Reviews

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Best- The Chesterfield Shop
The Chesterfield Shop
4.6
Based on 1023 reviews
suzette jennison
suzette jennison
18:16 07 Dec 22
Our sofa from the Chesterfield Shop was just delivered.Thank you Olga for all of your help. Thanks to the delivery men as well. It has been a very positive shopping experience.
Joseph Tahan
Joseph Tahan
19:08 04 Dec 22
Very knowledgeable sales associate, and was very helpful and friendly. Thanks
Jason Wield
Jason Wield
17:58 02 Dec 22
Maryam was a great help in assisting me with my purchase :)
Jason W
Jason W
16:41 02 Dec 22
Had a great experience and the sales associate involved was very helpful :) very happy with my purchase
Naomi Lipner
Naomi Lipner
14:50 02 Dec 22
Courteous, patient, empathetic service by Darya in choosing and purchasing sofa, loveseat and recliner. Very pleasant experience.
Denise Thompson
Denise Thompson
04:17 02 Dec 22
It's cute
Emily A
Emily A
20:02 01 Dec 22
Vanessa was incredibly helpful when choosing my couch at The Chesterfield Shop! She was patient and provided insightful guidance into each step of the decision making process. I would highly recommend this shop!
Jim Tushingham
Jim Tushingham
16:31 29 Nov 22
Gary was a great help in selecting both the right sofa bed and fabric for our renovation. Lovely to deal with-knowledgeable, courteous and low key-no pushing for a sale.
Peter Mason
Peter Mason
21:02 28 Nov 22
Excellent service and advice given by Gary M. Helped us find the perfect sofa bed in the size, style and fabric best suiting our needs!
thesizeof Yourdream
thesizeof Yourdream
15:18 28 Nov 22
Thank you Sandra for the couch and all your knowledge. You are a great sales person! Walter and Erica
Heather Cardinale
Heather Cardinale
11:14 28 Nov 22
Our shopping experience for a new sectional couch was amazing. Our sales rep Olga Coich was extremely helpful & knowledgeable & lovely to work with. I am thrilled with the quality & construction of the couch & cannot wait for to arrive. Thank you for the flawless 10/10 experience.
Catherine Litner
Catherine Litner
21:21 27 Nov 22
Our experience was fantastic!! Aya was amazing!! She was very thoughtful, knowledgeable, and had ideas to help us make the perfect choice for our living room. The best furniture shopping experience in years!!
Lawrence Lander
Lawrence Lander
19:53 27 Nov 22
We are long time Chesterfield Shop customers. A few weeks ago we decided to replace our leather sofa that lasted at least 15 years. We went to the Dufferin Street store and we were warmly but genuinely welcomed by Darya. We explained what we were looking for and the price range and Darya showed us a wonderful deal on a great sofa with recliners. The price was a bit more than we wanted to spend but it was a great deal. We were impressed by the appearance and quality and to protect the investment we purchased the extended warranty. Delivered was made as scheduled and we love our new Chesterfield.
Saleem Mahmood
Saleem Mahmood
19:08 27 Nov 22
Olga was very patient and accommodating to help us find the couch we were looking for. This is our second purchase at the Chesterfield Shop (after a good many years having bought a couch from there previously).
Andrew R
Andrew R
01:25 26 Nov 22
In October, my partner and I were looking for a sectional for our home and were recommended the chesterfield shop by friends and family. Upon entering the store we were greeted by Sandra who gave us space to look around but also was helpful in answering our questions when needed. After picking a style we got stuck on colour and thankfully were able to take home some fabric swatches to compare with our wall and floor colour. Overall, Sandra was super helpful throughout the whole process, not pushy or hovering over us, and was easy to work with. We can't wait to take delivery on our couch in the next few months. I hope to update the review at that time.Update: We received our couch as promised and couldnt be happier. The delivery guys were professional and clean. They left no mess and very cautious to make sure nothing was bumped or scratched. Couldnt be happier with the sectional as it is super comfortable.
Norah Jackson
Norah Jackson
18:37 25 Nov 22
Maryam was super-helpful in finding the right sofa bed couch for me. She did everything she could to make it easy, even texted me pics to confirm before placing my order!
Brian Wade
Brian Wade
18:26 25 Nov 22
Maryam was a pleasure to deal with. While we have not received our sectional yet Maryam and the company have responded to all our requests promptly and professionally?
Nadia C
Nadia C
16:47 25 Nov 22
Had a wonderful experience at this location. Sales associate DARYA was very patient and helpful and did her best to get me the best deal.
Gail Devaney
Gail Devaney
15:37 23 Nov 22
Over the course of 6 months, I returned to the Mississauga store three times before I was finally ready to make my selection. I had purchased from the Chesterfield Shop 40 years ago and was familiar with the quality of their products and I found their pricing to be reasonable, for what you get. My salesperson was Sandra and she was more like a partner throughout my purchasing mission. She gave me ideas, tips, and asked questions that changed my criteria on more than one occasion. She guided me to choose the product that would meet even my occasional needs, while fully respecting my budget. Thanks a bunch, Sandra.
Rebecca Boshi
Rebecca Boshi
02:00 23 Nov 22
We dealt with Alex and it was a great experience. When we ordered there was one promotion going on, but within 2 weeks a better promotion started. Alex called us to let us know about the new promotion and that she was deducting money off the balance. We got our couch earlier than expected and so far we are happy with it.
Nadine Goodwin
Nadine Goodwin
15:51 22 Nov 22
Great experience shopping with Sandra at the Dixie & Dundas store. I took my time and returned 3 times before making my decision. Sandra was patient and very understanding of my situation. I would highly recommend her. Thanks Sandra 😊 🙏🏽
Dawn Levesque
Dawn Levesque
04:48 21 Nov 22
Amal and Tina were amazing! I have never had a better no pressure shopping experience. I recommend the Chesterfield Shoppe in Mississauga. They were so accommodating to my specific needs. Thank you both for everything. I will be back.
Andrew Crawford
Andrew Crawford
03:04 21 Nov 22
I recommend this store. I was apprehensive about making my first furniture purchase, but the selection and customer service here were amazing. Olga answered every question I had, helped me make a selection that suited my needs, and made me feel right at home.
Joe A
Joe A
15:09 17 Nov 22
Sveta Manz
Sveta Manz
23:08 16 Nov 22
Alex, Sharon were terrific! It's incredible place to shop for your home!
Monty Leggo
Monty Leggo
18:14 16 Nov 22
This was our third purchase over 20 years. Olga was great to deal with. She is very knowledgeable and provided us great suggestions to help us decide on which brand and style to go with.Monty
Bob Bryce
Bob Bryce
00:33 16 Nov 22
Lots of selection, good quality and prices. Olga was great, knowledgeable and very helpful. Overall very good experience.
Mike van Doorn
Mike van Doorn
16:11 15 Nov 22
Aya was super helpful and very knowledgeable! Gave us many good options to help with our decision. Thanks!
Anais Kirazian
Anais Kirazian
00:55 15 Nov 22
I had a great experience at this store. Maryam welcomed us as soon as we walked in, and was determined to help us find the right couch. The space in my living room is small and I had very specific measurements. Maryam spent a lot of time with me trying to figure out the best configuration. I left the store as a very happy customer.
We have at last replaced our 25 year old much-loved Chesterfield Shop furniture with a beautiful new ensemble from the Yonge Street store. Thanks to wonderful Vanessa who, at the end of a hectic Saturday, cheerfully and patiently guided our choices. We look forward to many more years enjoying the superb products that owner Steve and his great staff have assembled.
Maggie Tsai
Maggie Tsai
20:53 13 Nov 22
Jordan Switzer
Jordan Switzer
19:52 13 Nov 22
Visited The Chesterfield Shop today to look for new couches. I was greeted by Darya who took the time to show us around the showroom and look at various options. Darya was friendly and patient as my wife and I tested various options. It was really refreshing to see a sales rep. who did not apply any high pressure sales tactics and was not pushy at all. I would highly recommend visiting this location and asking for Darya.
Katie Padden
Katie Padden
13:33 13 Nov 22
Vanessa helped me find the perfect sleeper sofa virtually as I could not visit the store. She did a great job and followed up on all questions.
Dina Bantis
Dina Bantis
03:31 13 Nov 22
My name is Donna and I recently had the pleasure of speaking with Olga at the Chesterfield Shop for a recent purchase of a power recliner. From our phone conversation when we "met" to the delivery of our item Olga was wonderful and I highly recommend her. She is very friendly, receptive, genuine and I would not hesitate to purchase again at the Chesterfield Shop on Kennedy Rd. in Toronto.
Adrian Balaura
Adrian Balaura
18:21 12 Nov 22
Aya was extremely pleasant and helpful throughout the purchase of our sofa. She answered all of our questions and was extremely knowledgeable. It was a great process!
Erielle Ocampo
Erielle Ocampo
02:29 12 Nov 22
Dennis helped my partner and I choose the perfect rug, wall art and mirror all in 40 mins. He even helped load our heavy items in our vehicle. He was very patient with helping us find the perfect pieces to fulfill the vision we had for our house! Thank you Dennis, definitely recommend going and asking for him :)
Ruth Jackson
Ruth Jackson
19:35 10 Nov 22
Re Alexandra Acosta. Recently purchased a chesterfield and Alexander was exceptional in the service she provided. She knew the product, answered all our questions, and my daughter and I never felt pressured. It was a pleasure dealing with her. Ruth jackson
hans kilian
hans kilian
21:07 08 Nov 22
We would like to acknowledge the great experience we had at The Chesterfield Shop; our salesperson, Randy Dorsey, expertly helped us navigate the different options, explaining the pros and the cons. We felt very comfortable talking with him and confident that he was really listening to us, and pointing out what could be a better choice for us and why. We are grateful to him, and would not hesitate to recommend him and The Chesterfield Shop.
Kyle Duffield
Kyle Duffield
00:15 08 Nov 22
Olga was very helpful offering excellent customer service and assistance finding the right couch and carpet that fit the vibe I was going for in my living space!
sheila mitchell
sheila mitchell
17:17 07 Nov 22
Amal is truly amazing, I ordered my chesterfield and last year and now she is helping me finishing my living room. We are adding accessories. Being a senior and home bound,I value her design expertise.
Wesla Pfeifer
Wesla Pfeifer
23:00 06 Nov 22
Great Experience at the store. I found my perfect recliner and still got a great deal for it! Can't wait to have it in my room! The seller agent (Vanessa Guerrero) was also super kind and made sure to find the best deal to match my needs. I will for sure return to buy other items with her
Lorna Dhanani
Lorna Dhanani
19:02 05 Nov 22
We went in to purchase a sofa (returning customers) in July 2022. We were met with a sales associate from another location that particular day. She gave us some samples and mentioned to us that she was only there that day and if we returned someone else would be happy to help us. We returned the following week to be served by Olga, who was extremely rude and not very nice at all. I am wondering if she didn't care about our purchase as the sales associate from Mississauga would be getting the commission. When my husband asked if we could have a particular sofa in the leather that we liked she responded with "too bad, so sad...sorry" a few minutes later she walked away to help other customers and said she would be back. She never returned, and sent Maryam to us. Maryam was friendly and helpful. She left to answer a phone call but didn't return. My husband had to reach out to her. After this, Maryam was extremely helpful, we finally narrowed down a couch, took some measurements, went home to finalize. My husband returned in the next few days to put down a deposit of $2500. We were told delivery would be 20 weeks. so we were expecting around November/December 2022. Unfortunately, I received an email last week stating that our order would not be received in their warehouse until late January, early February. This is extremely disappointing and hope that our order will not be delayed any further and even better get to us earlier than expected.I had originally made a 2 star review. Since my review, I unexpectedly received a call from Head Office and was overwhelmed by the customer service follow up that I received. I have changed my review to 4 stars as I was still initially disappointed with the service and the delay in my sofa. Thanks again to Jim for the follow up and the kind gesture. I look forward to hearing back for The Chesterfield Shop when our couch and ottoman will be out for delivery. We are returning customers from my first purchase in 2005, I will continue to recommend you guys as the furniture is the best quality from anything else that I've seen.
tammy drysdale
tammy drysdale
16:41 03 Nov 22
Maryam was very knowledgeable, caring, receptive, cooperate and personable. She went above and beyond with excellent customer service. A pleasure to deal with. Would highly recommend Maryam.
C K
C K
20:11 02 Nov 22
We had an excellent experience at the midtown shop. We were assisted by Allison who was super professional, knowledgeable, kind and patient! We purchased 3 pieces of furniture and are thrilled with the choices. Thank you !
Lilly Vijayasekar
Lilly Vijayasekar
02:56 02 Nov 22
Dennis was an absolute gem! Very kind and knowledgeable! Amazing experience!
Lorna Dhanani
Lorna Dhanani
14:13 01 Nov 22
I am reviewing SOLELY on the service that I received from Sandra from the Mississauga location that happened to be at the scarborough location when we went in (July 2022). She was friendly and took the time to listen to our needs and helped us narrow down what might be a good option for us. She provided us with some samples and we went home to discuss our options. We returned a week later to see that the original option was not an option any more and we had to go with something else. Sandra was not there to help, we dealt with the staff at the scarborough location which I'll save for another review.
Manreet Chugh
Manreet Chugh
00:06 01 Nov 22
Vanessa from the chesterfield shop in midtown did a great job in understanding my need for a sofa bed, translating into multiple choices and patiently answering my questions while showing me all the possible options! I was also guided well on the financing part which was taking time due to some system issues, but Vanessa went the extra mile to help me sort the issue till the end. I had a great experience and I hope my purchase will be worth it! Thanks.
Jean Haddad
Jean Haddad
16:40 31 Oct 22
Wonderful experience - AGAIN - at The Chesterfield Shop at 1248 Dundas St E in Mississauga. Lots of variety and selection, and my sales assistant Aya came up with some REALLY creative suggestions that were game-changers for me. Such a good eye for colour and space, great follow-up and a delight to deal with. Honestly, why would I bother shopping anywhere else? Thanks, Aya! Can’t wait to see the new sofa and ottoman in my condo. ❤️
Claudio Caruso
Claudio Caruso
12:16 31 Oct 22
Great selection and pricing ask for Dennis T
Neda Onami
Neda Onami
01:15 31 Oct 22
We had a great experience purchasing our new sectional sofa at Chesterfield Shop , As Olga was very knowledgeable and helpful and made the process very easy for us to make our decision ! We have been a customer of chesterfield shop before and will be back again 😊
Julia Ricci
Julia Ricci
17:05 30 Oct 22
Derek was very knowledgeable and helpful! We ended up with a modern and comfortable couch. Great service and very happy with our purchase! Thank you!
Barb Clarke
Barb Clarke
14:46 30 Oct 22
We recently purchased a leather couch and seat great selection and good prices Dennis T is knowledeable and customer oriented
Margaret McConkey
Margaret McConkey
16:02 29 Oct 22
David was very helpful and professional. He found us exactly what we needed for our new family room
bill paterson
bill paterson
13:11 29 Oct 22
Olga was very helpful & never rushed us as we were looking for a new sofa.
John & Alma Small
John & Alma Small
19:12 28 Oct 22
Sandra was very helpful in helping us choose a couch for our home. She was friendly and professional.
Karen Stewart
Karen Stewart
17:56 28 Oct 22
Olga was such a huge help. We are very excited to get our new couch. She found us exactly what we needed and made some great recommendations on fabric & selections (arms, feet, etc). There are no hard sales pressure tactics, she really wants to make sure you leave the store happy.
HamidReza Nayeri
HamidReza Nayeri
02:43 28 Oct 22
Friendly staff, hight quality, too much lovely options of colours, but late delivery takes at least 4 weeks sounds to me a little disappointing
Clark Spencer
Clark Spencer
16:15 27 Oct 22
We were looking for a reclining sofa and we were impressed with the selection, and quality of the product (Canadian made) at The Chesterfield Shop. The design consultant, Maryam Azarani, was very helpful in explaining the various options. After our initial visit we checked out some other places but returned to The Chesterfield Shop for a more in-depth look at their product. Maryam was once again very helpful, and patient, and helped us choose our new leather reclining sofa.
Yasmin Munoz
Yasmin Munoz
15:39 27 Oct 22
My husband and I headed to the Chesterfield shop since my parents bought there about 15 years ago and their sofas are still in excellent condition, so we were sure of their quality. We were immediately greeted by Aya who was super friendly and professional. She asked a few questions, narrowed down our needs and showed us several sofas the met our criteria. Super efficient service and we didn't feel any pressure at all to pick anything right there. We left with two options and all the info needed to create our perfect sectional - Aya was totally responsive to questions we had after the fact and as of today we have ordered our sectional & sofa bed. So excited to receive them. Highly recommend that you check out The Chesterfield Shop if you are in the market for high quality product and services.
Dilaila Grundy
Dilaila Grundy
17:51 24 Oct 22
The moment I stepped into the Chesterfield Shop Newmarket I was greeted with an incredible warm welcome and was provided amazing no pressure service. Darya guided me every step of the way and was extremely patient with me – with my countless visits and questions! She asked key questions and quickly learned my style and my needs. She provided me with excellent interior design recommendations, gave me all the options and supported me during my decision making. The customer service she provided was not based on 'selling', but rather, support for my needs. Absolutely fantastic service! Thank you Darya!
Brian Taub
Brian Taub
00:50 24 Oct 22
Dennis was fantastic to deal with. His knowledge is only complimented by his huge personality. I feel like it was meant to be….,
Joy Davidson
Joy Davidson
23:43 23 Oct 22
Great service! Randy was very friendly and knowledgeable. Helped us make a good decision.
Rob G
Rob G
22:31 19 Oct 22
Dennis T was very welcoming, knowledgeable, and accommodating. He answered all our questions and provided all options for us before we made a decision. Would buy from him again.
Olga Burany
Olga Burany
17:37 17 Oct 22
I was very pleased with the service provided by Olga Coish at the Kennedy road Chesterfield Shop. Olga was attentive and helpful. I am moving into a small apartment and Olga gave me some great ideas how to furnish the space.Shopping at the Chesterfield shop was a very pleasant experience and I really appreciated Olga's help!Kathy Vados
Ramin Mo
Ramin Mo
20:29 16 Oct 22
Maryam provided exceptional service. Her product knowledge and awareness of interior design elements was valuable in helping us select the sofas and fabrics that would best work with our space.
Rachel Salares
Rachel Salares
17:17 16 Oct 22
Nicolas Kramsky
Nicolas Kramsky
20:45 15 Oct 22
Karen Twinney, at the Newmarket store has been very helpful and professional in the selection of our sofa and love seat.Nicolas Kramsky
Mike Oliver
Mike Oliver
00:15 14 Oct 22
Wendy Goodyer
Wendy Goodyer
13:23 12 Oct 22
Sharon was extremely helpful when my husband and u visited your store very knowledgeable on all products answered all our questions and was very friendly will recommend your store to others
Teaching Channel
Teaching Channel
19:01 09 Oct 22
Best place to shop for a couch. I checked the brick, Leon’s, lazyboy , ikea , structube, west elm, eq3 and many other boutique shops. This store has best quality , and the deals are good considering the quality you’re getting. Stephen the store manager was great at listening to my style of what I was looking for and guiding me. They can also change and customize Size, configuration, fabric and colour. Stephen gave me his email and stated in touch to help me. I ultimately ended up buying from a different Chesterfield shop that was much closer to my home but I recommend the store and appreciated Stephen‘s help. Now to wait and see if it comes in the promised timeline 🙃🙂
Janet Boyko
Janet Boyko
15:55 08 Oct 22
I worked with Olga Coish, who showed extreme patience with me.If was hard trying to decide, but with her help I was able to choose exactly the right recliner.Thank you Olga
Amanda Friday
Amanda Friday
22:27 07 Oct 22
Sharon is so amazing, so helpful and so patient. She took all of the stress out of our furniture search and helped us get exactly what we needed.
Gousia Dhhar
Gousia Dhhar
02:34 06 Oct 22
Excellent quality furniture. Even better customer service. The store manager, Venessa is very professional and prioritizes the best interests of the customer. She looked up the entire store inventory and got back to us, and directed us to the store where we could purchase the item of our choice. Thank you!
Korado Visha
Korado Visha
20:37 05 Oct 22
Great service, and the best store! Always reply quickly too.
Virginia Compton
Virginia Compton
02:48 04 Oct 22
Olga was very knowledgeable and explained all the options available to me. She gave me her honest opinion on different possibilities and was extremely patient.
Lynne Zendel
Lynne Zendel
20:34 02 Oct 22
Allison was most professional and creative .while I wasn’t able to purchase any items ,at the time ,I would say ,that she is an asset to the store .
Paul McGill
Paul McGill
19:50 02 Oct 22
Dennis was very helpful in advising us on options, design and finishes for our new sofa and love seat.Paul and Nicole
rei wid
rei wid
18:48 02 Oct 22
Aya helped us out today and was extremely helpful! She helped us find exactly what we were looking for as well as helped us out with the color scheme of the basement we are furnishing. Great service and tips on interior design!
Rosalind Trevena
Rosalind Trevena
16:15 01 Oct 22
Was able to find the piece of furniture I was looking for. Olga, thank you for your help.
yee fong
yee fong
21:20 30 Sep 22
Repeat customers at the chesterfield shop - this time for a small sofa to fit our bedroom. Ted (at the kennedy location) provided very knowledgeable assistance for our very specific needs through the purchase and delivery. Our first couch continues to be in such good condition after nearly 10 years - the quality and comfort is unmatched. We are so happy with the look and style of this new purchase and can’t wait for many more years enjoying it!
Jianping Leng
Jianping Leng
14:51 30 Sep 22
Rosa Bryan
Rosa Bryan
21:09 29 Sep 22
My husband & I are 3rd time repeat customers of the Chesterfield Shop.We have in the past always been extremely satisfied with the quality of leather and workmanship. During our purchase today we received outstanding service from Maryam Azarani. Maryam was friendly, knowledgeable and went out of her way to understand our needs. She was a pleasure to deal with and extremely helpful. Thank you.
Marsha Ely
Marsha Ely
21:59 28 Sep 22
Shopping with Karen at the Chesterfield Shop in Newmarket was amazing...easy and comfortable! She was knowledgeable, friendly, understood our needs, provided several options, helped us do our homework and did not push the sale. Thank you!
Chris M
Chris M
20:57 28 Sep 22
Recently purchased a sofa from Alyson. Great service and a pleasure to deal with.
James Durling
James Durling
01:16 28 Sep 22
Amazing selection of furniture. Dennis was outstanding with helping us choose the right couches and recliner for my in-laws needs. Additionally, the delivery team were so professional!
donald bell
donald bell
21:16 26 Sep 22
My son and I dropped by the Mississauga store on Sunday September 25, 2022. We were served by Sandra Broglio. She asked me if I'd like the the wall unit delivered this week in a colour that was my second choice or to wait 10 weeks for the colour of my first choice. Ten weeks from now I'll be getting the unit in the right colour! Sandra was very helpful making sure I didn't mess up making the wrong choice.
Ian Czajczyc
Ian Czajczyc
22:06 24 Sep 22
Vanessa is kind and patient; a great listener! The process from selecting a couch to payment and delivery was all very easy and accommodating.The sofa bed we got was one of their lowest end options, yet I am very impressed with the quality. It is firm, comfortable, and looks great in the living room.After exploring options with IKEA, Structube, Leon's, etc. I am very glad we went with Chesterfield.Thank you, Vanessa!
Solsa Cariba
Solsa Cariba
18:01 24 Sep 22
Great quality and pricing, Aya was very knowledgeable and helpful.
kyung sook park
kyung sook park
01:34 24 Sep 22
today i wanna buy the leather sofasales lady sharon koufes, she really helpme a lot to choice good sofa
Wesley H.
Wesley H.
17:36 23 Sep 22
Allison is a pro!! I love my new sofa purchase!!!!
toronto inc
toronto inc
17:22 22 Sep 22
Kent MacLaren
Kent MacLaren
20:12 21 Sep 22
If you are serious, ask for Sandra. She is truly invested in Customer Service. It was a delight to deal with her. Thanks Sandra!
Glenn Adamson
Glenn Adamson
11:28 20 Sep 22
Olga was professional, helpful and humorous. She knows her products and sells themwith style.Chesterfield shop has been good for a long time.
Alex H
Alex H
23:26 18 Sep 22
Terrible quality and service. Ordered Pallister sofa and love seat, total "sale" price over 7K. Expected at least good quality but it doesn't even come close to a brand like Lazy Boy. Within the first few months leather in the back of seat cushions bunched up and creased, damaging the leather (wasn't stretched properly at the factory and poor quality leather - see photos). And the more you use the loveseat, the worse the damage gets. Left motorized sofa seat sunk by a couple of inches only after a couple of months of use. Called service with these issues and was promised a quick resolution - "we will order new foam seat cores, technician will come to install them, will stretch the leather, etc.". It looks like Pallister also uses inferior foam that deforms only after a few months of use. So after almost three months of repeated emails, which are often ignored, phone conversations and promises to expedite I am still waiting for someone to do something. The cores were supposedly shipped in July from Winnipeg but for some reason haven't arrived a month later "we need to call the factory". Everything is still under full parts and labor warranty but can't get anything fixed. Very disappointed with the Chesterfield Shop, I am sure they can do better.UPDATE: After I posted this review Chesterfield Shop contacted me the next day and promised to make things right. Foam seat cores were suddenly available and over the next week the sofa and love seat were repaired and extra foam was added. They also offered compensation. However, the leather started to bunch up again and I am not sure how long these repairs will last. But because in the end they made an honest effort to fix the problem I am changing my rating to 4 stars.
John Colangelo
John Colangelo
20:50 18 Sep 22
My Mom purchased a sofa and loveseat from the Dufferin St. location. Our sales professional, David, was amazing!!! He is truly a professional! He was helpful, kind, patient and friendly. We never felt pressured to buy anything. He made the whole process a comfortable experience. We will definitely be recommending David at The Chesterfield Shop to family and friends.
Bob Macgregor
Bob Macgregor
17:57 16 Sep 22
We bought a leather chesterfield yesterday (delivery today!). We found just what we wanted - right color - top quality - good price - Sharon a store associate was great - friendly, professional & knowledgeableWe’ll be back!
Nancy Forsyth
Nancy Forsyth
18:06 15 Sep 22
I just bought my fifth sofa from Chesterfield Shop. My first was bought in 1984. I am impressed by the quality and their being Canadian. Latifa Arowona was very helpful and patient. She was also knowledgeable and professional while being friendly. I can’t wait to have my new sofa delivered! Thank you!
Rev. Wendy Burnett
Rev. Wendy Burnett
17:31 15 Sep 22
Our shopping experience with The Chesterfield Shop on Kennedy was a very positive one. The first time we came in the store Natasha Davis served us. She was friendly and extremely pleasant to interact with. She answered all our questions and was patient with us. When we left the store we knew exactly what piece of furniture we wanted and felt excited about it. We however, did not make a decision on that day. We left the store and returned at a later date.When we returned to the store it was Natasha's day off. Maryam Azarani assisted us. Maryam was also friendly and extremely pleasant to work with. On our return to the store, we looked at some other sofas. Maryam assisted us with all our questions and concerns regarding the two leather sofas we purchased that day. Maryam gave us her personal testimony of how comfortable the sofas were. This was a selling feature for us. We made our decision on the spot. Maryam thank you for sharing your personal story with us regarding the sofas. It was an expensive purchase for us (2 leather sofas), sharing your personal testimony regarding the comfort of the sofas gave us adeep settled peace.Our experience at The Chesterfield Shop was positive and we are looking forward to receiving our sofas soon.Thanks to Natasha Davis and Maryam Azarani for your excellent service.
Bruce Bartlett
Bruce Bartlett
02:01 12 Sep 22
Very pleased with the service we got from Olga, who was very helpful in assisting us with getting a custom headboard made from one of their suppliers, despite this being an item the shop does not normally deal in. Highly recommended!
Jay Granofsky
Jay Granofsky
23:30 09 Sep 22
We always look here first. Great quality (mostly made in Canada) and good salespeople (ask for Marty at the North York store). We need a new living room sofa, see you soon!
Raymonde Marchand
Raymonde Marchand
23:07 07 Sep 22
Thank you Randy, you are the best! Funny, knowledgeable, and very efficient. My husband and I never bought a sofa with so much confidence. Keep up the good work Randy, we will visit you again at your location in Mississauga for certain. Count on us to spread the word.
Jody Fuller
Jody Fuller
21:42 07 Sep 22
Randy did a great job helping us figure out what was best for our living room furniture needs. He spent a lot of time with us and we couldn’t recommend him more highly! Great quality and price! Very satisfied. Go Randy!
Liz Reynolds
Liz Reynolds
15:14 07 Sep 22
My first encounter with the Chesterfield Shop was totally positive, thanks to the amazing Olga Coish!Who knew purchasing a tasteful, non-bulky recliner could be so hard? After finding nothing but disappointment from the usual furniture stores, I happened to drive past the Chesterfield Shop and stopped in. So glad I did! Olga greeted me warmly and made sure I tried many chairs to find the one that was “just right” for my wonky back. On top of her obvious expertise, she was so pleasant and friendly. I cannot say enough about what a breath of fresh air she was after visiting so many stores where the goal was only to make a sale. Olga made sure that the fit and comfort of the chair was the goal…then the sale made itself. Thank you Olga for providing me with many years of comfort to come in my wonderful new chair!As well, the delivery folks were prompt, knowledgeable and friendly. I cannot say enough about the superior customer service of this company!
Lenore Carr-Smith
Lenore Carr-Smith
12:42 05 Sep 22
We visited the Chesterfield Shop in Scarborough and were greeted by Ogla Coish. She helped us to decide on the right recliner for our needs because she was not only patient and pleasant but was very knowledgeable of the products available in the store.We were also pleased with the delivery service. We were able to get the recliner delivered the next day and the 2 men who came were professional and efficient.
Susan Turner
Susan Turner
22:49 04 Sep 22
Today I bought a sofa bed and a recliner. Olga was well versed in product information, was eager to please, and very pleasant....and patient!
Abraham Levy
Abraham Levy
22:40 04 Sep 22
Came to this store to buy a sofa, first of all the variety they have is overwhelming at first, they have every style sofa you can think of, a massive showroom with beautiful pieces!Sales representative Marty was very nice and helpful and over all very patientWe found something that we liked and were able to customize to our colour...etcI highly recommend this store for anyone looking for lots of options!
A R
A R
17:31 03 Sep 22
Vanessa was patient and knowledgable. She explained everything clearly, never tiring of showing different options and materials. Fantastic customer service. Looking forward to my new sofa.
Brenda Cooper
Brenda Cooper
14:28 03 Sep 22
Great customer service and lots of options to choose from. Would definitely recommend it! Sharon helped us find the perfect couches for our family room! She was very knowledgeable, friendly and a pleasure to deal with.
E L
E L
04:06 02 Sep 22
It’s a lovely furniture store - you feel welcome and comfortable once you step in. Both Maryam and Ted are super helpful and patient, especially Maryam, she gives us room and time to try things out as well as thoughtfully addressing our queries. Thumbs up to their exceptional customer service!
A S
A S
22:16 01 Sep 22
Hands down the best experience I have had buying furniture - ever. We visited many furniture stores selling sofas in Mississauga. We went to The Chesterfield Shop on the suggestion if a friend.Our sales person, Dennis, was fantastic. I would recommend anyone to The Chesterfield Shop to see Dennis. He was not just interested in making a sale, but ensure we will be satisfied customers. It was also good to know we were buying a sofa that can be customized and made in Canada.
Joyce Harrison
Joyce Harrison
21:40 01 Sep 22
Very very happy to finally find a way to get a sofa bed for my tiny apartment. Allison was wonderful. She listened and then showed me many options. I am grateful for her respectful and friendly and very patient service. Excellent experience. Thank you so much Allison.
Eli Zogo
Eli Zogo
04:01 31 Aug 22
Ruth Ferguson
Ruth Ferguson
00:47 31 Aug 22
Staff really know their stuff. Very helpful. Good selection of comfortable sofas, unlike cheap brands of competitors. We bought a classy-looking recliner sofa with fabric that resembles soft nubuck leather and it can be taken apart to get down narrow stairs into basement. Small assembly fee.
Dereks2D
Dereks2D
00:15 31 Aug 22
*Update* recieved the couch on time and with no issues. Very comfortable.We had great service provided by Ted at the Scarborough location. It is a little expensive but overall seemed like very good quality and with a good warranty. Still awaiting our delivery.
A M
A M
15:16 28 Aug 22
Excellent customer service at the Chesterfield Shop when buying a quality sofa last weekend. With her designer's eye and knowledge, Olga helped us narrow down the options to find exactly what we were looking for! We couldn't be happier!
Joy Treadwell
Joy Treadwell
20:54 23 Aug 22
Excellent SERVICE and QUALITY .. ASK FOR SHARON !!Best service I've received .. As a senior I was amazedhow much time and information she gave me choosing a recliner. Delivery service EXCELLENT..on time and carefullyset the chair up asking if I needed anything else moved.It was worth the drive to Newmarket.!
Elaine Davies
Elaine Davies
22:44 22 Aug 22
Just bought a sofa and love seat from Maryam Azarani at the Chesterfield shop, and was very impressed with the level of service she provided. This is our third time returning to this store, and I found Mary very helpful. She took significant time with me educating me on the different models and features including leathers, and I appreciated her patience with me. She provided me with additional information and samples so I could take them home and talk to my family about preferences.Maryam's attention to detail and personable nature made her a pleasure to work with and I trusted her recommendation. She is the reason I returned to the store to make my purchase yesterday. Thanks Maryam, can't wait for them to arrive!
Chris Tucker
Chris Tucker
22:56 20 Aug 22
Finally, I found the sofa style I wanted and in the perfect colour at the Chesterfield Shop. I'd been looking for some time so went with truly no expectations. The saleswoman offered just enough help while leaving me free to browse around. She was very knowledgeable with ready explanations for all my questions. I lucked into a sale as well. Bonus!
Graham Willard
Graham Willard
20:16 20 Aug 22
I was very happy with Maryam Azarani, Senior Design Consultant at The Chesterfield Shop's Kennedy/Scarborough location. Having tried six other competing sofa stores, this one was the best for me for selection, shopping experience, and customer service. Maryam was pretty much perfect during my three visits. I highly recommend her; and the Shop as your only stop.
varsha menon
varsha menon
18:07 20 Aug 22
Amazing experience! Randy is the best :)
Gail Bebee
Gail Bebee
12:11 20 Aug 22
Totally disappointed with product quality and the service. I ordered a chair on Feb 16 2022- expected delivery in June (COVID delays). Put down a 50% deposit. Chair showed up in mid-June and I was charged the remaining cost. However, the chair was shoddily made, and the Chesterfield Shop inspector agreed. They picked up the chair on July 6, and said it would be repaired in 2 weeks. Now it is August 15, and I still do not have the chair that I fully paid for.What is most disturbing are the lies the Chesterfield Shop Service Dept. spins when I phone to find out where my chair is (they do not call me with updates) - oh it's on the next delivery, oh we will pick it up tomorrow and deliver it on Saturday (August 13), oh the truck broke down so we couldn't pick up the chair, I will find out the chair status from the factory and call you by noon on Monday (it's 10 PM and I am still waiting for that call) etc. How difficult can it be to upholster ONE chair properly? I want the chair now or my money back. Chesterfield Shop are you listening?Followup:Chesterfield Shop contacted me immediately after I posted the above review in frustration. The VP Sales apologized for the order mess up and promised to get my order completed as quickly as possible.I posted the complaint on Monday. My chair, now upholstered properly, was delivered on Thursday along with gift cards for dinner at The Keg to compensate for the aggravation my order caused me. I am now a satisfied customer and have raised my rating to 4 stars.
Peter Cook
Peter Cook
00:56 19 Aug 22
A huge selection, but Olga was very patient and helpful as she gave us the criteria we needed to narrow down our decision for a small couch for our modest sized living room. Then we found a reading chair too comfortable not to buy! Thank you!
Rita Lockhart
Rita Lockhart
15:35 18 Aug 22
My husband and I went to The Chesterfield Shop in Newmarket looking for a sofa-bed. Karen Twinney assisted us. After listening to our needs, she showed us several options and explained each ones benefits. We picked one and took home some sample fabrics to choose from. We also ended up purchasing a leather reclining couch, loveseat and chair. Karen was patient, professional and informative with our many questions. She didn’t push us or hurry us to make our decision. We love our new furniture. We highly recommend The Chesterfield Shop and will definitely go back for our future furniture needs. Thank you Karen.
Peter Cook
Peter Cook
20:53 17 Aug 22
Olga was very patient with us as we took multiple hours over 2 visits to decide! We’re very happy with our choice.
Barbara Saboundji
Barbara Saboundji
20:43 17 Aug 22
The chesterfield shop in Scarborough has a vast array of choices of sofas. Maryam, Sr. Design Consultant, greeted us and offered expert advice on the best choice of a sofa bed. She was helpful and knowledgeable. We are pleased with the choice we made and the great customer service we received.
Todd Train
Todd Train
12:54 14 Aug 22
We had such a great experience, not so much because of the store which had lots of choice (both styles and price points), but our interior decorator, Olga Coish, took so much time with us and answered all our questions (which were a lot). She was patient and a delight to deal with and we walked away feeling no buyers regret at all about our beautiful new furniture. Thank you Olga!
Great store! Huge selection! Ask for Avery. He's a pleasure to deal with and a very personable, professional and knowledgeable sales person.
mohib frough
mohib frough
00:34 10 Aug 22
Our shopping from Chesterfield shop was beyond expectations. Maryam was really friendly, helpful and knowledgeable. She offered and explained various options and different styles in Sofas. She helped us find what we were looking for. It was a great experience and I recommend to anyone.
Mark Burstein
Mark Burstein
21:01 08 Aug 22
On July 26/22, my wife and I went to the Chesterfield Shop as we were looking to replace our current living room couch and swivel chairs. We were warmly greeted by Olga Coish who explained some of the basics to us. Olga was able to answer all of our questions and shared her design expertise to help us choose fabrics once we found the ideal pieces for our space. Suggesting we take the samples outside to view them in the sunlight was an extremely valuable tip for choosing the perfect colours and fabric.I would definitely recommend the Chesterfield Shop and Olga in particular!
Joe Saule
Joe Saule
20:46 08 Aug 22
Great service and outstanding help , Sharon was very helpful with us and answered all our needs, we will be going back when the time comes for future items
Allan Tonkin
Allan Tonkin
21:09 06 Aug 22
Repeat customer here, excellent selection for couches. Good price, delivery was on time. Recommend
Jeya George
Jeya George
12:42 05 Aug 22
Very friendly and gave us solid recommendations of how to make our place look amazing.Thanks
Deborah Compton
Deborah Compton
11:41 03 Aug 22
Great service, fast delivery and set up, what more could you ask for
Dropped by the Newmarket location, was looking for some chairs for my rec room. Huge selection and of course great quality. Had bought leather couches 20 years ago and they still look new. All the staff there are very helpful and knowledgeable, especially Rob, Ryan and Victor (not any particular order) 😉😀. If you are planning to buy any couches, or coffee tables etc, this is the place.
Jim Johnson
Jim Johnson
21:57 29 Jul 22
We were very pleased with the assistance given to us by Olga. She was very knowledgeable, professional, and patient, as we evaluated the many different sofa bed options. When you go to the Chesterfield Shop ask for Olga. Hard to believe for furniture shopping, but Olga can make it a pleasant and productive experience.
Lucinda Goldberg
Lucinda Goldberg
14:47 29 Jul 22
We're so delighted with the Edgewood sofabed that we purchased from the Chesterfield Store and what a fantastic team! The lovely saleslady Amal was incredibly knowledgeable and patient with us. She also recommended upgrading to a gel mattress which makes the sofabed actually feel like a really comfortable bed rather than a sofabed. There's so much great selection that we were spoilt for choice. We were able to gets a sofabed that was in stock and could be delivered two days later. The delivery team were very efficient and professional. We couldn't be happier with the whole experience. Highly recommended.
Ella Neverson
Ella Neverson
13:35 29 Jul 22
It is my first time purchasing from The Chesterfield Shop. I was happy I met Olga on this first experience. She was friendly and knowledgeable and made efforts to ensure my questions were answered and provided options based on my needs. She was also very busy that day as it was a Saturday afternoon but I left the store happy with my purchase decisions.Thanks Olga!
Matthew Hempstead
Matthew Hempstead
14:14 28 Jul 22
Maryam was incredibly kind and helpful! She helped us find a sofa that worked with our very specific dimensions. Would recommend.
Michna Schaubel
Michna Schaubel
05:14 26 Jul 22
**UPDATE July 2022We have had our couch now for ~7 months and it is amazing. We get so many compliments on it when we have guests come over. It’s super comfy, very good quality and looks great!I am very impressed with The Chesterfield Shop. It was recommended to me by my sister and I’m so glad she told me about this Canadian made store! Chesterfield has by far the best quality couches compared to any other furniture store. Great customer service and amazing management. We are still waiting for our couch to be delivered but I’m so excited! We will be purchasing from chesterfield shop again once we own a home :)
Sumathi Viswanathan
Sumathi Viswanathan
02:06 26 Jul 22
Maryam Azarani the consultant at the Scarborough location helped us purchase our reclining sofa. She was very professional and was able to understand our needs. On the whole she made our shopping experience at that location a pleasurable one.Thankyou
Kevin Crawford
Kevin Crawford
01:00 26 Jul 22
Friendly store with quality products. Olga was very knowledgeable and fun to shop with.
Richard Worsfold
Richard Worsfold
22:18 25 Jul 22
We had the good fortune of working with Olga. She was extremely knowledgable and very helpful and patient. We would certainly recommend her and the Chesterfield shop anytime!
Sandra Brissett
Sandra Brissett
20:06 25 Jul 22
Olga made my shopping experience non-stressful and gave great options for ideas that I never considered. Her knowledge, kindness, and willingness to answer all my questions in detail is what made the experience exceptional. She is definitely my go to person for any future purchases.
Andrew
Andrew
22:11 24 Jul 22
Went in a few times looking at couches. Both times we delt with Sharon, she was great, took the time to answer any questions, showed a few couches the first time, but we like to go back another day when looking as to retry the feel of each couch. We went back, but found 2 others that we liked and bought one. She was never pushy, i highly recommed her if your at the newmarket store. We ending up buying from her in the end, as we were looking at a few differant stores, but the chesterfield shop had almost exactly what we wanted. We have been looking for years for the right couch!
Joanne DiNicolo
Joanne DiNicolo
16:31 24 Jul 22
Absolutely great customer service. Sharon is wonderful so patient with me and so helpful. Glad we took the drive to Newmarket location and thanks to Sharon made the process easier with our choices. Would definitely recommend
Jessica Rand
Jessica Rand
18:30 23 Jul 22
Excellent experience. Victor was helpful and very knowledgeable. Never felt pressured. Beautiful products.
Edward Turgeon
Edward Turgeon
02:52 23 Jul 22
Easy to deal with, competitive pricing and a smooth delivery experience. Highly recommended.
Robert Bryan
Robert Bryan
21:26 21 Jul 22
We received our new Chesterfield Shop furniture yesterday. It looks great, we are very happy! My comments here are about the delivery of our new furniture. Your delivery crew was equal to your great products! Your delivery men where here as scheduled, they where polite, professional, fast and efficient. We where very impressed and satisfied with your excellent delivery team!
Margo Ross
Margo Ross
23:24 18 Jul 22
Amazing service ordering a custom sofa today. Our decorator "Olga" was so informative and explained everything so well. Recommend her highly at the Kennedy location.
Zoey Godin
Zoey Godin
20:50 18 Jul 22
Great service from Sharon, she gave excellent advice and help on finding a custom couch for our cottage living space. Good prices and quality pieces!
Deborah Sinnatamby
Deborah Sinnatamby
02:31 18 Jul 22
I had an excellent experience with my purchase as The Chesterfield Shop. Dennis O was my sales rep, he was very knowledgeable of the various products and quality, and very attentive to my questions. He set clear expectations for delivery (6 months) and I was prepared to wait, it worked well for my needs. My sofa ended up coming a month earlier, even with a nearly last-minute fabric change on my part. The delivery men were very capable, polite and respectful of my home, also ahead of schedule which is always great! Best of all, my new Max Home sofa is SO comfortable, well worth the wait. I got to meet Steve and Pam too!
Santiago Zablocki
Santiago Zablocki
22:09 17 Jul 22
Buying a sofa from the Chesterfield Shop is a must for me. The quality is by far better than anyone else. The salesperson who helped my family was Olga Coish. Olga is amazing at what she does. She is a professional and knows her products inside and out. She was very patient and took her time to help us and explain options. I am very grateful that she helped us make our experience an amazing one. In the end we bought an amazing sectional couch all thanks to Olga. Thank you Chesterfield Shop and Thank you Olga.
Robert Wilson
Robert Wilson
21:28 16 Jul 22
Sharon was professional never pushy. Friendly and answered all our questions with ease. I highly recommend The Chesterfield Shop in Newmarket. Five stars
Sharron Barker
Sharron Barker
21:13 16 Jul 22
Natasha Davis is a terrific salesperson at the Chesterfield Shop. She was pleasant, patient, knowledgeable and extremely helpful when my husband and I recently chose a chesterfield.
Iryna Dudnyk
Iryna Dudnyk
19:39 15 Jul 22
Thank to Allison, she helped us to choose the best options from stock in a short time. We receive our sofa just next day and very happy with the purchase. Will recommend this shop to everyone.Attentive, experienced staff and good service.
Kristina Nardella
Kristina Nardella
16:47 15 Jul 22
UPDATE: We’ve finally received our couch and it is beautiful. Despite the communication challenges with customer service, our issues were addressed and we were sent our couch shortly after! The quality is unmatched - very happy with it!—————After months and months of searching for a new couch, we finally made the plunge and bought a beautiful section at The Chesterfield Shop.We had the pleasure of working with Randy, who not only was very friendly and funny, but incredibly knowledgeable and helpful with finding a couch that would be the perfect fit with our space. We never once felt pressured similar to other stores where you’re constantly feeling followed and pushed to buy a certain item. Our experience was a very pleasant one thanks to Randy!
Arif Hooda
Arif Hooda
21:01 12 Jul 22
We ordered Sofa's and Olga helped us with alot of options. We found her very knowledgeable, easy going and subject matter expert. She suggested many good ideas personalize to our needs. Looking forward to receive our products soon.
Janis Burgess
Janis Burgess
13:13 12 Jul 22
Maryam is very knowledgeable and knows the products well. A very pleasant experience
Matthew Wallace
Matthew Wallace
10:46 12 Jul 22
Great service, beautiful leather products. We absolutely love out sectional and chairs.
Carl Gambacort
Carl Gambacort
10:33 12 Jul 22
Olga was exceptional! She took the time to answer all our questions, helped us.with design ideas and was professional throughout. We are very happy to have worked with her!
Margaret Gilbey-hart
Margaret Gilbey-hart
00:36 12 Jul 22
We recently purchased a sofa bed and custom made ottoman at the Chesterfield Shop. We would like to express our great appreciation to the sales associate/interior designer Olga. Olga listened to our needs and provided exceptional knowledge/recommendations. We both walked away feeling great and both commented that it was a delightful experience. Highly recommend!!
michelle hogler
michelle hogler
09:56 11 Jul 22
Allison assisted me in buying a leather recliner. She really knows her product and is extremely pleasant and a wonderful representative for the Chesterfield Shop
Janet Myers
Janet Myers
22:40 10 Jul 22
Natasha had great product knowledge and was patient and helpful!
Jane Milligan
Jane Milligan
19:24 09 Jul 22
My original purchase was not able to be filled as manufacturer is no longer in business. The Chesterfield Shop at Midtown was extremely helpful, especially Allison Adriatico, and I've now selected a new sofa, and look forward to receiving it in due course. Thank you for the discount too.
Paula Johnston
Paula Johnston
20:21 07 Jul 22
Allison understood the specific needs that I provided to her. She was able to show me options and provided detailed information about each one. I walked out after ordering the sofa I was looking for.I feel very fortunate that Allison was my consultant. I received my sofa this week and it's just as expected.
David Mackenzie
David Mackenzie
16:56 07 Jul 22
RYAN FOSTER, our salesman … delivers the goods!!!Our new powered leather love seat … arrived “earlier” than the projected date!!! We are extremely pleased with the colour we chose - it matches our family room decor! It matches our family room decor to a tee! It’s comfort is “magic”!!!The delivery team was very easy to work with, removed our old couch to the garage and assembled our new couch fairly quickly.Most important … our salesman, RYAN, was extremely helpful in helping us select the couch that provided the options we wanted, all in a very unrushed, relaxed environment. We would HIGHLYRECOMMEND both our salesman, RYAN Foster, and the Chesterfield Shop, for their professional Customer Service and quality products!!!
Yumun Hung
Yumun Hung
02:19 06 Jul 22
It has been quite a while (15+ years!) since my wife and I last bought a sofa. We purchased our previous sofa from Chesterfield as well after a long search and figured we'd give Chesterfield the first shot this time around. As soon as we stepped foot into the shop, Maryam greeted us warmly. She patiently listened to our sofa "wants" and showed us multiple options, each time taking into account our concerns and preferences. Maryam was friendly, professional, helpful, and patient. We ended up purchasing our second sofa at Chesterfield with her and had a great experience shopping there.
Alex E
Alex E
21:36 02 Jul 22
Came to the Yonge and Eglinton location and was helped multiple times by Allison. She is very knowledgable with the many different furniture and fabrics available. She is also extremely patient and friendly. Would definitely recommend Allison to anyone who is looking to purchase from the Chesterfield Shop!
Had a fantastic experience with the VP of Sales at this location. Jim was attentive, thoughtful and proactive with respect to my issue. I will be coming back when I need more furniture! Thank you Jim!
Desiree Leuterio
Desiree Leuterio
15:23 29 Jun 22
Was looking for a particular kind of seating and had already been to a number of shops in the past month. We went to The Chesterfield Shop (Scarborough), where Olga patiently helped us find the couch that fit our needs. She explained the details, answered our questions, and gave us the confidence that we made the right choice.Everything was done efficiently and like clockwork - bought the couch on Sunday, received a call on Monday to set-up delivery date and time, couch was delivered on Tuesday. Looking forward to hanging out on it today. Thanks for the smooth experience, Olga!
Antonio Clavier
Antonio Clavier
15:21 29 Jun 22
Great furniture for an affordable price.
Janet Tran
Janet Tran
03:02 29 Jun 22
It was a pleasure to work with Olga. She was very knowledgeable and patient through the selection process of our new sectional. She was able to provide us with many appropriate options for configurations and fabrics. The quality and ability to customize Chesterfield shop couches will not be beat. Very reasonable pricing for the quality of furniture you will be enjoying for years to come.
Jamila Lucas
Jamila Lucas
17:38 28 Jun 22
I just got home from the Chesterfield Shop on Kennedy Rd and I am super excited to share the wonderful experience that I had with Olga today!The Chesterfield Shop is a hidden gem. I would argue that they are the best furniture shop in all of Ontario. They carry an extensive selection of all types of seating. Most importantly, their pieces contain the highest quality of leather and are Canadian made. I had purchased a leather couch there 5 years ago and it is still in mint condition.I have recently moved and needed to purchase couches for my living room and basement. It was a pleasure to have worked with Olga today. She was pleasant, professional and knowledgeable. I told her exactly what I was looking for, in terms of style and comfort, and she showed me a variety of options to choose from. I walked out with a great deal (their NO TAX event started today!) Olga helped me to find the perfect Sofa set, recliner and even some artwork and cushions to compliment the look and feel that I was retying to create for my new space. Olga is more than a Seating Specialist. She has an amazing eye for design that I have never seen in a sales associate before! If you are looking to furnish your home with high--quality seating and décor, I HIGHLY recommend that you go down to the Chesterfield Shop and see Olga. She made my shopping experience fun, efficient and effortless.Jamila
Allan Gilker
Allan Gilker
16:25 28 Jun 22
Maryam Azarani was delightful to deal with and provided many good suggestions. She has a great sense of style and was comfortable collaborating with our interior designer. We highly recommend her.
Peter
Peter
18:32 27 Jun 22
We purchased a rocker swivel recliner. My wife and I were indecisive because of the many options available for such a chair. Sharon K. guidedus through these with patience and expertise. Because of Sharon's helpwe had a very good shopping experience. We highly recommend shopping at this store.
Al Leontarakis
Al Leontarakis
15:00 25 Jun 22
We love our new recliners! Maryam Azarani and the whole team at the Chesterfield Shop in Scarborough was amazing and highly professional. All in all an excellent shopping experience!
JJ Onalee
JJ Onalee
01:07 25 Jun 22
I received a call from head office, who listened to my concerns, addressed them accordingly and we received our new sofa shortly thereafter. We love it. Great quality, looks better than the showroom and fits our space perfectly. Thank-you Chesterfield Shop!
Davy Colquhoun
Davy Colquhoun
20:52 24 Jun 22
Pleasant , helpful , and knowledgeable staff.High quality furniture.WowOlga is Great!!!Purchase chairs and was told initially there would be a short wait.Olga pulled some strings and on her day off got my chairs early and then called me to let me know they were ready for me to pick up.Thanks OlgaDefinitely will be back for future furniture needs.
Jl S
Jl S
18:15 20 Jun 22
I recently went shopping at The Chesterfield Shop and was met by Olga who showed me about with infinite patience and knowledge about costs and delivery time of the products. I changed my mind about what I wanted, yet Olga never hurried me and actually encouraged me to take my time to pick out what was right for me. Lovely experience.
Sue
Sue
23:40 18 Jun 22
This place is absolutely amazing ! A family member recommended them and I was not disappointed. My sales associate Ryan Foster was fantastic ! He definitely went above and beyond to help me find the perfect furniture to fit my space. Ryan, thank you for all your help and patience ! I really appreciate it !
Robert Travis
Robert Travis
18:58 18 Jun 22
Great value, delivery and set up was outstanding. Randy Dorsey was very helpful, considerate and respected my budget which was the reason I bought from the Chesterfield Shop.
Allan Bacon
Allan Bacon
18:16 17 Jun 22
We found Allison to be of great help in showing us options and explaining all the possible customizations available. Great service and the price was right!
Kim Daisley
Kim Daisley
12:23 14 Jun 22
Sharon spent a lot of time with us to make sure we purchased the best option for our space. The choices are endless. Great quality. We checked other furniture stores in the area and settled on the Chesterfield Shop. We are a return customer.
Giorgio Cerruto
Giorgio Cerruto
22:00 13 Jun 22
Marsha Nicols
Marsha Nicols
19:05 13 Jun 22
Had another excellent shopping experience at The Chesterfield Shop (Yonge location) with the expert assistance of Vanessa. We’ve been customers for almost 50 years and have never been disappointed. This is a company that offers quality product and service and, most importantly, truly values its customers.
Tanya Tack
Tanya Tack
20:37 11 Jun 22
Daniela was knowledgeable, informative, and helpful. Absolutely no pressure! Delivery was a breeze. The team was incredibly professional, quick, courteous, and accommodating. My sofa even showed up before the expected date. I bought from The Chesterfield shop 20+ years ago, and I am a returning customer. Would absolutely recommend!
Cathy “Cat”
Cathy “Cat”
16:41 10 Jun 22
My husband and I ordered a sofa and loveseat from Maryam. She's so knowledgeable and nice! Made the process easy.
Royal Jafarov
Royal Jafarov
23:29 09 Jun 22
Great experience in the shop, especially when Olga patiently helped us choose the correct sofa after going thru all items for 2 hours )).We really liked the sectional at Chesterfield and hope to see our order to arrive on time and as described. The area of improvement the chesterfield could be digitalization of buying experience and managing order statuses
Terry Wright
Terry Wright
02:37 08 Jun 22
I had a really great experience with Vanessa, she was very patient with me while I worked through all my questions and interests, she was knowledgable and made the process easy. I'm so excited for my new recliner sofa, I know it's going to be great!
Rob Gould
Rob Gould
18:19 07 Jun 22
Victor was friendly, knowledgeable and patient. We are still awaiting delivery, but so far the experience was a very positive one.
Ahmed Khalil
Ahmed Khalil
14:37 04 Jun 22
Our family got our living room set and family sectional from here during the pandemic. Great staff, quality selection. Highly recommend!
Stuart Glaser
Stuart Glaser
14:28 03 Jun 22
Excellent experience shopping for sofa bed. Vanessa was patient and very knowledgeable. Helped us come to a decision which we were happy with. The delivery was on time and efficient. Everyone was very pleasant.
Sue Wilson
Sue Wilson
22:53 02 Jun 22
I had been looking for a chesterfield for a very difficult room for over ten years with no success until I walked into the Chesterfield Shop! I met a lovely sales associate named Olga! With her bright smile, friendly demeanour and sparkling personality she listened to all my specifications and made the whole process a pleasure! She answered all my questions with knowledge and competence! Olga’s expertise in interior design was also an asset, she showed me colours and patterns I never would have considered. Thank you to Olga and the Chesterfield Shop for making what had been stressful for years, an absolute pleasure! We couldn’t be happier with the custom chesterfield, chair and cushions we purchased. When you go to the Chesterfield Shop I highly recommend you ask for Olga, she is great and we can’t say enough good things about her!❤️
Vince Cerruto
Vince Cerruto
14:52 01 Jun 22
Natasha Davis was our salesperson and she was very helpful and knowledgeable on the different products we were looking atVery professional and a pleasure to work with
Eva Chan
Eva Chan
04:22 01 Jun 22
Thank you to Aya for taking such great care of my mom and I both times we visited The Chesterfield Shop. We shopped around a little bit and we quickly realized the customer service we received from her was incomparable.We walked all over the big showroom testing out various sectionals. She took the time to help us figure out our preferences and narrow it down to a couple of choices. We never felt pressured or rushed into making a purchase.Highly recommended!
melina mariani
melina mariani
12:05 31 May 22
When we first walked into the store we were overwhelmed. Thankfully Dennis was able to help us right away! He asked us all the right questions in order to understand our budget, what we were looking for and the best sofa for our first home. He was knowledgeable and made us feel very comfortable. Any questions I had he was able to answer honestly and really provided us with the best service. When going to chesterfield shop I would recommend asking for Dennis! I cannot wait to see my new sofa when it comes in.
Cathie Cappuccitti
Cathie Cappuccitti
18:31 25 May 22
We appreciate the assistance received from Sharon Koufes. She is very friendly & knowledgeable about the products sold in the store. Sharon asked us what we were looking for & pointed out what we may be interested in. We felt no pressure to make a decision or purchase the item we were looking at. Thank you Sharon Koufes for making the purchase of our new sofa so easy!
Myra Percy
Myra Percy
17:26 25 May 22
Maryam was great! Everything about my experience was wonderful.Wish I could give 10 stars.Maryam answered all my questions and was very patient with my deliberations about choosing the sofa.
Banafsheh Shamloo
Banafsheh Shamloo
15:06 25 May 22
My husband and I visited Chesterfield and yonge and Eglinton and Amal helped us find our beautiful sectional couch right away. She is very knowledgeable and helped us customize our order easily. She is so prompt and response to our follow ups right away. All in all we had a great experience with Amal and Chesterfield. This is the second time we bought our Couch from this store and we fell in love with both right away. So comfortable, beautiful, and great furnitures. Definitely recommend chesterfield and working with Amal.
Peter Sinclair
Peter Sinclair
22:04 22 May 22
Purchased a sofa and recliner from The Chesterfield Shop in Scarborough.My wife and I were assisted by Olga Coish. We met with Olga 3 times before making a decision. She was very knowledgeable, professional, patient, and we didn't feel pressured.Olga was a pleasure to work with.
Bettyann Baynham
Bettyann Baynham
19:31 22 May 22
Needed a sofa went shopping at 5 different places, last place we went was the chesterfield shop and what an experience. Sharon was our sales person and what a fantastic person,she is very knowledgeable in all the fine points in a sofa from the frames to the cushions it was a great experience,and yes we did find the perfect sofa I highly recommend the chesterfield shop and ask for Sharon.
Ingrid Chan
Ingrid Chan
00:29 22 May 22
Had a great experience at The Chesterfield Shop! Vanessa helped us go through all the different couch styles that would fit our needs. It was a super quick, super helpful session, and we got a great deal on a couch. Thank you so much!
G Steele
G Steele
22:12 21 May 22
I had been shopping for something cheaper, with laughable experiences dealing with sales staff in other area stores, when I decided to check out The Chesterfield Shop.Olga was eager to help with a straight-forward, no-nonsense approach that made me feel at ease with my purchase. The couches in this store are Canadian-made, and the quality of the product made me immediately decide to shift my approach from extremely budget minded to quality minded. In the long run, I expect this purchase to well outlive a cheaper item I may have bought at another store, so I guess it really wasn't all that expensive after all.Thank you, Olga, you were a pleasure to deal with, and if I decide to make another purchase, I'll be back to see you (and I promise I won't drive my car through the front window of the store, lol).Gord.
Clorine Weir
Clorine Weir
20:25 21 May 22
Maryam she is the best Customer Service/Sales Rep I have ever had the pleasure of meeting.My gift is off the chain I would recomnend you and Chesterfield to everyone at keast I already told 3 persons.I cannot wait to enjoy my purchases.XXXXX
Dmytro Denysenko
Dmytro Denysenko
17:50 21 May 22
Amal was very helpful in finding us a couch which meet our particular needs. Highly recommend!
Sandy Kates
Sandy Kates
18:01 20 May 22
I loved my shopping spree at Chesterfield Shop with Allison.:)
Barry Grosman
Barry Grosman
21:45 19 May 22
We wanted to replace our old uncomfortable living room furniture. After a lot of research and driving around visiting other stores, we went to The Chesterfield Shop on Kennedy Road. Olga Coish helped us find and configure the most comfortable furniture we had experienced, from the Asher collection by Palliser. Olga was very accommodating as we dithered about leather choices. Looking forward to getting our new furniture ASAP (lead times for custom furniture are quite long). Thank you Olga and The Chesterfield Shop.
Violet
Violet
23:57 18 May 22
I bought my daughter’s first couch from this store back in 2017. I am very happy with the quality of their product that there’s no other place I will buy sofa furniture from. Due to my previous experience though, I decided not to go the custom-made route and decidedly chose from what’s in-stock already. Lucky enough, they had a sofabed that met the size, design and colour-scheme of my daughter’s place. It was delivered within 1 week, very happy about this! Worth every penny! I will never buy anywhere else again. Great customer service! Highly recommended!
Michael Chiovitti
Michael Chiovitti
18:04 18 May 22
It's been over a year since I purchased my theatre seats from Walter at the Chesterfield Shop and I've been wanting to leave a review about my experience and never got around to it but I just had to make the time because I can't say enough about how incredible this man was in helping me with my purchase. From my initial phone call when he cleared his schedule and allowed me to go in to see him within 5 minutes of me calling. He was a pleasure to deal with and extremely knowledgeable on all the different theatre seat options and configurations. I could sense his sincerity and genuine nature within minutes of meeting him and made a deal on the spot. The owner of the store, Pam reached out to me within days of my order and gave me her personal number and was like a personal concierge to me throughout the waiting process giving me regular status updates. I was so amazed at the level of service both Pam and Walter provided me with and the quality and function of the seats I purchased that I am looking to make another purchase of the same item for a family member right now. As for the seats themselves they are AMAZING!!! The are fully automatic and adjustable in multiple ways, they light up, have built in cup holders, tray tables and they're so easy to get in and out of - there's no sinking in and feeling like you've fallen and can't get up like some subpar couches and recliners out there. I would highly highly recommend The Chesterfield Shop and the Palliser line of Theatre Chairs!
Yasmin Samuel
Yasmin Samuel
20:54 16 May 22
Amal was very helpful in finding us a couch that would meet our particular needs. Found the style and size we needed. Also had good fabric options.
Yana Vorontsov
Yana Vorontsov
13:49 16 May 22
I had an amazing experience with Amal at the Yonge location. I bought a lovely 3-seater leather couch and I knew it was a big decision - she didn’t pressure me and was knowledgeable about the product to help me make an informed decision. She’s super professional and has a great eye for design. Highly recommend!
21rubyshoes
21rubyshoes
17:54 14 May 22
My experience at The Chesterfield Shop on Kennedy Road in Scarborough exceeded my expectations. I was looking for sectional furniture for my basement that was being renovated. Olga helped me understand what could be possible in our limited space. I left the store with some "homework" to do which meant identifying the focus area for the space and to do final measurements when the renovation was complete. When we went back to the store many weeks later, Olga remembered us and was very patient as we discussed the many options for arms, seats, backs and leather colours to create a final design. We placed our order and I am very excited for our new sectional furniture to arrive when it is ready. Thank you Olga for your help to make this a very positive purchase experience!!
Madelaine Jack
Madelaine Jack
01:34 13 May 22
My partner and I just recently purchased a sectional from The Chesterfield Shop. Olga was wonderful, helping us find the right sofa for our specific needs. There’s so many options for customization and she explained everything and made recommendations based on our unique space and preferences. Olga was a pleasure to work with and her knowledge about sofas, as well as the great quality from this store, made us feel confident in our purchase.
Kathryn Tanaka
Kathryn Tanaka
11:40 08 May 22
Natasha Davis was pleasant, attentive, knowledgable, and helpful.
Stefania Giansante
Stefania Giansante
10:57 08 May 22
I bought a beautiful couch and an ottoman at the location in Scarborough, and have been assisted by the Interior Decorator Olga. She was of great help and guidance throughout the process of choosing the esthetic details and fulfill my specific needs.
Andrew Outinen
Andrew Outinen
22:03 04 May 22
Shopping at The Chesterfield Shop is not your usual furniture store experience. Randy consulted with us to find the best solution for our living room. We went in with an idea in mind and Randy helped us find a better sofa configuration that saved us money.
Marmaseuth
Marmaseuth
21:58 04 May 22
We have been looking for a sofa for over a year and had found nothing. We typically walk through a furniture place, look around, see nothing nice and walk out. At Chesterfield, we were greeted by Randy who was very friendly and offered to show us various things. He wasn't pushy or annoying like all the others. We ended up purchasing a great sofa I never would have picked because he took the time to show us all the different fabrics and configurations available. Randy is not a salesman, he's a Chesterfield consultant. We would give more stars if we could.
114canada
114canada
11:34 04 May 22
Great experience with Randy. I love that the products there are mostly Canadian made.
Philip Levine
Philip Levine
12:11 02 May 22
My wife and I went to The Chesterfield Shop on Yonge St on Saturday and ended up purchasing a hide-a-bed sofa and two swivel chairs. We were superbly assisted in the store by Vanessa Guerrero who was extremely helpful, most courteous , endlessly patient and totally professional. We will not hesitate to seek out Vanessa when we return to the Shop in the future.Phil Levine, Toronto
Michael Smith
Michael Smith
08:59 02 May 22
Patient and professional service. Wide selection - Alison was very helpful
Jolana Drdla
Jolana Drdla
16:36 01 May 22
Maryam was absolutely wonderful to deal with at Kennedy and Lawrence location.Very very helpful not pushy to buy anything at all!I came to buy leather conditioner and walked out with arm chair!
Barbara Daniels
Barbara Daniels
11:23 01 May 22
Bob Fraser
Bob Fraser
16:46 29 Apr 22
After visiting a few stores, we went to the Chesterfield Shop on Kennedy Road. Maryam Azarani quickly helped us find the right couch and answered all of our questions. The couch we purchased is Canadian made. I highly recommend the Chesterfield Shop. I am a repeat customer.
Elham Mahootchi
Elham Mahootchi
23:32 28 Apr 22
Got a sofa bed from this stores. Olga the sales person was very helpful and helped us choose the right sofa for our place.The delivery was also very straight forward. The delivery guy Augustine and his colleague were also professional. They called us before coming to confirm the time and showed up at our door right on time.Overall very satisfied with my purchase and their services.
Dennis Rampersad
Dennis Rampersad
22:23 28 Apr 22
Good shopping experience at Chesterfield Shop in Scarborough. Design expertise shown by Maryam enabled us to envision how sectional would fit in desired space. Very pleased with service provided.
Caroline Rosenblatt
Caroline Rosenblatt
02:22 28 Apr 22
Wonderful experience, knowledgeable, patient salesman. I highly recommend the Chesterfield Shop
Marco DiMambro
Marco DiMambro
22:57 25 Apr 22
My wife and I went with an idea of what we wanted. Randy greeted us and showed us a few options based on our initial conversation. After looking at a few models and having further conversations with Randy (not all about couches) Randy showed us a style that he thought would suit us based on our conversations and comments when looking at the other models. Randy was not pushy but and highly familiar with the products which led to our final purchase. I would highly recommend The Chesterfield Shop, and if you can look for Randy!
ilyas khamis
ilyas khamis
17:58 25 Apr 22
My fiancée and I stopped into this store to look at sofa beds and were immediately taken care of by the staff. Gary and Daniela helped us find the perfect option, that just so happened to be in stock, and supported us in getting the promotions that were available on the Chesterfield website. We had the sofa bed delivered literally 2 days later by a professional crew who set it up in minutes. The fact that the sofa is incredibly comfortable is the substance to an amazing customer service experience.
Ashley York
Ashley York
12:49 25 Apr 22
I purchased a sofabed from The Chesterfield Shop located on Yonge Street and the service was excellent! Vanessa was friendly, knowledgeable, and great at her job. I highly recommend.
Thao Hoang
Thao Hoang
02:12 25 Apr 22
The after sales service is great. One of my control for the recliner sofa is broken. We bought this more than 10 years ago. We search everywhere for the replacement, we finally called them, they looked into their record and found our purchase and then the replacement. Thanks
Bill Pulsifer
Bill Pulsifer
23:31 23 Apr 22
Bev Kyro
Bev Kyro
20:10 23 Apr 22
Newmarket Ont. with sales rep Karen TwinneyWe really appreciated Karen’s guidance in helping us find the right couch and fabric for our family room. Karen was extremely patient, accommodating and knowledgeable as we made choices. She gave us lots of time and space to make decisions on such a large purchase.
Suzanne Levesque
Suzanne Levesque
17:27 23 Apr 22
We purchased a sectional from the Chesterfield shop recently. We received great service and attention from the sales person (Aya). She was attentive, knowledgeable and was able to answer all of our questions. Given the tight space we had to deal with, she even sent the delivery guys to measure to make sure it would fit. Good thing she did because we did not have quite the space we needed for our new couch. She said she would look at at other options for us. We went back a few days later and she had a couple of options for us to choose from, so we made the switch easily with no hassle. The reason I give it 4 stars is only due to the limited choice when it comes to couches for small spaces. Thanks again Aya for all your help!
Brian Shim
Brian Shim
16:15 22 Apr 22
I ordered a sectional back in December and had a great experience. Amal was very professional and helpful along the way. I took the measurements of my room to create a rough drawing, and she was able to clean it up and model it out into a diagram. She came back with a few suggested layouts as well as other furniture and colour ideas to complete the room. Amal actually talked me out of buying a larger version of the same sectional to ensure a better fit within the space. I highly recommended this place.
Susan Nicoll
Susan Nicoll
00:35 20 Apr 22
We knew from experience that the sofas from the Chesterfield Shop were of excellent quality. Both Allison & Vanessa were very helpful in guiding us through today's purchase. They clearly explained all the options and then backed off, letting us make our decision without pressure. We're confident that with their patient help, we made the right choice
Fredelle Richardson
Fredelle Richardson
22:55 19 Apr 22
Maryam was knowledgeable and patient and a pleasure to work with. We ordered both a family room and living room couch and required a lot of assistance which Maryam charmingly provided. Just can’t wait for them to arrive.
Mohamed
Mohamed
19:56 18 Apr 22
Olga was amazing. She was very responsive and helpful.
Nicholas Panagakos
Nicholas Panagakos
01:41 17 Apr 22
My Fiancé and I were looking everywhere for a sofabed to fit our needs and Olga was able to help us with what we needed. It was the perfect storm for us and we could not be happier.
kitdg
kitdg
16:26 16 Apr 22
We got a sofa bed here and what we received was exactly as we ordered. Maryam was the one that assisted us, toured us with all the sofa options we have to match the limited space we have at home. They gave us so much fabric options too which was super! But we ended up with what was on display. And it’s perfect. Quality is great and even the mattress it comes with is great.
Sandra Nasu
Sandra Nasu
16:35 12 Apr 22
My husband sat on every recliner in the shop. Excellent selection. Olga was patient and so informative.🥇
chris schroeder
chris schroeder
12:19 12 Apr 22
Farah -
Farah -
04:22 11 Apr 22
Although we didn't end up making a purchase this time, I am leaving this review because Maryam was extremely helpful. She showed us around the showroom and communicated with us after, patiently answering all of our questions and providing us with options. Would definitely be back!
Outana Eghtesad
Outana Eghtesad
18:02 06 Apr 22
After looking many places for our desired sofa for our new place, we finally choose Chesterfield shop because of their high quality options. Olga was extremely helpful and knowledgeable. She showed us all our options and was very clear when explaining the different features of each model and answer all of our questions even after by email. In the time that We ended up deciding on a couch I send an email to her and although it’s her day off she responded me immediately and went to the store for us and did the ordering process for us. I really appreciate for your great help Olga!
Alexandra Rozier-Flynn
Alexandra Rozier-Flynn
17:25 05 Apr 22
Jorge and his partner just delivered my Palisser Chesterfield sleeper . They did a great job. Thank you so much! And thank you Natasha (sales rep) and delivery coordinator at Kennedy store. The no pressure sale made me come back in the new year after seing it in the fall.Merci beaucoup!
Doug Smith
Doug Smith
16:25 04 Apr 22
We just bought a beautiful couch and two recliners from The Chesterfield Shop. We dealt with the wonderfully helpful Randy Dorsey. Randy was incredibly knowledgeable and he helped guide us to some choices which we had not thought of. We will definitely be returning customers thanks to Randy’s professionalism. - Doug Smith
L.J Merced
L.J Merced
03:11 04 Apr 22
Allison at 2045 Yonge St Chesterfield Shop was amazing. I went into the store looking for a new sofa for my new apartment with no direction and Allison helped me in every way possible. She took into the account the little details of my living space and put together some amazing options for me. Details like the specific fabric, color, and measurements to help me find the perfect sofa. The sofa arrived not too long ago and I am more than satisfied. It fits my living space perfectly and fits the overall aesthetic I was going for. If you ever need help, she’s the one you should go to! 10/10 service and would buy here again!
april weir
april weir
20:13 03 Apr 22
I highly and strongly recommend asking for Randy as my fiancée and I had the most amazing customer service. He was was NOT pushy at all, extremely friendly/warm, had lots of stories/jokes, and what really counted the most he knew exactly what we were looking for in a couch. (style, multifunctional, color, and texture).I am extremely happy with the couch that we bought with amazing quality that will last us a very long time that is made in Canada. Again, Thank you so much Randy! I strongly recommend The Chesterfields Shop when looking for couches or chairs before going elsewhere.
Himmat Kaur
Himmat Kaur
19:33 03 Apr 22
Gary was so very helpful! Tons of options here for custom couches
DS CG
DS CG
22:51 02 Apr 22
This is a review of two locations: 2045 Yonge and 4900 Dufferin. We first visited the Yonge St location in February 2022 to order a sleeper sofa and a "chair 1/2". Unfortunately, over the course of the next few weeks, problems surfaced: first with the sofa - the arms were not removable - which was a requirement in order to fit up tight staircase corners - even though we had been assured was the case. Next, a problem with the "chair 1/2" - the selected fabric was no longer available. Even after returning to the Yonge Street location to find alternate furniture, we selected a replacement only to be told that the fabric wasn't available or the arms weren't removable after "checking the system/inventory/etc."Due to our experience with the Yonge St salesperson, we decided to visit the Dufferin location and found it to be a vast improvement. Jordan introduced himself when we arrived and made himself available again after we had viewed some of the sofas. As we knew exactly what our constraints were, and the style we were looking for, Jordan was able to direct us accordingly and the entire purchase took less than an hour to process. He quickly provided us with the necessary measurements, answered our questions, offered his opinion when we sought it out, and honoured the original discount on our purchase and deposit from the previous month.While the experience at the Yonge Street location was less than optimal (and we were ready to shop elsewhere), we are glad we gave the Dufferin location a try as it was a vast improvement in terms of the floor selection and the very knowledgeable staff as represented by Jordan.Will update this review once we receive the order; timeframe for delivery is 12-14 weeks which is on the shorter end of estimates we received from other shops like West Elm, Pottery Barn, Restoration Hardware.
Daryl Marks
Daryl Marks
07:25 30 Mar 22
I went to The Chesterfield Shop on Kennedy Road looking for a new rocker/recliner, and was served by Ted. He understood my needs and budget and patiently took me through the store and showed me multiple chairs to choose from. He was knowledgeable, friendly and an absolute pleasure to deal with, and I ended up purchasing an absolutely beautiful chair. Thanks, Ted. You're a Rockstar!Cheers!
Dawn Pennefather
Dawn Pennefather
14:07 28 Mar 22
Good customer service is hard to come by these days. The moment we walked into the Newmarket store, we were greeted by Darya. She is wonderful. We did purchase funiture which we love. Even the delivery drivers were great. If you're in the market for sofas, I highly recommend the Chesterfield Shop in Newmarket and ask for Darya. You won't be disappointed.
Neil Rosenberg
Neil Rosenberg
12:18 27 Mar 22
We met with Ismat Sumi at the Mississauga location and she spent the time to review our options with us. As we were reviewing and getting concerned about the space the leather sectional would take, she offered options and recalculated the cost based on the multiple options. She was extremely helpful and helped us to chose the right sectional. We made the purchase on the spot and now are looking forward to the delivery
IRENE PATERSON
IRENE PATERSON
18:01 26 Mar 22
Our sales representative Ismat at Mississauga store was most informative about your products and most patients with us. Fit us right in to what we were looking for. Very satisfy with our purchase and the helpful friendly service we have received.
Victor Bederman
Victor Bederman
20:35 24 Mar 22
Purchased a leather sofa from Gary Morin today. Great service, great help from Gary, and great selection
C N
C N
16:21 22 Mar 22
Outstanding buying experience from start to finish! We were looking for a replacement leather sofa and loveseat for our family room. We found an excellent selection of Canadian made products and we lucked out with stock on a new model and colour. Loved the personal service and attention from Marty - he gave us great advice with no pressure. Delivery and set up was hands down the best furniture delivery experience we have ever had with any purchase in the past 25 years - very careful, explained the set up, and great customer service to match the buying experience. Thank you Marty and team at Chesterfield Shop Dufferin St 😁
Alicia Jackson
Alicia Jackson
11:36 22 Mar 22
andykap k
andykap k
23:33 21 Mar 22
I have a comment about one of your sales associates/interior designer. Her name is olga and she work at the Scarborough location. Her service was excellent. She had an answer for my many questions, being a first time couch purchaser. I went to a bunch of stores and she made the choice easy. I will be a returning customer.
Gary Redwood
Gary Redwood
14:00 20 Mar 22
From the friendly greeting when we entered to the no pressure browsing we appreciated everything about shopping at The Chesterfield Shop. Our design consultant Sharon spent a good deal of time explaining the details of each sofa and the coverings available. We especially appreciated Rob's description and differences in the leathers available. Sharon gave us time and space to make our final decision and the purchase and financing was effortless. Thank you Sharon and Rob
Aaizah Syed
Aaizah Syed
15:40 19 Mar 22
We live in condo and so were looking for a city size sofa with the right comfort and price. Chesterfield came at the perfect sweet spot but the only reason we felt comfortable is due to Amal who works at Yonge and Eglinton. She made us feel at home, showed all the options, answered our queries and even stayed back late twice (after store hours) as my mother had to see the sofa. We have just placed the order and now waiting but its about the exceptional service we got from Amal at Chesterfield Yonge and Eglinton shop.
Nancy Thomson
Nancy Thomson
17:36 18 Mar 22
Recently I visited the Chesterfield Shop at 2045 Yonge Street.I had a great experience with Allison. She was very patient and was able to answer all my questions: she demonstrated extensive knowledge of the furniture and provided excellent customer service. Allison had an understanding that the purchase of a product is a process and that the client dictates the final decision.Allison’s friendly manner, excellent listening skills and her sincere professionalism is what stood out for me. I purchased a sofa, paid my deposit but unfortunately the sofa would not fit through our stairway.There was no sales pressure to purchase another sofa. She simply returned my deposit. Allison is amazing. Highly recommend!
Larry Baldachin
Larry Baldachin
13:28 15 Mar 22
After many years of living with an old hand-me-down sofa our family finally decided to throw the old one out (okay, we donated it to a charity) and get a new one. We looked in a number of the high-end stores along King Street East in Toronto but found one that we loved at an excellent price at the Chesterfield Shop on King Street. The staff there were a pleasure to deal with and very accommodating and definitely knew their products well.We were particularly impressed by our Sales Representative Stephan Grill who not only took us through the various models that were available, patiently, but explained the pros and cons of each ... and when it came time to buy, he gave us a great price and we felt valued!While the delivery took longer than we'd like due to a variety of COVID-related supply chain issues, when the time came to deliver the sofa the team at the Chesterfield Shop were amazing - both the scheduling team under my new best friend Maria Passynkova and the men who delivered the sofa to the house and installed for us on time and without any fuss or hassle whatsoever. They even left a little bag of candies for us as a gift from the store to thank us for our business and apologize for the delay.All in all, a great experience in every way possible - highly recommend this business for anybody looking for a great product and great customer service.Thank You! Larry (and Family)
Paul D
Paul D
21:34 09 Mar 22
Perfect service 👌
Wendy Murchie
Wendy Murchie
16:06 08 Mar 22
Sandra was great. She listened to my needs & led me to the best choice. Great service.
Boobie Needham
Boobie Needham
18:17 06 Mar 22
Brian Huber
Brian Huber
02:48 06 Mar 22
Nothing wrong with this place. A bit outdated styles for the younger folk. Decent quality for a good price. Recommended for 40 or older
Samantha Schneider
Samantha Schneider
21:50 02 Mar 22
We had a great experience with our couch hunt. Walter was incredibly knowledgeable, helpful, and upfront with all the details we needed. He made the process so easy and stress free. The Chesterfield shop also has so many customization options available that we did not need to go anywhere else. While our couch won't be coming in for a few months due to covid supply shortages, we highly recommend visiting The Chesterfield Shop and seeing Walter.
manda
manda
19:31 02 Mar 22
The selection and prices are fantastic. Randy helped us choose a sofa. He really knew his stuff and was incredibly helpful. He listened to what we were looking for and recommended great options. He worked with us to help find something that would work for us. Everything is customizable as well. There are tons of fabric choices. The arm widths can be adjusted and the feet colours as well. Great Experience.
Kim Baumgart
Kim Baumgart
02:46 26 Feb 22
Yvonne Booth
Yvonne Booth
05:26 25 Feb 22
The only place we found sofabeds that were actually in stock.
J Zweig
J Zweig
01:57 25 Feb 22
Our brand new sectional just arrived last week. We are extremely pleased! It is really comfortable, looks great, is exactly what we ordered, and is of very good quality. It took a loooooong time to come but 1) we were told this in advance, and 2) it's Covid times - we get it. Neither the customer nor the company wants these delays but what are you going to do during these times?You may be paying higher prices here than say The Brick or the like but in the long run it'll be worth it. Again, quality-made but also, the salespeople know their stuff. These are actual chesterfield SALESPEOPLE - not just someone the Brick hired because they needed a job (I don't mean to slam or single out the Brick here, I just mean any similar store and at the Chesterfield Shop both the product and the level of service are simply of higher quality). Most of the salespeople have been there for years and their knowledge shines through.I want to make special mention of Jim, the VP of Sales. We had a couple of issues to deal with along the way and the level of customer service we received from Jim was simply outstanding. He was courteous, generous, attentive and made us as customers feel extremely valued. A++
Natalie Tzurkov
Natalie Tzurkov
21:20 22 Feb 22
I had the pleasure of working with Amal. Not only was she attentive to our needs, she was also very creative in her suggestions ensuring we were making the best possible decision for our new couch. She went above and beyond the call of duty and we are very appreciative for her support!
Norm Ullock
Norm Ullock
20:44 20 Feb 22
Maryam, took care of us. she was very helpful and has a very good knowledge of her product lines. She is always pleasant and thorough in our dealings with her. She gave us accurate pricing and what option we had for the product we wanted. I would be happy to deal with her in the future
Ric Bourgeois
Ric Bourgeois
20:29 19 Feb 22
Bought at Newmarket - Victor the salesperson was excellent- 3visits, very considerate to our wishes- not pushy, there to answer our questions, open and honest, gave us all the time we wanted- quality of merchandise excellent- prior purchase 10 years ago was of good quality- delivery agents extremely good and very efficient- highly recommended
Gary Benjamin
Gary Benjamin
12:33 17 Feb 22
Huge selection at a range of prices. Our sales person was great, showing us options when we needed information, while leaving us alone to test out the comfort before committing to a purchase.
Marisa
Marisa
21:12 16 Feb 22
I had a fantastic experience! Go there :-)I ABSOLUTELY LOVE MY NEW COUCH!!!
Maged Ghobrial
Maged Ghobrial
18:37 16 Feb 22
It's been a great experience shopping at Chesterfiled (Newmarket, ON). One of our friends, who bought from them 3 years ago, recommended it to us. Good quality, fine style and amazing customer service.Karen showed us around, explained the differences, searched for the exact colors and quality grade we want. She has an exceptional knowledge and patience. She made all the process so easy. We will also recommend it to our friends.
Ian Crysler
Ian Crysler
23:00 15 Feb 22
Our experience at the Chesterfield shop was fantastic. Shermin Khalili showed us several couches that met our requirements. She was extremely knowledgeable about all the products and helped to guide to exactly what we wanted. The pricing and delivery options were well explained. She made herself available to us while we decided over a few days, and once decided, she finished our order quickly. We are glad that Shermin took care of us, she provided top notch service at The Chesterfield Shop.
muneer24
muneer24
22:00 12 Feb 22
Edward J Okopny
Edward J Okopny
14:10 12 Feb 22
As it should be, great selection of couches. Sales rep, Jordan, was very helpful and very friendly, without being pushy. Did not pressure, kept his distance and simply answered questions asked. Gave the impression that he was proud of the company he worked with, which says a lot about the product.
Nazir Alani - DLC
Nazir Alani - DLC
15:37 11 Feb 22
We are repeat customers !We just purchased another piece and Maryam, our sales rep was fantastic.Chesterfield shop has great leather sofas.Their service has always been great and we got our delivery today - and once again very pleasant service.Maryam, thank you once again !
Gary Tile
Gary Tile
00:31 08 Feb 22
We are thrilled with our latest purchase from The Chesterfield Shop. The entire process once again exceeded all expectations. The sales staff was helpful, creative and gave us great ideas. The delivery was scheduled immediately and the customer service was very responsive. We received our items on time and exactly as promised and the team was very helpful setting up our room. Highly recommended.
jacalyn
jacalyn
12:46 06 Feb 22
Went into The Chesterfield shop yesterday with my husband to purchase a new sofa. We were greeted by Sharon who was very friendly. As we browsed different sofas, Sharon explained the pros and cons for each in terms of what we were looking for. She gave us detailed information on materials used in each piece as well as where they were manufactured. It is cool that almost everything is fully customizable in regards to material and layout. We ended up purchasing one and it is expected to be delivered end of March/April. We are very happy with our service and would recommend to our family and friends. Can’t wait for our new couch!
kbtrenwith
kbtrenwith
03:27 06 Feb 22
Ask for Aya! Very knowledgeable and helpful. She provided us with some practical advice which helped us finalize our decision. When you’re spending 3-5k on a sofa it helps to work with someone who is transparent and helps steer you in the right direction. Aya knew a lot about the manufacturers, the different styles. We felt like we were well taken care of. Prices were competitive and ultimately we felt good about supporting this company.
Connor Talbot
Connor Talbot
23:11 05 Feb 22
Very good 👍 Marty was a great salesman
Lyndsey Clabby
Lyndsey Clabby
17:54 05 Feb 22
Aya was extremely helpful in finding the exact sofa we needed in the delivery timeframe we required!
Christine Kube
Christine Kube
15:45 05 Feb 22
Love the shop and Allison is so amazing! She is friendly super helpful and will do the best to get you a deal if possible. I will always recommend her and the products. Best quality
Fireproofing Plus
Fireproofing Plus
15:13 02 Feb 22
We were looking for sofas and chairs for our new home and were pleasantly surprised by the selection and quality of furnishings available. Karen T. was extremely friendly, helpful and knowledgeable. We found what we were looking for without feeling pressured and look forward to our delivery in the spring. Thanks from Dave & Pat
Minke Hasbig
Minke Hasbig
18:47 31 Jan 22
Aya was very helpful and excellent in helping us find exactly what we needed! Our last Chesterfield set is in now basement and we ordered a fantastic new piece for our TV loft.
Chandra Lathangue
Chandra Lathangue
05:08 30 Jan 22
After spending 3+ hours working with Sharon over the last 2 weekends we are now waiting with anticipation for our new basement seating to be delivered. Working with Sharon was a great experience. She’s very knowledgeable and has a great sense of space and design. It’s a no pressure experience but her assistance is there when needed. I wouldn’t hesitate recommending Sharon or the Chesterfield Shop in Newmarket.
Rory McNaboe
Rory McNaboe
22:01 28 Jan 22
***PROBLEM SOLVED! We received a response from the Head Office within an hour of posting this review, and a call this morning. A loaner couch is on the way, and we will be kept updated on the status of our couch. The delay is due to a delayed shipment of parts needed by the manufacturer, which hopefully will indeed be resolved within 1-2 weeks. Lots of apologies for the lack of communication, and we are very happy with how the situation has be rectified. Happy days!We ordered our sofa Labour Day weekend, 2021. The number one consideration for us was the delivery timeline, as we needed a sofa bed for guests staying with us at the end of October. The timeline was 6-8 weeks, the salesperson assured us it would be no longer than eight weeks. It's been 20 weeks. We have chased updates (zero communication initiated by the store at any point) and have consistently been told 'early to mid October' - 'early to mid November' - 'early to mid December' - 'early to mid January' and now 'one to two weeks'. Fingers crossed. At this point we just need a new couch (old couch has been broken since August).
Alison
Alison
20:58 27 Jan 22
At The Chesterfield Shop Jordan and Pam were extremely patient and helpful. I would definitely recommend getting your sofa here! Thanks Jordan and Pam!
Vito Junior Lotti
Vito Junior Lotti
00:43 27 Jan 22
Sharon and staff truly professional....extremely happy with the purchase of the theater recliners....delivery set up guys are friendly and thoughtful...good job to all....mmm Rob also LOL...if i remember his name correctly...
SYLVIE PELLETIER
SYLVIE PELLETIER
22:57 25 Jan 22
We were recently at the Dundas store looking for a nice but affordable sofa bed. Sandra Broglio showed us the different options after asking us some questions about the exact type of sofa we wanted. Having bought our main sofa from the same store a few years back, this was the first stop in our search. Sandra was really helpful, showing us the different options in a friendly, non pushy way. She is very professional and courteous, which is the kind of interaction that I want when making an important purchase. I recommend Sandra and the Dundas store to anyone who is looking to buy a sofa of any kind.
Peter Kastelic
Peter Kastelic
17:30 25 Jan 22
Aya very patient with us as we took much time to decide. Fair pricing good quality products.
Monika Schouten
Monika Schouten
14:06 25 Jan 22
We have been buying sofas at the Dundas Mississauga location since 1973.great quality and service.Thank you Sandra.
Tony
Tony
05:06 25 Jan 22
The best place to shop for a Sofa!!!Good friends recommended The Chesterfield Shop, so after purchasing a new home we started shopping around for a new sofa and chair. We did have a look at a few other stores, honestly don't waste your time! We were greeted by Victor who has been a Sales Professional at the Chesterfield Shop for over 15 years and he was just awesome to deal with and was able to make some great suggestions for us. We ended up going with a reversible Chaise Sofa built here in Toronto available with lots of fabric choices. We chose a gorgeous neutral beige fabric pattern. We were also looking for a swivel chair and Victor suggested a swivel glide rocker made in Montreal which we also ordered and picked out a gorgeous flower print pattern . The prices were very good and the service was fantastic, we are so pleased we purchased our new Sofa & Chair from the Chesterfield Shop in Newmarket! Big shout out to Rob who is the store Manager!Tony & Karen B.Newmarket, ON
David and Diane Payne
David and Diane Payne
18:01 22 Jan 22
Our experience with the salesperson, Sharon K, was very positive and worthy of a 5-star rating. Sharon was welcoming and friendly, let us browse, listened to what our needs were, gave relevant information, showed us furniture that fit our needs with both lower and higher end $ options. She was extremely helpful. We made the purchase. Thank you Sharon.
Dan Troyer
Dan Troyer
18:36 21 Jan 22
The staff is very friendly and knowledgeable. Rob and Sharon looked after us well and we had a very positive experience. We have been buying sofas and chairs from this Newmarket store for many years. Highly recommended for quality and service. Their guarantee surpasses anywhere else. Love to shop Canadian! Dan and Shawn Troyer
David Heath
David Heath
18:32 14 Jan 22
Just bought a sectional and sofa from Sharon K. Took some time and multiple visits to the store but everyone was great. Even the sales reps that didn't make the initial sale were helpful as we changed the configuration and model. Delivery times are long but understand it's an industry-wide challenge right now. I'd highly recommend The Chesterfield Shop!
sharon benson
sharon benson
18:28 13 Jan 22
Tacklebuster
Tacklebuster
22:42 03 Jan 22
Excellent quality and fairly priced.18 years ago we bought a leather sofa from them and it's still in excellent condition. Hoping we can sell for close to the same price we purchased it.We purchased a new one because we want one that reclines and has adjustable lumbar support. If we weren't getting older, lol, we would keep the original one we bought. Looking forward to it's delivery.
Riyosh Ram
Riyosh Ram
19:45 02 Jan 22
Worked with Ted F on finalizing the couch. Great experience.
Kim Law
Kim Law
17:06 30 Dec 21
Knowledgeable staff who are not pushy to sell furniture. Aya was great salesperson.
Sanjay Dhir
Sanjay Dhir
17:52 29 Dec 21
Great selection.Aya A. helped us decide in optimal time and was upfront about the pros and cons of all couches. And most important, she didn't oversell anything.
Grace Jereos
Grace Jereos
16:05 28 Dec 21
David was very helpful, knowledgeable and personable. We will definitely buy from him again.
Dalia Martinez
Dalia Martinez
00:19 28 Dec 21
Excellent service. We arrived 10 minutes before closing and Ryan throughly explained the pros and cons of each sofa for my needs and helped me find the right sofa without rushing us. Top notch service.
Cecilie Beeswanger
Cecilie Beeswanger
10:23 24 Dec 21
We bought a new sofa from the Chesterfield Shop in New Market in August 2021. Most furniture takes a bit longer to get right now. We got the best news this week just days before Christmas our sofa would be here earlier than expected! The delivery team were the best I have ever had! The sofa is beautiful! Thank you Chesterfield Shop. Best Christmas present!
kim burton
kim burton
13:57 22 Dec 21
What a wonderful experience! We selected our chair and ottoman in August, with friendly and capable assistance from Jordan. Our purchase arrived as promised, on time, no issues, delivered and set up with consideration by Jorge and Jorge. We are delighted, would recommend them highly and will definitely shop with them again. Fair pricing, great selection.
Beth Forbes
Beth Forbes
18:07 21 Dec 21
We finally received our sofa and loveseat after 4 months.....it was worth the wait!Our Sales Rep., Randy, at the Mississauga store, was great!
Adrien Lacombe
Adrien Lacombe
18:38 14 Dec 21
We recently bought a great sofa bed from Chesterfield Shop.The sales representative Amal found what we wanted right away. Unfortunately, stock issues and back end logistic systems errors went in the ways of a totally smooth experience. But thanks to the personalized support from Amal and understanding of Jim, we ended up finding solutions and getting a great sofa bed on time for the in-laws to sleep for the holidays.
Kathy Nolan-Garner
Kathy Nolan-Garner
17:57 10 Dec 21
Ask for Sandra Broglio. This is a great place to purchase sofas and chairs. A friend who bought leather sofas here starting thirty years ago recommended The Chesterfield Shop when I asked where she bought her sofas. They always looked great over the years and were super comfortable. Last year we bought new sofas and chairs. I suggested to my sister that she talk to Sandra when she needed a new sofa and she was happy. We just bought two new sofas for another space. Sandra is helpful and they sell a product that is well constructed, comfortable and have a wide variety that appeals to cottage, house and condo owners.
Stephen Dong
Stephen Dong
22:50 08 Dec 21
Good selection of Canadian made sofas. Very friendly and informative staff.
Scott McDowall
Scott McDowall
01:31 08 Dec 21
I don't often write reviews, but, in this case, an exception is warranted. My wife and I had the fortunate experience of dealing with Avery. His no pressure approach, thorough product knowledge, cander, professionalism and willingness to avail himself to our changing requirements all contributed to an excellent experience. If you are shopping at the Dufferin location, be sure to ask for Avery!!
Ed Katkauskas
Ed Katkauskas
18:57 06 Dec 21
We placed a special order for a cloth upholstered chair, in early Sept., with an expected delivery date of 8 to 12 weeks. Over the course of the 3rd week of November, we tried to get an update on where the order was. We finally heard back from someone at H.O. via an email, that it was delayed until at least end of March next year, no guarantees for even then. It would only have been good service, to have received an update before that time, of where things stood.We then went directly to the Newmarket store, where we placed the original order. And it was there, that the Mgr, Robert, came up with a mutually acceptable solution. Thank you to Robert for the prompt and professional service. 40 Years ago we purchased our first couch through Chesterfield Shop - we will continue to use you in future.
Katie Hemsworth
Katie Hemsworth
20:22 04 Dec 21
Excellent customer service from Aya, who took the time to learn about our current living space and discussed visions for what we might like in a sofa. We will recommend to others!
Julius D'Silva
Julius D'Silva
16:23 29 Nov 21
Had a great experience at The Chesterfield Shop. Great atmosphere, wide selection and a was helped out by an amazing sales person MI Ismat.She was considerate, gave us many different options, and tried to give us the best price based on our needs. Would recommend coming back for another couch.
Tyrene Jackman
Tyrene Jackman
15:04 29 Nov 21
Fabulous experience. Randy met us at the door asked us what we were looking for and showed us the exact couch that we had envisioned in our heads before our search. He was so friendly and warm - it was such a comfortable buying experience. No pushy salesman - just someone that understood what we needed and knew the quality of the brand. I know that we bought quality piece of furniture as my Aunt bought a set approximately 7 years ago and it still looks brand new. I knew this was the place to go so happy that we did :)
Stephanie Applin
Stephanie Applin
02:01 29 Nov 21
Amal at the Yonge & Davisville location is very knowledgable and professional. She patiently went over the various options for the space and outlined the different aspects to consider.
Bill and Sue Heron
Bill and Sue Heron
16:43 27 Nov 21
Aya was so helpful,patient and knowledgeable. Great customer service and found good quality for a reasonable price.Highly recommend
Jim Kameka
Jim Kameka
20:24 26 Nov 21
My better half and I recently went out looking for new family room furniture, We went to several locations in Newmarket but none compared to The Chesterfield Shop. We were greeted by Sharon K who introduced herself and let us browse the store and had the keen eye to know when to approach us, She answered all our questions and was very knowledgeable, when asked about the supply chain delays she was honest and explained them clearly and explained our options. We're happy to say Sharon helped us find the perfect fit for our family room and was a pleasure to work with. Thank you The Chesterfield Shop and Especially Sharon.
Michael Anthony
Michael Anthony
17:11 25 Nov 21
Excellent products and service. Aya was very knowledgeable and personable and made this a pleasurable buying experience.
Shalemar Radevski
Shalemar Radevski
03:54 25 Nov 21
We received our sectional today and we are very happy with it.Thanks Randy ( at the Mississauga location) for your help in us choosing the right sectional that was the perfect fit for our space. Your knowledge and professionalism made our experience a good one.I would recommend your service to others.
Davida Petroff
Davida Petroff
14:18 23 Nov 21
I just ordered a large U-shaped sectional from this location. From the moment I walked into the store, Walter was extremely knowledgeable and patient. He helped me pick out the perfect couch for my family and I can't wait for it to be delivered in the spring. Thank you, Walter!
E Malchevska
E Malchevska
05:17 21 Nov 21
We already have 2 items from this store and I can not be happier. The quality is awesome! Your customer support and care is great. Sales people in the store treat their customers exceptionally. Many thanks to the guys who deliver sofas, they are so nice and helpful. They helped me to move old sofa to the basement and replace it with a new one, that was highly appreciated! Thank you, Chesterfield team for your wonderful job!!!
Annalisa Kober
Annalisa Kober
19:19 20 Nov 21
raphaela ramos
raphaela ramos
18:31 20 Nov 21
Reasonable price and high quality product, we had excellent customer services with Walter the salesperson. Highly recommended.
Myke Hamada
Myke Hamada
18:30 20 Nov 21
Sales associates are amazing and well informed. Clear explanation about sofas and materials. High quality products and deals
Aaron Del Rizzo
Aaron Del Rizzo
15:44 19 Nov 21
Had a great experience at the chesterfield shop in Mississauga. Randy spent a lot of time with us and was very knowledgeable about the products and made insightful suggestions that ensured a high quality purchase at the right price. Great guy. I would recommend him to anybody.
Angela Allen
Angela Allen
18:23 15 Nov 21
We could not be happier with our recent purchase from The Chesterfield Shop! We bought a L-shaped sectional and it's the most comfortable piece of furniture we've owned. Sharon not only helped us pick the perfect piece, but also used her design expertise to help us plan out what would fit best in our space and for functionality in our home. We had our couch delivered and they were professional, on time, and set it up exactly where we wanted it. 100% would recommend!
AJ So
AJ So
22:25 13 Nov 21
We bought our first couch at Chesterfield 6 years ago- it still looks brand new! Considering how impeccable our first couch looks (and it has a LOT of kilometres), we naturally came back to add to what we have and buy another couch for our basement. The service we get here is always amazing! The selection here is better than anywhere else we've been and the quality we've always noticed is way better than anywhere else.We were helped by Aya who was awesome! She not only showed us multiple options for what we could fit within the limited space we had, she helped us with colors and gave us time to decide, she was a pleasure to deal with! Thank you Aya & Chesterfield!!
Amanda Pullan
Amanda Pullan
02:15 11 Nov 21
Very pleased with my sofa-bed purchase from the Chesterfield shop. Worked with Allison at the Davisville location, who was wonderfully helpful, professional, and very patient with all my questions. She helped me find the right one for me. The sofa was delivered earlier than expected, which was an extra bonus.
Naomi McCallum
Naomi McCallum
21:20 10 Nov 21
Great furniture store with lots of selection. We were very happy to learn that all of the furniture sold here is made in Canada! Ismat was very personable, helpful and honest with us in finding what worked best for our needs and tastes. Highly recommend!
Tristan Laframboise
Tristan Laframboise
14:22 09 Nov 21
Great experience, Gary Morin (interior designer / sales associate) was helpful and polite.
denise mackay
denise mackay
23:19 08 Nov 21
Olga coish was really helpful and informative and friendly
K Waltz
K Waltz
16:25 08 Nov 21
Great low pressure shopping experience, but Randy in Mississauga knew exactly what we needed and had us setup in no time. Also, he respected the opportunity to sleep on our decision before we made the purchase final and managed our expectations for the delivery times. I was reccomended by a friend and recommend shopping here again.
Wendy Buckingham
Wendy Buckingham
15:05 08 Nov 21
Have made several purchases from The Chesterfield Shop. Most recently worked with Randy Dorsey who was fantastic with explaining our options for a couple of very specific pieces. He is a true professional in his field.
Anny Bryson
Anny Bryson
03:19 07 Nov 21
Vanessa was very patient with us. We had so many questions and she was very gracious all along. It was a very nice experience. Let’s hope the delivery will be as smooth ( wasn’t last time we bought a couch there, 10 years ago ) and the 5 stars will be well deserved. We highly recommend the store in midtown.
Michelle Milgram
Michelle Milgram
22:17 06 Nov 21
Avery helped me out today. Had a fantastic experience buying my first couch. Very patient, very informative, was willing to answer all of my questions, double checked on super random specific questions I had. Helped find the most outrageous teal colour which is no small feat and I absolutely love it! Spent about 2.5 hours in the shop and Avery gave my mother and I lots of space to discuss our options but was always readily available whenever I had questions and periodically popped in to make sure we didn't have any additional questions.
Ashley McCarthy
Ashley McCarthy
15:27 06 Nov 21
We came here with our toddler to look at buying a new chesterfield and Aya, the sales rep, was awesome. She was super helpful and knowledgeable. I highly recommend The Chesterfield Shop for high quality, customizable furniture
audrey joseph
audrey joseph
02:03 06 Nov 21
Had a very good experience with the manager, Vanessa. She was knowledgeable and pleasant to deal with
Tyler Schnare
Tyler Schnare
21:08 03 Nov 21
Couch was great, though I did not receive the couch spray that was supposed to come with it.The sales staff was great as well.I do wish the couch was a bit less expensive, but it does feel very good quality
Keith Burtles
Keith Burtles
20:20 03 Nov 21
We visited the Chesterfield Shop on Dundas in Mississauga and were very impressed with the selection and quality of sofa sets. The ladies at the front desk were very friendly and courteous. Randy Dorsey assisted us with choosing the right product for our needs. He was very professional and polite and we really appreciated his advice and patience. The Chesterfield Shop is very fortunate to have Randy on their team. Thank you Randy for your help and guidance. Keith & Beulah Burtles
Allison Donnelly
Allison Donnelly
19:43 02 Nov 21
Aya at The Chesterfield Shop has been an absolute pleasure to work with on numerous occasions. She is friendly, professional and extremely knowledgable. I would gladly recommend Aya at The Chesterfield Shop to anyone looking for assistance with furnishings for their home.
Don Reid
Don Reid
15:41 02 Nov 21
I wish to express my great appreciation to Gary Morin, Sales Professional for all the assistance he has provided with art work items over the years. Dealing with Gary has been a pleasure. He is kind, polite and generous with his time.
Janine Veinot-Wolch
Janine Veinot-Wolch
23:49 31 Oct 21
Eliza Martinez
Eliza Martinez
19:32 31 Oct 21
What a pleasant experience!! Randy you were so helpful, knowledgeable and honest. We never felt pressured and you're sense of humour gave us an experience we never expected. We're beyond excited for our new sofa. Thank you awesome Randy!!
Quentin Toderick
Quentin Toderick
02:01 31 Oct 21
Had a very enjoyable experience shopping for a sofabed at the Midtown location. Amal was very helpful and patient as we went through the different options and helped us purchase a beautiful navy sofabed and an ottoman. She had great communication by diligently following up on the order and had great suggestions on colour coordination. Thank you Amal for a great experience. Looking forward to receiving my new sofabed and ottoman.
Joanne Pipito
Joanne Pipito
02:46 30 Oct 21
Amazing service by Olga at the Scarborough location. She gave us our space while we looked around and answered our questions. Love our new sectional. Thanks for the advice Olga, you were right it looks perfect in our family room.
sunil dsouza
sunil dsouza
00:12 29 Oct 21
Good product 👌
Karen Murphy
Karen Murphy
16:12 26 Oct 21
Amazing service! Randy in the Mississauga store helped us to find our perfect chairs a couple of years ago. He gave us some great thoughts and informed us on the different quality of leathers. We recently called him as we had a question about our chairs. He pulled up our file and was able to help us and get all of our questions answered within minutes. We love our chairs and we would highly recommend this store and Randy!
Dave Weir (SlimD)
Dave Weir (SlimD)
02:17 26 Oct 21
Just made our second purchase within 3 years from this location of The Chesterfield Shop. We had excellent service from Dennis who genuinely listened to our needs and helped guide our decision making with a sectional that would work in a newly finished basement space. Highly recommend this location for great service and high quality furniture options!
Rita Samaha
Rita Samaha
01:28 26 Oct 21
My friend recommended this location and she was right. Randy was amazing, very welcoming, patient, knowledgeable and helpful. Randy's great customer service and genuine kindness made me more comfortable with my decision to purchase from Chesterfield. Thank you Randy. You were great.
network king
network king
18:51 25 Oct 21
Great place for Sofa bed selections. We were looking for one for our guest bedroom. We dealt with sales pro Randy who is at the Mississauga location. He is very knowledgeable, and a genuine person who wants to sell you what you need. We ended up buying from the chesterfield shop what we needed with his help.
Awesome Sisters
Awesome Sisters
12:09 25 Oct 21
This was our second time buying a sectional couch from the Dundas Street East locatuon in Mississauga and just like the first experience it was great! Dennis was very patient and friendly with us and really took the time to go over all of our options and let us know of the timelines for delivery, as they are a real issue at the moment. I would definitely recommend this store if you are looking for furniture, they have a huge selection of everything you might be looking for at reasonable prices. Ask for Dennis, he is the best!
Debbie DeCunha
Debbie DeCunha
01:07 25 Oct 21
Randy was amazing. I had a vision but it wasn't the same as my husband's Randy gave us well guided advice and the space for us to come to an understanding ALL worked out well and now we just have to wait for delivery thanks so much Randy for your excellent sales person skills, knowledge of your product and patience. Happy wife happy life
Nancy & Ted Liss
Nancy & Ted Liss
04:21 24 Oct 21
We were looking for a quality recliner that didn't look like a recliner. We went to the Chesterfield Shop, where the sales person, David Zworth, helped us. After determining our needs, he helped us find the perfect chair, without ever feeling pushed or rushed. The recliner was very high quality, with a choice of real leathers at a reasonable price, and made in Canada. Being a custom order, we were told it could be 12 to 16 weeks for delivery. We were pleasantly shocked that it came in just nine weeks. Delivery and setup was efficient, with the box taken away. A great purchase, and a great store to buy from.
Arturo Reza
Arturo Reza
23:47 23 Oct 21
My wife and I just bought a sectional from the Chesterfield. Aya was very attentive and helped us find exactly what we were looking for without being too salesy or pushy. She accommodated our needs and also gave us space for us to discuss. Our shopping experience was excellent.
that guy
that guy
20:57 23 Oct 21
Belinda Nedd
Belinda Nedd
22:51 22 Oct 21
I highly recommend Chesterfield shop. Sandra the sales rep was amazing, she went over and beyond for us. With out her help and recommendations i wouldn't have my couches. So when you go in ask for Sandra she takes her time and answers all your questions. Thank you Sandra for all your help.
Meghana M
Meghana M
18:30 20 Oct 21
A few weeks ago I visited the head office of the The Chesterfield Shop for 10 minutes and one of the salesmen was extremely disrespectful and rude to me, an experience first-of-its-kind in Toronto. We left feeling upset.Last week, I gave the store another go at another branch (Midtown) and I am glad I did. Allison was wonderful to work with. She was patient and answered all our questions. She even helped us make a choice when I was being indecisive. Happy to have found what we wanted and looking forward to getting our new couch. Oh, even the store manager helped us when Allison was busy with other customers. Had a great experience. Thank you! :) I'd recommend this location. Very friendly and helpful staff.
Jennifer O'Connor
Jennifer O'Connor
13:27 20 Oct 21
Highly recommend this location and Dennis as your salesperson for all your furniture needs. Two sofa purchases in the last several months that have gone very well. Dennis goes above and beyond to ensure all questions are answered. He has been patient with all my product inquiries and very knowledgeable on the products offered. I’m pleased with the entire process from start to finish. I will definitely work with Dennis at The Chesterfield Shop in the future.
Lesli Q
Lesli Q
03:07 19 Oct 21
excellent quality, large selection, just purchased my 2nd couch from them
I purchased a condo size swivel rocker arm chair. Originally it was going to take 15-20 weeks for delivery due to the pandemic. I received it 3 weeks after purchase. Amal from the Yonge and Davisville store was very professional and knowledgeable. I love love my new chair it's extremely comfortable and looks perfect on my new apartment. I would definitely buy from the Chesterfield shop again.
Maria Sukiasyan
Maria Sukiasyan
20:34 12 Oct 21
Randy Dorsey is the sales rep that has been helping us with all our purchases for 4 years now. Very helpful!
Bianca Guarnaccia
Bianca Guarnaccia
16:52 09 Oct 21
Couch shopping was not easy. There are many things to consider and the longevity of the item makes it that much more important to do all the research beforehand. Denis at the Duffern St. location made it easier for us. We thought we wanted a sectional but after speaking to him he showed us the benefits of separate pieces. I'm so glad we purchased from The Chesterfield Shop. Thank you Denis for all your help!
Linda Chase
Linda Chase
20:10 07 Oct 21
Love our new sofa bed for our guest room. Store experience was great, delivery was on time, sofa was set up and garbage removed. We were even given a complimentary bag of candies as a ‘thank you’!!
Yusuf Yasar
Yusuf Yasar
04:37 07 Oct 21
Such a smooth, seamless experience at Yonge and Davisville location. My wife and I were considering Pottery Barn at first and despite we were offered a shorter delivery timeline there, we still went with The Chesterfield Shop mostly because of their flawless professionalism. Allison was simply amazing; she was extremely kind and helpful in a no pushy-way. There was no sales pressure at all, just truly professional service with extremely nice attitude. Strongly recommend!
neill rankin
neill rankin
23:16 05 Oct 21
Great couches. My daughter was looking to buy her first couch for her first apartment. It was only chance that we hit a red light on Kennedy and saw the store. I, wrongly, assumed their couches were "old" in style. We saw we liked and she bought her L shaped couch there. There couches and chairs are Made in Canada! She chose the style of arms, legs, length, and fabric. We ahd a mix up at delivery and the longer length of couch couldn't turn the hall bend to go in. We called and for a very reasonable price they seperated the angle part and a few weeks later all was put together on her apartment. This was 3 years ago. It's as comfortable as the first day and is in perfect shape. I think she will have this for amny years to come. When we want another couch we will be back to buy from them. As the salesman said " if they only offer two fabric colour options you know it came of a container". For a little over that kind invest in one to last a very long time. (And keep a few more jobs in Canada.)
Laurel Henning
Laurel Henning
20:19 04 Oct 21
Yonge Street store manager Vanessa is very knowledgeable and helpful. Prices are good if you catch a sale. Delivery service is efficient.
Timothy Stainton
Timothy Stainton
23:43 03 Oct 21
So happy with our new couch! Thanks Vanessa for spending so much time with us helping to pick the one we did! It's perfect.
Sydney G
Sydney G
14:43 01 Oct 21
I was helped by Walter at the Dufferin location - he was patient, not at all pushy, happy to answer any and all questions, and clearly had a ton of experience and knowledge in what he does. He was realistic about expected delivery times and gave an honest opinion when asked, and was great about explaining customization options and helping me find something that would fit in my smaller space.I would definitely come back to this location in the future and look for Walter, and would happily refer him to friends and family looking to buy a nice couch/chair etc.
Andrew DaCosta
Andrew DaCosta
00:29 01 Oct 21
We purchased a sectional and a chair from Gary Morin at the downtown Toronto location.Gary was knowledgeable, patient and took the time to work with us to find the right piece for our room. He was not pushy and was very personable.
Melyssa Hutson
Melyssa Hutson
20:48 28 Sep 21
I was really impressed with the customer service I received from Amal. She was so helpful and patient.
Jack Vaianisi
Jack Vaianisi
16:12 28 Sep 21
Great service from Devra at the King Street store , very accommodating if you need a couch go see Devra
Chuan Chen
Chuan Chen
19:39 26 Sep 21
We had a very good experience. The sale associate was very friendly, knowledgeable, and helpful. We had good experience with chesterfield product from previous purchase.
Marian Berinzon
Marian Berinzon
09:13 24 Sep 21
Amazing quality and excellent service
Patricia Tobin
Patricia Tobin
22:16 22 Sep 21
My overall experience with Vanessa, the Store Manager was exceptional. She was able to guide me through a challenging process of purchasing three couches with much ease and knowledge. I would not hesitate to recommend Vanessa and The Chesterfield Shop to my family and friends. Many thanks !
Lauren Sugar
Lauren Sugar
20:59 21 Sep 21
Great experience at this location. Allison was extremely knowledgeable, helpful and patient in helping me find the right thing for my very particular size requirements. Can't wait to see my new couch!
Ginette L. Purser
Ginette L. Purser
21:45 18 Sep 21
Stopped in today hoping to purchase an armchair. We have purchased leather sofa sets over the past several decades and have always been delighted with our choices.I was looking for a mid-sized armchair for our condo. It didn’t take long that I spotted the exact model I was looking for.Gary was able to assist me as I selected the wood finish and fabric from the many options available.In the end I also selected a beautiful chairside table that will look fantastic next to our new chair.Again many choices of wood and metal helped to really personalize the pieces to our home.I highly recommend the Chesterfield Shop!
Ray Rashid
Ray Rashid
19:39 16 Sep 21
Great staff and purchasing experience.
Anne Francis
Anne Francis
21:01 08 Sep 21
My experience so far has been extremely positive--I was impressed with the fact that everything is made in Canada, and found the prices very reasonable. The saleslady, Amal, was low-key and extremely helpful. The selection in upholstery fabrics was huge.
Patricia Chartier
Patricia Chartier
15:49 04 Sep 21
We just purchased a sofa and two chairs from the Chesterfield Shop on Yonge Street near Davisville. Our salesperson was Allison and she made the experience pleasant and easy. I generally find it very stressful to select fabric and styles. Allison was so patient and offered tremendous guidance, without being remotely pushy. I highly recommend shopping there and asking for Allison when you do.
Margarita Cruz
Margarita Cruz
19:36 31 Aug 21
We went there to see if we can buy a sofa and there was Olga she was very helpful and knowledgeable she knows what she is doing and a gave us advise she was very helpful we ended buying a sofa from there
Jenn Heath
Jenn Heath
01:19 29 Aug 21
Great experience at the Yonge St location.Pure professionalism from start to finish.Highly recommend.
Stefano Oliverio
Stefano Oliverio
23:31 28 Aug 21
It took me a while to find the perfect couch to fit my needs, but I finally did at the chesterfield shop. You are paying a bit more, but for both comfort and quality!Walter was extremely helpful, patient and knowledgeable! Would definitely recommend his service.
Tanya Titchkosky
Tanya Titchkosky
14:04 27 Aug 21
Allison Adriatico was amazingly helpful in a calm and non-pushy way. Very knowledgeable too. Thanks!
Amy Keating
Amy Keating
20:18 23 Aug 21
My partner and I were looking for a couch to furnish our new condo, and we were lucky enough to be helped by Vanessa at The Chesterfield Shop on Yonge. Vanessa was so incredibly helpful, and went above and beyond to help us find the right couch. Seriously this woman needs a raise. She single-handedly made this potentially stressful and important experience a dream. Thank you Vanessa and The Chesterfield Shop.
Steve Krystal
Steve Krystal
20:12 23 Aug 21
We love this store, excellent for sofas, huge selection, reasonable prices. Shop with confidence.
Ryan Schriner
Ryan Schriner
22:11 22 Aug 21
We shopped around all over to make sure we purchased the best quality sectional we could find for a reasonable price. We kept leaning towards the chesterfield shop no matter what store we went to. We were happy could purchase from here because the furniture is made locally in Canada and this was important to us. Every time we came in Gary was very helpful and informative, but never too pushy or aggressive to get a sale. The sectional showed up on the date we requested it and was in perfect condition. We will definately go here first for any future furniture needs and would recommend this store to anyone looking for high quality furniture.
Kathy Kent
Kathy Kent
20:00 18 Aug 21
An excellent experience with Stephan. He went above and beyond in terms of customer service (responding to emails outside of hours, etc.), was fast and knowledgeable and a total pleasure to work with. Will definitely be going back again!
Sean
Sean
18:37 17 Aug 21
Dave Lewis
Dave Lewis
15:44 08 Aug 21
Shopped here yesterday and bought a new sofa and recliner. Gary M is very knowledgeable and very helpful. His experience shows when he is describing the products and making recommendations. There was no pressure to buy and no pressure to up-sale. It was a perfect shopping environment. I highly recommend this store. We got exactly what we need for our condo!! Can't wait for them to arrive.
Violet
Violet
14:03 07 Aug 21
They were recommended by a friend to me. And I bought a sofabed here back in 2010. I like that it’s custom made and was made in Canada. My sofa is still in very good condition to this day and it was money well spent.The only reason I gave 4-stars was because I was told it would take 4-6 weeks for delivery but by the end of the 6th week, I called to inquire and it sounded like my order was not placed because the person I talked to had a hard time looking for it and when she finally did, she told me that it would take another 2 weeks, no explanations why. (That’s 8 weeks total with no couch to sit on).I have been recommending Chesterfield to my friends and family despite the experience and most of them ended up buying from them too. Another friend I recommended it to just bought her sofa and loveseat today and was told 3 months to delivery, (which reminded me of my experience, hence this review). I sure hope she doesn’t have to wait longer than that.
Rebecca McNeil
Rebecca McNeil
14:47 05 Aug 21
From start to finish, my experience purchasing a new couch with The Chesterfield Shop was outstanding.In the shop itself, Vanessa was very helpful (but not in that obnoxious sales-pressure way). I was upfront about my space and timeline requirements and we were able to narrow down a couple options within those criteria. Of course, I ended up choosing the first model I saw when I had initially walked in.The delivery took place this morning and I could not have been more impressed by the professionalism and determination of their team. It was a tight squeeze into my apartment, and they performed some light disassembly/reassembly to get it through the door. No dings, scratches or anything.The couch itself is incredibly comfortable, and very solid. It was slightly costlier than what I came across elsewhere on the internet and in other furniture shops, but I am confident that it was an absolutely worthwhile investment.If you're in the market for a couch, or any seating for that matter, I would highly recommend stopping by.
Shamsuddin Rattani
Shamsuddin Rattani
20:30 04 Aug 21
My wife and I had a very good experience purchasing a leather sofa bed and condo sofa with Chesterfield shop located at 2045 Yonge Street. Vanessa Guerrero, the store manager is just awesome, she answered all the questions over the email and she even arranged a Zoom meeting at a time suitable to us to show us the sofa bed and answer any questions we had. When we visited the store, Vanessa informed us about all the options we had within our budget. We are very pleased with the service we received from Vanessa at this store and we highly recommend Chesterfield shop and specially Vanessa Guerrero for any living room furniture purchase. We are eagerly waiting to receive our sofas :)
Chris Wiggins
Chris Wiggins
14:34 04 Aug 21
I had a great experience this past weekend with Devra at the new store on King Street East. She was so knowledgeable and helpful!She worked hard to help me find just what I needed. Can't wait for my new couch and chair to arrive. It was an excellent overall customer experience and I will be recommending The Chesterfield Shop to friends and family in the future.Thanks Devra!
Vlatko C
Vlatko C
01:25 03 Aug 21
Olga was great as she showed us lots of options to fit our needs. She was patient and didn't rush us in our decision to buy a sectional sofa. I highly recommend you ask for Olga at the Scarborough location.
Simone Fried
Simone Fried
19:24 01 Aug 21
Vanessa and her staff were very helpful on a busy Sunday afternoon visit. They were able to balance a number of clients at the same time, making sure we had enough info to mull over while they had to spend a bit of time with another client. Super professional team and a great experience.
Shelby Vass
Shelby Vass
19:12 01 Aug 21
My partner and I came into the store today looking for a couch for our new place. We were immediately greeted by Gary. Gary was extremely helpful and knowledgeable. He showed us all our options and was very clear when explaining the different features of each model. We ended up deciding on a couch and Gary was again very helpful explaining the ordering process and timelines. Thank you Gary!
Andres Robledo (Pipe)
Andres Robledo (Pipe)
23:38 31 Jul 21
Michael Braiden
Michael Braiden
17:06 30 Jul 21
We met Denis Thomson over a year ago when looking to furnish our new townhouse. The home is a bungalow with 14 foot ceilings so open concept was pretty obvious. We had a few ideas and some rough estimates of area size we needed to complete.. Denis was so knowledgeable and friendly. He started with some basic questions about style , comfort, usage. Also talked about quality and value. The whole experience was excellent including very capable delivery team. There was a minor stain on the sectional picked up in transit and was looked after by another very professional individual promptly.We bought a number of pieces including a sofa bed, sectional's, occasional (2) leather chairs, ottoman and coffee table. Quality pieces at very competitive prices. Thanks again Denis
Ann Varriano
Ann Varriano
13:32 30 Jul 21
Friendly helpful staff. We worked with Sharon who was no pressure sales, but offered good suggestions and helped us make an informed decision. Good selection of sofa sets and more.
Est Serota
Est Serota
19:03 29 Jul 21
Good selection. Friendly and knowledgeable staff.
Kat Gunn
Kat Gunn
03:18 29 Jul 21
Had a lovely experience here and ended up buying a couch finally after months of looking. Special thanks to Gary for sharing your knowledge and amazing personality with us!
Shahjeb Selim
Shahjeb Selim
18:25 28 Jul 21
Product is great as always. But wasn’t happy with the customer service and delivery from this location.
Jan Goodwin
Jan Goodwin
19:34 27 Jul 21
Just bought a couch today. Dealing with David, our salesperson, made the decision easy and painless. Excellent quality product, terrific showroom, superb service.
Barbara Lord
Barbara Lord
19:04 27 Jul 21
Delighted to see this great business in the new King Street East location! Capable and kindly Stephan assisted us. He has joined this location with a lengthy background in furniture sales. With each phase of the selection process, Stephan answered our questions, addressed our concerns and encouraged us to take the time we needed to feel comfortable with our choices. Gary, veteran staffer from their Yonge Street location and Debra, their knowledgeable designer and manager, also have a wealth of experience. In 2022 we will have been purchasing from this business for fifty years; we have bought at least twelve pieces of furniture over the years and have always been happy with the styling, comfort and sturdiness of our purchases. The company stands by its products. Congratulations on your new location, Chesterfield Shop!
Farai Maunze
Farai Maunze
17:05 21 Jul 21
Olga Zamora
Olga Zamora
19:21 19 Jul 21
Gary was very helpful and patient as we looked at many fabrics and sofas to help us make a decision. We did buy a sofa we really liked. Thanks Gary.
Charles Kirkham
Charles Kirkham
22:28 18 Jul 21
I haven't bought here yet. Currently looking for furniture and have visited many stores. From a shopping experience? These guys were great 👍. Did not hover. Answered questions professionally with our interests in mind. Saw their ad in the Toronto Star and decided to try them out. If they have what I decide I want I will buy here!
Arif Khan
Arif Khan
18:45 18 Jul 21
We had a stress-free experience at the Dufferin location while shopping for a sofa and accent chairs. Our sales person Marty was very knowledgeable and patient throughout the process. Thank you and see you soon!
dave quon
dave quon
01:36 12 Jul 21
Gary was great and helpful. He was very experience, passionate, and knowledgeable but didn't provide pressure. We were just looking but ended up buying a couch in 30 minutes.
Geraldine Sinclair
Geraldine Sinclair
20:56 11 Jul 21
Exceptional customer service.Excellent Canadian craftmanship and quality for the price.Would recommend The Chesterfield Shop if you are looking to invest in furniture that will last 20+ years.Will most definitely shop there again, any location.
Glenda Van Hemert
Glenda Van Hemert
20:57 10 Jul 21
We ordered a sofa, loveseat, and chair at the Chesterfield Shop in Newmarket. Customers can choose the style and fabric for a custom order. The salesman, Victor Veinotte, was very knowledgeable and helped us select some furniture that we are very pleased with. Excellent quality, and an extra bonus is that it is made in Canada, right close by in Toronto !! There was some confusion over the delivery, I had to call them to find out my order was ready, and they do not take away your old furniture, which can be a problem. However, the product itself is excellent.
Deb Lipton
Deb Lipton
17:55 08 Jul 21
Vanessa is fantastic! She is so knowledgeable about their products and fabrics and everything to do with couches. She quickly helped us pick out exactly what we were looking for. I have no hesitation in recommending the Chesterfield Shop and Vanessa when looking for a new couch!
JoAnne Butler
JoAnne Butler
20:04 26 Jun 21
I would highly recommend the Chesterfield Shop to anyone. From the time we walked through the door, the service was exceptional. Sharon, our consultant, was very knowledgeable, personable and showed us all our options. She spent 2 hours with us going over various styles of couches, mix and matching couches, fabrics and coordinating colours. My daughter and her husband also bought their couch from Sharon and insisted we buy from there. We were not disappointed. She deserves a raise!!!!Great customer service.
Pam Foreht
Pam Foreht
17:27 26 Jun 21
We are very satisfied with the attention and assistance offered to us by Gary Morin. He was honest, informative and most helpful.
Robert Lindores
Robert Lindores
19:19 19 Jun 21
After 2 or 3 visits to your Yonge St. location, I yesterday placed my order for one of your many selections of recliners. Just want to thank Gary Morin for his service in helping me make what is the best for me. His knowledge about the various features and available fabric choices was much appreciated. THANKS, GARY ,
Lucy Dalglish
Lucy Dalglish
19:57 18 Jun 21
I went in to buy a couch after Wayfair failed to delivery 6+ months post purchase. Gary Morin assisted me. He was very knowledgeable and courteous. Chesterfield has a variety of couches that can be customized with size, additions, and fabric choices. Looking forward to my new couch, thanks for all your help Gary.
Katie M
Katie M
19:20 12 Jun 21
The Chesterfield shop offers a great quality selection of sofas and chairs with so many beautiful fabric selections. I'm very pleased with my chair and automan purchase. Gary Morin provided great service and helped me select my chair and decide on the fabric. Gary is professional and knowledgeable. Ask for him, you won't be disappointed.
Dave Cass
Dave Cass
01:12 03 Jun 21
We recently moved into a new condo in Barrie and wanted new living room furniture as our old leather furniture was over 20 years old and survived our 3 boys and dog over that time. Having checked out many companies on the Internet I went back to a company that I knew. Emailed the Chesterfield Shop with my wants and received a response quickly from Ryan at the Newmarket store. We talked and texted over a couple of days and he gave us a few options to choose from and we picked a new sofa and love seat. They were delivered, set up and all packing materials removed within a week!! We are very happy with everything that transpired, the quality is excellent, Ryan’s customer service was fantastic, he’s friendly and personable. It’s too bad everything had to be done remotely. We hope to go into the store and meet Ryan personally once the lockdown is over.
Randy Laskin
Randy Laskin
18:37 26 May 21
Devra was a pleasure to deal with at the Chesterfield Shop. With all the restrictions in place due to the pandemic, she was able to circumvent the restrictions and subject us to a very pleasant shopping experience!
L Y
L Y
18:57 17 May 21
Vanessa is absolutely AMAZING! What can I say, except that she is Super professional and friendly. She will also pick up on cues from your conversation so that she can offer different advice to fit your style, space needs, design options and your personal need (ie., sofa bed, furniture that comes in sections etc). She is just a super fantastic person. What I also love about the service is that they are not pushy, and they do not create a chaotic environment that forces you to buy. She gave us space and time to think. We shopped at the Chesterfield Shop because of the quality, the price for what you get, and the level of customer service. Over the various times that we have interacted with various staff, we have always had top grade customer service. Thank you!
Don Reid
Don Reid
17:05 26 Apr 21
The friendly, polite customer service and the quick follow-up which we received by Gary and Jim was excellent.
Taylor Reynolds
Taylor Reynolds
15:50 14 Apr 21
Vanessa from the Chester Field Shop Yonge & Eg location was so helpful! We purchased our first investment couch (not to mention virtually given store closures due to Covid) and she made the entire process so easy and enjoyable! She provided us with a zoom tour to show us all our swatch options, ensured our needs were met (mailing us samples) and responded to all of our inquiries in a timely manner. Would definitely recommend purchasing with them! Thanks you, Vanessa!
Dian Boone
Dian Boone
09:27 12 Apr 21
COVID-19 period might be challenging times but service I received from Vanessa G of 2045 Yonge Street branch had been OUTSTANDING!!! Wee hours into the night Vanessa would take the time to address and iron out any of my concerns. Her work ethics should be exemplary to anyone of us. I appreciate her professionalism and the company she represents. This is my 4th purchase. The Chesterfield Shop never disappoints. I would recommend to anyone, any time.
Trish Colter
Trish Colter
16:56 10 Apr 21
We had an excellent experience with Vanessa Guerrero at the Yonge St. store. We purchased a Palliser sofa bed via a virtual appointment -Vanessa spent a great deal of time helping us to make our choice-her professionalism and attention to detail were impressive.
Adam Gertzbein
Adam Gertzbein
20:17 05 Apr 21
Yonge and Davisville location: Great selection, great service, competitive pricing. Vanessa was amazing. She helped narrow down the selection to meet my budget, needs, and style.Can't wait to receive the sofa!
Richard RD
Richard RD
16:56 03 Apr 21
Great service, we’ve made a great choice shopping and looking here, found a new and epic nice sofa-bed! Gary Morin, a sales professional helped us and we made a choice with thought and support from him, he was very accommodating. We had a great experience. - Roldan Family
Nataly Alarcón C
Nataly Alarcón C
03:03 01 Apr 21
Can't say enough good things about the service provided by Vanessa. From the beginning when I contacted them via email she was always very responsive and patient (very patient!). We had to do our purchase remotely so she gave us a virtual tour, explained absolutely everything about the sleeper sofas they had available in a very non-pushy way which I highly appreciate, she answered all our questions, made great suggestions, and assisted our buying process with high professionalism and kindness. If you're looking for a place to buy furniture and get top-notch service, this is where you should go!
Debbie Smith
Debbie Smith
20:44 30 Mar 21
Yesterday, my partner and I bought a couch and recliner from the Yonge Street branch of the The Chesterfield Shop—after being greatly and gratefully helped by Devra Wasser. She's an amazing salesperson!Devra listened. She listened to our description of the space, and she listened to what we were looking for from a functional point of view.She showed us products that would work for us—and The Chesterfield Shop had a lot of great options! She suggested alternative configurations and solutions when something wasn’t quite right. She offered well-thought-out and much appreciated advice about colours of fabrics that would complement one another. And she was so patient!We are so glad that we walked through The Chesterfield Shop's front door and so glad that Devra was there to greet us. We can't wait until our new furniture arrives! And, we'll definitely be back when it's time for our next purchase.
Shanyce Parkinson
Shanyce Parkinson
17:58 29 Mar 21
I recommended this store to my mother as I saw their truck delivering pieces to someone in my building. When we arrived at the Chesterfield Shop, Gary greeted us. Gary was friendly, knowledgeable and extremely patient, answering our list of questions. The store offers a fair selection of styles, colours and fabrics, so you’re more than likely to find what you’re looking for here.
Mary P
Mary P
19:32 28 Mar 21
This store is fantastic! This is our third couch/entertainment sectional purchase - Ryan, our salesman, was patient, calm, knowledgeable and very helpful with finding us the perfect couch. The quality is second to none! Our 10 year old couch still looks new - high quality foam and leather, well worth the money. You will have the pieces for a very long time! Wears well and good warranty. Variety of styles/ colours/ leathers/ fabrics...custom configurations are fantastic. Highly recommend spending on a few great pieces for life.
Richard Bedrich
Richard Bedrich
18:58 27 Mar 21
Thank you Gary, Yonge Street location, for the amazing service you gave my wife and I this afternoon. We were looking for a specific purchase(s) and you were able to match it perfectly. You gave us a highly knowledgeable advise and a super friendly service, your expertise really showed.Great shopping experience ........... Gladys & I
Nham Kay
Nham Kay
14:26 25 Mar 21
I recently bought a sleek loveseat recliner from the Chesterfield Shop. I had a wonderful experience in their show room. Devra, the consultant made me feel at home and very helpful in every step of my decision making. Excellent customer service right through to the delivery. Very good quality furniture as well. Thank you Devra!
B A
B A
19:14 20 Mar 21
Susan Sager
Susan Sager
19:54 17 Mar 21
The showroom at the Newmarket store has a tremendous variety of products making it very easy to choose whatever type of furniture you are looking for. I was met at the door by Ryan; an extremely patient, knowledgeable and helpful salesperson. After explaining what I needed and when I needed it he pointed me in the right direction, explained the quality of the products and even helped with the choice of fabrics. This was a 5 star plus experience!
Shira Goldberg
Shira Goldberg
03:41 14 Mar 21
Had a great experience buying a new sofa sleeper. The store manager, Vanessa, was very patient, accommodating, and helpful. She helped to make this big purchase an easy, informed decision. Thank you!
Patrick V
Patrick V
01:50 14 Mar 21
We had a great experience shopping here. Vanessa was very helpful and friendly. She answered all of our questions and helped us customize our purchase without pressuring us. We would absolutely shop here again based on her assistance!
Andrew Sorlie
Andrew Sorlie
17:03 12 Mar 21
Just so thrilled by our Chesterfield Shop experience. We purchased an in-stock reclining chair from Palliser. It arrived two days later with expert delivery by Augustine and Jake. They even gave us gummy candies. Look no further than the fine team at Chesterfield Shop.
Julie Jane
Julie Jane
01:14 12 Mar 21
This location of The Chesterfield Shop had been recommended by many for quality selection and service and it certainly lived up to those rave reviews. I couldn't have been happier with the knowledge, patience and friendliness of Gary. He went above and beyond to be helpful and I really appreciated his honesty throughout the selection process. I even found two beautiful accent pillows that will look lovely with my new sofa. These days, it is rare to find a business that operates with such a focus on customer service and satisfaction, but The Chesterfield Shop does just that and I am sure I will be thrilled with my purchase when it arrives (can't wait!).
Nice store, the staff were very friendly and helpful, a bit on the high end range, so a bit out of my price range. They had a large selection, and a verify of colours for each item. If you are looking for higher end pieces, I recommend checking this store.
DSRT Newmarket
DSRT Newmarket
22:49 24 Feb 21
I highly recommend The Chesterfield Shop. Alexandra was wonderful to work with and really helped me determine what I wanted as I was purchasing for my new home. At first, I had no idea, but Alexandra patiently worked with me through many visits. Alexandra was always happy to see me. They have many different options with tons of different fabrics - much more than many other shops I had visited. They allow you to take home good sized samples to try in your lighting (with refundable deposit). Delivery was much quickly than I anticipated despite COVID-19. The delivery team had proper PPE, and completely set up my new chesterfield and took away all packaging - they were great! The quality is excellent and I love the style and the fabric. It's absolutely perfect. Many, many thanks to Alexandra and team.
Randy Daiter
Randy Daiter
17:54 01 Feb 21
I highly recommend dealing with the staff at this location of the Chesterfield Shop. The store manager Vanessa not only under-promised and over delivered on the custom-order delivery date, but helped us find a solution in making it fit. Even though we measured the sectional prior to purchase, it wouldn't fit on delivery due to an unexpected bulk-head site condition. Vanessa and the company found a solution and ensured the sofa was re-delivered to our complete satisfaction. Again, would highly recommend dealing with with company, as the couch is of superior quality and the service completely exceeded our expectations.
Shelley Passingham
Shelley Passingham
20:43 28 Jan 21
I purchased my couch here 13 years ago and because of the quality of the product I returned. Recently purchased a sectional with Vanessa, a Sales Associate and would highly recommend her. Vanessa provided a variety of options being mindful of what I was looking for. she was extremely knowledgeable and made herself extremely accessible if i had any follow up questions - would highly recommend.
Jennifer Mady
Jennifer Mady
21:54 20 Jan 21
I would recommend The Chesterfield Shop to anyone! Their customer service was incredible from the moment I reached out to them about a new sectional, to the time it was delivered. Sharon is an exceptional consultant who worked to understand my style and requirements while providing honest recommendations about the sectional that would best suit my space and lifestyle. Jim was attentive and accommodating, especially during COVID, to ensure I could access fabric samples to be confident in my selection. Not to mention the sectional is absolutely amazing and we couldn't be happier with our decision to go with The Chesterfield Shop!
Janice Emmett
Janice Emmett
22:07 10 Jan 21
We received our sectional sofa this week and we are very happy. The sofa was a special order and even though it took time to come to us (COVID-19 delays), the folks at the Chesterfield Shop in Newmarket kept us posted along the way. Great Service! - Many thanks for the lovely gummy bears too!
Jean Gilchrist
Jean Gilchrist
15:53 19 Dec 20
maria coteanu
maria coteanu
21:46 08 Dec 20
This is my second 5 star review for this location and also for Erin at the head office and for Jay and Augustine from shipping. The whole team was absolutely wonderful and we have our beautiful couches in our home to enjoy. I will recommend this company to all of my friends because they are the best from the sales team, to management and delivery. With the COVID restrictions it took a bit longer for them to deliver because of manufacturing delays but waiting was well worth it! Top of the line products and service. Thank you everyone at the Chesterfield Shop!
Jake Gold
Jake Gold
22:01 05 Dec 20
I had Sharon help me get my dream couch!Excellent customer service and I couldn't have been happier!Great selection and customization options!
Naomi Braunstein
Naomi Braunstein
12:55 05 Dec 20
Couldn't have asked for a better experience wow!Sharon was the most thorough and helpful representative. She made sure we were given every option under the sun before allowing us to make our decision. She took the time and patience to sit with us and really make sure that we were happy. She is very knowledgeable and I would recommend anyone who needs a sofa to go see SHARON, you will be in great hands. Super excited about our purchase, cant wait for it to arrive!
Lynn May
Lynn May
22:37 01 Dec 20
My husband and I were in the market for a sofa bed to accommodate guests and The Chesterfield Shop exceeded our needs! We dealt with Ryan who was extremely knowledgeable and pleasant. No pressure tactics and adherence to social distancing, etc. was met without exception. Our sofa was delivered in less than a week and the delivery crew was polite and helpful. The sofa looks fabulous in our new home. All in all a very seamless and pleasing experience. I would (and have) recommended The Chesterfield Shop to anyone!
Rita rotondi
Rita rotondi
22:39 30 Nov 20
We had a great experience at the Kennedy location. We visited the store twice because we originally were not sure of the size of the sectional we needed. Due to specific space requirements we had to custom make the sectional we needed. Natasha was extremely patient snd knowledge. Natasha was so patient with us even after I called her twice to make changes to my order. At no point did she sound annoyed or frustrated at me even though I changed my order twice!!! She made the entire process extremely easy and not stressful at all!!!!
Rita Russell
Rita Russell
01:43 19 Nov 20
Had an amazing experience with Sharon. Love our new sofa. Ordered Friday and enjoying it by Monday! Low pressure, professional attention and wonderful product.
Sarah Snider
Sarah Snider
21:54 15 Nov 20
Had a great experience purchasing a new sectional 😊 Sharon K. was very knowledgeable and took the time to understand our style and needs. Would definitely purchase from this store again!
Alicia Regier
Alicia Regier
16:17 11 Nov 20
We were looking for leather couches and the Chesterfield Shop delivered on both selection and service. We highly recommend Sharon as a salesperson. From our customer shopping experience right to delivery and follow up she was knowledgeable, professional and a pleasure to work with. Thank You Sharon!
Ella Rose Dollhouse
Ella Rose Dollhouse
18:00 06 Nov 20
We purchased a beautiful leather sectional from Chesterfield in Newmarket two years ago. Popped in to discuss some added artwork from my baby and received the Best service. Shout out to Rob for making the start to my day exceptional. Great costumer service all around.
Christine T
Christine T
17:05 02 Nov 20
After an awful day of searching for the perfect couches we stumbled upon the chesterfield shop. What a refreshing change! So many beautiful pieces to choose from. A big thank you to Karen for her patience and helpful advice. We were expecting a long wait for our furniture based upon what other furniture stores had told us, but were so happy to receive our couches within the week! The delivery team were very professional and set up the couches in no time at all. Thank you everyone for a great experience! We love our couches!!
Joanne Kyle
Joanne Kyle
16:39 20 Oct 20
The Chesterfield Shop provided fantastic customer service!! My contact was through email with Jim at head office. Jim responded to my questions almost immediately after I hit send. The Chesterfield Shop will most definitely get my business. See you very soon. 😁
Leigh Mounsey
Leigh Mounsey
16:08 14 Oct 20
Wanted to say a BIG thank you to your Operations Manager Jim Delpippo! We purchased a sectional from the Newmarket location, and the delivery time was running behind . Jim provided excellent customer service and really kept us in the loop in regards to the status of our delivery! It was so appreciated! Jim went above and beyond, and it was appreciated!
Shaun Pearl
Shaun Pearl
16:29 13 Sep 20
So many options. Victor was our sales Rep and very knowledgeable. Some couches are almost fully customizable which is a great bonus. Prices will reflect all the options available and the quality.
Kelly Pickard-Lefterys
Kelly Pickard-Lefterys
18:18 26 Aug 20
We walked into the Chesterfield Shop and were quickly greeted by Sharon. She spent a couple of hours with us, showing us different sets and helping us to select a reclining sofa and loveseat that is comfortable for both me and my husband. She was very knowledgeable and patient with us. Sharon spent additional time with us on a follow up visit helping us to select the colour of leather to complement our decor. We were impressed that the product is Canadian made and comes with a significant warranty. We look forward to our purchase being delivered in 8 - 10 weeks and will add to our review at that time.
Marcanthony Nozza
Marcanthony Nozza
17:17 24 Jul 20
I've personally used this place for my own couch and it's great quality. They aren't the cheapest place but the quality and customer service is way better than other big box stores.
Alexandra Acosta
Alexandra Acosta
14:26 18 Jul 20
Jeremy Robbins
Jeremy Robbins
02:51 12 Jul 20
Went in and bought a sofa, originally all seemed good, didn't have the Grey Colour I wanted so I decided to go with the brown that was in stock. Was told I could get next day delivery (very important and why I decided to buy in the first place) which they did not deliver on and left me waiting most of the day for the sofa. Then told me it will be 6 weeks as the brown was out of stock. They managed to get me the Grey (originally out of stock?) and delivered within two days and management was very helpful in rectifying it, free delivery and they the delivery went very smooth. I would mention that I went in between the purchase and delivery to ask some questions and to get dimensions of the sofa and found the staff rude and unhelpful. Most of them were lounging on the sofas and didn't bother to get up. They had little knowledge and made me feel as though I was inconveniencing them by asking 2 or 3 questions. Now I find out that the financing that I got from them was not what was explained to me and that does not impress me very much. I am disappointed and would not go back to them again as it has been an ordeal from start to finish. Don't bother with the employees, the manager seems to be the only helpful person in the store.UPDATE - After my review the main office reached out to me and I Was provided a leather care kit, was given an apology, and came to a mutual understanding, they did their best to be accommodating at head office even though much of my experience was not ideal. They were very understanding and I genuinely felt listened too. Unfortunately, after 4 months the couch had one of the back braces snap and cut the cord on my power reclining sofa. This is not the stores fault but instead the manufacturer- they asked for pictures and i sent them over, after a little back and forth over the past 2 weeks I was given store credit for the amount of the couch and will be able to substitute for something new. I am impressed at the response to problems and hopefully getting my new couch will go smoothly. Raising my review from 2 to 4 stars, overall the head office and management was excellent at rectifying the situation for me however there may be some employees at the specific store that aren't great.
Jaime Hickey
Jaime Hickey
21:49 06 Feb 20
My husband and I bought two couches and an ottoman from the Newmarket store. We have had such positive experiences with Rob the manager and Victor our salesman. They were both so knowledgeable, kind and patient, and we did not feel any pressure at all. We came in multiple time before we made our decision, and Victor and Rob answered a lot of questions from both of us. We received our couches and love them. Our delivery experience was also excellent. We have had issues before with other stores and were so pleased with this experience.Thank you for the wonderful experience, we truly appreciate it.
Sharon Clarke
Sharon Clarke
21:42 01 Feb 20
Great service the delivery guys were fantastic a big thanks to them they took our old couch out to the curb for us.Rick and Sharon Willow Beach....
shaun craig
shaun craig
01:00 20 Jan 20
madeleine haynes
madeleine haynes
21:46 17 Sep 19
Just took delivery of a sofa bed and we are very happy. As the sofa bed was going down our basement there were challenges but the two delivery men handled the situation well and got the job done and were very pleasant about it. 👍👍
Anita Cohen
Anita Cohen
11:41 18 Aug 19
over the years, we purchased quite a few pieces from the Chesterfield Shop in North York. Service was OK. High quality products.This time, we went to the Newmarket store.High quality furniture with equally high quality sales person. Thank you to Sharon for your friendly, professional approach; your ability to work with me to try and figure out measurements, needs and possible variations to make things 'fit'. We will be back!Thank you!
R B
R B
14:51 25 May 19
The furniture is beautiful and any problems or questions I had were answered. I would like to thank Jim for his fantastic customer service, you made me feel like a valued customer!
Tony M
Tony M
23:52 15 May 19
Typical furniture store. Sales person was not as pushy as other furniture stores and stayed with us answering my questions.
Dmitri Kouznetsov
Dmitri Kouznetsov
22:55 11 Dec 18
Although my experience ordering from this location was far from smooth, I must acknowledge their management's ability to recognize a potential trainwreck and act in the best interest of the costumer. At the end of my transaction I was left satisfied with both my purchase and the service I received.
Christine LeMoine
Christine LeMoine
15:28 28 Oct 18
I purchased a couch and selected the smallest size available as it was for a small basement living room. They did not have a display model in this small size in the store.It fast became obvious that this style did not suit my needs. I discussed this with customer service and was contacted by Jim in customer service and am delighted to report that The Chesterfield Shop is working with me to find an affordable solution. They have gone above and beyond to help me and I will certainly use this store again and have no hesitations in recommending this store to family and friends. Great work!! 👍
Adrian M
Adrian M
02:25 30 Sep 18
The place to gi for quality sofas and good customer service. We purchased 3 sofas from them and when we called for warrant support, they were there for us.
Nate Jackson
Nate Jackson
17:54 16 Jul 18
John Torrington
John Torrington
20:39 05 Feb 18
Bought a Palliser electric recliner from Dennis with no problem. After 5 months one of the seats had an intermittent electrical problem. Called Diana in service and offered to trace the problem myself but she insisted on sending her service rep Heinz to our house to look at it.Heinz arrived on time and had the problem fixed in 15 minutes because he brought the right part. He is also the happiest man I've met in a long time.Great experience all around!
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