gratitude for my L-shaped couch that I've now been enjoying daily for a few years. I so much appreciated the excellent service that I got when I bought it, and absolutely received a quality product at a great price. Their semi-custom approach to creating the right couch for you is wonderful. By the way the couch perfectly fits a Dogo Argentino dog. ⭐
Just purchased a sectional chesterfield and two swivel chairs from the Chesterfield Shoppe. We were assisted in our purchase by Maryam Azarani. She was extremely knowledgeable, very professional and she answered all our questions with patience and understanding. Making our experience stress free and we never felt pressured in any way whatsoever. If you’re looking for a quality product with excellent service then I highly recommended the Chesterfield Shoppe.
Kim Scott-Wood
Kim Scott-Wood
1705601096
Jasmine was very knowledgeable and helpful. Her and the Chesterfield shop were extremely flexible and accommodating to our needs. I would highly recommend using them. We ended up getting a great couch at a great price. Best value in Toronto in my opinion- my wife and I visited over 15 showrooms to find our couch.
Vicki Blake
Vicki Blake
1705600169
My husband and I bought a vacation home north of Toronto. We had to furnish an entire home. It was overwhelming!Luckily, we met Sharon Koufes in the Newmarket Chesterfield Shop. Sharon was professional, knowledgeable and a dream to work with. She worked with our budget and contempororary style. I don't know how I would be able to do this on my own without Sharon and the Chesterfield Shop.The Chesterfield Shop Showroom has so many style options,incredible inventory and price points. I love our sofa and chairsin our living room. The comfortable sectional in our family roomand counter stools in the open kitchen. Unique coffee and end tables in living room and family room.The delivery was a dream! The Chesterfield delivery crew arrived in a large truck with our wrapped furniture. They unwrapped, assembled and set up the furniture in the appropriate rooms.And took away all the recylables. Our home was spotless.We definitey will visit Sharon and the Chesterfield Shop in a few months. We have a large family and need additional sleeping options. The new sofa beds today are not the ones I purchased years ago. The new comfortable, luxurious sofa beds are the best. You wouldn't know it was a sofa bed.Thank you Sharon and the Chesterfield Shop for all your assistance.
Karen was a dream to work with! Knowledgeable, warm and kind - she was incredibly patient with us and made us feel comfortable with making the right decision. Can’t wait to bring our sectional home!
phillip simmons
phillip simmons
1705164214
Looking for a sofa which was comfortable for short people in a sleek design was proving difficult. In the Chesterfield Shop, with the expert assistance of Olga Coish, we found the perfect size, style, comfort and fabric at a reasonable price. We ended up buying 2 matching chairs.Olga's advice was welcome and answered our questions without high pressure tactics. An excellent buying experience overall.
michael somer
michael somer
1705006872
Ye was a pleasure to work with. She is kind, charming, and very knowledgeable in her products. I would recommend dealing with her anytime.Michael
Jeffrey
Jeffrey
1704807003
Just over ten years ago, I needed to purchase a sofa bed. After visiting several furniture stores, I was not impressed with either the quality or selection. I went to The Chesterfield Shop, and was immediately struck by both the quality and selection, as well as by their reasonable prices. I bought a sofa bed from The Chesterfield Shop, and never once regretted the purchase.Fast forward to December 2023, and it was time to buy a new sofa bed. While there are still quite a few furniture retailers in Toronto that sell sofa beds, I would only make a purchase from one store: The Chesterfield Shop.I went to the mid-town Toronto location, which specializes in sofa beds and other city-size seating options. I was not disappointed. There were quite a few sofa beds on display, with several sizes, styles and colours for each one. I chose a size that is perfect for my room. I’ll also note that Latifa offered wonderful advice on the colour of the sofa fabric that would best suit my room. Her knowledge of the styles and features of the products was very impressive!I scheduled a day & time for delivery, and they showed up exactly on time. The gentlemen set up the sofa bed, made sure it was working properly, and even took out the old sofa bed & mattress for garbage pick-up. Professional and accommodating from start to finish!While a very minor adjustment was required to a support spring, The Chesterfield Shop service department promptly had their repair technician call me and arrange a time when they could come over to fix the spring. Their response was prompt, they arrived at the scheduled time, and were extremely professional. Because of their experience and ingenuity, the issue was fixed in under five minutes. Bravo!To sum up my two experiences purchasing a sofa bed from The Chesterfield Shop, I can say without hesitation that this retailer is above and beyond other stores in those things that matter most:• Quality• Selection• Price• Customer Service• WarrantyAs they just celebrated their 75th anniversary of being in business, I would like to wish them many more years of success!I give The Chesterfield Shop five gold stars! BUY LOCAL⭐️ ⭐️ ⭐️ ⭐️ ⭐️
ellen dubin
ellen dubin
1704779222
It is very rare these days to get great customer service! Jordan Goodman at the Dufferin store location was wonderful. He was low-key, very helpful and you didn't feel like you were being pressured to buy anything. He showed us all the options , the various styles, the materials etc. He was really knowledgeable! We bought a sofa bed quickly. He arranged a quick delivery, and even that went smoothly! Fast and efficient. We needed the sofa bed in a few days! Shout out to the delivery people, as well!The whole process was stress-free.Special shout out to the amazing Latifa at the Davisville location, as well. Thank you all!
We just purchased a sleeper sofa from Olga at the Chesterfield Shop in December 2023 and are so happy with our experience. This is the second sofa we have bought there; ten years ago we bought our main floor sectional (also a Palliser) and were so pleased with our buying experience and it's quality that it only made sense to return to the Chesterfield Shop (we had stopped at a Crate and Barrel and were so disappointed by the quality and price). She listened to our needs and immediately led us to the perfect sleeper sofa and helped us determine the arms and upholstery we wanted (while thinking of our lifestyle and space). She was very patient with our kids and their distractions. Five stars to Olga and the Chesterfield Shop, happy repeat customers here!
Mark Roza
Mark Roza
1704747481
We first shopped at the Chesterfield Shop in 1978 and again over the years as we needed new furniture. Now that we are downsizing we came back once again. Walter was the perfect salesman for us, knowledgeable, friendly, professional and offered great advice. To be in business this many years and keep a loyal customer base says something about the operation. Well done Chesterfield Shop and thank you Walter.
Patti Dillane
Patti Dillane
1704660822
Olga was exceptional. She greeted us without being pushy, she was knowledgeable about the products, she offered guidance and helpful advice and too her time - never made us feel like she was hard-selling. Her customer service was outstanding, and we hope her manager recognizes the gem he has in her. Oh, and The Chesterfield Shop products are great, too! :o)
harley1151
harley1151
1704649337
E L
E L
1704598069
This was our first visit to the Chesterfield shop and our sales person Yetunde was extremely helpful.She guided us through the vast showroom, directing us towards the products that were of the greatest interest to us. She was highly knowledgeable and answered our questions, directly and without nonsense. No pressure selling attempted.Ultimately, we decided not to buy at this moment, and she was totally gracious.Overall a very positive experience for us, and when we are ready to buy, we’ll return and resume the conversation with Yetunde.
Jasmina was fantastic! She is very knowledgeable, patient and didn't pressure us. She went above and beyond to help us find what we needed.
Larry Orsini
Larry Orsini
1704570772
Very knowledgeable , and fantastic service. My first time there was 1982, and my second time is 2024 January 6th.
Breanne Gimza
Breanne Gimza
1704498282
Don’t let the unfortunate website fool you. I almost didn’t even bother to visit if it weren’t for the number of glowing recommendations I received from my local Facebook parenting group. We had visited so many stores and sat on so many sofas. When we walked into this store it was a full-body YES. Every single value point in this store was miles above the competition. Let me count the ways: The selection of classic and contemporary styles and performance fabrics was incredible. I mean really customizable, like pick your arm style, leg style, leg colour, chaise, extra middle seat, pull out bed etc. SO many permutations. The flexibility in terms of modular options made it so much easier for us to find something perfectly sized for our small awkward space. Prices are surprisingly reasonable compared to the competition, AND when you factor in the fact they manufacture in Toronto and offer a 5 year unlimited guarantee for a small added fee, I had zero hesitation. The service was friendly and relaxed. Run, don’t walk, if you’re in the market for your next sofa! Stephan was a fabulous salesperson. Highly recommend!
Jaime Pereira
Jaime Pereira
1704426053
This is a great place to get furniture. Decent prices, friendly staff, no high pressure tactics here just honest advice. The quality of the product is good, and made in Canada. They opened a down town location so if your in the Toronto core it's easy to get to. If you need a new couch or recliner I would recommend stopping by and checking out their offerings
Avery Matlow at the New Market location was very knowledgeable and gave great advice on style and fabric choices. He gave us space to look around and didn’t pressure us at all. I would highly recommend to visit the Chesterfield shop at the New Market location.
Susan Dowling
Susan Dowling
1704313821
We have gone back to the Chesterfield Shop for many years. Last year we purchased a sofa with Maryam Azarani’s assistance. She was friendly and knowledgable. We chose to go back to the Kennedy Road location to order a coffee table to go with the sofa.Once again we were very pleased with the service. We also like the fact that the furniture is Canadian made.
Sandra Medeiros
Sandra Medeiros
1704061633
This is our second time purchasing a couch from The Chesterfield Shop and the quality of their products and their customer service is top notch. We highly recommend them for sofa/couch/furniture needs. Thank you Darya for your expertise and patience with us.
Tina Tse
Tina Tse
1704057648
We found just what we were looking for at the Chesterfield Shop! Sandra was very positive and helpful, and she guided us with patience in making the right choices for our home. We shopped around at many other stores, but Chesterfield had high quality pieces and comparable prices.
KEITH WRIGHT
KEITH WRIGHT
1704033675
Excellent service
Kevin M.
Kevin M.
1703896351
Some of the most attentive service I've had, not only at a furniture store, but any store. We were given a detailed overview of multiple sofas by Leela (who we can't recommend enough). We went and checked out several pieces at their brick and mortar store and everything was very high quality and comfortable. The prices were higher than average (think the Brick, Leon's, Ikea, etc) but extremely competitive for the quality (much better than the aforementioned chain outlets).We ended up going with a piece from another store due to price and size and a tight delivery timeframe... I hope I don't regret it... but have a feeling I might...Anyways, if you need a Chesterfield... This store has its name on it.
David Chang
David Chang
1703827437
Daniela Caprara
Daniela Caprara
1703725482
Great salesman in the fact that he did not try to “sell” us. Avery left us alone while we browsed until we figured out what we wanted and then once we requested some assistance he was very attentive and responded in kind. The whole process was straightforward and was very easy.
Frank
Frank
1703648173
I recently went to the Chesterfield Shop to look for a lift chair for my elderly mother. We received exceptional service from Darya. The service was beyond our expectations. She was knowledgeable and took the time to understand our specific needs.
Julia Lucas
Julia Lucas
1703625026
Amazing sale person Sharon Koufes❤️ Got a Sofa bed. So very kind, and professional.Thanks again for all your help.
Carol Cox
Carol Cox
1703512047
We have shopped at the Mississauga location before and have always been very pleased with our experience. This last time we were assisted by a Amal and she was able to help us find exactly what we were looking for. Thank you Amal for another great experience!
Paul Crouch
Paul Crouch
1703369481
A stress free and enjoyable experience! Our salesman (Mr. Avery Matlow) was friendly, knowledgeable and professional. He gave good advice and left us on our own when needed. Would definitely recommend going to see Avery!
Mark Rumble
Mark Rumble
1703099335
Excellent service and help from Marty! Thanks so much for the great furniture! See you again soon!
I was really happy with the customer service that Sharon Koufes provided to me while searching for a coach. She was very knowledgeable of all the options the company has, she helped me to narrow down according to my specific needs. She was professional, friendly and helpful. I received the modular coach and couldn’t be happier. Great quality, slick and comfy! Thank you Sharon and Chesterfield shop ☺️
Rona Grasse
Rona Grasse
1702534306
Excellent service and selection. We wereable to choose from a wide selection of styles and materials for our new furniture. Our sales representative Sharon K. was extremely knowledgeable and patient assisting with our furniture purchase. We didn’t realize when going to the Chesterfield Shop all their products are Canadian made. Thank you Sharon for a wonderful shopping experience.
Julian M
Julian M
1702358483
My grandmother is physically disabled due to old age, and spends most of her time using her electronic armchair. She raises it to help herself get up to standing position and sit back down safely. When the chair's mechanism broke, I went in person to speak with the gentleman at the shop to help with warranty. They assisted me with getting in touch with service, who put in a rush order for a technician to fix it. That technician was amazing, and came THREE TIMES - once to double check the issue, again to replace it temporarily with a used part, and again to fix it with the new part once it had arrived. This was incredible for my granny and the service was amazing. I am now a lifelong customer of The Chesterfield Shop, and will be recommending them to everyone I can. This level of service is superb.
Camille
Camille
1702349749
I am a repeat customer at The Chesterfield Shop because I appreciate their commitment to quality. This time around I was greeted with kindness, patience and expertise from Sandra Broglio. Sometimes visualizing furniture into your space can be difficult and overwhelming. Sandra was extremely patient and offered great advice from the beginning to the end.
Deanna Jackson
Deanna Jackson
1702231079
Best experience buying a couch at The Chesterfield Shop with Darya at their Downsview location! She was kind, patient and answered all of our questions - making us feel right at home. Highly recommend for all your home furnishing needs!
Marie Souch
Marie Souch
1702182998
We just received our new sofa sectional and we are very pleased with it, exactly what we wanted! Thank you to Jasmine and Amal at the Mississauga store. Your guidance was most helpful.
Simon Chang
Simon Chang
1702169269
Adele Sharp
Adele Sharp
1702080489
Sandra did a great jobHelping us chose the sofa.Delivery men were very efficient and well mannered
cathy Myers
cathy Myers
1702055280
The Chesterfield Shop in Newmarket is the place to go if you are looking for great quality and great customer service. Sharon Koufes was extremely helpful in our selection of the right sleeper sofa for our needs. Her knowledge of the products was extensive which assisted greatly in our choice of sofa. Highly recommend the Chesterfield Shop and Sharon’s expertise.
Very happy with my purchase from The Chesterfield Shop and the excellent service I received from Vanessa. I have a tiny entry way to the basement, but they had no problem moving it in and it was right on time.
Megan Bennett
Megan Bennett
1701642362
Jane really knows her stuff! Very helpful.
Great selection and reasonable prices. Our item came on time and the delivery personnel completed the set up very professionally. Vanessa G. was also a great help. highly recommended!
Jenny Hayhoe
Jenny Hayhoe
1701547834
Ryan is amazing and so helpful! We enjoyed our time and bought a beautiful sectional sofa😁
Bev A
Bev A
1701541629
Olga was amazing! So knowledgeable and very kind. She laughed at my husband’s jokes.
Had a great experience at Chesterfield shop last weekend. Lovely lady Darya, helped us find exactly what we were looking for! Would highly recommend it.
Douglas Lee
Douglas Lee
1701382601
The Chesterfield shop offers a great selection of Sofas and we were pleasantly surprised by the amount of selection the store offers. We worked with Olga on our selection and she was incredibly knowledgable and informative to all our inquiries. Moreover, we really appreciated the attention to detail Olga showed us about each piece and how attentative she was even when there were other customers in the store.Overall we were very happy with our purchase and it went very smooth. Thank you Chesterfield Shop!
Kelly McCuish
Kelly McCuish
1701212836
Exceptional customer service from Ryan Foster! He exceeded my expectations with his patience and his knowledge. We love our Canadian made sofas. Thanks Ryan! I highly recommend the Chesterfield Shop
My experience at Chesterfield was outstanding, thanks to the expertise of Maryam. Her design insights and patience made choosing the perfect couch a breeze. The store's inviting atmosphere, coupled with Maryam's professionalism, created a seamless process. I am super excited about my purchase and look forward to coming back for future buys!
Hasmukh Mistry
Hasmukh Mistry
1701118610
Art Laing
Art Laing
1701101473
Walter was attentive while allowing me time to consider the choices he presented. There were no pushy leading questions. Very professional gentleman and a pleasure to work with.
MIKE Colucci
MIKE Colucci
1701086231
Outstanding service! Marty was terrific, and clearly listened to our preferences for a locally made product. We thoroughly enjoyed our experience at The Chesterfield Shop. Thanks Marty!
Andrew Ross
Andrew Ross
1701049492
Amar Teli
Amar Teli
1701035913
We had the pleasure of working with Maryam on the purchase of our beautiful sofa set. Maryam was an absolute pleasure to deal with. She took the time to explain the Chesterfield shop quality and shared her expertise on all the types, styles and firmness available to ensure we made an informed decision that best suited all our needs. She was very patient with all our questions and very friendly with our young kids that accompanied us during our visit. Thanks again for everything Maryam!!!
Elaine May
Elaine May
1701031281
Shopping at the Chesterfield Shop was such fun! Maryam showed us a fantastic state of the art push of a button sofa bed and was just as excited with it as we were, and just as enthusiastic about the not so exciting option we ended up buying. All in all a delightful experience, I felt like I was hanging out with friends. Good job everyone!
Monica Sangoi
Monica Sangoi
1700951599
Marty was great, helped us find a beautiful new couch and arm chairs. Appreciated the great service and friendly chat.
Emile Maamary
Emile Maamary
1700947589
Stephan and his team are the most patient and come calm sales people we dealt with on this whole street. Highly recommend them
Gordon Lewis
Gordon Lewis
1700584443
Great product knowledge, pleasant demeanor and very competent helper
Natasha was exceptionally considerate when assisting us in a final selection of a sofa style and fabric. Not only was she was well versed in the store's offerings and options but explained the process from purchase to delivery thoroughly. She was a pleasure to work with!
Bonnie Balinsky
Bonnie Balinsky
1700542171
Binal Shah was our sales representative and she was amazing. She knows her products very well and was able to steer us in the right direction as per leather/material and sofa size. Great experience.
Rosemary Glenn
Rosemary Glenn
1700514932
Olga was wonderful !!Very pleasant and helpful !!Thoroughly enjoyed my shopping experience here at The Chesterfield Shop.
Peter M
Peter M
1700498884
Walter Zarpellon’s knowledge and experience with the Chesterfield shop made us repeat customers.
David our salesperson was knowledgeable and kind in his approach. It was almost like we appreciated buying the couches.
Elaine Maynard
Elaine Maynard
1700426593
I went to the Dufferin St. location and upon entering was immediately greeted by Marty. He asked if I was looking for anything in particular and I said I was just browsing. He told me to take my time to look around and let him know if I had any questions. True to his word, he let me browse and never once did he hover over me as I'd experienced in other furniture stores. I really appreciated that, especially since I had never been in this store and wanted to see what pieces they carried. I ended up purchasing 2 items that day and couldn't be happier with them. Thank you Marty for all of your help.
John Rigby
John Rigby
1700416764
Aya Ahed was wonderful to deal with and very knowledgeable.All in all a very pleasent shoppong experience.
D C
D C
1700355236
We've been shopping around for a sectional for awhile and decided to visit the Chesterfield Shop in Newmarket. We spoke to Karen and she was very helpful in explaining all the different modes of sectionals they had. We zeroed in on a custom made sectional from a local manufacturer. She encouraged us to visit the factory and see their showroom. We decided on a different model than was in their store, but would never had known if Karen didn't suggest it. We just ordered our sectional and can't wait to get it delivered. Thanks Karen.
Dana Reed
Dana Reed
1700260502
My parents always bought at the Chesterfield Shop. Then 20 years ago We bought a sectional at the Kennedy location. After babies, kids, pets, accidents, food spills and being the main couch in our home, it was time to move it to the basement. It still looks great but cushions are starting to sag. This couch has had all its covers cleaned in our washing machine dozen of times and the quality is still there. So when we decided to look for a new couch, we looked around our area first but could not find the size or quality that we wanted. So we drove back into the city and The Chesterfield Shop. We were met and greeted by Maryam Azarani. No pressure or following us around. She explained the current in-store promotion and quality of the Canadian made to order couches. She told us to let her know when we needed her help. We found our couch in 10 minutes! We changed our minds on fabric choices but Maryam never made us feel like we were wasting her time or rushing us. Her product knowledge was great and she made helpful suggestions which we took in the end. Great experience and I willnever go anywhere else when looking for a couch/chair. Excellent service from Maryam. Couch will be ready in 4-6 weeks compared to other places quoting us 10-14 weeks delivery!!
Very luxurious comfortable and high quality couch. Was a great experience shopping at chesterfield Scarborough location .
Laurie Osborne
Laurie Osborne
1699898196
Olga helped us tremendously with our choice. She helped me to realize that what I had envisioned for my family room would not work. We did end up with two lovely pieces. Olga’s knowledge and her ability to find out info right away was impressive. I would highly recommend a stop at the Chesterfield Shop if you are looking for something in particular. Make sure you ask for Olga.
Vanessa Guerrero, store manager, worked with us and with our interior decorator to help select a loveseat, sectional, and lounge chair that are perfect for our space. She provided exceptional service and product knowledge, and we have already gone back to her for an ottoman. Highly recommended!
Dennis Osborne
Dennis Osborne
1699804352
We were helped by Olga Coish who provided excellent service and advice. She is likely the most helpful salesperson I've run across through the years
Elena Uborceva
Elena Uborceva
1699765883
Great experience with Vanessa from Yonge street store! Professional, patient and very well mannered. We were the kind of customers that are not easy to please, and she excelled in every regard. She was able to patiently work with us to resolve all our concerns and find the solutions that satisfy all our wishes working through many options of styles, sizes and fabrics that finally worked for us. The furniture we bought working well for our house and we really enjoy it. Highly recommend!
Nalin Sharma
Nalin Sharma
1699737340
Vanessa and her team were fantastic to deal with from the moment we walked in. Instead of trying to “sell” us a couch, they took the time to ask questions, determine our needs, and make sure they could provide a product that actually fit what we were looking for. They went out of their way to provide us with valuable information and make the entire process so enjoyable. We intended to shop around but the team made us feel so comfortable that we ended up buying our couch on the spot! We will be back and would definitely send our friends. Thanks again Vanessa and the team!
Dani Cora
Dani Cora
1699626275
Beautiful showroom but our sofa isn't the greatest. Leather is peeling after 3 years (maybe defective?) and it’s not very comfortable. I'm disappointed, but I have to give The Chester Field Shop a huge THANK YOU for making this right. They felt my disappointment and are helping to make the situation right. What started off as a tough experience has really turned around and I truly appreciate it. This is customer service at it's best.
I shopped around for a long time searching for the perfect couches. I dealt with a lot of salespeople during my search and I have to say, Karen was by far the best person to work with. She was incredibly knowledgeable, helpful and did not push for a sale at all. She genuinely wanted to help me and make sure I loved my couches.I ended up ordering 2 custom couches that just arrived and I am very happy. I highly recommend speaking with Karen if you are looking for an honest, friendly and knowledgeable person to help you.
Judi Knowlton
Judi Knowlton
1699304041
We had excellent customer service by Sandra. She spent lots of time with us showing us a variety of chesterfield in the style we were looking for and she also explained to us about the material and care.
Stephen Turner
Stephen Turner
1699301582
Jim Gardner
Jim Gardner
1699289302
We bought our original sectional, pull-out leather coach from the Chesterfield Shop many years ago. It was badly damaged in a flood and deemed non-salvageable by insurance. I contacted Vanessa to enquire on a new quote and she even dug up the original INVOICE. Although the insurance process has been painful to navigate, Our sales professional, Vanessa has made the research and buying process an absolute dream! Our new sectional was ordered on the weekend and hope to have it arrive before Christmas - we will be adding photos of that beauty after it is delivered!Thank-you for your amazing service Vanessa - you are amazing at what you do and are excited to receive our delivery!!!
Amani Kamel
Amani Kamel
1699238768
I just purchased an American Leather Sofa Sleeper from the Chesterfield Shop because I wanted a solidly built Canadian product that I know will last. While I was delighted with the sofa that I chose, I was even more impressed with the help and guidance that I received from sales person Vanessa Guerrero. She went out of her way to help me choose a sofa that will work in my small midtown home. Her patience, professionalism and pleasant demeanour was refreshing. Thank you Vanessa!
Fatima Manekia
Fatima Manekia
1699070557
I recently purchased a sofa from Chesterfield Furniture Shop.Maryam Azarani, the sales person was very professional in helping . She was very friendly and helpful. She gave us all the information on the products. Maryam gave us space and time we needed to come to a decision. She was very polite and helpful.We will definitely be a repeat customers.
Amanda Melvin
Amanda Melvin
1699059932
I want to send a huge thank you to Amal and the whole team at The Chesterfield Shop for the incredible shopping experience & support. From browsing sofa beds in store, to getting recommendations on the model/colour for me, to purchase and a seamless delivery - Amal made finding the right option easy and quick for me. I am so grateful to Amal for making this such a great shopping experience. Thank you again!
Wendy Harvie
Wendy Harvie
1698850267
The moment I walked into The Chesterfield store on Yonge Street, I was welcomed by Vanessa Guerrero, Store Manager. I was looking for a new sofa and didn't know where to start. She was extremely knowledgeable and guided me through the store. Once I made my selection, she helped with fabric selection. From start to finish I had a great experience! We LOVE our new sofa! I highly recommend Vanessa, you won't be disappointed!
Galina Vaisman
Galina Vaisman
1698756288
The sales agent, Maryam, was knowledgeable and very helpful. The store has great selection and floor models of the chairs we were looking for so we could sit in them and try their functionality.
Reid Bounsall
Reid Bounsall
1698699575
Just walked in on a Friday afternoon wanting to check out their line of recliners and was greeted by a warm and friendly lady, Vanessa, who, as it turns out, is also the store manager. She helped me find a really nice recliner at a 50% discount and waved the taxes too.All in all, a very positive experience. Highly recommended.
Kristen Moore
Kristen Moore
1698619269
Excellent service in store with Vanessa and very professional and efficient delivery team. The product arrived much quicker than anticipated! Really great quality, we are very happy with our choice.
Marcie Gordon
Marcie Gordon
1698462921
Vanessa was welcoming as soon as we walked in. She made my client feel extremely comfortable. She is knowledgeable and will also give her opinion when asked. The process of buying the sofa bed was quick and easy.
Sasha Stoltz
Sasha Stoltz
1698274014
I just bought a new sofa from this location. I dealt with Binal Shah. She was amazing. When I showed her a picture of what I was wanting she got it & showed me great options. She was very knowledgeable. The delivery men that delivered the sofa were also amazing. Very clean , they set up the new sofa, took the old one away as well as all the packaging. I would for sure recommend this location.
Helen D
Helen D
1697659988
Had an amazing experience this week, Karen was so patient and helpful as my husband and I deliberated over buying our first couches. Highly recommend!!!
Kar Thompson
Kar Thompson
1697566950
Excellent service by Ryan! We were very picky clients and he was so patient and informative. Answered the multitude of questions that we had with a smile. Very pleased that they offer all leather sofas. Would definitely recommend this store to anyone.
Lisa Bifolchi
Lisa Bifolchi
1697331569
Sharon was extremely helpful! She was patient, very knowledgeable and not pushy at all. Thank you for assisting us!
We purchased an amazing and very high quality leather couch and love seat today, and we have NEVER had such professional customer service from any sales staff, in particular from Ryan Foster. We were impressed with his knowledge and fairness. The greatest news is that most of their inventory is Canadianor American made....how refreshing! I highly recommend this store!!
Julie Sakala
Julie Sakala
1697141366
Sharon was very personable, knowledgeable and very helpful in assisting us for our purchase today. Would refer our friends and family to visit the location.
Diana Kanlic
Diana Kanlic
1697072751
Great experience here shopping for a sectional. I’ve been looking for a sectional for 3 months now, everything was either too expensive or not the style I was looking for. I received a recommendation to come here and they had an amazing selection, tones of color options, great pricing. Amal was wonderful help, took nearly 2 hours helping me decide. The entire team at the front desk was lovely too.
Outstanding experience. Sharon was skilled, very personable, knew the furniture structure and design in depth and knew exactly how much time to spend with us and when to leave us alone to think. Sharon’s skill and ability is rare today and we feel very fortunate to have had the pleasure of meeting her.
The service I received from The Chestetfield Shop was excellent. Sharon Koufes, the sales rep, was experienced and very helpful. The recliner was ready ahead of schedule and the warehouse was very flexible with delivery. The delivery guys were great. I now have my recliner which is perfect for my health needs.
Alicia
Alicia
1696880239
Had a great experience from start to finish here. Stephan helped me find the right couch for me, provided info without being pushy or impatient, and I ask A LOT of questions. I took four months to look around and was most satisfied with the quality and value at Chesterfield. I purchased the Palliser Madison track arm and it is great, feels well made and super comfy. Delivery was smooth and efficient. Thank you!
John Kubacki
John Kubacki
1696356878
We have dealt with The Chesterfield Shop in Mississauga for many years. Dennis has taken care of us over that time, and his professionalism, product knowledge and desire to help have been outstanding.Today, we were looking for another purchase, but Dennis was not in, so we were helped by Sandra. She was awesome, also knowledgeable, eager to please, and professional.Thank you both for your help and guidance. Staff like these two are the reason we keep coming back, and recommending The Chesterfield Shop in Mississauga
Grace Finlayson
Grace Finlayson
1696009445
We had an excellent experience buying our new couch with help from Latifa. She was so friendly, welcoming and helpful. Latifa helped us find the perfect new couch within our budget and used her interior design experience to recommend the best colour, fabric and shape for our space. Thank you, Latifa!
We had the most pleasant shopping experience with Avery, he is so attentive, knowledgeable and professional. He helped us so much choosing the right furniture for the size of the room.A big thank you Avery, we will certainly recommend The Chesterfield Shop in Newmarket.
Reza Harji
Reza Harji
1695762054
My family has bought a few sofas and sectionals from the Chesterfield Shop. Vanessa, the store manager was very helpful and sweet. She catered to all our needs even post delivery.
Kathy Graham
Kathy Graham
1695700796
We are very pleased with our experience with Chesterfield Shop in Mississauga. Working with Amal is truly a pleasure. She is very professional and knowledgeable Thank you Amal!
We came to this store based on the recommendation of a friend. Upon entering the store Aya greeted us with a smile. She was very attentive to our needs, very knowledgeable, and helped us in building a couch suited for our space and budget.
Al Secord
Al Secord
1694279118
R Lau
R Lau
1694001186
We are very happy with our experience at the Chesterfield Shop. Amal was an outstanding salesperson who provided helpful and professional advice during our selection. The delivery team was also very friendly and careful.
wendy Beaty
wendy Beaty
1693669601
I’m so happy I went into the Chesterfield Shop on King East. Stephan was incredibly helpful and emailed me photos and additional details of the leather power couch I eventually chose. It took me awhile to make my decision but there was never any pressure. It’s an added bonus to be able to purchase quality furniture made in Canada. Highly recommend!
David Wilson
David Wilson
1693181776
As it was time to retire our 30-year old Chesterfield Shop couch, it was a no brainer to go back to the store to buy a new one. The store had a great selection of products to chose from and the sales staff were extremely knowledgeable without being pushy. A special thanks to Amal who patiently walked us through the show room and helped us make a great selection.Highly recommend.
Simon William
Simon William
1692963896
Happy with the couch so far. Really good quality and appreciate the hospitality I got from Vanessa. Was also very pleased with how quick and easy they were able to set up the couch after ordering it. Would happily recommend them to anyone looking to get a new couch.
I recently bought a chesterfield from the Chesterfield Shop on Yonge. Joan-Marie Bar was very helpful. She gave me full information on each of the sofas. She did not pressure me in any way but patiently answered my questions and gave me all the information I needed to make a decision. It was a pleasure dealing with her and with the Chesterfield shop.
Jean Miso
Jean Miso
1692492194
Our salesperson (Amal) has spent a great deal of time in helping us decide on the right chesterfield combination that would meet our needs. Very pleasant manner and knowledgeable.
Vanessa was amazing! We saw the perfect sofa bed at their Dufferin location, and luckily took the item # & a photo of it. We live right behind the Yonge Street location so we thought we could just walk the item through the back door & into our living room…..but we placed the order (Husband sat in a recliner that was marked down & HAD TO HAVE IT) So we ordered BOTH items & the following day (9:05AM) they were both delivered, unpacked, cardboard taken away & my husband is a happy camper!!! Thank you Vanessa!!!GREAT SERVICE & FAST DELIVERY!!!
Moshe Ben-Shach
Moshe Ben-Shach
1692194306
Excellent service and great selection. Latifa served us and was a great resource, working with us to find the perfect fit sofa bed.
Robert Moore
Robert Moore
1692182979
After visits to several stores we visited Chesterfield shop mid-town and were greeted by Joan who patiently walked us through the extensive range of chair styles available. Joan listened to our needs carefully and made several great recommendations which we tried out until we found the perfect fit. Pick up / delivery went smoothly as well. My wife and I were so pleased with the product and service we ordered a 2nd chair from Joan. Thank you very much for such a positive experience!
Mirjana Jekic
Mirjana Jekic
1692070531
I was looking for sofas for a while before coming to Chesterfield Shop on Yonge. Latifa, the sales rep, made sure she understood what I was looking for before walking me through the shop and pointing out the pros and cons of suitable options. She was very knowledgeable and patient. She also helped me choose the fabric and at no time rushed or preasured me for anything.I ended up buying sofas she recommended. They were delivered by white-glove delivery services on time and in a professional way. It's been 3 months since. Both sofas have been heavily in use and are still equally firm as in the beginning, which was one of my top requirements.Excellent service and excellent products!
Randy Franklin
Randy Franklin
1692046730
Your staff was great and your delivery men were superb; especially Andres Morales and his assistant
Shanti Edwards
Shanti Edwards
1691779210
Great experience! My partner and I came to the store to look at a new couch and Binal was so helpful, very knowledgeable and professional. We have ordered our couch and are so excited! Thank you Binal for helping us find the perfect fit !
M S
M S
1690839503
I had been searching for months for a comfortable, sturdy, traditional armchair for my family room. After perusing the products at West Elm, Pottery Barn, Elte, and various other stores, I almost gave up. Everything seemed too modern, flimsy, and overpriced. Then I happened to walk into The Chesterfield Shop on Yonge near Davisville. (I had wrongly assumed that the store sold only chesterfields and recliners.) I was pleasantly surprised. Vanessa, the store manager, was professional, genuine, and extremely helpful without being pushy at all. (I wish more salespeople could be like her.) She patiently answered my many questions. I spent almost an hour in the store as I tried and retried several different chairs. Finally, I chose the perfect chair for a reasonable price. Since I opted for customized upholstery, Vanessa told me that it would take up to six weeks to be ready. At the five-week point this past Friday, I got a call from the head office. My chair was ready to be delivered. It arrived the next morning -- just as I had requested! I will certainly recommend The Chesterfield Shop to others.
lucy goytisolo
lucy goytisolo
1690316042
I purchased the sectional, rug and throw pillows from The Chesterfield Shop. The product looks great and the service team really ensures their customers are happy.
Daniel Reed
Daniel Reed
1690236971
Great selection of sofas and pull-outs. Lots of options for different spaces/configurations. Latifa was very knowledgeable and helpful. Overall great experience. Thank you!
robinfernandes
robinfernandes
1689884224
Excellent collection of sofas to choose from in a wide variety of fabrics and colors. It was our first time shopping at Chesterfield and Vanessa Guerrero helped us with all our questions regarding the sofa as well as the delivery process. We have been enjoying our sofa since the last month and would recommend this store to anyone looking for high quality products.
Mercedes F
Mercedes F
1689371196
JOAN-MARIE BAR at the Yonge & Manor Rd location was outstanding. I have NO design or colour sense at all. None, nada. I walked in and said "Husband & cat" . We looked at a few sofas but I ending up choosing the first one she suggested. I had options as to arm size, cushions and legs and fabric of my choice at a very reasonable price. You really don't get that in other places. I brought in a leftover floor board and a little tiny telephone picture of what I had at the time. She was able to pick up on my taste. Joan-Marie is also a trained Interior Designer and came up with AMAZING suggestions for the fabric. I really didn't have a clue where to start. Also, I have to admit the colour on the living room wall that I had was pretty ugly. I was worried about matching a couch to it. She suggested that changing the walls to white would be a great choice and gave me a few examples of whites that might work. So, I took the plunge and painted it white (BM Simply White). I know it was a lot to do considering I was just getting a new sofa. But wow did it make a difference. The fabric I ended up choosing is Endurepel Mia Oyster. It is amazing stuff especially for cats and husbands apparently and industrial strength. There was a LOT of choices of colours and textures. Honestly, for someone like me to have Joan-Marie's expertise was invaluable and the Chesterfield Shop selection was great. I highly recommend the Chesterfield shop. The couches are incredibly high quality and at a reasonable price. I waited about a month for delivery, but I would do it again. The couch is wonderful. The delivery guys were amazing - they had to take my couch apart to get it in. However, the couch I got is designed to be able to be taken apart-so if you need something like that ask them about that model specifically. Anyhow, excellent experience.
Susha Suresh
Susha Suresh
1688657582
I am very happy with my purchase. The Atticus couch and Novato are rug were perfect for my small sized condo and gave my place a bohemian cozy vibe. The delivery was quick and professional, the communication was good and the sales person Binal was very knowledgeable and helped me make a decision.
Johnny
Johnny
1688657116
Today I received the delivery of my new chesterfield and chair from the Chesterfield Shop that I ordered on June 1-23. It arrived three weeks before promised date at the end of July.I wish to thank the Chesterfield Shop team who are caring professionals. Vanessa, the sales person answered all my many questions. The manufacturing team constructed beautiful furniture of quality with the emerald green fabric that looks vibrant. This is the third chesterfield I have ordered from the Chesterfield Shop.The delivery people ,Daniel and Julian called a half hour before delivery at 9 a.m. ,which I truly appreciated. They unwrapped and set up the furniture They were friendly and helpful. The entire Chesterfield Shop team is outstanding and professional.It is a real pleasure to shop here.Thank you,John McNichols
Mike Nickerson
Mike Nickerson
1688645440
Still feeling very pleased with the excellent service provided by Latifah at the Chesterfield Shop on Yonge Street. She provided friendly, helpful and professional service. I highly recommend her and the Chesterfield Shop when looking for great service and excellent products.
Julie Colvig
Julie Colvig
1687781394
The store has a surprisingly large amount of stock. BUT it was the sales rep, Latifa, who made the experience at the Chesterfield Shop stand out to us! Latifa was extremely knowledgeable, patient and fun! When we decided we needed more time to think about the purchase, she was extremely kind and gracious with an extra dose of NO PRESSURE! I would highly recommend a visit to the Chesterfield Shop to work with Latifa when looking for a sleeper sofa!
Sandy
Sandy
1687722050
We received great service from Stephan G today! He was knowledgeable, helpful and casual. No high-pressure sales like you get elsewhere, so we made a big purchase!
Gerri MacNeil
Gerri MacNeil
1687271640
The Chesterfield Shop by its longevity tells you something - it’s a great! Being in business since 1948 speaks volumes! What I didn’t know, a secret that needs release (secret to me anyway) is they have an absolutely FANTASTIC location on King. This location caters to small spaces! Small spaces equals condo living! Their selection is amazing. And their customer service is beyond reproach. I stumbled in there on a rainy Saturday morning (May 20th)only to be greeted by a very friendly and sincerely welcoming staff. Stephen took great pains with great patience to listen and actually hear me about what I needed, what my concerns were [and how we’re going to fit it in the elevator of a condo.] before assisting me in selecting the perfect sofa.. The customer service from Stephen was outstanding. I didn’t feel any pressure to buy. I was encouraged to look around and to take my time before making such a selection. He really helped me all the way through it. If you haven’t been to this location in King, you must go - especially if you’re living Downtown. They actually cater to condo living at this location! I didn’t know this. To be sure, there are options out there. But if you want well made, top quality Canadian made - this is your store. They only sell high-quality furniture that will last as long as you want to keep it ! And as noted, the customer service is second to none. What more can I say than that? Thank you Stephen for your help!
Lynn Donaldson
Lynn Donaldson
1687134126
Chesterfield Shop has been our " go to" sofa shop since the '80"s. Always good quality, great service from Vanessa. She explained everything about our sofa bed and we knew we were getting good quality and no surprises.
CA Smith
CA Smith
1686162119
Latina was a pleasure to deal with and very helpful. She’s very knowledgeable on all products and showed me a variety of options that fit my budget. No pressure! I ended up purchasing a sofa bed to meet my needs.
Nadra C
Nadra C
1685912100
Great service, great sofas, and reasonable prices!
Seb Beach
Seb Beach
1685288250
We were looking for a sofa bed and found a very comfortable option at the Chesterfield Shop. All our questions and concerns were addressed, we would highly recommend.
Chloe Porporo
Chloe Porporo
1684920026
Very comfortable couch. Cushions are firm but still very comfortable. I like that I was able to customize it how I wanted and it was exactly what I was looking for in terms of shape and size. The only thing I’m not a fan of is that the cushions are filled with feathers which I did not realize when I purchased it - so often times as it gets worn into there are several feathers poking out. But overall very satisfied. I was happy it was delivered right to my unit, however, the men delivering the couch were not that pleasant and came across as cold/rude but I think that was just a personality/culture difference and they got the job done which is all I cared about. They set up the couch and put it exactly where I wanted it which is very convenient since many places just drop it off still boxed. Purchasing experience was fine; there was an error on the sale price of the couch in store if I had chosen a sofa bed (which I ended up choosing not to get) but I was pleased that the sales representative honoured that price listed had I gone with that option. Price-wise it’s quite expensive, however, given the customization, quality and the comfort of it, it was competitive. I appreciated the sales representative helping me as she was very kind and patient during my multiple trips to the store and helping me choose the fabric, etc. My only issue during the process was how much she tried to push the fabric warranty as I know they won’t cover basic wear down and when I’d inquire about it she said it covered everything but pet damage. However, when I asked to the brochure to be sure, wear down was not actually covered so glad I chose to look myself and I did not go forward with the warranty given previous poor experiences with such warranty of limited coverage. My sense was that she was relatively new to the job/sales so no big deal. Anyway, overall good experience, satisfied with my purchase, relatively pleased with the sales representative, and would recommend.
Dominic
Dominic
1684775839
We recently purchased two loveseats and the experience at the mid town Chesterfield Shop was excellent, from our initial visit to the delivery to our home. Vanessa Guerrero, the store manager was very professional and very helpful. She listened to what we said we wanted, she answered all our questions and addressed any concerns that we had. She made us feel that she wanted to ensure that we would be happy with any purchase that we made. We are are very happy with our Brentwood Classics loveseats and recommend The Chesterfield Shop without reservation.
lee m
lee m
1684296578
Loved the selection in downtown. Just the right sale people, informative without being pushy
Kevin Field
Kevin Field
1683739521
We were impressed with the selection at the shop, and the salesperson was very helpful. We never felt rushed as we tried several of the sofas, sometimes twice, and he was very knowledgeable about the products and materials. Our new sofa was delivered ahead of schedule, and it's exactly what we were looking for.
Joseph Withers
Joseph Withers
1683290706
Stephan and the team were fantastic in helping us pick out a new sofa. It was a big purchase for us and they didn’t rush or pressure us like a lot of other shops we visited. The only point of improvement for me would be their online store doesn’t showcase all of their products or the materials they have available. They do sleepers that come in parts and are built in your basement, if only we had known that prior to going to ikea, we would have bought one from them too! The quality of product is pretty high end but you aren’t paying an extortionate price which is great. Would go back in the future!
billy o'neill
billy o'neill
1679869358
From the moment we walked into the store, Stephan G. greeted us with warm smiles and made us feel welcome. He was incredibly helpful and informative, taking the time to listen to our needs and preferences and guiding us through the different options available.What we appreciated most about Stephan G. was their attention to detail and their willingness to go above and beyond to ensure our complete satisfaction. They took the time to answer all of our questions and provided us with all of the information we needed to make an informed decision.In addition, Stephan G. was very knowledgeable about the products they were selling and were able to offer valuable insights and recommendations based on their experience and expertise.Overall, we would highly recommend Stephan G. at the Chesterfield Store downtown Toronto, to anyone looking for a professional who is friendly, knowledgeable, and dedicated to providing excellent customer service. We will definitely be sure to connect with Stephan G. for our future purchases. Thank you to Stephan G. for making our shopping experience at the Chesterfield Store so enjoyable and productive!
batoul ghafari
batoul ghafari
1676601418
Peter Chaban
Peter Chaban
1675733476
Excellent service both at the King st store and with the delivery. Thank you Stephan for finding the sofa bed best suited for our narrow staircase.
Roger Y
Roger Y
1674932157
Excellent sales rep. Gary gave lots of information on the various couches they had and gave me some time to think alone. I was able to make an informed purchase on a couch and now happily typing this review while sitting down on it. Would purchase from again in the future.
Gary Carper
Gary Carper
1674600647
This afternoon my wife and I purchased a sofa bed from The Chesterfield Shop. The sales representative, Binal Shah, was courteous and extremely helpful to us in coming to a conclusion about which of the many available sizes and models was right for us. She was patient and unhurried and listened to what we were looking for. She made shopping in this store a pleasant experience.
Pauline T
Pauline T
1674078011
Hats off to Gary and the team at the King St. Chesterfield Shop for the beautiful Elran leather sofa we ordered. The price was excellent for all the features we chose including electric lumbar support. It's unusual to have solid leather throughout, as well as a choice of arms and cushions. We'll done!
Anne Morin
Anne Morin
1672850030
What a great shopping experience!!!!I went over to your King st location where I was greeted by Gary Morin.Gary was extremely knowledgeable of his product.He took the time to explain the options available to me in the different price ranges and styles.I then returned to the store with my husband later that day again Gary was there for us .He took the time once more to explain to my husband the different options .We choose with his help a great looking sofa bed great .It has been a long time since My husband and I received such AMAZING CUSTOMER SERVICEThank you Gary 😊
Jennifer M
Jennifer M
1672692990
Gary was very helpful in helping me choose a sofa for our new office
Nikki Nguyen
Nikki Nguyen
1672168523
Worked with Gary and had a great experience, highly recommend. He was very knowledgeable, helpful and respectful, at no point did I feel pressured to buy. We talked about many options and in the end, Gary helped us purchase a sofa chaise that we were happy with and met all of our needs :)
Jim Tushingham
Jim Tushingham
1669739460
Gary was a great help in selecting both the right sofa bed and fabric for our renovation. Lovely to deal with-knowledgeable, courteous and low key-no pushing for a sale.
Peter Mason
Peter Mason
1669669328
Excellent service and advice given by Gary M. Helped us find the perfect sofa bed in the size, style and fabric best suiting our needs!
Julia Ricci
Julia Ricci
1667149526
Derek was very knowledgeable and helpful! We ended up with a modern and comfortable couch. Great service and very happy with our purchase! Thank you!
Rachel Salares
Rachel Salares
1665940649
Best place to shop for a couch. I checked the brick, Leon’s, lazyboy , ikea , structube, west elm, eq3 and many other boutique shops. This store has best quality , and the deals are good considering the quality you’re getting. Stephen the store manager was great at listening to my style of what I was looking for and guiding me. They can also change and customize Size, configuration, fabric and colour. Stephen gave me his email and stated in touch to help me. I ultimately ended up buying from a different Chesterfield shop that was much closer to my home but I recommend the store and appreciated Stephen‘s help. Now to wait and see if it comes in the promised timeline 🙃🙂
ilyas khamis
ilyas khamis
1650909518
My fiancée and I stopped into this store to look at sofa beds and were immediately taken care of by the staff. Gary and Daniela helped us find the perfect option, that just so happened to be in stock, and supported us in getting the promotions that were available on the Chesterfield website. We had the sofa bed delivered literally 2 days later by a professional crew who set it up in minutes. The fact that the sofa is incredibly comfortable is the substance to an amazing customer service experience.
Himmat Kaur
Himmat Kaur
1649014390
Gary was so very helpful! Tons of options here for custom couches
Victor Bederman
Victor Bederman
1648154137
Purchased a leather sofa from Gary Morin today. Great service, great help from Gary, and great selection
Boobie Needham
Boobie Needham
1646590632
Marisa
Marisa
1645045971
I had a fantastic experience! Go there :-)I ABSOLUTELY LOVE MY NEW COUCH!!!
Stephen Dong
Stephen Dong
1639003829
Good selection of Canadian made sofas. Very friendly and informative staff.
Great experience, Gary Morin (interior designer / sales associate) was helpful and polite.
Don Reid
Don Reid
1635867681
I wish to express my great appreciation to Gary Morin, Sales Professional for all the assistance he has provided with art work items over the years. Dealing with Gary has been a pleasure. He is kind, polite and generous with his time.
Jack Vaianisi
Jack Vaianisi
1632845529
Great service from Devra at the King Street store , very accommodating if you need a couch go see Devra
Marian Berinzon
Marian Berinzon
1632474809
Amazing quality and excellent service
Ray Rashid
Ray Rashid
1631821149
Great staff and purchasing experience.
Dave Lewis
Dave Lewis
1628437458
Shopped here yesterday and bought a new sofa and recliner. Gary M is very knowledgeable and very helpful. His experience shows when he is describing the products and making recommendations. There was no pressure to buy and no pressure to up-sale. It was a perfect shopping environment. I highly recommend this store. We got exactly what we need for our condo!! Can't wait for them to arrive.
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