This is a review of two locations: 2045 Yonge and 4900 Dufferin. We first visited the Yonge St location in February 2022 to order a sleeper sofa and a "chair 1/2". Unfortunately, over the course of the next few weeks, problems surfaced: first with the sofa - the arms were not removable - which was a requirement in order to fit up tight staircase corners - even though we had been assured was the case. Next, a problem with the "chair 1/2" - the selected fabric was no longer available. Even after returning to the Yonge Street location to find alternate furniture, we selected a replacement only to be told that the fabric wasn't available or the arms weren't removable after "checking the system/inventory/etc."Due to our experience with the Yonge St salesperson, we decided to visit the Dufferin location and found it to be a vast improvement. Jordan introduced himself when we arrived and made himself available again after we had viewed some of the sofas. As we knew exactly what our constraints were, and the style we were looking for, Jordan was able to direct us accordingly and the entire purchase took less than an hour to process. He quickly provided us with the necessary measurements, answered our questions, offered his opinion when we sought it out, and honoured the original discount on our purchase and deposit from the previous month.While the experience at the Yonge Street location was less than optimal (and we were ready to shop elsewhere), we are glad we gave the Dufferin location a try as it was a vast improvement in terms of the floor selection and the very knowledgeable staff as represented by Jordan.Will update this review once we receive the order; timeframe for delivery is 12-14 weeks which is on the shorter end of estimates we received from other shops like West Elm, Pottery Barn, Restoration Hardware.
