ABSOLUTE BEST PRICES AND CUSTOMER SERVICE!Back in October 2022, we started browsing for a sectional couch for our family room to replace our existing one, which was a Palliser that we bought at the Mississauga Chesterfield Shop back in 2008. We visited many, many furniture stores across the GTA to look at options and decided on getting another Palliser sectional, given it had done so well for us in the past.As Palliser has many choices, I first researched online and made calls to narrow down our options before going in store to make a purchase. We again visited and spoke to many stores that carried the Palliser line and we ended up making our purchase in mid-November 2022 at the North York location of the Chesterfield Shop.During our first visit to the store, we had the absolute pleasure and great fortune of meeting Walter for the very first time. We too, could (like another one of his customers said) “sense his sincerity and genuine nature within minutes of meeting him.” From the get-go, Walter was respectful and patient, asked us questions about our needs and uses, and offered explanations regarding the various Palliser couches. He pointed out the little intricacies (the way the cushions sit for the various models, the material inside the cushions, the size of the seating area, the way the armrests are designed, etc.). We never thought of these things, but they were ultimately quite important to our decision-making process. We also talked about the various leather options that were available and this is when Walter showed one of his many rare qualities - the most important part of the sale for Walter is ensuring that the customer is happy and satisfied with their purchase. Walter is not about upselling and clearly listens to his customer’s needs, wants and so respectfully offers options for you to consider. Honestly, this is quite refreshing when you go shopping for a big ticket item, but unfortunately very rare, these days. In fact, the Asher model that we ended up purchasing was shown to us by Walter. We did not make our purchase during our first visit, but because of our experience with Walter, we knew that once we were ready, no matter what, we would return to the North York Chesterfield Shop (despite living in Mississauga) to make our purchase from him. We not only ended up purchasing the Asher sectional couch in fully leather (Classic grade, Burgandy colour), but we also purchased the matching reclining chair as well. As the items we wanted had to be special ordered, we had to wait for them. Many other stores were saying it would take 4-5 months, but Walter and the Chesterfield Shop made it happen earlier. Our sectional and recliner were delivered to us on February 3, 2023….within 2 ½ months of ordering… and that includes accounting for the holiday period when most companies shut down. You honestly cannot ask for more! We also want to give “shout outs” to Priyanka who made sure that the delivery went smoothly and it did and to Mona who assisted with getting a missing cable very quickly for us. Thank you.The Chesterfield Shop in North York is the best place to go for Palliser as they not only have the best prices (and believe me, I shopped around), they also have the biggest selection for you to see, touch and test out. They also have many other brands to choose from. We highly recommend them and if you go see Walter, you will not be disappointed!
