Reviews

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Best- The Chesterfield Shop
The Chesterfield Shop
4.6
Based on 860 reviews
Alex E
Alex E
21:36 02 Jul 22
Came to the Yonge and Eglinton location and was helped multiple times by Allison. She is very knowledgable with the many different furniture and fabrics available. She is also extremely patient and friendly. Would definitely recommend Allison to anyone who is looking to purchase from the Chesterfield Shop!
Had a fantastic experience with the VP of Sales at this location. Jim was attentive, thoughtful and proactive with respect to my issue. I will be coming back when I need more furniture! Thank you Jim!
Desiree Leuterio
Desiree Leuterio
15:23 29 Jun 22
Was looking for a particular kind of seating and had already been to a number of shops in the past month. We went to The Chesterfield Shop (Scarborough), where Olga patiently helped us find the couch that fit our needs. She explained the details, answered our questions, and gave us the confidence that we made the right choice.Everything was done efficiently and like clockwork - bought the couch on Sunday, received a call on Monday to set-up delivery date and time, couch was delivered on Tuesday. Looking forward to hanging out on it today. Thanks for the smooth experience, Olga!
Antonio Clavier
Antonio Clavier
15:21 29 Jun 22
Great furniture for an affordable price.
Janet Tran
Janet Tran
03:02 29 Jun 22
It was a pleasure to work with Olga. She was very knowledgeable and patient through the selection process of our new sectional. She was able to provide us with many appropriate options for configurations and fabrics. The quality and ability to customize Chesterfield shop couches will not be beat. Very reasonable pricing for the quality of furniture you will be enjoying for years to come.
Jamila Lucas
Jamila Lucas
17:38 28 Jun 22
I just got home from the Chesterfield Shop on Kennedy Rd and I am super excited to share the wonderful experience that I had with Olga today!The Chesterfield Shop is a hidden gem. I would argue that they are the best furniture shop in all of Ontario. They carry an extensive selection of all types of seating. Most importantly, their pieces contain the highest quality of leather and are Canadian made. I had purchased a leather couch there 5 years ago and it is still in mint condition.I have recently moved and needed to purchase couches for my living room and basement. It was a pleasure to have worked with Olga today. She was pleasant, professional and knowledgeable. I told her exactly what I was looking for, in terms of style and comfort, and she showed me a variety of options to choose from. I walked out with a great deal (their NO TAX event started today!) Olga helped me to find the perfect Sofa set, recliner and even some artwork and cushions to compliment the look and feel that I was retying to create for my new space. Olga is more than a Seating Specialist. She has an amazing eye for design that I have never seen in a sales associate before! If you are looking to furnish your home with high--quality seating and décor, I HIGHLY recommend that you go down to the Chesterfield Shop and see Olga. She made my shopping experience fun, efficient and effortless.Jamila
Allan Gilker
Allan Gilker
16:25 28 Jun 22
Maryam Azarani was delightful to deal with and provided many good suggestions. She has a great sense of style and was comfortable collaborating with our interior designer. We highly recommend her.
Peter
Peter
18:32 27 Jun 22
We purchased a rocker swivel recliner. My wife and I were indecisive because of the many options available for such a chair. Sharon K. guidedus through these with patience and expertise. Because of Sharon's helpwe had a very good shopping experience. We highly recommend shopping at this store.
Al Leontarakis
Al Leontarakis
15:00 25 Jun 22
We love our new recliners! Maryam Azarani and the whole team at the Chesterfield Shop in Scarborough was amazing and highly professional. All in all an excellent shopping experience!
JJ Onalee
JJ Onalee
01:07 25 Jun 22
I received a call from head office, who listened to my concerns, addressed them accordingly and we received our new sofa shortly thereafter. We love it. Great quality, looks better than the showroom and fits our space perfectly. Thank-you Chesterfield Shop!
Davy Colquhoun
Davy Colquhoun
20:52 24 Jun 22
Pleasant , helpful , and knowledgeable staff.High quality furniture.WowOlga is Great!!!Purchase chairs and was told initially there would be a short wait.Olga pulled some strings and on her day off got my chairs early and then called me to let me know they were ready for me to pick up.Thanks OlgaDefinitely will be back for future furniture needs.
Jl S
Jl S
18:15 20 Jun 22
I recently went shopping at The Chesterfield Shop and was met by Olga who showed me about with infinite patience and knowledge about costs and delivery time of the products. I changed my mind about what I wanted, yet Olga never hurried me and actually encouraged me to take my time to pick out what was right for me. Lovely experience.
Sue
Sue
23:40 18 Jun 22
This place is absolutely amazing ! A family member recommended them and I was not disappointed. My sales associate Ryan Foster was fantastic ! He definitely went above and beyond to help me find the perfect furniture to fit my space. Ryan, thank you for all your help and patience ! I really appreciate it !
Robert Travis
Robert Travis
18:58 18 Jun 22
Great value, delivery and set up was outstanding. Randy Dorsey was very helpful, considerate and respected my budget which was the reason I bought from the Chesterfield Shop.
Allan Bacon
Allan Bacon
18:16 17 Jun 22
We found Allison to be of great help in showing us options and explaining all the possible customizations available. Great service and the price was right!
Kim Daisley
Kim Daisley
12:23 14 Jun 22
Sharon spent a lot of time with us to make sure we purchased the best option for our space. The choices are endless. Great quality. We checked other furniture stores in the area and settled on the Chesterfield Shop. We are a return customer.
Giorgio Cerruto
Giorgio Cerruto
22:00 13 Jun 22
Marsha Nicols
Marsha Nicols
19:05 13 Jun 22
Had another excellent shopping experience at The Chesterfield Shop (Yonge location) with the expert assistance of Vanessa. We’ve been customers for almost 50 years and have never been disappointed. This is a company that offers quality product and service and, most importantly, truly values its customers.
Tanya Tack
Tanya Tack
20:37 11 Jun 22
Daniela was knowledgeable, informative, and helpful. Absolutely no pressure! Delivery was a breeze. The team was incredibly professional, quick, courteous, and accommodating. My sofa even showed up before the expected date. I bought from The Chesterfield shop 20+ years ago, and I am a returning customer. Would absolutely recommend!
Cathy “Cat”
Cathy “Cat”
16:41 10 Jun 22
My husband and I ordered a sofa and loveseat from Maryam. She's so knowledgeable and nice! Made the process easy.
Royal Jafarov
Royal Jafarov
23:29 09 Jun 22
Great experience in the shop, especially when Olga patiently helped us choose the correct sofa after going thru all items for 2 hours )).We really liked the sectional at Chesterfield and hope to see our order to arrive on time and as described. The area of improvement the chesterfield could be digitalization of buying experience and managing order statuses
Terry Wright
Terry Wright
02:37 08 Jun 22
I had a really great experience with Vanessa, she was very patient with me while I worked through all my questions and interests, she was knowledgable and made the process easy. I'm so excited for my new recliner sofa, I know it's going to be great!
Rob Gould
Rob Gould
18:19 07 Jun 22
Victor was friendly, knowledgeable and patient. We are still awaiting delivery, but so far the experience was a very positive one.
Ahmed Khalil
Ahmed Khalil
14:37 04 Jun 22
Our family got our living room set and family sectional from here during the pandemic. Great staff, quality selection. Highly recommend!
Stuart Glaser
Stuart Glaser
14:28 03 Jun 22
Excellent experience shopping for sofa bed. Vanessa was patient and very knowledgeable. Helped us come to a decision which we were happy with. The delivery was on time and efficient. Everyone was very pleasant.
Sue Wilson
Sue Wilson
22:53 02 Jun 22
I had been looking for a chesterfield for a very difficult room for over ten years with no success until I walked into the Chesterfield Shop! I met a lovely sales associate named Olga! With her bright smile, friendly demeanour and sparkling personality she listened to all my specifications and made the whole process a pleasure! She answered all my questions with knowledge and competence! Olga’s expertise in interior design was also an asset, she showed me colours and patterns I never would have considered. Thank you to Olga and the Chesterfield Shop for making what had been stressful for years, an absolute pleasure! We couldn’t be happier with the custom chesterfield, chair and cushions we purchased. When you go to the Chesterfield Shop I highly recommend you ask for Olga, she is great and we can’t say enough good things about her!❤️
Vince Cerruto
Vince Cerruto
14:52 01 Jun 22
Natasha Davis was our salesperson and she was very helpful and knowledgeable on the different products we were looking atVery professional and a pleasure to work with
Eva Chan
Eva Chan
04:22 01 Jun 22
Thank you to Aya for taking such great care of my mom and I both times we visited The Chesterfield Shop. We shopped around a little bit and we quickly realized the customer service we received from her was incomparable.We walked all over the big showroom testing out various sectionals. She took the time to help us figure out our preferences and narrow it down to a couple of choices. We never felt pressured or rushed into making a purchase.Highly recommended!
melina mariani
melina mariani
12:05 31 May 22
When we first walked into the store we were overwhelmed. Thankfully Dennis was able to help us right away! He asked us all the right questions in order to understand our budget, what we were looking for and the best sofa for our first home. He was knowledgeable and made us feel very comfortable. Any questions I had he was able to answer honestly and really provided us with the best service. When going to chesterfield shop I would recommend asking for Dennis! I cannot wait to see my new sofa when it comes in.
Cathie Cappuccitti
Cathie Cappuccitti
18:31 25 May 22
We appreciate the assistance received from Sharon Koufes. She is very friendly & knowledgeable about the products sold in the store. Sharon asked us what we were looking for & pointed out what we may be interested in. We felt no pressure to make a decision or purchase the item we were looking at. Thank you Sharon Koufes for making the purchase of our new sofa so easy!
Myra Percy
Myra Percy
17:26 25 May 22
Maryam was great! Everything about my experience was wonderful.Wish I could give 10 stars.Maryam answered all my questions and was very patient with my deliberations about choosing the sofa.
Banafsheh Shamloo
Banafsheh Shamloo
15:06 25 May 22
My husband and I visited Chesterfield and yonge and Eglinton and Amal helped us find our beautiful sectional couch right away. She is very knowledgeable and helped us customize our order easily. She is so prompt and response to our follow ups right away. All in all we had a great experience with Amal and Chesterfield. This is the second time we bought our Couch from this store and we fell in love with both right away. So comfortable, beautiful, and great furnitures. Definitely recommend chesterfield and working with Amal.
Peter Sinclair
Peter Sinclair
22:04 22 May 22
Purchased a sofa and recliner from The Chesterfield Shop in Scarborough.My wife and I were assisted by Olga Coish. We met with Olga 3 times before making a decision. She was very knowledgeable, professional, patient, and we didn't feel pressured.Olga was a pleasure to work with.
Glenn Dickler
Glenn Dickler
20:37 22 May 22
Bettyann Baynham
Bettyann Baynham
19:31 22 May 22
Needed a sofa went shopping at 5 different places, last place we went was the chesterfield shop and what an experience. Sharon was our sales person and what a fantastic person,she is very knowledgeable in all the fine points in a sofa from the frames to the cushions it was a great experience,and yes we did find the perfect sofa I highly recommend the chesterfield shop and ask for Sharon.
Ingrid Chan
Ingrid Chan
00:29 22 May 22
Had a great experience at The Chesterfield Shop! Vanessa helped us go through all the different couch styles that would fit our needs. It was a super quick, super helpful session, and we got a great deal on a couch. Thank you so much!
G Steele
G Steele
22:12 21 May 22
I had been shopping for something cheaper, with laughable experiences dealing with sales staff in other area stores, when I decided to check out The Chesterfield Shop.Olga was eager to help with a straight-forward, no-nonsense approach that made me feel at ease with my purchase. The couches in this store are Canadian-made, and the quality of the product made me immediately decide to shift my approach from extremely budget minded to quality minded. In the long run, I expect this purchase to well outlive a cheaper item I may have bought at another store, so I guess it really wasn't all that expensive after all.Thank you, Olga, you were a pleasure to deal with, and if I decide to make another purchase, I'll be back to see you (and I promise I won't drive my car through the front window of the store, lol).Gord.
Clorine Weir
Clorine Weir
20:25 21 May 22
Maryam she is the best Customer Service/Sales Rep I have ever had the pleasure of meeting.My gift is off the chain I would recomnend you and Chesterfield to everyone at keast I already told 3 persons.I cannot wait to enjoy my purchases.XXXXX
Dmytro Denysenko
Dmytro Denysenko
17:50 21 May 22
Amal was very helpful in finding us a couch which meet our particular needs. Highly recommend!
Sandy Kates
Sandy Kates
18:01 20 May 22
I loved my shopping spree at Chesterfield Shop with Allison.:)
Barry Grosman
Barry Grosman
21:45 19 May 22
We wanted to replace our old uncomfortable living room furniture. After a lot of research and driving around visiting other stores, we went to The Chesterfield Shop on Kennedy Road. Olga Coish helped us find and configure the most comfortable furniture we had experienced, from the Asher collection by Palliser. Olga was very accommodating as we dithered about leather choices. Looking forward to getting our new furniture ASAP (lead times for custom furniture are quite long). Thank you Olga and The Chesterfield Shop.
Violet
Violet
23:57 18 May 22
I bought my daughter’s first couch from this store back in 2017. I am very happy with the quality of their product that there’s no other place I will buy sofa furniture from. Due to my previous experience though, I decided not to go the custom-made route and decidedly chose from what’s in-stock already. Lucky enough, they had a sofabed that met the size, design and colour-scheme of my daughter’s place. It was delivered within 1 week, very happy about this! Worth every penny! I will never buy anywhere else again. Great customer service! Highly recommended!
Michael Chiovitti
Michael Chiovitti
18:04 18 May 22
It's been over a year since I purchased my theatre seats from Walter at the Chesterfield Shop and I've been wanting to leave a review about my experience and never got around to it but I just had to make the time because I can't say enough about how incredible this man was in helping me with my purchase. From my initial phone call when he cleared his schedule and allowed me to go in to see him within 5 minutes of me calling. He was a pleasure to deal with and extremely knowledgeable on all the different theatre seat options and configurations. I could sense his sincerity and genuine nature within minutes of meeting him and made a deal on the spot. The owner of the store, Pam reached out to me within days of my order and gave me her personal number and was like a personal concierge to me throughout the waiting process giving me regular status updates. I was so amazed at the level of service both Pam and Walter provided me with and the quality and function of the seats I purchased that I am looking to make another purchase of the same item for a family member right now. As for the seats themselves they are AMAZING!!! The are fully automatic and adjustable in multiple ways, they light up, have built in cup holders, tray tables and they're so easy to get in and out of - there's no sinking in and feeling like you've fallen and can't get up like some subpar couches and recliners out there. I would highly highly recommend The Chesterfield Shop and the Palliser line of Theatre Chairs!
Yasmin Samuel
Yasmin Samuel
20:54 16 May 22
Amal was very helpful in finding us a couch that would meet our particular needs. Found the style and size we needed. Also had good fabric options.
Yana Vorontsov
Yana Vorontsov
13:49 16 May 22
I had an amazing experience with Amal at the Yonge location. I bought a lovely 3-seater leather couch and I knew it was a big decision - she didn’t pressure me and was knowledgeable about the product to help me make an informed decision. She’s super professional and has a great eye for design. Highly recommend!
21rubyshoes
21rubyshoes
17:54 14 May 22
My experience at The Chesterfield Shop on Kennedy Road in Scarborough exceeded my expectations. I was looking for sectional furniture for my basement that was being renovated. Olga helped me understand what could be possible in our limited space. I left the store with some "homework" to do which meant identifying the focus area for the space and to do final measurements when the renovation was complete. When we went back to the store many weeks later, Olga remembered us and was very patient as we discussed the many options for arms, seats, backs and leather colours to create a final design. We placed our order and I am very excited for our new sectional furniture to arrive when it is ready. Thank you Olga for your help to make this a very positive purchase experience!!
Madelaine Jack
Madelaine Jack
01:34 13 May 22
My partner and I just recently purchased a sectional from The Chesterfield Shop. Olga was wonderful, helping us find the right sofa for our specific needs. There’s so many options for customization and she explained everything and made recommendations based on our unique space and preferences. Olga was a pleasure to work with and her knowledge about sofas, as well as the great quality from this store, made us feel confident in our purchase.
Kathryn Tanaka
Kathryn Tanaka
11:40 08 May 22
Natasha Davis was pleasant, attentive, knowledgable, and helpful.
Stefania Giansante
Stefania Giansante
10:57 08 May 22
I bought a beautiful couch and an ottoman at the location in Scarborough, and have been assisted by the Interior Decorator Olga. She was of great help and guidance throughout the process of choosing the esthetic details and fulfill my specific needs.
Andrew Outinen
Andrew Outinen
22:03 04 May 22
Shopping at The Chesterfield Shop is not your usual furniture store experience. Randy consulted with us to find the best solution for our living room. We went in with an idea in mind and Randy helped us find a better sofa configuration that saved us money.
Marmaseuth
Marmaseuth
21:58 04 May 22
We have been looking for a sofa for over a year and had found nothing. We typically walk through a furniture place, look around, see nothing nice and walk out. At Chesterfield, we were greeted by Randy who was very friendly and offered to show us various things. He wasn't pushy or annoying like all the others. We ended up purchasing a great sofa I never would have picked because he took the time to show us all the different fabrics and configurations available. Randy is not a salesman, he's a Chesterfield consultant. We would give more stars if we could.
114canada
114canada
11:34 04 May 22
Great experience with Randy. I love that the products there are mostly Canadian made.
Philip Levine
Philip Levine
12:11 02 May 22
My wife and I went to The Chesterfield Shop on Yonge St on Saturday and ended up purchasing a hide-a-bed sofa and two swivel chairs. We were superbly assisted in the store by Vanessa Guerrero who was extremely helpful, most courteous , endlessly patient and totally professional. We will not hesitate to seek out Vanessa when we return to the Shop in the future.Phil Levine, Toronto
Michael Smith
Michael Smith
08:59 02 May 22
Patient and professional service. Wide selection - Alison was very helpful
Jolana Drdla
Jolana Drdla
16:36 01 May 22
Maryam was absolutely wonderful to deal with at Kennedy and Lawrence location.Very very helpful not pushy to buy anything at all!I came to buy leather conditioner and walked out with arm chair!
Barbara Daniels
Barbara Daniels
11:23 01 May 22
Bob Fraser
Bob Fraser
16:46 29 Apr 22
After visiting a few stores, we went to the Chesterfield Shop on Kennedy Road. Maryam Azarani quickly helped us find the right couch and answered all of our questions. The couch we purchased is Canadian made. I highly recommend the Chesterfield Shop. I am a repeat customer.
Elham Mahootchi
Elham Mahootchi
23:32 28 Apr 22
Got a sofa bed from this stores. Olga the sales person was very helpful and helped us choose the right sofa for our place.The delivery was also very straight forward. The delivery guy Augustine and his colleague were also professional. They called us before coming to confirm the time and showed up at our door right on time.Overall very satisfied with my purchase and their services.
Dennis Rampersad
Dennis Rampersad
22:23 28 Apr 22
Good shopping experience at Chesterfield Shop in Scarborough. Design expertise shown by Maryam enabled us to envision how sectional would fit in desired space. Very pleased with service provided.
Caroline Rosenblatt
Caroline Rosenblatt
02:22 28 Apr 22
Wonderful experience, knowledgeable, patient salesman. I highly recommend the Chesterfield Shop
Marco DiMambro
Marco DiMambro
22:57 25 Apr 22
My wife and I went with an idea of what we wanted. Randy greeted us and showed us a few options based on our initial conversation. After looking at a few models and having further conversations with Randy (not all about couches) Randy showed us a style that he thought would suit us based on our conversations and comments when looking at the other models. Randy was not pushy but and highly familiar with the products which led to our final purchase. I would highly recommend The Chesterfield Shop, and if you can look for Randy!
ilyas khamis
ilyas khamis
17:58 25 Apr 22
My fiancée and I stopped into this store to look at sofa beds and were immediately taken care of by the staff. Gary and Daniela helped us find the perfect option, that just so happened to be in stock, and supported us in getting the promotions that were available on the Chesterfield website. We had the sofa bed delivered literally 2 days later by a professional crew who set it up in minutes. The fact that the sofa is incredibly comfortable is the substance to an amazing customer service experience.
Ashley York
Ashley York
12:49 25 Apr 22
I purchased a sofabed from The Chesterfield Shop located on Yonge Street and the service was excellent! Vanessa was friendly, knowledgeable, and great at her job. I highly recommend.
Thao Hoang
Thao Hoang
02:12 25 Apr 22
The after sales service is great. One of my control for the recliner sofa is broken. We bought this more than 10 years ago. We search everywhere for the replacement, we finally called them, they looked into their record and found our purchase and then the replacement. Thanks
Bill Pulsifer
Bill Pulsifer
23:31 23 Apr 22
Bev Kyro
Bev Kyro
20:10 23 Apr 22
Newmarket Ont. with sales rep Karen TwinneyWe really appreciated Karen’s guidance in helping us find the right couch and fabric for our family room. Karen was extremely patient, accommodating and knowledgeable as we made choices. She gave us lots of time and space to make decisions on such a large purchase.
Suzanne Levesque
Suzanne Levesque
17:27 23 Apr 22
We purchased a sectional from the Chesterfield shop recently. We received great service and attention from the sales person (Aya). She was attentive, knowledgeable and was able to answer all of our questions. Given the tight space we had to deal with, she even sent the delivery guys to measure to make sure it would fit. Good thing she did because we did not have quite the space we needed for our new couch. She said she would look at at other options for us. We went back a few days later and she had a couple of options for us to choose from, so we made the switch easily with no hassle. The reason I give it 4 stars is only due to the limited choice when it comes to couches for small spaces. Thanks again Aya for all your help!
Brian Shim
Brian Shim
16:15 22 Apr 22
I ordered a sectional back in December and had a great experience. Amal was very professional and helpful along the way. I took the measurements of my room to create a rough drawing, and she was able to clean it up and model it out into a diagram. She came back with a few suggested layouts as well as other furniture and colour ideas to complete the room. Amal actually talked me out of buying a larger version of the same sectional to ensure a better fit within the space. I highly recommended this place.
Susan Nicoll
Susan Nicoll
00:35 20 Apr 22
We knew from experience that the sofas from the Chesterfield Shop were of excellent quality. Both Allison & Vanessa were very helpful in guiding us through today's purchase. They clearly explained all the options and then backed off, letting us make our decision without pressure. We're confident that with their patient help, we made the right choice
Fredelle Richardson
Fredelle Richardson
22:55 19 Apr 22
Maryam was knowledgeable and patient and a pleasure to work with. We ordered both a family room and living room couch and required a lot of assistance which Maryam charmingly provided. Just can’t wait for them to arrive.
Mohamed
Mohamed
19:56 18 Apr 22
Olga was amazing. She was very responsive and helpful.
Shauna Dunkley
Shauna Dunkley
11:46 18 Apr 22
We just bought a beautiful new sectional for our new home. Stephen patiently helped us with the entire process and was very friendly and professional. We can’t wait for it to be delivered!
Nicholas Panagakos
Nicholas Panagakos
01:41 17 Apr 22
My Fiancé and I were looking everywhere for a sofabed to fit our needs and Olga was able to help us with what we needed. It was the perfect storm for us and we could not be happier.
kitdg
kitdg
16:26 16 Apr 22
We got a sofa bed here and what we received was exactly as we ordered. Maryam was the one that assisted us, toured us with all the sofa options we have to match the limited space we have at home. They gave us so much fabric options too which was super! But we ended up with what was on display. And it’s perfect. Quality is great and even the mattress it comes with is great.
Sandra Nasu
Sandra Nasu
16:35 12 Apr 22
My husband sat on every recliner in the shop. Excellent selection. Olga was patient and so informative.🥇
Dana Boehling
Dana Boehling
16:07 12 Apr 22
I worked with Olga at the Chesterfield Shop to find my perfect couch and she was incredible to work with. Don't waste your time at other stores where you'll make compromises on colour and styles. If you want something, the chesterfield shop has it. Olga helped me each step of the way and was very responsive to my emails and calls as well. She's the best!
chris schroeder
chris schroeder
12:19 12 Apr 22
Farah -
Farah -
04:22 11 Apr 22
Although we didn't end up making a purchase this time, I am leaving this review because Maryam was extremely helpful. She showed us around the showroom and communicated with us after, patiently answering all of our questions and providing us with options. Would definitely be back!
Outana Eghtesad
Outana Eghtesad
18:02 06 Apr 22
After looking many places for our desired sofa for our new place, we finally choose Chesterfield shop because of their high quality options. Olga was extremely helpful and knowledgeable. She showed us all our options and was very clear when explaining the different features of each model and answer all of our questions even after by email. In the time that We ended up deciding on a couch I send an email to her and although it’s her day off she responded me immediately and went to the store for us and did the ordering process for us. I really appreciate for your great help Olga!
Alexandra Rozier-Flynn
Alexandra Rozier-Flynn
17:25 05 Apr 22
Jorge and his partner just delivered my Palisser Chesterfield sleeper . They did a great job. Thank you so much! And thank you Natasha (sales rep) and delivery coordinator at Kennedy store. The no pressure sale made me come back in the new year after seing it in the fall.Merci beaucoup!
Susan Baker
Susan Baker
18:48 04 Apr 22
My husband and I were extremely impressed with Ms. Olga Coish who took such great care to ensure we made the best informed decision regarding purchases of a new couch and two reclining chairs. Her professionalism, vast knowledge and obvious sense of style(loved her clothes!) gave us great confidence in making our final selections. Ms. Coish’s warm, friendly manner was the icing on the cake to a successful shopping experience! Thank- you🙂
Doug Smith
Doug Smith
16:25 04 Apr 22
We just bought a beautiful couch and two recliners from The Chesterfield Shop. We dealt with the wonderfully helpful Randy Dorsey. Randy was incredibly knowledgeable and he helped guide us to some choices which we had not thought of. We will definitely be returning customers thanks to Randy’s professionalism. - Doug Smith
Andrew R
Andrew R
16:15 04 Apr 22
In October, my partner and I were looking for a sectional for our home and were recommended the chesterfield shop by friends and family. Upon entering the store we were greeted by Sandra who gave us space to look around but also was helpful in answering our questions when needed. After picking a style we got stuck on colour and thankfully were able to take home some fabric swatches to compare with our wall and floor colour. Overall, Sandra was super helpful throughout the whole process, not pushy or hovering over us, and was easy to work with. We can't wait to take delivery on our couch in the next few months. I hope to update the review at that time.
L.J Merced
L.J Merced
03:11 04 Apr 22
Allison at 2045 Yonge St Chesterfield Shop was amazing. I went into the store looking for a new sofa for my new apartment with no direction and Allison helped me in every way possible. She took into the account the little details of my living space and put together some amazing options for me. Details like the specific fabric, color, and measurements to help me find the perfect sofa. The sofa arrived not too long ago and I am more than satisfied. It fits my living space perfectly and fits the overall aesthetic I was going for. If you ever need help, she’s the one you should go to! 10/10 service and would buy here again!
april weir
april weir
20:13 03 Apr 22
I highly and strongly recommend asking for Randy as my fiancée and I had the most amazing customer service. He was was NOT pushy at all, extremely friendly/warm, had lots of stories/jokes, and what really counted the most he knew exactly what we were looking for in a couch. (style, multifunctional, color, and texture).I am extremely happy with the couch that we bought with amazing quality that will last us a very long time that is made in Canada. Again, Thank you so much Randy! I strongly recommend The Chesterfields Shop when looking for couches or chairs before going elsewhere.
Himmat Kaur
Himmat Kaur
19:33 03 Apr 22
Gary was so very helpful! Tons of options here for custom couches
DS CG
DS CG
22:51 02 Apr 22
This is a review of two locations: 2045 Yonge and 4900 Dufferin. We first visited the Yonge St location in February 2022 to order a sleeper sofa and a "chair 1/2". Unfortunately, over the course of the next few weeks, problems surfaced: first with the sofa - the arms were not removable - which was a requirement in order to fit up tight staircase corners - even though we had been assured was the case. Next, a problem with the "chair 1/2" - the selected fabric was no longer available. Even after returning to the Yonge Street location to find alternate furniture, we selected a replacement only to be told that the fabric wasn't available or the arms weren't removable after "checking the system/inventory/etc."Due to our experience with the Yonge St salesperson, we decided to visit the Dufferin location and found it to be a vast improvement. Jordan introduced himself when we arrived and made himself available again after we had viewed some of the sofas. As we knew exactly what our constraints were, and the style we were looking for, Jordan was able to direct us accordingly and the entire purchase took less than an hour to process. He quickly provided us with the necessary measurements, answered our questions, offered his opinion when we sought it out, and honoured the original discount on our purchase and deposit from the previous month.While the experience at the Yonge Street location was less than optimal (and we were ready to shop elsewhere), we are glad we gave the Dufferin location a try as it was a vast improvement in terms of the floor selection and the very knowledgeable staff as represented by Jordan.Will update this review once we receive the order; timeframe for delivery is 12-14 weeks which is on the shorter end of estimates we received from other shops like West Elm, Pottery Barn, Restoration Hardware.
Michael
Michael
20:41 02 Apr 22
Just had to take a moment to express my gratitude for my l-shaped couch that I've now been enjoying daily for a few years. I so much appreciated the excellent service that I got when I bought it, and absolutely received a quality product at a great price. Their semi-custom approach to creating the right couch for you is wonderful.
Daryl Marks
Daryl Marks
07:25 30 Mar 22
I went to The Chesterfield Shop on Kennedy Road looking for a new rocker/recliner, and was served by Ted. He understood my needs and budget and patiently took me through the store and showed me multiple chairs to choose from. He was knowledgeable, friendly and an absolute pleasure to deal with, and I ended up purchasing an absolutely beautiful chair. Thanks, Ted. You're a Rockstar!Cheers!
Dawn Pennefather
Dawn Pennefather
14:07 28 Mar 22
Good customer service is hard to come by these days. The moment we walked into the Newmarket store, we were greeted by Darya. She is wonderful. We did purchase funiture which we love. Even the delivery drivers were great. If you're in the market for sofas, I highly recommend the Chesterfield Shop in Newmarket and ask for Darya. You won't be disappointed.
Neil Rosenberg
Neil Rosenberg
12:18 27 Mar 22
We met with Ismat Sumi at the Mississauga location and she spent the time to review our options with us. As we were reviewing and getting concerned about the space the leather sectional would take, she offered options and recalculated the cost based on the multiple options. She was extremely helpful and helped us to chose the right sectional. We made the purchase on the spot and now are looking forward to the delivery
Darryl Findlay
Darryl Findlay
22:21 26 Mar 22
It is our third sofa purchase from the Chesterfield Shop. They have the best quality and Natasha Davis was very helpful. No pressure and very professional. Thanks again
Norman Gaudet
Norman Gaudet
19:09 26 Mar 22
From the moment Olga starting helping us, we knew we were in good hands. Our sofa is amazing and top quality. Couldn’t ask for better . Thank you to the entire team, Olga and the guys who delivered it and set it up for us. Top stars to all.
IRENE PATERSON
IRENE PATERSON
18:01 26 Mar 22
Our sales representative Ismat at Mississauga store was most informative about your products and most patients with us. Fit us right in to what we were looking for. Very satisfy with our purchase and the helpful friendly service we have received.
Lora Cassia
Lora Cassia
17:19 26 Mar 22
This was our second big purchase with the Chesterfield Shop! Our sofa has just arrived and it is perfect! We too had placed an order back in late October but it was well worth the wait!Maryam our "sales professional" spent a considerable amount of time with us ...she was so patient, knowledgeable and not pushy in the slightiest. Many thanks and we will surely be recommending this wonderful canadian company!!
angie todesco
angie todesco
23:12 25 Mar 22
I had expert knowledgeable service and guidance from Maryam Azarasni in the purchase of a sofa bed and a loveseat at the Chesterield Shop on Kennedy Road today March 25. Amazingly, on the basis of a dark and indistinct photo of the furniture I hoped to match and a tiny piece of swatch , Maryam was able to quickly identify its provenance and to find the exact match that I then purchased. as well as the sofa bed.I hope the owners of Chesterfield Shop know what a treasure they have in this excellent professional employee.Regards,Angie Todesco
Victor Bederman
Victor Bederman
20:35 24 Mar 22
Purchased a leather sofa from Gary Morin today. Great service, great help from Gary, and great selection
Erik Kreder
Erik Kreder
17:48 22 Mar 22
Olga was extremely helpful and made our visit quite enjoyable! She was very knowledgeable and quickly was able to identify exactly what we were searching for! We are very happy with our purchase!
C N
C N
16:21 22 Mar 22
Outstanding buying experience from start to finish! We were looking for a replacement leather sofa and loveseat for our family room. We found an excellent selection of Canadian made products and we lucked out with stock on a new model and colour. Loved the personal service and attention from Marty - he gave us great advice with no pressure. Delivery and set up was hands down the best furniture delivery experience we have ever had with any purchase in the past 25 years - very careful, explained the set up, and great customer service to match the buying experience. Thank you Marty and team at Chesterfield Shop Dufferin St 😁
andykap k
andykap k
15:12 22 Mar 22
I have a comment about one of your sales associates/interior designer. Her name is olga and she work at the Scarborough location. Her service was excellent. She had an answer for my many questions, being a first time couch purchaser. I went to a bunch of stores and she made the choice easy. I will be a returning customer.
Alicia Jackson
Alicia Jackson
11:36 22 Mar 22
andykap k
andykap k
23:33 21 Mar 22
I have a comment about one of your sales associates/interior designer. Her name is olga and she work at the Scarborough location. Her service was excellent. She had an answer for my many questions, being a first time couch purchaser. I went to a bunch of stores and she made the choice easy. I will be a returning customer.
A & S A
A & S A
00:11 21 Mar 22
We attended the Newmarket location shopping for theatre seating. Sales Professional Sharon Koufes was patient, informative and considerate of what we were looking for in theatre seating. The store had a large variety of inventory that enabled us to see, compare and try the features of the theatre seating before making a purchase.
Gary Redwood
Gary Redwood
14:00 20 Mar 22
From the friendly greeting when we entered to the no pressure browsing we appreciated everything about shopping at The Chesterfield Shop. Our design consultant Sharon spent a good deal of time explaining the details of each sofa and the coverings available. We especially appreciated Rob's description and differences in the leathers available. Sharon gave us time and space to make our final decision and the purchase and financing was effortless. Thank you Sharon and Rob
Aaizah Syed
Aaizah Syed
15:40 19 Mar 22
We live in condo and so were looking for a city size sofa with the right comfort and price. Chesterfield came at the perfect sweet spot but the only reason we felt comfortable is due to Amal who works at Yonge and Eglinton. She made us feel at home, showed all the options, answered our queries and even stayed back late twice (after store hours) as my mother had to see the sofa. We have just placed the order and now waiting but its about the exceptional service we got from Amal at Chesterfield Yonge and Eglinton shop.
Nancy Thomson
Nancy Thomson
17:36 18 Mar 22
Recently I visited the Chesterfield Shop at 2045 Yonge Street.I had a great experience with Allison. She was very patient and was able to answer all my questions: she demonstrated extensive knowledge of the furniture and provided excellent customer service. Allison had an understanding that the purchase of a product is a process and that the client dictates the final decision.Allison’s friendly manner, excellent listening skills and her sincere professionalism is what stood out for me. I purchased a sofa, paid my deposit but unfortunately the sofa would not fit through our stairway.There was no sales pressure to purchase another sofa. She simply returned my deposit. Allison is amazing. Highly recommend!
Louise Martin
Louise Martin
20:26 17 Mar 22
I wanted to share my wonderful experience with my recent purchase from the Chesterfield Shop. Everything was so easy from walking into the showroom to delivery. Maryam was very knowledgeable, easy to work with & not pushy as I had experienced with their 'competitors'.Very high quality products!My soft and loveseat were custom made in Canada - what a bonus! and the delivery in just 4 weeks. The 2 delivery guys were friendly, polite and made the experience so easy. They even removed my old couches and put them on the curb. 5 star rating for sure!!
Larry Baldachin
Larry Baldachin
13:28 15 Mar 22
After many years of living with an old hand-me-down sofa our family finally decided to throw the old one out (okay, we donated it to a charity) and get a new one. We looked in a number of the high-end stores along King Street East in Toronto but found one that we loved at an excellent price at the Chesterfield Shop on King Street. The staff there were a pleasure to deal with and very accommodating and definitely knew their products well.We were particularly impressed by our Sales Representative Stephan Grill who not only took us through the various models that were available, patiently, but explained the pros and cons of each ... and when it came time to buy, he gave us a great price and we felt valued!While the delivery took longer than we'd like due to a variety of COVID-related supply chain issues, when the time came to deliver the sofa the team at the Chesterfield Shop were amazing - both the scheduling team under my new best friend Maria Passynkova and the men who delivered the sofa to the house and installed for us on time and without any fuss or hassle whatsoever. They even left a little bag of candies for us as a gift from the store to thank us for our business and apologize for the delay.All in all, a great experience in every way possible - highly recommend this business for anybody looking for a great product and great customer service.Thank You! Larry (and Family)
G Somerville
G Somerville
00:16 14 Mar 22
I’ve been to the smaller one off young and wanted to check this one out. It’s the same products generally but a little more selection. Was helped by Ted and he was really helpful. I am trying to basically buy everything for an entire house so I have been doing some shopping around. Bar none the best sales person, we had been to ikea, Leon’s, the brick…everything and this was night and day difference…I am convinced he made the couch himself or something. Was very happy to place an order today and was actually surprised how much value was there. I did notice a pretty big difference when comparing them to the big box’s and felt it was 100% worth the money. Plus everything everywhere is so back ordered and since these are made in Ontario they are much faster. Very happy I decided to venture out there. Thanks again Ted!
Kenneth Chin
Kenneth Chin
05:48 12 Mar 22
I had a chance to work with Maryam @ their Kennedy location. Maryam provided great assist in helping me to pick up the sofa for my condo; she was extremely patient, and knowledgeable.Definitely will reference my friends and family to shop with Maryam again.
Dereks2D
Dereks2D
02:04 12 Mar 22
We had great service provided by Ted at the Scarborough location. It is a little expensive but overall seemed like very good quality and with a good warranty. Still awaiting our delivery.
Paul D
Paul D
21:34 09 Mar 22
Perfect service 👌
Wendy Murchie
Wendy Murchie
16:06 08 Mar 22
Sandra was great. She listened to my needs & led me to the best choice. Great service.
marke normandale
marke normandale
21:37 06 Mar 22
Wonderful store! Thank you Natasha for your friendly and courteous assistance in our search for two pull-out couches. Your knowledge of the products and the alternatives available made it possible for us to reach a decision quickly. My lifestyle change to include trying to purchase Canadian made products as much as possible, made our visit all the more enjoyable.
Boobie Needham
Boobie Needham
18:17 06 Mar 22
Brian Huber
Brian Huber
02:48 06 Mar 22
Nothing wrong with this place. A bit outdated styles for the younger folk. Decent quality for a good price. Recommended for 40 or older
Wayne Edwards
Wayne Edwards
16:51 04 Mar 22
NatashaDid a great jobWayne
Pablo Ramirez-Gaston
Pablo Ramirez-Gaston
22:03 02 Mar 22
This is the 3rd time that we order furniture at The Chesterfield Shop (Scarborough) and we were very pleased once again with the variety and superb quality of the furniture. Maryam helped my wife and I to choose a pair of chairs and she was so helpful. Maryam gave us time to review our options, didn't push us or rush us into a decision. We were very happy and look forward to receiving the chairs soon. Thank you Maryam and thank you Chesterfield Shop!
Samantha Schneider
Samantha Schneider
21:50 02 Mar 22
We had a great experience with our couch hunt. Walter was incredibly knowledgeable, helpful, and upfront with all the details we needed. He made the process so easy and stress free. The Chesterfield shop also has so many customization options available that we did not need to go anywhere else. While our couch won't be coming in for a few months due to covid supply shortages, we highly recommend visiting The Chesterfield Shop and seeing Walter.
manda
manda
19:31 02 Mar 22
The selection and prices are fantastic. Randy helped us choose a sofa. He really knew his stuff and was incredibly helpful. He listened to what we were looking for and recommended great options. He worked with us to help find something that would work for us. Everything is customizable as well. There are tons of fabric choices. The arm widths can be adjusted and the feet colours as well. Great Experience.
Cheryl Kitt
Cheryl Kitt
16:12 28 Feb 22
Natasha, our representative at The Chesterfield Shop was more than helpful. She was knowledgeable about the various products we were researching at their store. She was patient and understanding while we were figuring out what we needed and wanted in a sofa. She took a lot of time in a super friendly manner explaining options to us to personalize our experience.We purchased our sofa and feel very satisfied with our choice and the wonderful service we received from Natasha. We look forward to our delivery.Thank you Natasha and The Chesterfield Shop.Cheryl K
Berna G.
Berna G.
15:22 28 Feb 22
ALLISON is the BESTIt was my first time in this store which was referred by a close friend. I loved Allison's knowledge about the products with comparisons and in detail. She understood what I needed right away, her peaceful and efficient communication made me very confident about my dream sofa-bed which is made in Canada. Thanks Allison.
Kim Baumgart
Kim Baumgart
02:46 26 Feb 22
Nick Carthigaser
Nick Carthigaser
17:27 25 Feb 22
Working with Maryam at the Kennedy Rd. location was a real pleasure. She helped us in fabric selection and matching pieces together. No pushy sales, just the right balance to make us comfortable with our shopping experience. We had been looking for a new sofa passively for some time and were super happy to find a high quality one for a reasonable price.
Yvonne Booth
Yvonne Booth
05:26 25 Feb 22
The only place we found sofabeds that were actually in stock.
J Zweig
J Zweig
01:57 25 Feb 22
Our brand new sectional just arrived last week. We are extremely pleased! It is really comfortable, looks great, is exactly what we ordered, and is of very good quality. It took a loooooong time to come but 1) we were told this in advance, and 2) it's Covid times - we get it. Neither the customer nor the company wants these delays but what are you going to do during these times?You may be paying higher prices here than say The Brick or the like but in the long run it'll be worth it. Again, quality-made but also, the salespeople know their stuff. These are actual chesterfield SALESPEOPLE - not just someone the Brick hired because they needed a job (I don't mean to slam or single out the Brick here, I just mean any similar store and at the Chesterfield Shop both the product and the level of service are simply of higher quality). Most of the salespeople have been there for years and their knowledge shines through.I want to make special mention of Jim, the VP of Sales. We had a couple of issues to deal with along the way and the level of customer service we received from Jim was simply outstanding. He was courteous, generous, attentive and made us as customers feel extremely valued. A++
Adrian Clarke
Adrian Clarke
17:47 23 Feb 22
Maryam was super amazing showing us the couches that fits our taste and was thorough in describing the texture, specifications, and details on them. We made a purchase immediately and are looking forward to the receiving our dream couch.
Natalie Tzurkov
Natalie Tzurkov
21:20 22 Feb 22
I had the pleasure of working with Amal. Not only was she attentive to our needs, she was also very creative in her suggestions ensuring we were making the best possible decision for our new couch. She went above and beyond the call of duty and we are very appreciative for her support!
Norm Ullock
Norm Ullock
20:44 20 Feb 22
Maryam, took care of us. she was very helpful and has a very good knowledge of her product lines. She is always pleasant and thorough in our dealings with her. She gave us accurate pricing and what option we had for the product we wanted. I would be happy to deal with her in the future
Ann Westlake
Ann Westlake
12:28 20 Feb 22
I met Natasha a couple of weeks ago when I first began to look to purchase a new sofa bed. After doing some comparison shopping, I returned to the Chesterfield Shop yesterday, and made my purchase. I was glad that Natasha was available to assist me. I found her to be engaging, knowledgeable and helpful in every respect, and I truly appreciated her excellent customer service. Thank you Natasha!
Ric Bourgeois
Ric Bourgeois
20:29 19 Feb 22
Bought at Newmarket - Victor the salesperson was excellent- 3visits, very considerate to our wishes- not pushy, there to answer our questions, open and honest, gave us all the time we wanted- quality of merchandise excellent- prior purchase 10 years ago was of good quality- delivery agents extremely good and very efficient- highly recommended
Ken Paisley
Ken Paisley
20:18 19 Feb 22
Natasha was a pleasure to deal with, very friendly and not pushy like most in the business. Helpful and knowledgeable. Would highly recommend dealing with the chesterfield shop and Natasha if possible.
Gary Benjamin
Gary Benjamin
12:33 17 Feb 22
Huge selection at a range of prices. Our sales person was great, showing us options when we needed information, while leaving us alone to test out the comfort before committing to a purchase.
Marisa
Marisa
21:12 16 Feb 22
I had a fantastic experience! Go there :-)I ABSOLUTELY LOVE MY NEW COUCH!!!
Maged Ghobrial
Maged Ghobrial
18:37 16 Feb 22
It's been a great experience shopping at Chesterfiled (Newmarket, ON). One of our friends, who bought from them 3 years ago, recommended it to us. Good quality, fine style and amazing customer service.Karen showed us around, explained the differences, searched for the exact colors and quality grade we want. She has an exceptional knowledge and patience. She made all the process so easy. We will also recommend it to our friends.
Ian Crysler
Ian Crysler
23:00 15 Feb 22
Our experience at the Chesterfield shop was fantastic. Shermin Khalili showed us several couches that met our requirements. She was extremely knowledgeable about all the products and helped to guide to exactly what we wanted. The pricing and delivery options were well explained. She made herself available to us while we decided over a few days, and once decided, she finished our order quickly. We are glad that Shermin took care of us, she provided top notch service at The Chesterfield Shop.
Allister
Allister
14:50 14 Feb 22
We went to the Chesterfield Shop on Kennedy Road after looking at several other furniture stores. We were immediately welcomed by Maryam who spent a lot of time with us. We were impressed by the variety and the quality of the furniture and ordered a beautiful leather recliner.Maryam was extremely friendly, helpful, knowledgeable, patient and charming as she guided us to the perfect furniture for our needs. We were so happy with her service that we returned weeks later and purchased a couch and ottoman.It has been a pleasure working with Maryam and we plan to return to the Chesterfield Shop because of her exceptional service and the quality of the furniture available.
Julia Haggerty
Julia Haggerty
13:06 14 Feb 22
So far, so great! I purchased a section sofa and ottoman last week and Shermin's service was outstanding. Her product knowledge and customer service skills are excellent and she was very efficient. I'm going back this week to shop for a chair...with Shermin of course! Can't wait for our furniture to arrive in 12 weeks!
muneer24
muneer24
22:00 12 Feb 22
Edward J Okopny
Edward J Okopny
14:10 12 Feb 22
As it should be, great selection of couches. Sales rep, Jordan, was very helpful and very friendly, without being pushy. Did not pressure, kept his distance and simply answered questions asked. Gave the impression that he was proud of the company he worked with, which says a lot about the product.
Karen W
Karen W
16:33 11 Feb 22
So very happy with my sofa!! Unbelievable how many choices in fabrics and colours available for customizing. Natasha at the Kennedy Rd location was very helpful and patient.... Thank you again K
Nazir Alani - DLC
Nazir Alani - DLC
15:37 11 Feb 22
We are repeat customers !We just purchased another piece and Maryam, our sales rep was fantastic.Chesterfield shop has great leather sofas.Their service has always been great and we got our delivery today - and once again very pleasant service.Maryam, thank you once again !
Celeste Pang
Celeste Pang
21:44 08 Feb 22
Amazing service from Olga Coish at Kennedy location!!My partner and I purchased an excellent queen size sofa bed and living room couch set at the Kennedy location from Olga Coish. The process was seamless and enjoyable, Olga walked us through all our options providing excellent professional suggestions and reading our different tastes very well. She even arranged delivery from the Winnipeg manufacturer directly to our new home outside of Ontario. I'd highly recommend the Chesterfield Shop, and Olga in particular!
Malcolm Gurley
Malcolm Gurley
19:22 08 Feb 22
My wife and I purchased (2) couches from The Chesterfield Shop location on Kennedy Road in Scarborough about 5 years ago. We purchased couches made by Pallister (made in Canada) as we were dissatisfied with cheap poorly made couches made overseas by other companies which lose their shape and support over time. After 5 years the Pallister couches are as good as they were brand new! Amazing product!We went back to the same store and spoke with the store manager, Ted, who we had dealt with 5 years previously. This time we bought theatre seating recliners for our home theatre area in our home and again we purchased Pallister products.Ted is very knowledgeable and provides great service. If you are looking to buy good quality products at decent pricing levels that will last and make you happy for many years, go to The Chesterfield Shop.
Gary Tile
Gary Tile
00:31 08 Feb 22
We are thrilled with our latest purchase from The Chesterfield Shop. The entire process once again exceeded all expectations. The sales staff was helpful, creative and gave us great ideas. The delivery was scheduled immediately and the customer service was very responsive. We received our items on time and exactly as promised and the team was very helpful setting up our room. Highly recommended.
Meg McKeown
Meg McKeown
18:13 07 Feb 22
Had a great experience shopping for a new couch with Olga. Super helpful and accommodating and helped me through the entire process until delivery. Made herself available at all times - really great couch, I love it
Kyleigh Wallis
Kyleigh Wallis
15:24 07 Feb 22
After receiving numerous recommendations for the Canadian made sofa beds from the Chesterfield Shop, and their level of comfort, quality and longevity, we recently visited the Kennedy Road location to purchase a roll-away sofa bed and the experience was wonderful. Our sales associate, Natasha was a pleasure to work with, she met with my partner and myself both individually to go over the options and details available to us, and we visited again together to make a decision. Natasha did not use pressure tactics during her sale, she was honest and unbiased in the information she gave us in order for us to make an informed decision that felt best for our situation and investment. The whole process was enjoyable and we are very much looking forward to the new sofa for our renovated basement.
jacalyn
jacalyn
12:46 06 Feb 22
Went into The Chesterfield shop yesterday with my husband to purchase a new sofa. We were greeted by Sharon who was very friendly. As we browsed different sofas, Sharon explained the pros and cons for each in terms of what we were looking for. She gave us detailed information on materials used in each piece as well as where they were manufactured. It is cool that almost everything is fully customizable in regards to material and layout. We ended up purchasing one and it is expected to be delivered end of March/April. We are very happy with our service and would recommend to our family and friends. Can’t wait for our new couch!
kbtrenwith
kbtrenwith
03:27 06 Feb 22
Ask for Aya! Very knowledgeable and helpful. She provided us with some practical advice which helped us finalize our decision. When you’re spending 3-5k on a sofa it helps to work with someone who is transparent and helps steer you in the right direction. Aya knew a lot about the manufacturers, the different styles. We felt like we were well taken care of. Prices were competitive and ultimately we felt good about supporting this company.
Connor Talbot
Connor Talbot
23:11 05 Feb 22
Very good 👍 Marty was a great salesman
Lyndsey Clabby
Lyndsey Clabby
17:54 05 Feb 22
Aya was extremely helpful in finding the exact sofa we needed in the delivery timeframe we required!
Christine Kube
Christine Kube
15:45 05 Feb 22
Love the shop and Allison is so amazing! She is friendly super helpful and will do the best to get you a deal if possible. I will always recommend her and the products. Best quality
Adam Smith
Adam Smith
03:27 03 Feb 22
Great experience buying my first couch from The Chestfield Shop! Walking in, I was instantly impressed with the selection. The showroom is well organized with a great display of all the options available. Maryam was so helpful in finding me the perfect couch. Delivery went smoothly and I am so happy with the final product.
Fireproofing Plus
Fireproofing Plus
15:13 02 Feb 22
We were looking for sofas and chairs for our new home and were pleasantly surprised by the selection and quality of furnishings available. Karen T. was extremely friendly, helpful and knowledgeable. We found what we were looking for without feeling pressured and look forward to our delivery in the spring. Thanks from Dave & Pat
Dinah Macleod
Dinah Macleod
17:32 01 Feb 22
We had the pleasure of meeting Natasha yesterday. She is an amazing sales associate. So friendly, knowledgeable and helpful. She gave us some great options. We never felt pressured. We left the store on Kennedy Road being very glad we had gone into the Chesterfield Shop. Natasha definitely deserves 5 stars. I would highly recommend the Chesterfield Shop. We are now waiting anxiously for our furniture to be delivered.
Wendy Fox
Wendy Fox
19:53 31 Jan 22
Natasha was incredibly helpful when I came in looking for very specific furniture. She made it easy and I found exactly what I was looking for.
Minke Hasbig
Minke Hasbig
18:47 31 Jan 22
Aya was very helpful and excellent in helping us find exactly what we needed! Our last Chesterfield set is in now basement and we ordered a fantastic new piece for our TV loft.
Glenda Avayianos
Glenda Avayianos
15:27 31 Jan 22
We met Natasha Davis at the Kennedy location. She was informative, patient, and professional. Natasha made the decision to purchase a sectional for my mother so easy! Also, I was pleasantly surprised at the updated design of their furniture as well as the various fabric options they offered. Thank you Natasha!
Chandra Lathangue
Chandra Lathangue
05:08 30 Jan 22
After spending 3+ hours working with Sharon over the last 2 weekends we are now waiting with anticipation for our new basement seating to be delivered. Working with Sharon was a great experience. She’s very knowledgeable and has a great sense of space and design. It’s a no pressure experience but her assistance is there when needed. I wouldn’t hesitate recommending Sharon or the Chesterfield Shop in Newmarket.
Rory McNaboe
Rory McNaboe
22:01 28 Jan 22
***PROBLEM SOLVED! We received a response from the Head Office within an hour of posting this review, and a call this morning. A loaner couch is on the way, and we will be kept updated on the status of our couch. The delay is due to a delayed shipment of parts needed by the manufacturer, which hopefully will indeed be resolved within 1-2 weeks. Lots of apologies for the lack of communication, and we are very happy with how the situation has be rectified. Happy days!We ordered our sofa Labour Day weekend, 2021. The number one consideration for us was the delivery timeline, as we needed a sofa bed for guests staying with us at the end of October. The timeline was 6-8 weeks, the salesperson assured us it would be no longer than eight weeks. It's been 20 weeks. We have chased updates (zero communication initiated by the store at any point) and have consistently been told 'early to mid October' - 'early to mid November' - 'early to mid December' - 'early to mid January' and now 'one to two weeks'. Fingers crossed. At this point we just need a new couch (old couch has been broken since August).
Alison
Alison
20:58 27 Jan 22
At The Chesterfield Shop Jordan and Pam were extremely patient and helpful. I would definitely recommend getting your sofa here! Thanks Jordan and Pam!
Vito Junior Lotti
Vito Junior Lotti
00:43 27 Jan 22
Sharon and staff truly professional....extremely happy with the purchase of the theater recliners....delivery set up guys are friendly and thoughtful...good job to all....mmm Rob also LOL...if i remember his name correctly...
SYLVIE PELLETIER
SYLVIE PELLETIER
22:57 25 Jan 22
We were recently at the Dundas store looking for a nice but affordable sofa bed. Sandra Broglio showed us the different options after asking us some questions about the exact type of sofa we wanted. Having bought our main sofa from the same store a few years back, this was the first stop in our search. Sandra was really helpful, showing us the different options in a friendly, non pushy way. She is very professional and courteous, which is the kind of interaction that I want when making an important purchase. I recommend Sandra and the Dundas store to anyone who is looking to buy a sofa of any kind.
Peter Kastelic
Peter Kastelic
17:30 25 Jan 22
Aya very patient with us as we took much time to decide. Fair pricing good quality products.
Monika Schouten
Monika Schouten
14:06 25 Jan 22
We have been buying sofas at the Dundas Mississauga location since 1973.great quality and service.Thank you Sandra.
Tony
Tony
05:06 25 Jan 22
The best place to shop for a Sofa!!!Good friends recommended The Chesterfield Shop, so after purchasing a new home we started shopping around for a new sofa and chair. We did have a look at a few other stores, honestly don't waste your time! We were greeted by Victor who has been a Sales Professional at the Chesterfield Shop for over 15 years and he was just awesome to deal with and was able to make some great suggestions for us. We ended up going with a reversible Chaise Sofa built here in Toronto available with lots of fabric choices. We chose a gorgeous neutral beige fabric pattern. We were also looking for a swivel chair and Victor suggested a swivel glide rocker made in Montreal which we also ordered and picked out a gorgeous flower print pattern . The prices were very good and the service was fantastic, we are so pleased we purchased our new Sofa & Chair from the Chesterfield Shop in Newmarket! Big shout out to Rob who is the store Manager!Tony & Karen B.Newmarket, ON
David and Diane Payne
David and Diane Payne
18:01 22 Jan 22
Our experience with the salesperson, Sharon K, was very positive and worthy of a 5-star rating. Sharon was welcoming and friendly, let us browse, listened to what our needs were, gave relevant information, showed us furniture that fit our needs with both lower and higher end $ options. She was extremely helpful. We made the purchase. Thank you Sharon.
Dan Troyer
Dan Troyer
18:36 21 Jan 22
The staff is very friendly and knowledgeable. Rob and Sharon looked after us well and we had a very positive experience. We have been buying sofas and chairs from this Newmarket store for many years. Highly recommended for quality and service. Their guarantee surpasses anywhere else. Love to shop Canadian! Dan and Shawn Troyer
David Heath
David Heath
18:32 14 Jan 22
Just bought a sectional and sofa from Sharon K. Took some time and multiple visits to the store but everyone was great. Even the sales reps that didn't make the initial sale were helpful as we changed the configuration and model. Delivery times are long but understand it's an industry-wide challenge right now. I'd highly recommend The Chesterfield Shop!
sharon benson
sharon benson
18:28 13 Jan 22
Jo Jo
Jo Jo
03:24 10 Jan 22
Its been 3yrs since we bought a fabric sofa from the chesterfield shop, so far its had allot of use (kids) and has softened up somewhat, cushions were quite hard when new. No sagging so far and no wear spots on fabric.Its worth the money. It wipes clean if dirty (no scotchguard).My only complaint is that the smell was awful (like new car smell). I couldn't lay on it without feeling seriously nauseous, sitting was ok, as long as your nose wasn't close to the fabric. I had to put a blanket on it when lounging. It took almost 6 months before the smell went away. Staff was awesome-helpful & patient. (Kennedy rd) Delivery was a week late due to manufacturing-no fault of the store. Would definitely buy from them again, in leather,not fabric! Would give 5 stars except for the strong smell.
Seyde Atasoy
Seyde Atasoy
19:38 07 Jan 22
We were very happy with help of Maryam Azarini.She was very patient and helpful we did best decision with her help.
Astrid Schyvenaars
Astrid Schyvenaars
20:24 05 Jan 22
We bought a sectional from Olga. She was very knowledgable, every question she had an answere. We gave her dimensions and what our choice was what we wanted in a sectional. We left and had more questions afterwards she answered after hours still. We ordered it, took the financial plan. Now hoping it gets delivered after 25 weeks. Olga was very helpfull and efficient.
Sylvia McHugh
Sylvia McHugh
12:45 04 Jan 22
Recently purchased a queen size sofa bed and leather recliner assisted by Olga. From the beginning to delivery everything about the experience was excellent and I have told others. Genuine consideration for their clients. Quality of Items is excellent.
Tacklebuster
Tacklebuster
22:42 03 Jan 22
Excellent quality and fairly priced.18 years ago we bought a leather sofa from them and it's still in excellent condition. Hoping we can sell for close to the same price we purchased it.We purchased a new one because we want one that reclines and has adjustable lumbar support. If we weren't getting older, lol, we would keep the original one we bought. Looking forward to it's delivery.
Riyosh Ram
Riyosh Ram
19:45 02 Jan 22
Worked with Ted F on finalizing the couch. Great experience.
Paul English
Paul English
14:55 31 Dec 21
The quality at Chesterfield Shop is excellent and has amazing customer service and sales experience. Their sales rep Aya was fantastic, very knowledgeable, personable, and went out of her way to find me the perfect couch. Highly recommend Aya and Chesterfield Shop to all.
Kim Law
Kim Law
17:06 30 Dec 21
Knowledgeable staff who are not pushy to sell furniture. Aya was great salesperson.
Sanjay Dhir
Sanjay Dhir
17:52 29 Dec 21
Great selection.Aya A. helped us decide in optimal time and was upfront about the pros and cons of all couches. And most important, she didn't oversell anything.
Grace Jereos
Grace Jereos
16:05 28 Dec 21
David was very helpful, knowledgeable and personable. We will definitely buy from him again.
Dalia Martinez
Dalia Martinez
00:19 28 Dec 21
Excellent service. We arrived 10 minutes before closing and Ryan throughly explained the pros and cons of each sofa for my needs and helped me find the right sofa without rushing us. Top notch service.
Cecilie Beeswanger
Cecilie Beeswanger
10:23 24 Dec 21
We bought a new sofa from the Chesterfield Shop in New Market in August 2021. Most furniture takes a bit longer to get right now. We got the best news this week just days before Christmas our sofa would be here earlier than expected! The delivery team were the best I have ever had! The sofa is beautiful! Thank you Chesterfield Shop. Best Christmas present!
kim burton
kim burton
13:57 22 Dec 21
What a wonderful experience! We selected our chair and ottoman in August, with friendly and capable assistance from Jordan. Our purchase arrived as promised, on time, no issues, delivered and set up with consideration by Jorge and Jorge. We are delighted, would recommend them highly and will definitely shop with them again. Fair pricing, great selection.
Chris G
Chris G
01:31 22 Dec 21
Thank you Chesterfield shop on Kennedy for such an amazing shopping experience. I have been looking for couch for quite awhile and as soon as I walked in to this store I got exactly what I wanted. I also wanted to thank Olga for her expertise and knowledge. She exactly knew what me and partner wanted! Will shop there again.
Beth Forbes
Beth Forbes
18:07 21 Dec 21
We finally received our sofa and loveseat after 4 months.....it was worth the wait!Our Sales Rep., Randy, at the Mississauga store, was great!
Jarett Smith
Jarett Smith
22:32 20 Dec 21
Absolutely terrific experience shopping here. The sales person Olga spent at least an hour explaining and demonstrating recliners and options. No comparison to the other stores I visited that day, great selection and Olga was extremely knowledgeable about products and helpful
Roksolana Tkachuk
Roksolana Tkachuk
19:03 16 Dec 21
Great couch and great customer service! I was in contact with Maryan, she is very helpful and approachable. It was very easy to make a purchase. Couch quality is on the next level and I can just fall asleep on it every time I lay down ahaha! Delivery guys were also very cooperative and understanding. I made measurements mistake and unfortunately had to return a middle part of the couch but it was done all in the same day and price was adjusted super fast! Thank you for your help overall! Highly recommend
Adrien Lacombe
Adrien Lacombe
18:38 14 Dec 21
We recently bought a great sofa bed from Chesterfield Shop.The sales representative Amal found what we wanted right away. Unfortunately, stock issues and back end logistic systems errors went in the ways of a totally smooth experience. But thanks to the personalized support from Amal and understanding of Jim, we ended up finding solutions and getting a great sofa bed on time for the in-laws to sleep for the holidays.
Kathy Nolan-Garner
Kathy Nolan-Garner
17:57 10 Dec 21
Ask for Sandra Broglio. This is a great place to purchase sofas and chairs. A friend who bought leather sofas here starting thirty years ago recommended The Chesterfield Shop when I asked where she bought her sofas. They always looked great over the years and were super comfortable. Last year we bought new sofas and chairs. I suggested to my sister that she talk to Sandra when she needed a new sofa and she was happy. We just bought two new sofas for another space. Sandra is helpful and they sell a product that is well constructed, comfortable and have a wide variety that appeals to cottage, house and condo owners.
Stephen D
Stephen D
22:50 08 Dec 21
Good selection of Canadian made sofas. Very friendly and informative staff.
Scott McDowall
Scott McDowall
01:31 08 Dec 21
I don't often write reviews, but, in this case, an exception is warranted. My wife and I had the fortunate experience of dealing with Avery. His no pressure approach, thorough product knowledge, cander, professionalism and willingness to avail himself to our changing requirements all contributed to an excellent experience. If you are shopping at the Dufferin location, be sure to ask for Avery!!
Michna Schaubel
Michna Schaubel
01:10 08 Dec 21
I am very impressed with The Chesterfield Shop. It was recommended to me by my sister and I’m so glad she told me about this Canadian made store! Chesterfield has by far the best quality couches compared to any other furniture store. Great customer service and amazing management. We are still waiting for our couch to be delivered but I’m so excited! We will be purchasing from chesterfield shop again once we own a home :)
Ed Katkauskas
Ed Katkauskas
18:57 06 Dec 21
We placed a special order for a cloth upholstered chair, in early Sept., with an expected delivery date of 8 to 12 weeks. Over the course of the 3rd week of November, we tried to get an update on where the order was. We finally heard back from someone at H.O. via an email, that it was delayed until at least end of March next year, no guarantees for even then. It would only have been good service, to have received an update before that time, of where things stood.We then went directly to the Newmarket store, where we placed the original order. And it was there, that the Mgr, Robert, came up with a mutually acceptable solution. Thank you to Robert for the prompt and professional service. 40 Years ago we purchased our first couch through Chesterfield Shop - we will continue to use you in future.
Katie Hemsworth
Katie Hemsworth
20:22 04 Dec 21
Excellent customer service from Aya, who took the time to learn about our current living space and discussed visions for what we might like in a sofa. We will recommend to others!
Julius D'Silva
Julius D'Silva
16:23 29 Nov 21
Had a great experience at The Chesterfield Shop. Great atmosphere, wide selection and a was helped out by an amazing sales person MI Ismat.She was considerate, gave us many different options, and tried to give us the best price based on our needs. Would recommend coming back for another couch.
Tyrene Jackman
Tyrene Jackman
15:04 29 Nov 21
Fabulous experience. Randy met us at the door asked us what we were looking for and showed us the exact couch that we had envisioned in our heads before our search. He was so friendly and warm - it was such a comfortable buying experience. No pushy salesman - just someone that understood what we needed and knew the quality of the brand. I know that we bought quality piece of furniture as my Aunt bought a set approximately 7 years ago and it still looks brand new. I knew this was the place to go so happy that we did :)
eff exx design
eff exx design
03:20 29 Nov 21
Excellent service, great selection, and smooth transaction. Natasha was helpful, knowledgeable and very friendly. The delivery team (Andres) was awesome - fast, efficient and accommodating. 100% would recommend!
Stephanie Applin
Stephanie Applin
02:01 29 Nov 21
Amal at the Yonge & Davisville location is very knowledgable and professional. She patiently went over the various options for the space and outlined the different aspects to consider.
Melina Ciaccia
Melina Ciaccia
16:42 28 Nov 21
We had a very positive experience. Ismat, the design consultant, was very knowledgeable and professional throughout our visit.
Bill and Sue Heron
Bill and Sue Heron
16:43 27 Nov 21
Aya was so helpful,patient and knowledgeable. Great customer service and found good quality for a reasonable price.Highly recommend
Jim Kameka
Jim Kameka
20:24 26 Nov 21
My better half and I recently went out looking for new family room furniture, We went to several locations in Newmarket but none compared to The Chesterfield Shop. We were greeted by Sharon K who introduced herself and let us browse the store and had the keen eye to know when to approach us, She answered all our questions and was very knowledgeable, when asked about the supply chain delays she was honest and explained them clearly and explained our options. We're happy to say Sharon helped us find the perfect fit for our family room and was a pleasure to work with. Thank you The Chesterfield Shop and Especially Sharon.
Michael Anthony
Michael Anthony
17:11 25 Nov 21
Excellent products and service. Aya was very knowledgeable and personable and made this a pleasurable buying experience.
Shalemar Radevski
Shalemar Radevski
03:54 25 Nov 21
We received our sectional today and we are very happy with it.Thanks Randy ( at the Mississauga location) for your help in us choosing the right sectional that was the perfect fit for our space. Your knowledge and professionalism made our experience a good one.I would recommend your service to others.
Jane Milligan
Jane Milligan
14:11 24 Nov 21
I purchased a sofa bed a few days ago. Very helpful staff member and I got a great deal 'Black Friday"
Davida Petroff
Davida Petroff
14:18 23 Nov 21
I just ordered a large U-shaped sectional from this location. From the moment I walked into the store, Walter was extremely knowledgeable and patient. He helped me pick out the perfect couch for my family and I can't wait for it to be delivered in the spring. Thank you, Walter!
Saba Oromcheyan
Saba Oromcheyan
21:09 21 Nov 21
If you’re looking to buy furniture I recommend going to Maryam in the chesterfield shop and asking her for advice and assurance!!! I have bought several couches through her and I couldn’t be happier with the quality and also Maryam’s service.I was able to make the purchases through calling+ texting Maryam without even going in to the store. Maryam always has excellent service and listened to what I wanted and was able to find the exact same thing!!! I’m very happy with my purchases!!
E Malchevska
E Malchevska
05:17 21 Nov 21
We already have 2 items from this store and I can not be happier. The quality is awesome! Your customer support and care is great. Sales people in the store treat their customers exceptionally. Many thanks to the guys who deliver sofas, they are so nice and helpful. They helped me to move old sofa to the basement and replace it with a new one, that was highly appreciated! Thank you, Chesterfield team for your wonderful job!!!
Annalisa Kober
Annalisa Kober
19:19 20 Nov 21
raphaela ramos
raphaela ramos
18:31 20 Nov 21
Reasonable price and high quality product, we had excellent customer services with Walter the salesperson. Highly recommended.
Myke Hamada
Myke Hamada
18:30 20 Nov 21
Sales associates are amazing and well informed. Clear explanation about sofas and materials. High quality products and deals
Aaron Del Rizzo
Aaron Del Rizzo
15:44 19 Nov 21
Had a great experience at the chesterfield shop in Mississauga. Randy spent a lot of time with us and was very knowledgeable about the products and made insightful suggestions that ensured a high quality purchase at the right price. Great guy. I would recommend him to anybody.
Denise Mackay
Denise Mackay
20:24 17 Nov 21
Love this place good people
Matthew Wallace
Matthew Wallace
06:12 16 Nov 21
Great service, beautiful leather products. We absolutely love out sectional and chairs.
Angela Allen
Angela Allen
18:23 15 Nov 21
We could not be happier with our recent purchase from The Chesterfield Shop! We bought a L-shaped sectional and it's the most comfortable piece of furniture we've owned. Sharon not only helped us pick the perfect piece, but also used her design expertise to help us plan out what would fit best in our space and for functionality in our home. We had our couch delivered and they were professional, on time, and set it up exactly where we wanted it. 100% would recommend!
AJ So
AJ So
22:25 13 Nov 21
We bought our first couch at Chesterfield 6 years ago- it still looks brand new! Considering how impeccable our first couch looks (and it has a LOT of kilometres), we naturally came back to add to what we have and buy another couch for our basement. The service we get here is always amazing! The selection here is better than anywhere else we've been and the quality we've always noticed is way better than anywhere else.We were helped by Aya who was awesome! She not only showed us multiple options for what we could fit within the limited space we had, she helped us with colors and gave us time to decide, she was a pleasure to deal with! Thank you Aya & Chesterfield!!
Amanda Pullan
Amanda Pullan
02:15 11 Nov 21
Very pleased with my sofa-bed purchase from the Chesterfield shop. Worked with Allison at the Davisville location, who was wonderfully helpful, professional, and very patient with all my questions. She helped me find the right one for me. The sofa was delivered earlier than expected, which was an extra bonus.
Naomi McCallum
Naomi McCallum
21:20 10 Nov 21
Great furniture store with lots of selection. We were very happy to learn that all of the furniture sold here is made in Canada! Ismat was very personable, helpful and honest with us in finding what worked best for our needs and tastes. Highly recommend!
Tristan Laframboise
Tristan Laframboise
14:22 09 Nov 21
Great experience, Gary Morin (interior designer / sales associate) was helpful and polite.
denise mackay
denise mackay
23:19 08 Nov 21
Olga coish was really helpful and informative and friendly
K Waltz
K Waltz
16:25 08 Nov 21
Great low pressure shopping experience, but Randy in Mississauga knew exactly what we needed and had us setup in no time. Also, he respected the opportunity to sleep on our decision before we made the purchase final and managed our expectations for the delivery times. I was reccomended by a friend and recommend shopping here again.
Wendy Buckingham
Wendy Buckingham
15:05 08 Nov 21
Have made several purchases from The Chesterfield Shop. Most recently worked with Randy Dorsey who was fantastic with explaining our options for a couple of very specific pieces. He is a true professional in his field.
Anny Bryson
Anny Bryson
03:19 07 Nov 21
Vanessa was very patient with us. We had so many questions and she was very gracious all along. It was a very nice experience. Let’s hope the delivery will be as smooth ( wasn’t last time we bought a couch there, 10 years ago ) and the 5 stars will be well deserved. We highly recommend the store in midtown.
Michelle Milgram
Michelle Milgram
22:17 06 Nov 21
Avery helped me out today. Had a fantastic experience buying my first couch. Very patient, very informative, was willing to answer all of my questions, double checked on super random specific questions I had. Helped find the most outrageous teal colour which is no small feat and I absolutely love it! Spent about 2.5 hours in the shop and Avery gave my mother and I lots of space to discuss our options but was always readily available whenever I had questions and periodically popped in to make sure we didn't have any additional questions.
Ashley McCarthy
Ashley McCarthy
15:27 06 Nov 21
We came here with our toddler to look at buying a new chesterfield and Aya, the sales rep, was awesome. She was super helpful and knowledgeable. I highly recommend The Chesterfield Shop for high quality, customizable furniture
audrey joseph
audrey joseph
02:03 06 Nov 21
Had a very good experience with the manager, Vanessa. She was knowledgeable and pleasant to deal with
Ziad Awad
Ziad Awad
01:33 06 Nov 21
Let me tell you about this superstar sales clerk Natasha. When my wife and i walked into the store, it was just to browse. Natasha was the first to approach us. She is extremely helpful, quick, smart and listened to what we were looking for. She provided suggestions, by showing us different options, carried those heavy fabric books around and found us the couches to satisfy our want. She saved us from further furniture stores in search of that piece to fit our lives. Thank you Natasha, you are awesome.
Tyler Schnare
Tyler Schnare
21:08 03 Nov 21
Couch was great, though I did not receive the couch spray that was supposed to come with it.The sales staff was great as well.I do wish the couch was a bit less expensive, but it does feel very good quality
Keith Burtles
Keith Burtles
20:20 03 Nov 21
We visited the Chesterfield Shop on Dundas in Mississauga and were very impressed with the selection and quality of sofa sets. The ladies at the front desk were very friendly and courteous. Randy Dorsey assisted us with choosing the right product for our needs. He was very professional and polite and we really appreciated his advice and patience. The Chesterfield Shop is very fortunate to have Randy on their team. Thank you Randy for your help and guidance. Keith & Beulah Burtles
Allison Donnelly
Allison Donnelly
19:43 02 Nov 21
Aya at The Chesterfield Shop has been an absolute pleasure to work with on numerous occasions. She is friendly, professional and extremely knowledgable. I would gladly recommend Aya at The Chesterfield Shop to anyone looking for assistance with furnishings for their home.
Don Reid
Don Reid
15:41 02 Nov 21
I wish to express my great appreciation to Gary Morin, Sales Professional for all the assistance he has provided with art work items over the years. Dealing with Gary has been a pleasure. He is kind, polite and generous with his time.
Janine Veinot-Wolch
Janine Veinot-Wolch
23:49 31 Oct 21
Ken Cooke
Ken Cooke
21:42 31 Oct 21
Olga Coish was a very helpful sales person. She was direct, on point, knew all the merchandise and understood what we were looking for. Her excellent service made the experience great and we bought a couch, love seat and a coffee table! Thanks Olga
Eliza Martinez
Eliza Martinez
19:32 31 Oct 21
What a pleasant experience!! Randy you were so helpful, knowledgeable and honest. We never felt pressured and you're sense of humour gave us an experience we never expected. We're beyond excited for our new sofa. Thank you awesome Randy!!
Quentin Toderick
Quentin Toderick
02:01 31 Oct 21
Had a very enjoyable experience shopping for a sofabed at the Midtown location. Amal was very helpful and patient as we went through the different options and helped us purchase a beautiful navy sofabed and an ottoman. She had great communication by diligently following up on the order and had great suggestions on colour coordination. Thank you Amal for a great experience. Looking forward to receiving my new sofabed and ottoman.
Joanne Pipito
Joanne Pipito
03:37 30 Oct 21
Amazing service by Olga! She let us look around, kept her distance while we sat on almost every couch. Finally asked her opinion on a leather sectional which we wanted to purchase and have delivered in a couple of days. We were in luck it was in stock. Thank you for helping, it looks beautiful in our family room. Delivered 3 days later, now that’s service!
Joanne Pipito
Joanne Pipito
02:46 30 Oct 21
Amazing service by Olga at the Scarborough location. She gave us our space while we looked around and answered our questions. Love our new sectional. Thanks for the advice Olga, you were right it looks perfect in our family room.
sunil dsouza
sunil dsouza
00:12 29 Oct 21
Good product 👌
rusi tamboli
rusi tamboli
23:03 28 Oct 21
Natasha made our shopping experience a very pleasant one. After introducing herself to us she left us alone to browse the sets. Whenever we needed assistance, she was available to us right away. We did not place an order right away as we wanted to think further about the purchase.Several weeks later we returned to the shop, and finally we made our decision. All our questions and fears were answered. We are very pleased she found us at out first visit and closed the sale with happy customers.
Karen Murphy
Karen Murphy
16:12 26 Oct 21
Amazing service! Randy in the Mississauga store helped us to find our perfect chairs a couple of years ago. He gave us some great thoughts and informed us on the different quality of leathers. We recently called him as we had a question about our chairs. He pulled up our file and was able to help us and get all of our questions answered within minutes. We love our chairs and we would highly recommend this store and Randy!
Dave Walleye
Dave Walleye
02:17 26 Oct 21
Just made our second purchase within 3 years from this location of The Chesterfield Shop. We had excellent service from Dennis who genuinely listened to our needs and helped guide our decision making with a sectional that would work in a newly finished basement space. Highly recommend this location for great service and high quality furniture options!
Rita Samaha
Rita Samaha
01:28 26 Oct 21
My friend recommended this location and she was right. Randy was amazing, very welcoming, patient, knowledgeable and helpful. Randy's great customer service and genuine kindness made me more comfortable with my decision to purchase from Chesterfield. Thank you Randy. You were great.
network king
network king
18:51 25 Oct 21
Great place for Sofa bed selections. We were looking for one for our guest bedroom. We dealt with sales pro Randy who is at the Mississauga location. He is very knowledgeable, and a genuine person who wants to sell you what you need. We ended up buying from the chesterfield shop what we needed with his help.
Awesome Sisters
Awesome Sisters
12:09 25 Oct 21
This was our second time buying a sectional couch from the Dundas Street East locatuon in Mississauga and just like the first experience it was great! Dennis was very patient and friendly with us and really took the time to go over all of our options and let us know of the timelines for delivery, as they are a real issue at the moment. I would definitely recommend this store if you are looking for furniture, they have a huge selection of everything you might be looking for at reasonable prices. Ask for Dennis, he is the best!
Debbie DeCunha
Debbie DeCunha
01:07 25 Oct 21
Randy was amazing. I had a vision but it wasn't the same as my husband's Randy gave us well guided advice and the space for us to come to an understanding ALL worked out well and now we just have to wait for delivery thanks so much Randy for your excellent sales person skills, knowledge of your product and patience. Happy wife happy life
Mladen R
Mladen R
19:34 24 Oct 21
Aya was very helpful and assisted us with a sofa purchase. Would recommend her!⁰
Nancy & Ted Liss
Nancy & Ted Liss
04:21 24 Oct 21
We were looking for a quality recliner that didn't look like a recliner. We went to the Chesterfield Shop, where the sales person, David Zworth, helped us. After determining our needs, he helped us find the perfect chair, without ever feeling pushed or rushed. The recliner was very high quality, with a choice of real leathers at a reasonable price, and made in Canada. Being a custom order, we were told it could be 12 to 16 weeks for delivery. We were pleasantly shocked that it came in just nine weeks. Delivery and setup was efficient, with the box taken away. A great purchase, and a great store to buy from.
Arturo Reza
Arturo Reza
23:47 23 Oct 21
My wife and I just bought a sectional from the Chesterfield. Aya was very attentive and helped us find exactly what we were looking for without being too salesy or pushy. She accommodated our needs and also gave us space for us to discuss. Our shopping experience was excellent.
that guy
that guy
20:57 23 Oct 21
Belinda Nedd
Belinda Nedd
22:51 22 Oct 21
I highly recommend Chesterfield shop. Sandra the sales rep was amazing, she went over and beyond for us. With out her help and recommendations i wouldn't have my couches. So when you go in ask for Sandra she takes her time and answers all your questions. Thank you Sandra for all your help.
Meghana M
Meghana M
18:30 20 Oct 21
A few weeks ago I visited the head office of the The Chesterfield Shop for 10 minutes and one of the salesmen was extremely disrespectful and rude to me, an experience first-of-its-kind in Toronto. We left feeling upset.Last week, I gave the store another go at another branch (Midtown) and I am glad I did. Allison was wonderful to work with. She was patient and answered all our questions. She even helped us make a choice when I was being indecisive. Happy to have found what we wanted and looking forward to getting our new couch. Oh, even the store manager helped us when Allison was busy with other customers. Had a great experience. Thank you! :) I'd recommend this location. Very friendly and helpful staff.
Jennifer O'Connor
Jennifer O'Connor
13:27 20 Oct 21
Highly recommend this location and Dennis as your salesperson for all your furniture needs. Two sofa purchases in the last several months that have gone very well. Dennis goes above and beyond to ensure all questions are answered. He has been patient with all my product inquiries and very knowledgeable on the products offered. I’m pleased with the entire process from start to finish. I will definitely work with Dennis at The Chesterfield Shop in the future.
Lesli Q
Lesli Q
03:07 19 Oct 21
excellent quality, large selection, just purchased my 2nd couch from them
I purchased a condo size swivel rocker arm chair. Originally it was going to take 15-20 weeks for delivery due to the pandemic. I received it 3 weeks after purchase. Amal from the Yonge and Davisville store was very professional and knowledgeable. I love love my new chair it's extremely comfortable and looks perfect on my new apartment. I would definitely buy from the Chesterfield shop again.
Maria Sukiasyan
Maria Sukiasyan
20:34 12 Oct 21
Randy Dorsey is the sales rep that has been helping us with all our purchases for 4 years now. Very helpful!
Anne Anderson
Anne Anderson
21:47 11 Oct 21
Relaxed atmosphere, helpful sales associates, and best of all, no pressure! This is my third sofa from TCS, the other two are still in great shape.Money well spent.
Ashley S
Ashley S
03:40 10 Oct 21
Dennis was an awesome salesman. Loved his helpfulness, great customer service and amazing attitude. If you want a stellar shopping experience, stick with him. You can't go wrong. I bought a 3 person sofa plus a singlet recliner before Thanksgiving day for my new condo. He's a 💎 gem. See him.Ashley
Bianca Guarnaccia
Bianca Guarnaccia
16:52 09 Oct 21
Couch shopping was not easy. There are many things to consider and the longevity of the item makes it that much more important to do all the research beforehand. Denis at the Duffern St. location made it easier for us. We thought we wanted a sectional but after speaking to him he showed us the benefits of separate pieces. I'm so glad we purchased from The Chesterfield Shop. Thank you Denis for all your help!
Linda Chase
Linda Chase
20:10 07 Oct 21
Love our new sofa bed for our guest room. Store experience was great, delivery was on time, sofa was set up and garbage removed. We were even given a complimentary bag of candies as a ‘thank you’!!
Yusuf Yasar
Yusuf Yasar
04:37 07 Oct 21
Such a smooth, seamless experience at Yonge and Davisville location. My wife and I were considering Pottery Barn at first and despite we were offered a shorter delivery timeline there, we still went with The Chesterfield Shop mostly because of their flawless professionalism. Allison was simply amazing; she was extremely kind and helpful in a no pushy-way. There was no sales pressure at all, just truly professional service with extremely nice attitude. Strongly recommend!
neill rankin
neill rankin
23:16 05 Oct 21
Great couches. My daughter was looking to buy her first couch for her first apartment. It was only chance that we hit a red light on Kennedy and saw the store. I, wrongly, assumed their couches were "old" in style. We saw we liked and she bought her L shaped couch there. There couches and chairs are Made in Canada! She chose the style of arms, legs, length, and fabric. We ahd a mix up at delivery and the longer length of couch couldn't turn the hall bend to go in. We called and for a very reasonable price they seperated the angle part and a few weeks later all was put together on her apartment. This was 3 years ago. It's as comfortable as the first day and is in perfect shape. I think she will have this for amny years to come. When we want another couch we will be back to buy from them. As the salesman said " if they only offer two fabric colour options you know it came of a container". For a little over that kind invest in one to last a very long time. (And keep a few more jobs in Canada.)
Laurel Henning
Laurel Henning
20:19 04 Oct 21
Yonge Street store manager Vanessa is very knowledgeable and helpful. Prices are good if you catch a sale. Delivery service is efficient.
Duane Graham
Duane Graham
17:10 04 Oct 21
I had a great experience picking out a couch with Natasha, she is incredibly knowledgeable of the products from where they are made to cloth and leather options. I was happy to hear they have a large selection of furniture made right here in Canada with so many options for materials from average to very high quality leather.
Timothy Stainton
Timothy Stainton
23:43 03 Oct 21
So happy with our new couch! Thanks Vanessa for spending so much time with us helping to pick the one we did! It's perfect.
Barbara P
Barbara P
17:27 02 Oct 21
We just bought a couch here today at the Mississauga location - the selection was fantastic (especially with sizing options) and the quality of the product was better than the other stores we went to. Dennis, the salesperson, was very helpful, knowledgeable about the product, and there when we needed him and not pushy. We look forward to receiving our couch in the future. Thanks Dennis!!
Sydney G
Sydney G
14:43 01 Oct 21
I was helped by Walter at the Dufferin location - he was patient, not at all pushy, happy to answer any and all questions, and clearly had a ton of experience and knowledge in what he does. He was realistic about expected delivery times and gave an honest opinion when asked, and was great about explaining customization options and helping me find something that would fit in my smaller space.I would definitely come back to this location in the future and look for Walter, and would happily refer him to friends and family looking to buy a nice couch/chair etc.
Andrew DaCosta
Andrew DaCosta
00:29 01 Oct 21
We purchased a sectional and a chair from Gary Morin at the downtown Toronto location.Gary was knowledgeable, patient and took the time to work with us to find the right piece for our room. He was not pushy and was very personable.
Melyssa Hutson
Melyssa Hutson
20:48 28 Sep 21
I was really impressed with the customer service I received from Amal. She was so helpful and patient.
Jack Vaianisi
Jack Vaianisi
16:12 28 Sep 21
Great service from Devra at the King Street store , very accommodating if you need a couch go see Devra
Solly Moosa
Solly Moosa
23:16 27 Sep 21
Wonderful shopping experience with Randy Dorsey at you Mississauga location who was very patient and professional.
Adrian Kwan
Adrian Kwan
20:59 26 Sep 21
Large selection on couches, loungers, sectionals, etc. Randy was very knowledgeable and helped us find the perfect fit for our needs. Would recommend.
Chuan Chen
Chuan Chen
19:39 26 Sep 21
We had a very good experience. The sale associate was very friendly, knowledgeable, and helpful. We had good experience with chesterfield product from previous purchase.
Marian Berinzon
Marian Berinzon
09:13 24 Sep 21
Amazing quality and excellent service
Patricia Tobin
Patricia Tobin
22:16 22 Sep 21
My overall experience with Vanessa, the Store Manager was exceptional. She was able to guide me through a challenging process of purchasing three couches with much ease and knowledge. I would not hesitate to recommend Vanessa and The Chesterfield Shop to my family and friends. Many thanks !
Lauren Sugar
Lauren Sugar
20:59 21 Sep 21
Great experience at this location. Allison was extremely knowledgeable, helpful and patient in helping me find the right thing for my very particular size requirements. Can't wait to see my new couch!
Ginette L. Purser
Ginette L. Purser
21:45 18 Sep 21
Stopped in today hoping to purchase an armchair. We have purchased leather sofa sets over the past several decades and have always been delighted with our choices.I was looking for a mid-sized armchair for our condo. It didn’t take long that I spotted the exact model I was looking for.Gary was able to assist me as I selected the wood finish and fabric from the many options available.In the end I also selected a beautiful chairside table that will look fantastic next to our new chair.Again many choices of wood and metal helped to really personalize the pieces to our home.I highly recommend the Chesterfield Shop!
Mohammed Maseer
Mohammed Maseer
17:57 17 Sep 21
We just received our sectional sofa and are extremely happy with how it turned out. It looks and feels amazing and it's even better then we were hoping for! We had a great experience dealing with Salwa at the Mississauga location. She was very knowledgeable and listened to our needs before making suggestions for what would work best for us. She made us feel very comfortable throughout the process and assured us everything would be perfect and it was.The delivery guy's were also very good...forgot to get their names. Did a great job with the assembly and did not leave any mess behind. They ensured I was satisfied with everything before leaving.I highly recommend using Chesterfield Shop to anyone in the market for an upgrade. We will be going back for sure.
Ray Rashid
Ray Rashid
19:39 16 Sep 21
Great staff and purchasing experience.
redmarvel
redmarvel
16:48 13 Sep 21
Olga helped my son and I order a couch that should meet our needs. She was very patient and considerate.
Matt Dunne
Matt Dunne
21:13 09 Sep 21
Anne Francis
Anne Francis
21:01 08 Sep 21
My experience so far has been extremely positive--I was impressed with the fact that everything is made in Canada, and found the prices very reasonable. The saleslady, Amal, was low-key and extremely helpful. The selection in upholstery fabrics was huge.
Patricia Chartier
Patricia Chartier
15:49 04 Sep 21
We just purchased a sofa and two chairs from the Chesterfield Shop on Yonge Street near Davisville. Our salesperson was Allison and she made the experience pleasant and easy. I generally find it very stressful to select fabric and styles. Allison was so patient and offered tremendous guidance, without being remotely pushy. I highly recommend shopping there and asking for Allison when you do.
Margarita Cruz
Margarita Cruz
19:36 31 Aug 21
We went there to see if we can buy a sofa and there was Olga she was very helpful and knowledgeable she knows what she is doing and a gave us advise she was very helpful we ended buying a sofa from there
Jenn Heath
Jenn Heath
01:19 29 Aug 21
Great experience at the Yonge St location.Pure professionalism from start to finish.Highly recommend.
Stefano Oliverio
Stefano Oliverio
23:31 28 Aug 21
It took me a while to find the perfect couch to fit my needs, but I finally did at the chesterfield shop. You are paying a bit more, but for both comfort and quality!Walter was extremely helpful, patient and knowledgeable! Would definitely recommend his service.
Joanne Cronin
Joanne Cronin
20:20 28 Aug 21
We needed furniture for our entire family room and found everything we wanted at The Chesterfield Shop. Sandra (our salesperson) was absolutely fantastic. So knowledgeable and so easy to deal with. It was a pleasure dealing with Sandra. We also love the fact that all the furniture is made in Canada. Such a bonus.. We will go to The Chesterfield Shop from now on for all our future furniture needs..
Shane Cronin
Shane Cronin
20:12 28 Aug 21
Our salesperson that assisted me in Mississauga - Sandra, was incredibly helpful ,informative and very pleasant to deal with. Very happy with our multiple purchases and will definitely recommend the Chesterfield Shop , and to ask for Sandra for 5 star service.
Tanya Titchkosky
Tanya Titchkosky
14:04 27 Aug 21
Allison Adriatico was amazingly helpful in a calm and non-pushy way. Very knowledgeable too. Thanks!
Louise Wei
Louise Wei
01:08 24 Aug 21
My boyfriend and I had been searching for a reliable new couch for the past couple of months. We did our research and explored options at many different stores. The experience we had at The Chesterfield Shop was definitely our favorite.Olga was equal parts professional, knowledgeable, helpful and funny. I feel that she has a very keen intuition when it comes to helping people select styles that both fit their esthetic and practical needs. She made the stressful process of furniture shopping very enjoyable and relaxing. We were able to choose the couch size, fabric, legs and most importantly cushion firmness (this was our favorite part of the couch!). She broke down the price for us very transparently, we felt the cost was reasonable and at no point did we feel pressured to make a purchase.We needed some time to finalize measurements and then contacted her through email/phone and was able to place our order without hassle. I have been and would recommend this location to anyone looking to buy a new couch!
Amy Keating
Amy Keating
20:18 23 Aug 21
My partner and I were looking for a couch to furnish our new condo, and we were lucky enough to be helped by Vanessa at The Chesterfield Shop on Yonge. Vanessa was so incredibly helpful, and went above and beyond to help us find the right couch. Seriously this woman needs a raise. She single-handedly made this potentially stressful and important experience a dream. Thank you Vanessa and The Chesterfield Shop.
Steve Krystal
Steve Krystal
20:12 23 Aug 21
We love this store, excellent for sofas, huge selection, reasonable prices. Shop with confidence.
Ryan Schriner
Ryan Schriner
22:11 22 Aug 21
We shopped around all over to make sure we purchased the best quality sectional we could find for a reasonable price. We kept leaning towards the chesterfield shop no matter what store we went to. We were happy could purchase from here because the furniture is made locally in Canada and this was important to us. Every time we came in Gary was very helpful and informative, but never too pushy or aggressive to get a sale. The sectional showed up on the date we requested it and was in perfect condition. We will definately go here first for any future furniture needs and would recommend this store to anyone looking for high quality furniture.
al tuck
al tuck
02:40 22 Aug 21
Randy has provided quality friendly service for me over the last 12 years. Whether its purchasing for myself or assisting my family, the furniture has been great, and built to last. Makes me happy to support Canadian made products as well.
Kathy Kent
Kathy Kent
20:00 18 Aug 21
An excellent experience with Stephan. He went above and beyond in terms of customer service (responding to emails outside of hours, etc.), was fast and knowledgeable and a total pleasure to work with. Will definitely be going back again!
Sean
Sean
18:37 17 Aug 21
Beth Forbes
Beth Forbes
01:22 17 Aug 21
Our Sales Rep. at your Mississauga store was great!Looking forward to getting delivery of our sofa and loveseat in October.
Autumn Wallis
Autumn Wallis
16:49 16 Aug 21
We had such a wonderful experience shopping for a new couch at the Chesterfield Shop. Aya was incredibly helpful and informative, without her assistance we probably wouldn’t have found our perfect couch! Highly recommend to anyone looking for good quality furniture and an enjoyable shopping experience!
maria khan
maria khan
18:43 15 Aug 21
Shirley Cox
Shirley Cox
22:44 10 Aug 21
Sandra Brogilo was our Rep. who was very professional, informative and quite knowledgeable about the Chesterfield Shop's products. I brought a photo of my living room with me and had an idea of what I was looking for and found a product that would work with Sandra's assistance. Size, color, design and space all mattered when fitting a Condo. When mentioning I had a back problem Sandra also mentioned I could upgrade the firmness of the insulation in the sofa, which I did. Also Sandra mentioned the product is Canadian made which was important to me. I was very impressed with her service, smile and patience. No pressure whatsoever. I would highly recommend her service to anyone!!!
Katie Lutes
Katie Lutes
21:50 08 Aug 21
Maryam was the absolute best to work with! She knows the products really well, takes time to listen, understand your interests, and develops multiple options for you to review. We are very happy with the sectional we purchased.
Dave Lewis
Dave Lewis
15:44 08 Aug 21
Shopped here yesterday and bought a new sofa and recliner. Gary M is very knowledgeable and very helpful. His experience shows when he is describing the products and making recommendations. There was no pressure to buy and no pressure to up-sale. It was a perfect shopping environment. I highly recommend this store. We got exactly what we need for our condo!! Can't wait for them to arrive.
Ben Bacic
Ben Bacic
19:17 07 Aug 21
Just left the Scarborough location. Natasha Davis was fun, helpful, incredibly thorough, and made our couch shopping experience absolutely perfect in every way. We got the perfect, most comfortable couch, in a fabric that perfectly fit our space in our new condo, and with financing and warranty plans that absolutely could not be beat. After struggling for days to find a piece that would fit our place functionally and aesthetically, it was a breath of fresh air to have such an easy experience with a quality couch to take home. If you're in the market for a new couch this should, without a doubt, be your first and only stop.
Violet
Violet
14:03 07 Aug 21
They were recommended by a friend to me. And I bought a sofabed here back in 2010. I like that it’s custom made and was made in Canada. My sofa is still in very good condition to this day and it was money well spent.The only reason I gave 4-stars was because I was told it would take 4-6 weeks for delivery but by the end of the 6th week, I called to inquire and it sounded like my order was not placed because the person I talked to had a hard time looking for it and when she finally did, she told me that it would take another 2 weeks, no explanations why. (That’s 8 weeks total with no couch to sit on).I have been recommending Chesterfield to my friends and family despite the experience and most of them ended up buying from them too. Another friend I recommended it to just bought her sofa and loveseat today and was told 3 months to delivery, (which reminded me of my experience, hence this review). I sure hope she doesn’t have to wait longer than that.
Rebecca McNeil
Rebecca McNeil
14:47 05 Aug 21
From start to finish, my experience purchasing a new couch with The Chesterfield Shop was outstanding.In the shop itself, Vanessa was very helpful (but not in that obnoxious sales-pressure way). I was upfront about my space and timeline requirements and we were able to narrow down a couple options within those criteria. Of course, I ended up choosing the first model I saw when I had initially walked in.The delivery took place this morning and I could not have been more impressed by the professionalism and determination of their team. It was a tight squeeze into my apartment, and they performed some light disassembly/reassembly to get it through the door. No dings, scratches or anything.The couch itself is incredibly comfortable, and very solid. It was slightly costlier than what I came across elsewhere on the internet and in other furniture shops, but I am confident that it was an absolutely worthwhile investment.If you're in the market for a couch, or any seating for that matter, I would highly recommend stopping by.
Shamsuddin Rattani
Shamsuddin Rattani
20:30 04 Aug 21
My wife and I had a very good experience purchasing a leather sofa bed and condo sofa with Chesterfield shop located at 2045 Yonge Street. Vanessa Guerrero, the store manager is just awesome, she answered all the questions over the email and she even arranged a Zoom meeting at a time suitable to us to show us the sofa bed and answer any questions we had. When we visited the store, Vanessa informed us about all the options we had within our budget. We are very pleased with the service we received from Vanessa at this store and we highly recommend Chesterfield shop and specially Vanessa Guerrero for any living room furniture purchase. We are eagerly waiting to receive our sofas :)
Chris Wiggins
Chris Wiggins
14:34 04 Aug 21
I had a great experience this past weekend with Devra at the new store on King Street East. She was so knowledgeable and helpful!She worked hard to help me find just what I needed. Can't wait for my new couch and chair to arrive. It was an excellent overall customer experience and I will be recommending The Chesterfield Shop to friends and family in the future.Thanks Devra!
Vlatko C
Vlatko C
01:25 03 Aug 21
Olga was great as she showed us lots of options to fit our needs. She was patient and didn't rush us in our decision to buy a sectional sofa. I highly recommend you ask for Olga at the Scarborough location.
Simone Fried
Simone Fried
19:24 01 Aug 21
Vanessa and her staff were very helpful on a busy Sunday afternoon visit. They were able to balance a number of clients at the same time, making sure we had enough info to mull over while they had to spend a bit of time with another client. Super professional team and a great experience.
Shelby Vass
Shelby Vass
19:12 01 Aug 21
My partner and I came into the store today looking for a couch for our new place. We were immediately greeted by Gary. Gary was extremely helpful and knowledgeable. He showed us all our options and was very clear when explaining the different features of each model. We ended up deciding on a couch and Gary was again very helpful explaining the ordering process and timelines. Thank you Gary!
Andres Robledo (Pipe)
Andres Robledo (Pipe)
23:38 31 Jul 21
Michael Braiden
Michael Braiden
17:06 30 Jul 21
We met Denis Thomson over a year ago when looking to furnish our new townhouse. The home is a bungalow with 14 foot ceilings so open concept was pretty obvious. We had a few ideas and some rough estimates of area size we needed to complete.. Denis was so knowledgeable and friendly. He started with some basic questions about style , comfort, usage. Also talked about quality and value. The whole experience was excellent including very capable delivery team. There was a minor stain on the sectional picked up in transit and was looked after by another very professional individual promptly.We bought a number of pieces including a sofa bed, sectional's, occasional (2) leather chairs, ottoman and coffee table. Quality pieces at very competitive prices. Thanks again Denis
Ann Varriano
Ann Varriano
13:32 30 Jul 21
Friendly helpful staff. We worked with Sharon who was no pressure sales, but offered good suggestions and helped us make an informed decision. Good selection of sofa sets and more.
Est Serota
Est Serota
19:03 29 Jul 21
Good selection. Friendly and knowledgeable staff.
Graham Williamson
Graham Williamson
16:29 29 Jul 21
I bought 3 couches from the CS 15 years ago. Now one needs to be replaced and I came back.Dennis Thomson is an excellent salesperson. I came in on the weekend to look around. He answered my questions but generally left me alone to sit on couches and check out the materials. No pressure.Came back the next Friday with my spouse. He remembered my name and helped us custom design our new sofa. Very pleased with the experience. Now just waiting for delivery.Highly recommend the CS. Couches and chairs at all price points and styles.
Peiling Hsu
Peiling Hsu
15:57 29 Jul 21
I wanted to specifically recommend Salwa Takla, the sales representative from the Mississauga location. We purchased a sectional from her and when we needed a minor service repair, she helped us speed up the service request! Let's just say, before enlisting her assistance, it took me three weeks of going back and forth with the warranty company and yet no date was arranged for anyone to come to service the sectional. Within three days of contacting Salwa, she made it happen! She advocated for me and within three days(yes, I wanted to stress that), a technician came to repair the sectional. She answered my texts even though it was her day off!Salwa works miracles and she will advocate for you, not just during selling, but the follow up services too. Thank you, Salwa! You are a professional, and dedicated sales representative who truly cares.
Kat Gunn
Kat Gunn
03:18 29 Jul 21
Had a lovely experience here and ended up buying a couch finally after months of looking. Special thanks to Gary for sharing your knowledge and amazing personality with us!
Shahjeb Selim
Shahjeb Selim
18:25 28 Jul 21
Product is great as always. But wasn’t happy with the customer service and delivery from this location.
Charly Nijmeh
Charly Nijmeh
21:03 27 Jul 21
I visited The Chesterfield Shop on Kennedy Road in Scarborough. I had the please of be greeted by Olga.Olga, is very knowledgeable about her products and upgrade options. She was very helpful in assisting me find the best configuration to fit my living room. Olga, even FaceTimed me to show me a piece in her store when I wasn’t able to make it there before closing.Thank You for the great customer service.
Jan Goodwin
Jan Goodwin
19:34 27 Jul 21
Just bought a couch today. Dealing with David, our salesperson, made the decision easy and painless. Excellent quality product, terrific showroom, superb service.
Barbara Lord
Barbara Lord
19:04 27 Jul 21
Delighted to see this great business in the new King Street East location! Capable and kindly Stephan assisted us. He has joined this location with a lengthy background in furniture sales. With each phase of the selection process, Stephan answered our questions, addressed our concerns and encouraged us to take the time we needed to feel comfortable with our choices. Gary, veteran staffer from their Yonge Street location and Debra, their knowledgeable designer and manager, also have a wealth of experience. In 2022 we will have been purchasing from this business for fifty years; we have bought at least twelve pieces of furniture over the years and have always been happy with the styling, comfort and sturdiness of our purchases. The company stands by its products. Congratulations on your new location, Chesterfield Shop!
E Z
E Z
16:07 25 Jul 21
We bought a sectional and Ted the store's manager helped us. He was a real pleasure to work with. He was knowledgable, efficient, very interested in getting us exactly what we wanted and was helpful in keeping our costs low.He was always available thru. sms to answer any questions we had. We recommend him wholeheartedly.
Michael Fitzgerald
Michael Fitzgerald
23:51 22 Jul 21
Quality furniture. Priced accordingly. Possibility of good sales. Nice pleasant experience.
Laurie Hossein
Laurie Hossein
01:02 22 Jul 21
Farai Maunze
Farai Maunze
17:05 21 Jul 21
Mary Bella
Mary Bella
20:23 19 Jul 21
Great service from Aya - very helpful, friendly and no pressure. Beautiful selection at this store!
Olga Zamora
Olga Zamora
19:21 19 Jul 21
Gary was very helpful and patient as we looked at many fabrics and sofas to help us make a decision. We did buy a sofa we really liked. Thanks Gary.
Charles Kirkham
Charles Kirkham
22:28 18 Jul 21
I haven't bought here yet. Currently looking for furniture and have visited many stores. From a shopping experience? These guys were great 👍. Did not hover. Answered questions professionally with our interests in mind. Saw their ad in the Toronto Star and decided to try them out. If they have what I decide I want I will buy here!
Arif Khan
Arif Khan
18:45 18 Jul 21
We had a stress-free experience at the Dufferin location while shopping for a sofa and accent chairs. Our sales person Marty was very knowledgeable and patient throughout the process. Thank you and see you soon!
Tannia Belvedere
Tannia Belvedere
22:37 17 Jul 21
Great amazing service at Newmarket location.
Alvin Del Rio
Alvin Del Rio
21:42 17 Jul 21
We started looking for a sectional couch to replace the old one that we had since it is showing its age. I was greeted by Aya who showed us all the different styles of sectionals in the showroom. There was no pressure selling here. She allowed us to check all the sectionals and answered all questions we had. We ended up buying one right from the get go. I highly recommend you speak to Aya next time you are looking for furniture. A++++
Dan Boylan
Dan Boylan
21:26 17 Jul 21
Melinda Calway
Melinda Calway
16:52 16 Jul 21
Bought furniture at the Chesterfield Shop for the second time. Both times were great experiences. And I love that the furniture is Canadian made. Ask for Olga at the Kennedy Rd location, she was friendly and professional!
Saj One
Saj One
19:41 15 Jul 21
High quality furniture and professional staff from management to sales people on floor. Thank you Salwa at Mississauga branch for all your support and guidance.
Kyle Hately
Kyle Hately
01:45 15 Jul 21
Bought a pair of recliners today with the help of Salwa. Her knowledge of their products and her assistance in helping us select a recliner to fit our needs was very much appreciated.
LENA F
LENA F
01:30 14 Jul 21
Pricey
Ottawa 744
Ottawa 744
19:15 13 Jul 21
My husband and I purchased furniture from this store back in June.We were fortunate to have Natasha Davis as our sales associate. Natasha is professional, courteous, knowledgeable and kind. With her help, it was a painless purchase. Listening to a customer as she did is critical!Natasha answered all our questions and showed a high level of patience!The Chesterfield shop is fortunate to have you on board Natasha! Keep up the great work ethics!
Ricardo Basnayake
Ricardo Basnayake
23:59 12 Jul 21
Great information and knowledgeable staff.
dave quon
dave quon
01:36 12 Jul 21
Gary was great and helpful. He was very experience, passionate, and knowledgeable but didn't provide pressure. We were just looking but ended up buying a couch in 30 minutes.
Geraldine Sinclair
Geraldine Sinclair
20:56 11 Jul 21
Exceptional customer service.Excellent Canadian craftmanship and quality for the price.Would recommend The Chesterfield Shop if you are looking to invest in furniture that will last 20+ years.Will most definitely shop there again, any location.
Glenda Van Hemert
Glenda Van Hemert
20:57 10 Jul 21
We ordered a sofa, loveseat, and chair at the Chesterfield Shop in Newmarket. Customers can choose the style and fabric for a custom order. The salesman, Victor Veinotte, was very knowledgeable and helped us select some furniture that we are very pleased with. Excellent quality, and an extra bonus is that it is made in Canada, right close by in Toronto !! There was some confusion over the delivery, I had to call them to find out my order was ready, and they do not take away your old furniture, which can be a problem. However, the product itself is excellent.
Nada Tijanic
Nada Tijanic
03:20 09 Jul 21
Thanks to Salwa for helping us choose two new accent chairs to go with the couch we bought there last year. There is a great selection at the store and she was very knowledgeable about the styles and choices which was very helpful. She really knows her inventory. Much appreciated!
Deb Lipton
Deb Lipton
17:55 08 Jul 21
Vanessa is fantastic! She is so knowledgeable about their products and fabrics and everything to do with couches. She quickly helped us pick out exactly what we were looking for. I have no hesitation in recommending the Chesterfield Shop and Vanessa when looking for a new couch!
Gina Bissember
Gina Bissember
20:16 06 Jul 21
We went in on a Saturday with some ideas but not sure if we’d find anything. Olga was a wonderful help. She listened to what we were looking for and gave some great suggestions. She took the time to explained things. It was delivered the following Wednesday. Great costumer services and great selection too.
Kosmo Silimanis
Kosmo Silimanis
19:06 06 Jul 21
Great experience, Ted Fowlston was amazing, very helpful. Great quality products we were in out in less than a half hour.
Peter Chan
Peter Chan
14:39 06 Jul 21
I had a pleasant experience shopping at the Scarborough location last weekend. Good selections and prices are reasonable. Natasha was very approachable and helpful. She was quick to respond to my questions after I have placed my order. Looking forward to the arrival of my new sofa!
Tyrell Julien
Tyrell Julien
18:40 05 Jul 21
I was pleased with the quality of service that we received from the Chesterfield Shop. Our first sofa and love seat were purchased at this store 20 years ago. Randy did a great job in navigating us through the styles, colours and options as we looked to purchase a new set this year. He was also great in arranging delivery to our home outside of town.
Ravneet Batth
Ravneet Batth
14:45 05 Jul 21
My Fiance and I went to The Chesterfield Shop in Scarborough and were welcomed by Natasha. She was great throughout our visit and made the experience smooth with purchasing of a sectional and sofa with two accent chairs. She is very knowledgeable and patient and discussed all the options with us. We were very pleased with her support throughout the visit and were able to purchase multiple pieces of furniture. I would def recommend my friends and family to seek out Natasha when visiting the store!
Seb
Seb
13:38 04 Jul 21
Had a great experience at The Chesterfield Shop. My wife and I had been looking for a nice sectional couch for a while. It's been pretty difficult to find one since our living room is a bit small. And a few that we did find at other stores were almost double what we paid at Chesterfield. Olga really hoped us find the perfect sectional. I had no idea they could customize these couches so much (most other stores just have the one layout and different colour fabrics. You could literally change everything on this couch!) She basically designed it perfectly for our space and to match the paint colour etc. We are more than happy with the service and quality. Will definitely return in the future.
Ragunathan Mahesu
Ragunathan Mahesu
18:24 03 Jul 21
Laurie Grant
Laurie Grant
00:48 03 Jul 21
The servive was great. The store manager walked us through all of the different models, colors and fabrics to make sure we were getting exactly what we wanted.
Lucy Carone
Lucy Carone
19:09 02 Jul 21
Just purchased a sofa and recliner. Salwa the sales representative was very helpful and knowledgeable. Salwa explained everything clearly and made our decision easy.
Derek Cheung
Derek Cheung
21:21 29 Jun 21
Amazing sofas here. Ted, the store manager, was so helpful. He went through materials, sizes, and good prices for us. He is very reasonable and knowledgeable. So thankful for chesterfield shop! Blessings!
S S
S S
14:21 29 Jun 21
Great service and great products. Love that its Canadian Made. Olga was so easy to work with, and had great recommendations. She knew exactly what we were looking for with just a basic description of the size and room.
Reginald Pangindian
Reginald Pangindian
16:41 28 Jun 21
Aya was a great help when shopping for my new couch! Would definitely come back again
Ian Ng
Ian Ng
02:52 28 Jun 21
Had a great experience shopping here. The couches are sturdy, customizable and comfortable. Olga (the salesperson) was very knoweldgeable and showed us the sectionals and sofas that suited our needs. She even responded to my questions during off hours with her personal cell! Would certainly recommend adding this to your list of places when shopping for your couch!
Margaret Marontate
Margaret Marontate
21:14 26 Jun 21
Came here on the recommendation of my best friend. Checked out a couple of other places which didn't even compare. Great selection here. Aya was very helpful and knowledgeable. No pressure sales approach. Found our dream couch ("The Chill" - perfect name for it) which should ship within a fairly reasonable timeframe. Excited for it to arrive so I can get rid of my old, uncomfortable sofa!
JoAnne Butler
JoAnne Butler
20:04 26 Jun 21
I would highly recommend the Chesterfield Shop to anyone. From the time we walked through the door, the service was exceptional. Sharon, our consultant, was very knowledgeable, personable and showed us all our options. She spent 2 hours with us going over various styles of couches, mix and matching couches, fabrics and coordinating colours. My daughter and her husband also bought their couch from Sharon and insisted we buy from there. We were not disappointed. She deserves a raise!!!!Great customer service.
Pam Foreht
Pam Foreht
17:27 26 Jun 21
We are very satisfied with the attention and assistance offered to us by Gary Morin. He was honest, informative and most helpful.
Shalon Jeffers
Shalon Jeffers
17:10 26 Jun 21
Aya was very helpful! I really like the service and quality products offered at the Chesterfield Shop. Sofa bed shopping made easy!
FX Volcox
FX Volcox
17:48 25 Jun 21
Mary Lee Pollinger
Mary Lee Pollinger
12:32 24 Jun 21
My experience at the Chesterfield Shop at 1218 Kennedy Rd was fantastic. Ted, the store manager assisted me every step of the way. His patience and expertise of product knowledge was really appreciated and comforting. Thanks Ted for all your guidance and understanding of what I was looking for. I’ll be back thanks to Ted.
Deborah Finlayson
Deborah Finlayson
05:04 24 Jun 21
So happy the store is open again! Salesperson Vanessa was so friendly and helpful with purchase of a recliner. I’ve been waiting for months to replace my old one and Vanessa helped me find exactly what I was looking for — a swivel rocker that not only reclines, but has a heated lumbar support 🤗. I even got to choose the perfect fabric from a huge variety of samples. Very happy with friendly and knowledgeable service from Vanessa at the midtown store, and highly recommend her!
Snorkeling with Dave
Snorkeling with Dave
01:36 23 Jun 21
The best quality made in Canada, super friendly a great experience! Ask for Salwa, very professional she went above and beyond staying late to make sure i was happy, even answering texts after hours! I'll definitely shop here again! Dave
Nakul Malhotra
Nakul Malhotra
00:59 23 Jun 21
We had an amazing experience while shopping at Chesterfield shop. We had ample choices for sectionals and upholstery. Aya helped us a lot. She was quite helpful throughout the process especially when we realized after a 3 weeks that we wanted to change our order. We were able to change the order without any unnecessary charges.
Levon Sakaloglu
Levon Sakaloglu
16:40 21 Jun 21
Ellen Morrow
Ellen Morrow
20:30 20 Jun 21
The only place we go. We bought our past two sofas there , so after 11 years, when it was time to replace the last one, we went right back rather than futzing around looking at other places. The Manager (Ted) was able to direct us directly to a selection that would suit and fit us (we're short), and within 20 minutes, we had a sofa on order - style, size, and fabric exactly as we wanted.
Donna Massel
Donna Massel
20:43 19 Jun 21
If have purchased 5 times with Ted. Couches and a chair. It is my automatic place to go. The service is awesome and the quality of products terrific. The delivery people are very professional. One of my sofas had to be taken apart to fit down my basement stairs. They did it confidentially and without complaint. Chesterfield Shop and Ted do a great job.
Robert Lindores
Robert Lindores
19:19 19 Jun 21
After 2 or 3 visits to your Yonge St. location, I yesterday placed my order for one of your many selections of recliners. Just want to thank Gary Morin for his service in helping me make what is the best for me. His knowledge about the various features and available fabric choices was much appreciated. THANKS, GARY ,
Lucy Dalglish
Lucy Dalglish
19:57 18 Jun 21
I went in to buy a couch after Wayfair failed to delivery 6+ months post purchase. Gary Morin assisted me. He was very knowledgeable and courteous. Chesterfield has a variety of couches that can be customized with size, additions, and fabric choices. Looking forward to my new couch, thanks for all your help Gary.
Mary Iannicelli
Mary Iannicelli
17:14 16 Jun 21
Great shopping experience with our salesman Randy. He offered us many options from which to select the perfect sofa. We learned a lot about fabrics and got great advice. A few days after the sale I called Randy with a special request and he was able to accommodate us. Can't wait for our sofa to arrive!
Stephanie Y
Stephanie Y
20:40 15 Jun 21
Randy was a wonderful help. He gave his honest opinion and wasn't pushy at all, which is appreciated. We're very happy with our experience!
Mark Wolfe
Mark Wolfe
19:06 14 Jun 21
Katie M
Katie M
19:20 12 Jun 21
The Chesterfield shop offers a great quality selection of sofas and chairs with so many beautiful fabric selections. I'm very pleased with my chair and automan purchase. Gary Morin provided great service and helped me select my chair and decide on the fabric. Gary is professional and knowledgeable. Ask for him, you won't be disappointed.
Margarida Roncon
Margarida Roncon
17:22 06 Jun 21
We dealt with Salwa; she was very knowledgeable and patient with us, took her time and we never felt rushed. Great selection of product in all price ranges. We had a great experience overall and are very pleased with the experience.
Alex Nadera
Alex Nadera
20:35 05 Jun 21
Salwa takla is very nice and accomadating.Great store. Will definitely come back here!!!!
Uromi Fernando
Uromi Fernando
19:40 05 Jun 21
We came into the shop yesterday and Salwa welcomed us so warmly. She confirmed the details of what we were looking for. She answered all of our questions and narrowed down our choices and offered several options at different price points. We ended up purchasing a sofa that we both loved!!! Best of all it was available for delivery for when we needed it! Salwa was very knowledgeable, kind and patient. She went above and beyond our expectations! We had a great experience with her. Thank you!
Oren Shemesh
Oren Shemesh
17:43 05 Jun 21
I have purchased personally at least 8 couches from the Chesterfield. With all of my family, we've purchased probably over 100. Every couch and experience is better than the previous.Maryam was our sales rep on our last order. She was wonderfully helpful and patient. She showed us tens of couches virtually and spent hours with us on the phone to finally find us the perfect fit.Yes, the product is expensive but anything worth something is. I have colleagues than are still using couches they purchased over 40 years ago. I can personally attest to having a brand new looking couch 10 years after my original purchase.This is the place to go for a properly made couch. Maryam is the rep to talk to for an outstanding experience.
Megan Whitney
Megan Whitney
16:53 04 Jun 21
Sandra was so helpful and patient as we figured out what sectional and ottoman best fit our needs. She was knowledgeable and friendly. Excellent customer service. Can't wait to get our new couch!
Dave Cass
Dave Cass
01:12 03 Jun 21
We recently moved into a new condo in Barrie and wanted new living room furniture as our old leather furniture was over 20 years old and survived our 3 boys and dog over that time. Having checked out many companies on the Internet I went back to a company that I knew. Emailed the Chesterfield Shop with my wants and received a response quickly from Ryan at the Newmarket store. We talked and texted over a couple of days and he gave us a few options to choose from and we picked a new sofa and love seat. They were delivered, set up and all packing materials removed within a week!! We are very happy with everything that transpired, the quality is excellent, Ryan’s customer service was fantastic, he’s friendly and personable. It’s too bad everything had to be done remotely. We hope to go into the store and meet Ryan personally once the lockdown is over.
Gilbert P.
Gilbert P.
22:28 02 Jun 21
I am so happy. I finally received my lovely leather sofa and chair. The high quality materials used along with attention to detail in workmanship is what makes your products stand out from the rest. The delivery fellas where professional and friendly and did a fabulous job setting everything up. Thank you again!
Brandon Bateman
Brandon Bateman
14:03 31 May 21
Recently purchased a L-Shaped sectional from Ted at the Scarborough location. The customer service and attention provided to meet specific needs is excellent. The quality of their furniture is some of the best I've experienced and when you add that to a strong warranty and the fact that this store is well established, long standing and has an amazing reputation; the decision to buy through them is easy.
Kay Glo
Kay Glo
01:31 31 May 21
I had a wonderful experience with Vanessa.She went above and beyond to find me the perfect sofa bed.It was a pleasure dealing with her and the variety was amazing.Even through zoom it was very easy to choose.I have bought quite a few sofas from Chesterfield Shop and will continue to do so.Thank youAgainKaren
Lisa Brokken
Lisa Brokken
00:34 27 May 21
Sandra Broglio was fantastic! Helped me pick the right furniture for my place and even delivered a rug that I couldn’t pick up.
Randy Laskin
Randy Laskin
18:37 26 May 21
Devra was a pleasure to deal with at the Chesterfield Shop. With all the restrictions in place due to the pandemic, she was able to circumvent the restrictions and subject us to a very pleasant shopping experience!
Rosa Dragonetti
Rosa Dragonetti
22:28 25 May 21
Sandra is an amazing sales person. She understood our needs and made valuable suggestions. Super friendly and professional. Always accommodating. We are thrilled with our sectional - it's super high quality, comfortable and looks amazing in our home. Would highly recommend furniture at Chesterfield Shop
Anita N
Anita N
18:21 21 May 21
The Chesterfield Shop is wonderful!!! Found exactly what we were looking for, which we couldn't find anywhere else. Our "Apartment" size sofa and ottoman. Vanessa Guerrero was terrific. We started with a 2 hour Zoom call and then met at the Dufferin St store the following weekend for a private consult so we could actually see/feel and try out. Vanessa is truly a professional. She has so much patience, offered wonderful suggestions, very helpful in many ways. Cheers to Vanessa and The Chesterfield Shop. i know we'll be back there for future purchases for sure!! Can't wait for our delivery!!!!
Monica Mula
Monica Mula
17:46 19 May 21
I had the absolute best experience working with Maryam at the Chesterfield Shop! She went above and beyond, showing me multiple sofa and fabric options via FaceTime from the showroom. I am so happy with my purchase, the delivery process was seamless, and they even sent candy to thank me for my purchase!! I recommend this store to everyone now!
L Y
L Y
18:57 17 May 21
Vanessa is absolutely AMAZING! What can I say, except that she is Super professional and friendly. She will also pick up on cues from your conversation so that she can offer different advice to fit your style, space needs, design options and your personal need (ie., sofa bed, furniture that comes in sections etc). She is just a super fantastic person. What I also love about the service is that they are not pushy, and they do not create a chaotic environment that forces you to buy. She gave us space and time to think. We shopped at the Chesterfield Shop because of the quality, the price for what you get, and the level of customer service. Over the various times that we have interacted with various staff, we have always had top grade customer service. Thank you!
Richard Krug
Richard Krug
17:12 17 May 21
Want everyone to know Sandy and I were thrilled with the service provided by Olga. We ordered 3 chairs and 2 couches and feel very comfortable that with her fine eye and attention that these will fit perfectly in our home. We highly recommend the Cheterfield Shop and Olga.
Mira Lawson
Mira Lawson
22:47 16 May 21
Recently had a most pleasant experience in my purchase of a sofa bed and a wing chair. I was assisted by Aya who was most patient and professional in assisting me to choose the right fabric. I am so looking forward to my new sofa bed and I am appreciative to Aya.
Diane White
Diane White
17:20 12 May 21
Purchased a 2 & 3 seater reclining leather set just before the Lockdown, but when delivered and set up, we were not pleased with comfort and appearance. Contacted Manager, Ted Fowlston and he made special arrangements to find a more suitable set and fast tracked delivery. We are Extremely happy with this replacement set and would highly recommend this shop for selection and Service! Thanks again Ted
Erica Cardone
Erica Cardone
23:33 11 May 21
I really enjoyed my experience at the Chesterfield shop! Salwa provided excellent customer service to us and was very kind and friendly. She gave us great advice when we were deciding on a colour for our ottoman and showed us many examples. I would highly recommend others to go to the Chesterfield shop, it is a place that we trust.
Betty Vavougios
Betty Vavougios
22:34 08 May 21
Thank you Olga for the great service! Extremely helpful with great ideas.
Lisa
Lisa
19:14 08 May 21
I recently purchased a recliner and couch from Raymond at the Chesterfield shop. I couldn’t be happier. Raymond was friendly, knowledgeable and provided excellent service. Thanks Raymond.
Mark Goldsman
Mark Goldsman
17:19 05 May 21
We are sooooo pleased with our new couch. This is the second couch we have purchased from the Chesterfield Shop and the other is still going strong. Pam, Steve and their friendly staff were fantastic in helping us choose the perfect couch for our new living room. We couldn't be happier!
Michael Katz
Michael Katz
15:13 05 May 21
I'm updating my review to 5 stars from 2 stars. Originally I was really disappointed about the extended warranties and manufacturer warranty of a leather recliner sofa we bought, since they didn't want to cover repair of a stitch that came loose soon after we bought the unit. Hence the 2 stars. But after hearing they won't cover the repair, I contacted The Chesterfield Shop and the are going to repair it as part of their warranty. They do have great customer service. I would personally discourage buying the extended 5 year warranty from Zucorahome as it seems to be inferior to the standard warranty that Chesterfield offers. Below is part of my original review. We bought our leather powersofa in Sept 2019, and the stitching is starting to come loose. I contaced Zucorahome company, which offered the 5 year protection plan that we had purchased for our sofa through The Chesterfield Shop. After sending them the picture, they pointed out that their plan exclusions do not cover seam separation. I then contacted Elran Furniture, which is the manufacturing company of the sofa. Even though they have a 2 year warranty on the leather, they do not cover the seams or stitching repairs. What kind of a warranty is that, and why do their seams come loose (we use the sofa infrequently, and barely ever used the reclining function so the sofa doesn't get excessive use at all) Again, I would give The Chesterfield Shop 5 stars for their service, but beware if your furniture doesn't hold up, the external warranties don't cover what I would consider a manufacturing defect (since the seams should not come loose after 1one and a half years with very little use)
Fred Mammoliti
Fred Mammoliti
03:32 30 Apr 21
Great place! Salwa Takla was extremely helpful. Found the perfect sofa for us. Highly recommend them.
Michela Lo Re
Michela Lo Re
01:00 30 Apr 21
My boyfriend and I came into the shop to browse a couple months ago. We were helped by Salwa, who was incredibly kind and very knowledgeable. She listened to all our requirements, was able to answer all of our questions and make some suggestions as to what would be the best fit for us. We really appreciated her patience through our indecisiveness. A great experience!
Dianne Austin
Dianne Austin
17:03 28 Apr 21
We attended the Mississauga store and were assisted by salesperson Salwa Takla. Salwa was very helpful in pointing out the quality differences of the furniture we expressed interest in and ultimately lead us to make the best decision. We purchased a floor sample loveseat at a great deal on a tax free sale day, and Salwa was able to find us a second loveseat at another store so we would have a matching set. Salwa was very friendly, professional and the sale was completed quite quickly. Thank you!
C M
C M
13:48 28 Apr 21
Salwa from the Mississauga branch was a pleasure to deal with. She zoned in on exactly what I was looking for and I chose a couch in under 30 minutes. Plenty of selection to choose from and Salwa was extremely knowledgeable and explained all options well.
Don Reid
Don Reid
17:05 26 Apr 21
The friendly, polite customer service and the quick follow-up which we received by Gary and Jim was excellent.
Paul Stokes
Paul Stokes
20:22 25 Apr 21
Met with Salwa at the Chesterfield Shop Mississauga today in an arranged appointment to follow up and purchase a sofa we had looked at. Salwa was amazing - so knowledgable and helpful through the process. Thank you for your help and steering us to make the right decision!
Gaurav Srivastava
Gaurav Srivastava
17:45 24 Apr 21
Chesterfield have amazing collections, and Salwa Takla truly helps in getting us the right products... Thank you Salwa. God Bless you!
Niusha Farrahi
Niusha Farrahi
01:14 24 Apr 21
A great service and product !Friendly staff and managementHigh quality products and fair priceMaryam was really knowledgeable and helpfulShe helped us with the answer of all our questionsA nice choice and a great experienceDelivery was really fast and on timeThanks to Chesterfield shop for their magnificentService and product , job well done !Cheers
James Antflick
James Antflick
19:36 23 Apr 21
Olga made us feel at home, and helped us a lot with our purchases at the Dufferin store.
meghan robertson
meghan robertson
17:40 17 Apr 21
Maryam made the virtual furniture shopping experience (using FaceTime/texts) easy. She provided the perfect blend of professional knowledge with recommendations that showed she had listened carefully to my thoughts and preferences. She presented great options and I would work with her again - a skilled sales advisor.
Adam Sone
Adam Sone
17:37 16 Apr 21
Taylor Reynolds
Taylor Reynolds
15:50 14 Apr 21
Vanessa from the Chester Field Shop Yonge & Eg location was so helpful! We purchased our first investment couch (not to mention virtually given store closures due to Covid) and she made the entire process so easy and enjoyable! She provided us with a zoom tour to show us all our swatch options, ensured our needs were met (mailing us samples) and responded to all of our inquiries in a timely manner. Would definitely recommend purchasing with them! Thanks you, Vanessa!
Taylor Reynolds
Taylor Reynolds
13:37 14 Apr 21
Vanessa from the Chester Field Shop Dufferin location was so helpful! We purchased our first investment couch (not to mention virtually given store closures due to Covid) and she made the entire process so easy and enjoyable! She provided us with a zoom tour to show us all our swatch options, ensured our needs were met (mailing us physical swatches) and responded to all of our inquiries in a timely manner. Would definitely recommend purchasing with them! Thanks you, Vanessa!
Claudia A
Claudia A
21:13 13 Apr 21
This place deserves TEN stars! We just came back from a private consultation and it was fantastic. The selection, quality and price is incredible. We saw Olga and she was such a joy to deal with. She's knowledgable, bubbly and professional and she was able to steer us in the right direction. This has been the best furniture experience I have ever had and the easiest furniture purchase my husband and I have ever made. We also loved the fact that most of the product there is Canadian made so it's even easier to shop domestic and support local businesses. We will definitely be back.
Kathryn Raymond
Kathryn Raymond
12:26 12 Apr 21
Dian Boone
Dian Boone
09:27 12 Apr 21
COVID-19 period might be challenging times but service I received from Vanessa G of 2045 Yonge Street branch had been OUTSTANDING!!! Wee hours into the night Vanessa would take the time to address and iron out any of my concerns. Her work ethics should be exemplary to anyone of us. I appreciate her professionalism and the company she represents. This is my 4th purchase. The Chesterfield Shop never disappoints. I would recommend to anyone, any time.
Trish Colter
Trish Colter
16:56 10 Apr 21
We had an excellent experience with Vanessa Guerrero at the Yonge St. store. We purchased a Palliser sofa bed via a virtual appointment -Vanessa spent a great deal of time helping us to make our choice-her professionalism and attention to detail were impressive.
Shelley Stone
Shelley Stone
15:11 09 Apr 21
I would like to thank Marty for all his help in assisting me to pick out a sofa and love seat. He was very professional and attentive to helping me choose. He measured it out so I knew it would fit in my living room. Marty was very patient with me and I appreciated it. I would recommend Marty and the Chesterfield Shop.
Reid Berman
Reid Berman
14:57 08 Apr 21
I recently bought a couch from the Dufferin location of the Chesterfield Shop and the experience was fantastic. There was a huge range of models to look at and choose from, along with an array of fabrics for each one.The staff were all extremely friendly and helpful. A sales associate named Avery worked with me for over an hour to find a size and colour that perfectly fit my living room.I would definitely recommend the shop to anyone in need of a couch, recliner, etc.
Diana Mohabeer
Diana Mohabeer
00:28 07 Apr 21
Very beautiful furniture
Ryan A
Ryan A
03:14 06 Apr 21
Nice furniture but very high price tag for couches that don't look $3000
Adam Gertzbein
Adam Gertzbein
20:17 05 Apr 21
Yonge and Davisville location: Great selection, great service, competitive pricing. Vanessa was amazing. She helped narrow down the selection to meet my budget, needs, and style.Can't wait to receive the sofa!
Sakshi Verma
Sakshi Verma
19:57 03 Apr 21
Had a great experience with Aya at The Chesterfield Shop store. She’s great with understanding the requirements and provides guidance when ever you’re stuck. The collection of furniture is great and everyone can find what they are looking for. Have fun shopping here!
Richard RD
Richard RD
16:56 03 Apr 21
Great service, we’ve made a great choice shopping and looking here, found a new and epic nice sofa-bed! Gary Morin, a sales professional helped us and we made a choice with thought and support from him, he was very accommodating. We had a great experience. - Roldan Family
Adam Tweedy
Adam Tweedy
20:48 02 Apr 21
Vanessa was extremely helpful and patient with us. We appreciate the awesome service and hospitality!
Adam Tweedy
Adam Tweedy
19:57 02 Apr 21
Excellent customer service. Knowledge of the products and the patience around our decision was greatly appreciated.
Nataly Alarcón C
Nataly Alarcón C
03:03 01 Apr 21
Can't say enough good things about the service provided by Vanessa. From the beginning when I contacted them via email she was always very responsive and patient (very patient!). We had to do our purchase remotely so she gave us a virtual tour, explained absolutely everything about the sleeper sofas they had available in a very non-pushy way which I highly appreciate, she answered all our questions, made great suggestions, and assisted our buying process with high professionalism and kindness. If you're looking for a place to buy furniture and get top-notch service, this is where you should go!
Karen Tyrala
Karen Tyrala
01:32 31 Mar 21
We were pleased with our salesperson Dennis.He was professional, courteous and knowledgeable. We were pleased to purchase Canadian made furniture and for it to be in stock. Satisfied, happy customers, Karen and Greg
Debbie Smith
Debbie Smith
20:44 30 Mar 21
Yesterday, my partner and I bought a couch and recliner from the Yonge Street branch of the The Chesterfield Shop—after being greatly and gratefully helped by Devra Wasser. She's an amazing salesperson!Devra listened. She listened to our description of the space, and she listened to what we were looking for from a functional point of view.She showed us products that would work for us—and The Chesterfield Shop had a lot of great options! She suggested alternative configurations and solutions when something wasn’t quite right. She offered well-thought-out and much appreciated advice about colours of fabrics that would complement one another. And she was so patient!We are so glad that we walked through The Chesterfield Shop's front door and so glad that Devra was there to greet us. We can't wait until our new furniture arrives! And, we'll definitely be back when it's time for our next purchase.
Yuri Vachenko
Yuri Vachenko
18:29 29 Mar 21
Nice, but pretty expensive!
Shanyce Parkinson
Shanyce Parkinson
17:58 29 Mar 21
I recommended this store to my mother as I saw their truck delivering pieces to someone in my building. When we arrived at the Chesterfield Shop, Gary greeted us. Gary was friendly, knowledgeable and extremely patient, answering our list of questions. The store offers a fair selection of styles, colours and fabrics, so you’re more than likely to find what you’re looking for here.
Mary P
Mary P
19:32 28 Mar 21
This store is fantastic! This is our third couch/entertainment sectional purchase - Ryan, our salesman, was patient, calm, knowledgeable and very helpful with finding us the perfect couch. The quality is second to none! Our 10 year old couch still looks new - high quality foam and leather, well worth the money. You will have the pieces for a very long time! Wears well and good warranty. Variety of styles/ colours/ leathers/ fabrics...custom configurations are fantastic. Highly recommend spending on a few great pieces for life.
Carla Colangelo
Carla Colangelo
19:23 28 Mar 21
Denise Rigato
Denise Rigato
17:39 28 Mar 21
Aya was very helpful in helping us finding the right couch for our space. She was also incredibly patient as we chose the right fabric.
Richard Bedrich
Richard Bedrich
18:58 27 Mar 21
Thank you Gary, Yonge Street location, for the amazing service you gave my wife and I this afternoon. We were looking for a specific purchase(s) and you were able to match it perfectly. You gave us a highly knowledgeable advise and a super friendly service, your expertise really showed.Great shopping experience ........... Gladys & I
Konstantin Voronin
Konstantin Voronin
21:50 25 Mar 21
Aya the sales rep helped us to find and choose the right fabric in very professional manner and excellent customer service, for sure coming back again to purchase other items.
Nham Kay
Nham Kay
14:26 25 Mar 21
I recently bought a sleek loveseat recliner from the Chesterfield Shop. I had a wonderful experience in their show room. Devra, the consultant made me feel at home and very helpful in every step of my decision making. Excellent customer service right through to the delivery. Very good quality furniture as well. Thank you Devra!
B A
B A
19:14 20 Mar 21
B Harrison
B Harrison
22:53 19 Mar 21
Sandra was outstanding! She went the extra mile & treated me like family. Very understanding & patient with our unique circumstances. Sandra made it a Great Experience!! Our 3rd item from Chesterfield Shop, probably not the last.
Susan Sager
Susan Sager
19:54 17 Mar 21
The showroom at the Newmarket store has a tremendous variety of products making it very easy to choose whatever type of furniture you are looking for. I was met at the door by Ryan; an extremely patient, knowledgeable and helpful salesperson. After explaining what I needed and when I needed it he pointed me in the right direction, explained the quality of the products and even helped with the choice of fabrics. This was a 5 star plus experience!
D Vella
D Vella
17:33 16 Mar 21
Great couch shopping experience with Aya today! She was very helpful explaining all of the options and even helped me with choosing the colour. I will be back for my next purchase.
Helmut Wegenschimmel
Helmut Wegenschimmel
22:46 15 Mar 21
We had a great shopping experience. Randy Dorsey was very helpful in helping us choose the right Couch and Leather Recliner.He is very knowledgeable about all the furniture and the combination of fabrics.We also appreciate that all your furniture is mostly Canadian made.Thanks again.
Andrea Bianco
Andrea Bianco
17:20 15 Mar 21
We had a great experience! Excellent service. Aya served us. She was knowledgeable, helpful and very pleasant to deal with. Lots of options! Highly recommend!
Sandra Marchese
Sandra Marchese
14:33 15 Mar 21
Randy Dorsey at the Chesterfield Shop in Mississauga was amazing to deal with. An awesome salesman. We started looking for a sectional pre COVID and Randy helped us out. Covid hit so we never purchased the sofa. Randy had left such a lasting impression on us that we decided to go back & purchase the sofa from him. He spent so much time with us making sure we were happy with our purchase. I highly recommend speaking to him if you are considering the Chesterfield shop.
Rick Findlay
Rick Findlay
02:45 15 Mar 21
Aya was an exceptional help! Gave us space but also made excellent suggestions! Great experience. Can’t wait for our purchase!
Amisha Agrawal
Amisha Agrawal
20:12 14 Mar 21
I really liked the openness of the store. It was easy to find everything. Aya made the whole experience much easier than I have had in the past. Aya went above and beyond! She made it easy toMake such a big decision. She also answered my questions no matter how silly they may be or how many times I asked the same question!I also found the prices reasonable.
Farhan Riaz
Farhan Riaz
20:04 14 Mar 21
I like their 5 year warranty and their amazing and super helpful sales rep: Aya Ahmed!
Shira Goldberg
Shira Goldberg
03:41 14 Mar 21
Had a great experience buying a new sofa sleeper. The store manager, Vanessa, was very patient, accommodating, and helpful. She helped to make this big purchase an easy, informed decision. Thank you!
Patrick V
Patrick V
01:50 14 Mar 21
We had a great experience shopping here. Vanessa was very helpful and friendly. She answered all of our questions and helped us customize our purchase without pressuring us. We would absolutely shop here again based on her assistance!
Brian Kalte
Brian Kalte
22:01 13 Mar 21
We have been looking for a couch and love seat at different furniture stores for the past few weeks and saw nothing we liked. Visited the Chesterfield Shop in Mississauga and were amazed to see so much choice. Our salesperson was Salwa Takla and we highly recommend her. She wasn't pushy, gave us the right amount of time to ourselves and was extremely knowledgeable. She assisted us with the colour selection for our leather and choice of fabric for our pillows. Our visit was very enjoyable and we look forward to the day our new furniture arrives. Thanks again Salwa!
Tracy Rampone
Tracy Rampone
16:42 13 Mar 21
Great service from Aya today. She was able to pinpoint what we were looking for quickly with great questions. She knows the store stock very well. She didn't blink when we changed our minds at the last minute either. Having a great sense of humour makes all the difference. Nice meeting you Aya!
A B
A B
19:28 12 Mar 21
Salwa was so helpful and professional in every way. This is our second time purchasing a sofa from The Chesterfield Shop, MIssissauga. Great quality and very easy to customize.
Andrew Sorlie
Andrew Sorlie
17:03 12 Mar 21
Just so thrilled by our Chesterfield Shop experience. We purchased an in-stock reclining chair from Palliser. It arrived two days later with expert delivery by Augustine and Jake. They even gave us gummy candies. Look no further than the fine team at Chesterfield Shop.
Julie Jane
Julie Jane
01:14 12 Mar 21
This location of The Chesterfield Shop had been recommended by many for quality selection and service and it certainly lived up to those rave reviews. I couldn't have been happier with the knowledge, patience and friendliness of Gary. He went above and beyond to be helpful and I really appreciated his honesty throughout the selection process. I even found two beautiful accent pillows that will look lovely with my new sofa. These days, it is rare to find a business that operates with such a focus on customer service and satisfaction, but The Chesterfield Shop does just that and I am sure I will be thrilled with my purchase when it arrives (can't wait!).
Sue Cooley
Sue Cooley
21:33 10 Mar 21
We had a fabulous shopping experience at this store. We were immediately greeted by Aya and she offered to help us find what we wanted. She was very professional and courteous. The most important thing I found was that there was no sales pressure to buy. She directed us to what she felt was what we were looking for and it was an easy decision for us. She was able to get us a quick delivery. Very great service.
Paola DiCarlo
Paola DiCarlo
02:34 09 Mar 21
Great selection and products! We had an excellent experience at the Chesterfield Shop in Mississauga with Salwa! She has extensive knowledge of the products which helped us decide on the perfect custom sectional and recliner. Salwa was also very patient with us especially when we had trouble agreeing on colours - Salwa provided her input and we ended up taking her advice on many things including foot colour for the sectional and recliner style. Thank you kindly Salwa - we look forward to working with you again in the future.
Nice store, the staff were very friendly and helpful, a bit on the high end range, so a bit out of my price range. They had a large selection, and a verify of colours for each item. If you are looking for higher end pieces, I recommend checking this store.
Serena Gandhi
Serena Gandhi
21:17 05 Mar 21
Sandra was an extremely helpful sales associate. She helped us find a sofa that fit exactly what we wanted, and was super quick in getting back to us with pricing and specifications. Her customer service is amazing, she came all the way to a different store to help us out. Thank you for all your help, Sandra!
We purchased a leather sectional from the sales associate, Salwa Takla back in November and the sectional was delivered this month (as promised). The sectional was perfect, exactly what our family was looking for. Salwa Takla was knowledgeable and very professional. She was able to identify our needs and wants by asking all the right questions and helped us quickly narrow down on this set of sectional with two recliners. She also answered all our follow-up questions promptly after the purchase and even looked into Box Day and Black Friday sales to see if there was a better deal for us for the same sectional. We love the Canadian made leather and recliners. The only problem is now nobody in the family wants to get off the couch!
Danny Marandola
Danny Marandola
21:39 01 Mar 21
Sales staff and the product and the price all excellent. The delivery people who installed the couch where beyond exceptional. They were courteous, conscientious and extremely careful with the furniture in my home. I would recommend the Chesterfield shop to anybody
DSRT Newmarket
DSRT Newmarket
22:49 24 Feb 21
I highly recommend The Chesterfield Shop. Alexandra was wonderful to work with and really helped me determine what I wanted as I was purchasing for my new home. At first, I had no idea, but Alexandra patiently worked with me through many visits. Alexandra was always happy to see me. They have many different options with tons of different fabrics - much more than many other shops I had visited. They allow you to take home good sized samples to try in your lighting (with refundable deposit). Delivery was much quickly than I anticipated despite COVID-19. The delivery team had proper PPE, and completely set up my new chesterfield and took away all packaging - they were great! The quality is excellent and I love the style and the fabric. It's absolutely perfect. Many, many thanks to Alexandra and team.
Sheila Chadha
Sheila Chadha
21:44 24 Feb 21
We moved into a new place and we were looking for a leather chaise sofa. Looked at numerous websites (including Article, CB2 and EQ3), but wanted to get something from a smaller local store or local Toronto chain. Looked around and decided since I had seen the Toronto Eglinton location before for the Chesterfield store, I would try calling them. They were closed but the Dufferin location was open. My experience from start to scratch with them was wonderful. With COVID restrictions in place I was not able to go into the store, but the store was able to do virtual appointments. From my first call with them they were very professional and through. They asked for measurements and made suggestion based on a floor map I provided of the room. Unfortunately I am extremely indecisive and they patiently allowed me to take my time (over the course of 4-6 weeks) to make a decision. They provided pictures, costs, leather types and colours whenever I requested it. They had 4 virtual appointments with me and numerous messages back and forth. Picking a couch without trying it (especially a pricier one) is always a gamble but Maryam (who helped us through the process) tried to make it as easy as possible. She was amazing and is an asset to the store. The actual couch will be delivered in April since it takes the maker 12-14 weeks to make and deliver the custom sofa color we requested. But I wanted to still provide a review for the customer service piece of it which has been amazing so far. If you are in the market for a sofa definitely try them. Once I get the sofa will provide an update to this review (fingers crossed it lives up to expectations!).
David Adams
David Adams
19:51 21 Feb 21
I have had the privilege of shopping at the Chesterfield Shop in North York. My experience was rewarding and satisfactory. There is a huge selection to choose from, high quality with reasonable prices. Olga was my sale person who is also an interior designer. Olga was professional and extremely helpful. I left the store very happy with my purchase. I would strongly recommend shopping at the Chesterfield Shop.
Jonathan Sherman
Jonathan Sherman
20:11 20 Feb 21
Amazing experience as a first-time homeowner. The process was easy and painless, and prices were fair. I’ll be back!
Kathy DeMan
Kathy DeMan
15:09 19 Feb 21
My recent experience at the Chesterfield shop during the pandemic was exceptional. Sandra quickly searched the store inventory for a chair that we needed to match our existing decor. She quickly found several options we discussed over email and she booked a private viewing for me to select the furniture. The pandemic has created obstacles we have rarely seen in our lives and Sandra’s attention to detail in both chair selection and my personal comfort and safety while visiting the store was appreciated. We have bought from this store before and will continue to make it our preferred stop when shopping for our home. Sandra was just great !
Ken Paquet
Ken Paquet
01:25 19 Feb 21
Sandra Broglio provided the best service we could have asked for ! We bought a Pinnacle custom leather sectional and after finalizing our material and colour, we placed our order. However, 6 weeks later we decided to add a major feature but thought it was way too late!...NO WAY, Sandra and the Chesterfield Shop made it happen! we got exactly what we wanted along with friendly professional service. You cant go wrong with that kind of service and don't forget quality furniture ! THANKS AGAIN SANDRA and Team!
We have worked with Aya at the Chesterfield Shop two times now, and she is just amazing. Able to help with all my double backing and second guessing, she’s patient and endlessly helpful. What a good experience working with her!
Katherine Mellor
Katherine Mellor
19:49 17 Feb 21
Olga was kind enough to meet with us privately at a convenient time to look at recliner options. She listened to what we were looking for and immediately had a solution. This is a beautiful chair, and not your typical recliner. It is sleek and sophisticated. It was delivered within 3 days, with COVID appropriate protections in place at our home. Very pleased with our purchase. Glad it is Canadian made as well!
Jenna Clark
Jenna Clark
18:06 17 Feb 21
Very happy with our purchase! We bought a large sectional (with Olga's lovely help) - delivery was earlier than anticipated, the sectional is beautiful and very high quality, delivery was professional and efficient. Olga worked with us to make the purchase completely by telephone and with exchange of pictures by email, and the process worked very well! We purchased from The Chesterfield Shop because our old sectional literally fell apart... while our sofa and love seat, purchased over 20 years ago from The Chesterfield Shop, are still in mint condition.
Sherri Goldberg
Sherri Goldberg
20:20 11 Feb 21
We had a very pleasureable experience with Olga at the Chesterfield shop on Dufferin She was very patient and very helpful in guiding us to pick what suited our needs best.She was so much fun to work with and extremely knowledgeable to work with. we highly recommend her. She is well experienced and has a good eye for decorThank you again Olga for your expertise and guidance.
Luca Mancuso
Luca Mancuso
20:58 05 Feb 21
My girlfriend and I just purchased a sofa from The Chesterfield Shop and the service from my first phone call with Customer Service to when I was connected to Olga was excellent. I knew from the beginning I was going to be well taken care of. Earlier this same day I contacted another company and it wasn't pleasant. This Shop and Olga care. Olga listened to us, and provided her furniture and design expertise and guidance. To get it right it takes patience and contemplating pros and cons of the different options available.Olga was so patient and there is no doubt she wanted us to make the right decision and to be happy. We would never have bought the sofa we did without her and we love it.
Daniel Gold
Daniel Gold
02:13 03 Feb 21
A perfect shopping experience from top to bottom. Ended up with an ottoman I think I’ll have the rest of my life. Well priced, well organized, high quality materials, knowledgeable staff. This family run store is a Toronto staple for a reason. Look no further!
Vivian Lee
Vivian Lee
21:11 01 Feb 21
Great experience at the store! Olga was our personal design specialist, and she was amazing! She not only was honest and forthcoming with the products, she helped us find the perfect sofa for us! She was not pushy, nor did she try to upsell us. Could not have asked for a better experience!
Randy Daiter
Randy Daiter
17:54 01 Feb 21
I highly recommend dealing with the staff at this location of the Chesterfield Shop. The store manager Vanessa not only under-promised and over delivered on the custom-order delivery date, but helped us find a solution in making it fit. Even though we measured the sectional prior to purchase, it wouldn't fit on delivery due to an unexpected bulk-head site condition. Vanessa and the company found a solution and ensured the sofa was re-delivered to our complete satisfaction. Again, would highly recommend dealing with with company, as the couch is of superior quality and the service completely exceeded our expectations.
Shelley Passingham
Shelley Passingham
20:43 28 Jan 21
I purchased my couch here 13 years ago and because of the quality of the product I returned. Recently purchased a sectional with Vanessa, a Sales Associate and would highly recommend her. Vanessa provided a variety of options being mindful of what I was looking for. she was extremely knowledgeable and made herself extremely accessible if i had any follow up questions - would highly recommend.
Lisa McAuliffe
Lisa McAuliffe
21:45 23 Jan 21
My husband and I purchased a little pied a terre in downtown Toronto with a short closing date. We needed a couch, chair...delivered by the closing date. Most other establishments required 12-14 weeks delivery and we only had 6 weeks. We saw their ad in the Toronto Star and thought to send them an email requesting service. They got back to us within minutes and we were swiftly referred to the lovely Vanessa at the Yonge/Eglinton store. Because of Covid we couldn't visit the store (we also live in Collingwood) but we did a Zoom meeting! She knew what we were looking for, was very patient as we asked her to sit in the chairs, describe the comfort level and firmness. It was quiet odd, actually. Well, within a half hour or so, we found exactly what we were looking for plus a very cool coffee table!It was a very pleasant experience and Vanessa was super responsive to our numerous questions after the purchase. On top of everything, we were super happy to find out that our furniture was in stock so there was no waiting (except for when we get our place at the end of February.).We would absolutely recommend these folks/Vanessa, especially in this uncertain environment.
Jenn Rutherford
Jenn Rutherford
19:20 23 Jan 21
Had a great experience working with Vanessa at this shop. I had very specific requirements that were all met! Great selection of pull outs and sectionals. Vanessa is super knowledgeable and was able to help guide me to the purchase of a couch I know I’ll love!
Erica van Rooyen
Erica van Rooyen
17:32 23 Jan 21
From the moment I entered the store, we were greeted and given exceptional customer service by Dennis. After having been to many many furniture stores, I can honestly say that Dennis and the selection at The Chesterfield Shop are the best for hundreds of kilometers around. Dennis really listened to what our needs were before recommending anything. Do you know how hard it is to find a salesperson who actually listens? I do and Dennis is really good at it. He was never overpowering and helped us figure out what we wanted, rather than imposing his opinion and tastes on us. His timing was impeccable where he would leave us to talk amongst ourselves and then come back and check in with us. So we didn't feel ignored or hovered over. The store itself has a really good selection - again the best around and I am somewhat of an expert :) - and we had to drive 150 km to get to the store and it was worth it. Our furniture was delivered by two polite and knowledgeable people who set everything up and took away the garbage. All in all my experience with The Chesterfield Shop has been nothing short of amazing.
Jonathan Weitz
Jonathan Weitz
00:06 21 Jan 21
Outstanding service and a great selection! Staff were very kind and extremely knowledgeable. High quality and very fair prices.
Jennifer Reddick
Jennifer Reddick
21:54 20 Jan 21
I would recommend The Chesterfield Shop to anyone! Their customer service was incredible from the moment I reached out to them about a new sectional, to the time it was delivered. Sharon is an exceptional consultant who worked to understand my style and requirements while providing honest recommendations about the sectional that would best suit my space and lifestyle. Jim was attentive and accommodating, especially during COVID, to ensure I could access fabric samples to be confident in my selection. Not to mention the sectional is absolutely amazing and we couldn't be happier with our decision to go with The Chesterfield Shop!
Nicholas Cooper
Nicholas Cooper
21:52 20 Jan 21
My experience with Chesterfield Shop was a positive one. I emailed Jim regarding a sectional on their website and was responded to within an hour. Olga was the local representative who assisted me and was very patient with my many questions.Yes, Chesterfield is like any retail environment and they will talk up the protection/extended-warranty plan frequently - which isn't to say those plans are a bad idea. However, I found their approach more conversational and less uncomfortable than other vendors I had been in contact with. I appreciated that they did not apply pressure to upsell me on a different model or alter my opinion on aesthetic choices.We ultimately purchased the sectional couch and had it delivered within two days (an apartment in midtown Toronto). The delivery guys are superbly mannered and very efficient. With the trust built during this transaction we felt comfortable purchasing an accompanying recliner less than a week later. The purchase and delivery experience was a repeat of the first. Both items are of high quality and the pros and cons of each design were well explained by Olga.Based on several weeks worth of online hunting, the pricing for the recliner was competitive and the pricing for the couch was very competitive.
Jelica Mijanovic
Jelica Mijanovic
00:54 15 Jan 21
I was about to get a sofa from another shop, but Aya was so devoted and professional, that we made a purchase in Chesterfield, knowing there is a customer service we can always count on.
Usman Tariq
Usman Tariq
21:01 11 Jan 21
We had one of the best sales experience here. Ms. Aya was very patient and knowledgeable about the products and guided us throughout. We ended up buying two very nice Sofas!
Janice Emmett
Janice Emmett
22:07 10 Jan 21
We received our sectional sofa this week and we are very happy. The sofa was a special order and even though it took time to come to us (COVID-19 delays), the folks at the Chesterfield Shop in Newmarket kept us posted along the way. Great Service! - Many thanks for the lovely gummy bears too!
Andrea Muzzi
Andrea Muzzi
16:07 06 Jan 21
Fantastic service, excellent product, just delighted!!! Considering we had to do this remotely, we are so happy with the outcome! Natasha was a great help - patient and knowledgable. The delivery guys were great. Our second successful purchase from The Chesterfield Shop and we will definitely continue to use them as happy & satisfied customers!
Angie Joyce
Angie Joyce
20:51 31 Dec 20
Since mid 1980’s we have purchased our living room furniture from the Scarborough location of Chesterfield Shop. Every associate we ever dealt with was knowledgeable and very helpful with not only the sale, but also any followup whether it be a custom order, delivery arrangements, etc. This time around I purchased a sofa bed from Olga who made the whole experience comfortable and fun, even in spite of covid restrictions. Thank you Olga for your time and patience, and Happy New Year.
Judy Crowe
Judy Crowe
16:59 30 Dec 20
My order was delayed due to covid. Jim the regional manager was extremely kind and helpful. I was told my leather love seat would arrive before Christmas and sure enough it came Dec. 24. The delivery men were great. The love seat is very nice and comfy!
John Ostaff
John Ostaff
18:01 28 Dec 20
I have bought many times from The Chesterfield Shop. Price, quality and service are second to none. Due to COVID-19, all locations are temporarily closed however with the aid of modern technology, Olga was able to give me a virtual tour. She was extremely helpful in understanding my concerns and helped me select the right items and fabric, while still maintaining my budget. During these uncertain times it is refreshing to have people willing to work with you instead of using the pandemic as an excuse to offer poor service. I highly recommend The Chesterfield Shop and the outstanding service Olga has provided me with.
Jean Gilchrist
Jean Gilchrist
15:53 19 Dec 20
Jamie Haslett
Jamie Haslett
14:08 17 Dec 20
Joseph Friedlich
Joseph Friedlich
12:38 14 Dec 20
A gem amongst the furniture world. Extremely knowledgable and friendly staff willing to go the extra distance to ensure that not only do you choose the product that is right for you but that you are completely satisfied. It is always our first stop when comfortable seating is needed.
Janie Drake
Janie Drake
13:00 12 Dec 20
Salwa Takla was our Sales Person who helped us with our purchase of our leather sofa's and chair. Her expertise was so amazing. She listened to our needs and worked with us to fine the perfect pieces. Thank you Salwa.
Jaclyn Klayman
Jaclyn Klayman
02:41 12 Dec 20
maria coteanu
maria coteanu
21:46 08 Dec 20
This is my second 5 star review for this location and also for Erin at the head office and for Jay and Augustine from shipping. The whole team was absolutely wonderful and we have our beautiful couches in our home to enjoy. I will recommend this company to all of my friends because they are the best from the sales team, to management and delivery. With the COVID restrictions it took a bit longer for them to deliver because of manufacturing delays but waiting was well worth it! Top of the line products and service. Thank you everyone at the Chesterfield Shop!
Mark
Mark
17:33 06 Dec 20
Jake Gold
Jake Gold
22:01 05 Dec 20
I had Sharon help me get my dream couch!Excellent customer service and I couldn't have been happier!Great selection and customization options!
Naomi Braunstein
Naomi Braunstein
12:55 05 Dec 20
Couldn't have asked for a better experience wow!Sharon was the most thorough and helpful representative. She made sure we were given every option under the sun before allowing us to make our decision. She took the time and patience to sit with us and really make sure that we were happy. She is very knowledgeable and I would recommend anyone who needs a sofa to go see SHARON, you will be in great hands. Super excited about our purchase, cant wait for it to arrive!
Rosemary Polczer
Rosemary Polczer
13:40 04 Dec 20
Helpful and knowledgable staff. Great service. Pleasurable shopping experience.
Lynn May
Lynn May
22:37 01 Dec 20
My husband and I were in the market for a sofa bed to accommodate guests and The Chesterfield Shop exceeded our needs! We dealt with Ryan who was extremely knowledgeable and pleasant. No pressure tactics and adherence to social distancing, etc. was met without exception. Our sofa was delivered in less than a week and the delivery crew was polite and helpful. The sofa looks fabulous in our new home. All in all a very seamless and pleasing experience. I would (and have) recommended The Chesterfield Shop to anyone!
Rita rotondi
Rita rotondi
22:39 30 Nov 20
We had a great experience at the Kennedy location. We visited the store twice because we originally were not sure of the size of the sectional we needed. Due to specific space requirements we had to custom make the sectional we needed. Natasha was extremely patient snd knowledge. Natasha was so patient with us even after I called her twice to make changes to my order. At no point did she sound annoyed or frustrated at me even though I changed my order twice!!! She made the entire process extremely easy and not stressful at all!!!!
Dhyana Srinath
Dhyana Srinath
20:58 22 Nov 20
Comfiest couch for great quality and the customer service is amazing! I had a great experience working with Aya at this store - it was the day before a pandemic lockdown and it was snowing and she was able to help me pick out a couch over the phone absolutely hassle-free!
Soobia Sana
Soobia Sana
20:46 22 Nov 20
We have just bought a new home and have been running around like crazy finding new furniture that seems non-existent in all big box retailers and even the little guys who have warehouses in Canada. My husband recommended returning to Chesterfield Shop since they make their furniture in Canada.I was home with a little babe, while he was at the new house fixing some stuff (a day before going into second lockdown; during a snow storm). I called them to ask if they have any sectionals in stock with my requirements that could be delivered within a few days. The operational manager who picked up was very patient and said even though the stores will likely be really busy at the moment, he'll call the Mississauga location and get someone to send me pictures (since their website doesn't carry their full inventory). About an hour later, I got a call from Aya who clarified my requirements over the phone and started sharing some pictures with prices! She was incredibly helpful with a great sense of humor. We talked through some options over text and after short listing two of them, I asked my husband to go over in person to finalize everything!It's Sunday and our couch will be delivered to us on Tuesday!!! Unbelievable experience and turnaround time during COVID! Big thanks to Aya for her assistance and to Chesterfield for being one of the few stores to carry inventory to service customers. Can't wait to enjoy my new couch!
Maedae Studios
Maedae Studios
14:47 22 Nov 20
Awesome Man
Awesome Man
03:28 21 Nov 20
Katayoun esfahanizadeh
Katayoun esfahanizadeh
21:43 20 Nov 20
First time I came to this place I was greeted by Maryam. She had a sunny disposition with tones of positive energy. It felt like I knew her all my life. She showed my around and everything looked so good. I could not believe how I have never heard of this place and the products. Unfortunately I had forgotten to bring my purse with since I had no plan of any shopping that day. My next visit to purchase a sofa , I was greeted by Olga. She was yet another amazing person. She helped me choose the fabric for my new sofa, gave me some great tips and made me feel so special. These people are great. I will be receiving my sofa in few weeks and I will sure write a review about the quality and comfort of the sofa once I actually sit on it for a whole episode of Grays Anatomy. Wait for it. 😄
Lorraine A
Lorraine A
18:49 19 Nov 20
What a wonderful experience I had at the Chesterfield shop. Sandra was absolutely wonderful person to deal with and made this experience so enjoyable that I will be coming back again for some other items. Sandra gave me so many options that I wasn't offered at other furniture places that made me want to come back to her directly. There furniture is beautiful, comfortable and reasonably price. I will be returning for sure. Thank you Sandra
Nadia Rushdi
Nadia Rushdi
16:17 19 Nov 20
What a great experience! I can't recommend this place enough. We decided to upgrade our couch (as most of captive at home have this year) and Randy walked us through our options as we wanted a decent leather couch. I like the fact that everything is Canadian made, and there was a great mix of customizable features. We were able to get what we wanted at a discount too! (Black Friday timing apparently!). Its a decent sized show room with a ton of options. I can't recommend enough!
Rita Russell
Rita Russell
01:43 19 Nov 20
Had an amazing experience with Sharon. Love our new sofa. Ordered Friday and enjoying it by Monday! Low pressure, professional attention and wonderful product.
Marney Clark
Marney Clark
21:01 17 Nov 20
I tried every store that I could think of looking for a sofa bed that I liked and would suit the space I had planned for it. The store on Kennedy had one that was totally appropriate. Olga Coish was the salesperson that helped me and I found her to be a total delight. She was knowledgeable, willing to suggest all kinds of options that I hadn't thought of and fun to work with. Next time I'm looking for a piece of furniture I will go straight there.
Michael Gossack
Michael Gossack
17:55 16 Nov 20
We purchased a black leather unit this past Saturday with the help of Marty who brings a wealth of experience to the table. There was no need to go anywhere else as the price was incredible and the style and quality is exactly what we were looking for. Tons of selection would highly recommend the Chesterfield Shop.
Sarah Snider
Sarah Snider
21:54 15 Nov 20
Had a great experience purchasing a new sectional 😊 Sharon K. was very knowledgeable and took the time to understand our style and needs. Would definitely purchase from this store again!
Marina & Michael Louis
Marina & Michael Louis
20:38 14 Nov 20
Had a great experience with Pedram today. He was extremely helpful and patient. He helped us design a beautiful couch to fit in our basement. Very happy we thought of the Chesterfield Shop!
karen rumball
karen rumball
18:38 13 Nov 20
We had never been to one of your stores before, until this past week; we were so happy to be shown quality Canadian recliners,sofas and loveseats.Randy D. Was very helpful with the whole process ...no pressure tactics, just gave us options and shared his wealth of knowledge. I only wish we hadnt wasted time looking in other stores. We are so looking forward to the delivery of our new furniture!
Alicia Regier
Alicia Regier
16:17 11 Nov 20
We were looking for leather couches and the Chesterfield Shop delivered on both selection and service. We highly recommend Sharon as a salesperson. From our customer shopping experience right to delivery and follow up she was knowledgeable, professional and a pleasure to work with. Thank You Sharon!
Ella Rose Dollhouse
Ella Rose Dollhouse
18:00 06 Nov 20
We purchased a beautiful leather sectional from Chesterfield in Newmarket two years ago. Popped in to discuss some added artwork from my baby and received the Best service. Shout out to Rob for making the start to my day exceptional. Great costumer service all around.
Christine T
Christine T
17:05 02 Nov 20
After an awful day of searching for the perfect couches we stumbled upon the chesterfield shop. What a refreshing change! So many beautiful pieces to choose from. A big thank you to Karen for her patience and helpful advice. We were expecting a long wait for our furniture based upon what other furniture stores had told us, but were so happy to receive our couches within the week! The delivery team were very professional and set up the couches in no time at all. Thank you everyone for a great experience! We love our couches!!
Betty Maclean
Betty Maclean
23:27 28 Oct 20
Yesterday was our first visit to the Chesterfield Shop. It was a pleasure to meet Olga and to benefit from her experience and knowledge about the product. We're very pleased with our purchase (a sectional sofa) and we're very much looking forward to it's arrival in a month. Thank you Olga!
Haneen Halabi
Haneen Halabi
00:56 24 Oct 20
It was the first time we were visiting a Chesterfield shop after hearing excellent feedback from our friends and they were not wrong! We were greeted by their wonderful associate, Olga, who was such a pleasure to deal with. She was very patient as we were looking for something very specific and has a very fun personality. We did not feel pressured at all to make a purchase and Olga spent around 2 hours with us, customizing the perfect sofa for our space and we bought it! 11/10 amazing service and highly recommend!! Can't wait for our delivery :)
Ari Mansur
Ari Mansur
04:37 23 Oct 20
Joanne Kyle
Joanne Kyle
16:39 20 Oct 20
The Chesterfield Shop provided fantastic customer service!! My contact was through email with Jim at head office. Jim responded to my questions almost immediately after I hit send. The Chesterfield Shop will most definitely get my business. See you very soon. 😁
Bogdan Duma
Bogdan Duma
23:29 15 Oct 20
Huge selection of sofas. Profesional sales person. Easy transaction and piece of mind delivery. Price was great too. Thank you.
Steve Kaszas
Steve Kaszas
22:26 15 Oct 20
Leigh Mounsey
Leigh Mounsey
16:08 14 Oct 20
Wanted to say a BIG thank you to your Operations Manager Jim Delpippo! We purchased a sectional from the Newmarket location, and the delivery time was running behind . Jim provided excellent customer service and really kept us in the loop in regards to the status of our delivery! It was so appreciated! Jim went above and beyond, and it was appreciated!
Elena Giudici
Elena Giudici
01:52 14 Oct 20
Visited The showroom in August and was met by Dennis who was very helpful but not pushy, went back a week later to order and he remembered me and we proceeded to finalize the order , with an eta of 4-6 weeks , but 2 weeks later I got the call that my sofa was in ready to be delivered! These days nothing comes early ! The delivery crew and installers were great! Very professional and diligent! Can’t say enough of how much I luv my leather palisades sofa! So many compliments! Thanks Dennis and your staff!
Oksana Kozlova
Oksana Kozlova
17:55 12 Oct 20
KD
KD
18:18 06 Oct 20
We found our perfect family couch at Chesterfield Shop all thanks to Olga. She was amazing! Thank you again for the great experience, we can't wait for our new couch to arrive.
Nima Akhbari
Nima Akhbari
08:54 03 Oct 20
Good stuff
Cora Tenaglia
Cora Tenaglia
19:52 29 Sep 20
A great experience yesterday at The Chesterfield Shop with Olga Coish. She took a great deal of time explaining the product that I was interested in. She was very well informed on each item that I was looking at. I give her an A plus.
Reza Harji
Reza Harji
22:04 28 Sep 20
Aaron Kates Rose
Aaron Kates Rose
00:16 20 Sep 20
AN AZTEC
AN AZTEC
16:47 16 Sep 20
Dale Woolridge
Dale Woolridge
11:43 14 Sep 20
After going up and down Kennedy and encountering varying degrees of quality and helpfulness at other stores, it was refreshing to experience top notch customer service (thank you Olga!) and high quality furniture. Olga really helped us find the right pieces for our family and we really appreciate her attention to detail and style choices.
Shaun Pearl
Shaun Pearl
16:29 13 Sep 20
So many options. Victor was our sales Rep and very knowledgeable. Some couches are almost fully customizable which is a great bonus. Prices will reflect all the options available and the quality.
Michael Gardner
Michael Gardner
22:23 02 Sep 20
Jason
Jason
23:11 29 Aug 20
Fine products at great prices, not only does the Chesterfield shop have nice stuff at affordable everyday prices but they also have friendly and very helpful staff that are dedicated to helping us get the perfect product. On top of all the great things I've mentioned they also can disassemble a couch to fit in your place the reassemble the couch.
Kelly Pickard-Lefterys
Kelly Pickard-Lefterys
18:18 26 Aug 20
We walked into the Chesterfield Shop and were quickly greeted by Sharon. She spent a couple of hours with us, showing us different sets and helping us to select a reclining sofa and loveseat that is comfortable for both me and my husband. She was very knowledgeable and patient with us. Sharon spent additional time with us on a follow up visit helping us to select the colour of leather to complement our decor. We were impressed that the product is Canadian made and comes with a significant warranty. We look forward to our purchase being delivered in 8 - 10 weeks and will add to our review at that time.
Timothy Knight
Timothy Knight
20:42 24 Aug 20
Olga was a wonderful help in choosing an excellent sofabed. Thank you for a great buying experience!
Brooke Segal
Brooke Segal
14:53 18 Aug 20
Chesterfield Shop has been amazing to work with and has been so fair. I went there in June to purchase a sectional sofa. They had a great selection and Salwa from the Mississauga location helped us pick out and customize our sofa. I wasn't sure it would fit in our space so they sent someone out to take measurements to confirm that it would. Unfortunately, we ended up moving kind of suddenly. I thought our new entryway was more spacious so I didn't think to have them come out to measure the new space. However, on the day of delivery they found they couldn't fit the sofa up our new stairway. They took it back to the warehouse and someone from the main office called me within minutes. They were SO kind and fair about it, and allowed me to put the deposit I had put down on the original sofa towards selecting a new one. I went back to the Dundas store, where Salwa helped me again. She is very helpful and knowledgeable. She helped me choose a new sofa that we were sure would fit through our space. Thank you so much Chesterfield Shop and Salwa!
Flora Chan
Flora Chan
13:11 07 Aug 20
Chesterfield Shop has a very good selection of sofas that are ideal for condo or small-home living. Vanessa, the staff who helped me with my selection, was very knowledgeable about all aspects of what makes a sofa comfortable for each individual and took the time to explain it all to me. I never felt rushed to make a decision or pressured to make a purchase. She was very accommodating even after I had made my purchase and then had changed my mind on the colour.
Ryan Granahan
Ryan Granahan
02:23 07 Aug 20
If you're new to looking for a good chesterfield, ask Vanessa for suggestions!She gave us a thorough tour of the shop and explained exactly what to look for when buying a good chesterfield. Her suggestions were genuine and based on our preferences; we did not feel like we were being "sold" to at any point.Very positive experience for a buyer, I can't wait for the chesterfield to arrive. Thanks, Vanessa!
Lynda Levenstein
Lynda Levenstein
21:09 25 Jul 20
Wonderful Service. Selected beautiful sectional with Avery. Spend 2 hours with us and never made us feel rushed. Very excited to receive custom made sectional and ottoman in 6 weeks.
Marcanthony Nozza
Marcanthony Nozza
17:17 24 Jul 20
I've personally used this place for my own couch and it's great quality. They aren't the cheapest place but the quality and customer service is way better than other big box stores.
Alexandra Acosta
Alexandra Acosta
14:26 18 Jul 20
Leo T
Leo T
23:11 14 Jul 20
Professional, warm, and positive experience. Vanessa and Shermin went above and beyond while being patient with us. Highly recommend!
Maxim Khasiev
Maxim Khasiev
19:11 14 Jul 20
Jerry Mendlowitz
Jerry Mendlowitz
18:32 13 Jul 20
Great place to shop and friendly excellent service
Jeremy Robbins
Jeremy Robbins
02:51 12 Jul 20
Went in and bought a sofa, originally all seemed good, didn't have the Grey Colour I wanted so I decided to go with the brown that was in stock. Was told I could get next day delivery (very important and why I decided to buy in the first place) which they did not deliver on and left me waiting most of the day for the sofa. Then told me it will be 6 weeks as the brown was out of stock. They managed to get me the Grey (originally out of stock?) and delivered within two days and management was very helpful in rectifying it, free delivery and they the delivery went very smooth. I would mention that I went in between the purchase and delivery to ask some questions and to get dimensions of the sofa and found the staff rude and unhelpful. Most of them were lounging on the sofas and didn't bother to get up. They had little knowledge and made me feel as though I was inconveniencing them by asking 2 or 3 questions. Now I find out that the financing that I got from them was not what was explained to me and that does not impress me very much. I am disappointed and would not go back to them again as it has been an ordeal from start to finish. Don't bother with the employees, the manager seems to be the only helpful person in the store.UPDATE - After my review the main office reached out to me and I Was provided a leather care kit, was given an apology, and came to a mutual understanding, they did their best to be accommodating at head office even though much of my experience was not ideal. They were very understanding and I genuinely felt listened too. Unfortunately, after 4 months the couch had one of the back braces snap and cut the cord on my power reclining sofa. This is not the stores fault but instead the manufacturer- they asked for pictures and i sent them over, after a little back and forth over the past 2 weeks I was given store credit for the amount of the couch and will be able to substitute for something new. I am impressed at the response to problems and hopefully getting my new couch will go smoothly. Raising my review from 2 to 4 stars, overall the head office and management was excellent at rectifying the situation for me however there may be some employees at the specific store that aren't great.
Mirella Ferrone
Mirella Ferrone
13:36 11 Jul 20
Had a great experience dealing with Sandra at The Chesterfield Shop in Mississauga! Had a fantastic in home consultation to help pick the perfect sofa in the perfect size. I will definitely recommend The Chesterfield Shop to friends and family and tell them to ask for Sandra to ensure an all around wonderful shopping experience!!
Sherri S
Sherri S
18:44 09 Jul 20
Great place to shop. Gary and Lia really know their stuff. Very helpful. Will make sure you get the perfect couch to fit your needs. Will not try to oversell you
Amir S
Amir S
01:07 05 Jul 20
We bought a reclining sofa from this store 4 years ago for $3k and every night that we use it, we think of the money well spent. Quality of the leather is great and has very nice texture, it has our favourite color of blue navy. Spend your money on leather in here instead of big franchise stores that use much lower quality leather.
Alex Lu
Alex Lu
18:05 30 Jun 20
I had the best experience at Chesterfield Kennedy compared to any furniture store that I have ever shopped at. The customer service here is top notch!! I had to cancel a customized sectional couch order and was willing to take the loss for it ($900 deposit). I had to cancel because of Covid-19 and the loss of my job. I had to find ways to reduce my budget right away and would not be able to pay for the rest of the couch on arrival. The staff at chesterfield were so helpful and understanding that they offered back the deposit on a future purchase which was outstanding which I did not expect! Thank you Chesterfield for a great and accommodating experience !!
Cynthia Abuyuan
Cynthia Abuyuan
22:42 24 Jun 20
Brad Fonseca
Brad Fonseca
23:00 21 Jun 20
Excellent service from Ted Fowlston with regards to our inquiry. Staff are professional and the furniture sold is solid. Prices are high but you get what you pay for.
Rosalind Trevena
Rosalind Trevena
17:29 17 Jun 20
Was able to find the piece of furniture I was looking for.
Mark Dance
Mark Dance
02:34 12 Jun 20
We write this review from atop our beautiful new Chersterfield Shop sofa. It glistens and gleams in all its plush glory, lighting up our living room and cradling our tired bodies. It’s been a smooth ride throughout our purchasing experience, with excellent service from all the CS folks we’ve met: Pam, Steve, Jamie and Bob. In the face of covid, we were so grateful to be kept in the loop throughout the manufacturing process. We could also tell, when our sofa was delivered, that there was much thought put into ensuring that it would be done safely. We can tell already that this is a sofa that will anchor our home for a long time: durable materials, made in Canada quality. Thank you Chesterfield Shop—here’s to another 72 years of taking a load off!
Jayne Harvey
Jayne Harvey
16:31 10 Jun 20
I couldn't be happier your delivery guy's were A1. You kept us informed al the way through Co vid Most of all the couch as awesome
Gianpaolo Cuconato
Gianpaolo Cuconato
21:17 09 Jun 20
Amazing selection and very helpful and knowledgeable staff
Dimitrios Nikolaou
Dimitrios Nikolaou
19:24 10 Apr 20
A great Selection of Chesterfields the Sales people are bot right on top of you Give you ample time to look around however are available to answer any questions.Delivery was also breeze we had to change our initial Delivery date as one if the Construction project in our home was delayed and rescheduling was super easy.The Delivery crew did a great job of bringing in and setting up the new Furniture and they tool all the packaging away.5 Stars well done
Ernest Marx
Ernest Marx
02:44 05 Mar 20
Really good selection of quality furniture. Nice section of discounted pieces. A bit pricey but well worth the cost for a solid piece of furniture.
Don Whittemore
Don Whittemore
18:29 04 Mar 20
Over the past 45 years of marriage my partner and I have purchased at least 5 Chesterfield sets from The Chesterfield Shop. We have NEVER been disappointed with the product or the sales experience. Prior to going to TCS on Dufferin we went to Lazy Boy on Highway 7. The salesperson hovered the whole time we were there and jumped in every time we tried to discuss the furniture with each other. We finally left vowing to NEVER return.Jordan Goodman on the other hand was a perfect gentleman. He greeted us and then left us alone while we browsed the store. When we did have a question he was right there. After about three hours of sitting on just about everything in the store that was below our price point we made a purchase.The experience didn't end in the store. The delivery crew were fantastic and the furniture was in perfect condition.
Yuvraj Sinha
Yuvraj Sinha
02:45 15 Feb 20
Jaime Hickey
Jaime Hickey
21:49 06 Feb 20
My husband and I bought two couches and an ottoman from the Newmarket store. We have had such positive experiences with Rob the manager and Victor our salesman. They were both so knowledgeable, kind and patient, and we did not feel any pressure at all. We came in multiple time before we made our decision, and Victor and Rob answered a lot of questions from both of us. We received our couches and love them. Our delivery experience was also excellent. We have had issues before with other stores and were so pleased with this experience.Thank you for the wonderful experience, we truly appreciate it.
Carlo Ambruoso
Carlo Ambruoso
21:02 06 Feb 20
Kevin L
Kevin L
19:22 06 Feb 20
Sharon Clarke
Sharon Clarke
21:42 01 Feb 20
Great service the delivery guys were fantastic a big thanks to them they took our old couch out to the curb for us.Rick and Sharon Willow Beach....
Paul Stillwell
Paul Stillwell
02:15 26 Jan 20
Fair prices, great quality, and great service!
shaun craig
shaun craig
01:00 20 Jan 20
Shane Riley
Shane Riley
13:38 16 Jan 20
I purchased our couch here back in the spring of 2019 and had a great experience. The sales staff are pleasant and never pushy. When the representative gave my wife and I a timeline for arrival of our custom sofa it came on time and was delivered efficiently. The movers even looked after getting rid of our old couch as well. If you are looking for a quality product that is made in Canada The Chesterfield Shop is the place to go. Would definitely recommend and if future requirements arise we will surely be back!
J None
J None
16:58 08 Jan 20
Excellent service and selection. Jim was very helpful in assisting with my sofa purchase! Thanks!
B Moniz
B Moniz
13:33 03 Jan 20
Beautiful quality sofas. I went in looking for a leather recliner and the Sales man Avery helped me find the perfect one. He was friendly, professional and found me a great recliner within my budget. This was my second purchase from The Chesterfield Shop and I would definitely go back again.
sue bonk
sue bonk
20:49 28 Dec 19
Our sales associate, Marty was excellent. Not pushy but provide ideas to.make ys think outside the box 4 furniture options.
Pamela Osborne
Pamela Osborne
01:28 27 Nov 19
What great service! I must go if looking for furniture. The sale people are wonderful and all the little things they do for you are above all other chains
Stef Mac
Stef Mac
02:15 25 Nov 19
Very nice location with attentive and friendly staff
Michael Q
Michael Q
23:36 03 Nov 19
We've purchased here before and sent my parent's there and friends. Very high quality, excellent sales staff (thank you Olga) and quality and customizable seating. Aside from fabric upgrades, everything else can be customized without additional cost. You get what you pay for. This isn't cheap disposable furniture. I highly recommend.
Lisa Alfred
Lisa Alfred
01:06 07 Oct 19
Randy I
Randy I
20:44 20 Sep 19
madeleine haynes
madeleine haynes
21:46 17 Sep 19
Just took delivery of a sofa bed and we are very happy. As the sofa bed was going down our basement there were challenges but the two delivery men handled the situation well and got the job done and were very pleasant about it. 👍👍
Pat Marcacci
Pat Marcacci
21:20 12 Sep 19
Victor was extremely helpful! Received a great deal on a Palliser sofa set!
Anita Cohen
Anita Cohen
11:41 18 Aug 19
over the years, we purchased quite a few pieces from the Chesterfield Shop in North York. Service was OK. High quality products.This time, we went to the Newmarket store.High quality furniture with equally high quality sales person. Thank you to Sharon for your friendly, professional approach; your ability to work with me to try and figure out measurements, needs and possible variations to make things 'fit'. We will be back!Thank you!
Jill Derby
Jill Derby
16:01 27 Jul 19
My Palliser sleeper sofa was recently delivered, and I'm thrilled with the whole experience. This was my first big-girl-furniture (aka non-Ikea) purchase, and I was a little apprehensive. However, from the moment I walked in the door to the seamless delivery, I received knowledgeable, unpretentious service that put me totally at ease. I have frequent visits from friends and family, so wanted a pull-out with an excellent mattress. Dale, at the Yonge/Eg location, instantly understood what I was looking for; I wandered around the showroom to satisfy my curiosity, but the first model she showed me was the one I ended up purchasing. Delivery (exactly on schedule; ten weeks later) was a breeze, with incredibly friendly service. My couch is beautiful, comfortable, and I still can't get over how great it looks in the living room. Definitely a step up from Ikea (and well worth it!). I recommend TCS without reservation!
Trevor S
Trevor S
16:10 25 Jun 19
My wife and I were extremely happy with our purchase at the Chesterfield Shop. The customer service was totally amazing. We changed our mind after dilievery and exchanged it for a different sofa.This was all done hassel free and with no extra charge. Not what you would expect from some of the competitors.Ted helped us selected the perfect sofa for our unit. Overall it was a great experience and we will be purchasing our next sofa at this shop!!!.
Deborah Baptiste
Deborah Baptiste
01:25 23 Jun 19
Olga Coish
Olga Coish
18:21 14 Jun 19
Great Canadian made furniture for a living room such as sofas, recliners, armchair, etc. I love choice of rugs, wall art and accent table there. The best space for great quality leather furniture. Customer service is very professional and knowledgeable. Highly recommend.
Santo Quartarone
Santo Quartarone
16:29 06 Jun 19
Quality at the right price.
R B
R B
14:51 25 May 19
The furniture is beautiful and any problems or questions I had were answered. I would like to thank Jim for his fantastic customer service, you made me feel like a valued customer!
Dmitry Joffe
Dmitry Joffe
19:34 21 May 19
Tony M
Tony M
23:52 15 May 19
Typical furniture store. Sales person was not as pushy as other furniture stores and stayed with us answering my questions.
Angelo Garcia
Angelo Garcia
22:20 27 Apr 19
Great service and selection,a bit pricy but with prices comes quality and durability!
Dzidra Halar
Dzidra Halar
22:09 11 Mar 19
Michelle Smolenski
Michelle Smolenski
20:27 25 Jan 19
UPDATE 2Kudos to TCS for their 'make it right' attitude! As mentioned previously, mgr David went above and beyond in addressing concerns.Caution: when dealing with the in- house brand (can't speak to other brands) get a sample to verify colour in natural light. That said I have no reservations about quality of the brand.UPDATEBoth store mgr David and Jim from head office immediately reached out offering opportunity to update fabric. Returning to store David extended his impressive depth of knowledge in selecting new fabric samples for review. Will provide further updates...BUYER BEWAREGrey single sofa placed at entrance under terrible light, because the showroom floor is full; maybe, because they want to hide a strong purple undertone with poor lighting; DEFINITELY. When sun appears so does the MAUVE MONSTER, would not have purchased had I known.
Mary Jean Martin
Mary Jean Martin
17:15 23 Jan 19
M P
M P
16:10 16 Jan 19
Good Quality sofas with gurantee and made in Canada
Linda Brightling
Linda Brightling
13:30 07 Jan 19
Fantastic customer service! Great products.
John Dickson
John Dickson
01:15 06 Jan 19
Excellent customer service by Marylou. Good selection
Tyson Geller
Tyson Geller
00:11 16 Dec 18
A good balance of quality, variety and price
Dmitri Kouznetsov
Dmitri Kouznetsov
22:55 11 Dec 18
Although my experience ordering from this location was far from smooth, I must acknowledge their management's ability to recognize a potential trainwreck and act in the best interest of the costumer. At the end of my transaction I was left satisfied with both my purchase and the service I received.
Shirley Calder
Shirley Calder
06:57 05 Dec 18
Canadian made & great quality with a large selection of styles to choose from. Consider this store when shopping for furniture
Allan A
Allan A
23:06 25 Nov 18
I didn't buy anything on this visit but I plan to sometime in the near future. They sell made in Canada furniture at a very good price, especially on occasions like Black Friday or Boxing Day when there is a sale
Charmaine Santos
Charmaine Santos
16:22 15 Nov 18
What I like about this store is they don't push you into buying anything. Unlike larger commercial stores, we didn't feel bullied to make a purchase right away. I also like the fact that we had the choice to customize the look of our sectional. For nearly the same cost of a generic sofa at The Brick, we got a uniquely styled sofa suited for our home. I'd definitely buy from The Chesterfield Shop again.
Rhonda Maharaj
Rhonda Maharaj
03:20 08 Nov 18
Canadian owned and operated with made in Canada merchandise. Very helpfulml and knowledgeable staff that give you the space you need to wander and make your choices and selection.
Great selection of couches and sectionals. Some models are cheaper than ikea and better quality.
Christine LeMoine
Christine LeMoine
15:28 28 Oct 18
I purchased a couch and selected the smallest size available as it was for a small basement living room. They did not have a display model in this small size in the store.It fast became obvious that this style did not suit my needs. I discussed this with customer service and was contacted by Jim in customer service and am delighted to report that The Chesterfield Shop is working with me to find an affordable solution. They have gone above and beyond to help me and I will certainly use this store again and have no hesitations in recommending this store to family and friends. Great work!! 👍
Julie Harding
Julie Harding
01:06 16 Oct 18
My Fiancé and I stopped into the shop to look around at condo size sectional couches, not expecting to make a purchase. We were greeted by Bryne, who showed us their inventory of sectional sofas and explained how we can customize to make it perfect for our needs. He left us to shop and consider purchasing, no pushy sales tactics, just straight up honest service. We bought our couch within 30 minutes, to be delivered in 6-8 weeks. We were VERY pleased with the service of The Chesterfield Shop.
Adrian M
Adrian M
02:25 30 Sep 18
The place to gi for quality sofas and good customer service. We purchased 3 sofas from them and when we called for warrant support, they were there for us.
Erika Hallot
Erika Hallot
17:11 25 Aug 18
Amanda A
Amanda A
20:27 22 Jul 18
Quality of their furniture is impressive. Sales people aren't too pushy, but very helpful. Very knowledgable.
Nate Jackson
Nate Jackson
17:54 16 Jul 18
Marika B.
Marika B.
02:46 07 Jun 18
An addendum to my post of March 15, 2018Revised rating (based on my interactions with Steve) 4 stars!!!A couple of days after my post below, Steve Freeman (owner?) called to discuss my experience with the Chesterfield Shop (TCS). His call was very much unexpected but so genuinely appreciated. Situations like this are never easy; not for the (disappointed) consumer and certainly not for the organization. Too often an organization will have a "well, screw you" mentality and not engage with a consumer after they have walked away. By calling me, Steve demonstrated management at TCS does not ascribe to that mentality. The manner in which setbacks and delays are handled will always make the difference. For me, the difference in this particular situation was Steve's call. Steve, thank you so much! Fast forward (another) 10 weeks and I have a new (smaller) chesterfield that I absolutely LOVE from the TCS. Thank you to Jenny, Diana and Steven as well for their help.-----Original Post----Original rating 2 StarsIn late December 2017, I arranged for the purchase of a lovely vintage espresso chesterfield. David Batko, the sales manager with whom I dealt, was very help (at the time). The Chesterfield Shop arranged for members of their team to come and measure the entrance of my condo suite to ensure the 92" model I ordered could be accommodated through the entrance - if there wasn't room sufficient, David suggested I purchase the 85" model instead which I happily agreed to do. Their team came within a couple of days and confirmed the 92" model would "certainly fit". Order placed. Fast forward to the date of delivery (March 15, 2018) and the 92" model was significantly too large to fit through the entrance of my suite. The gentlemen who attempted delivery were very patient and tried every thing but the model was just too large. My anger and frustration at the situation is indescribable. After speaking with Bob (Status Manager) and David that night, I once again made my way to the showroom the next day to determine my options. Upon arrival, I was told David had stepped away and I indicated I would gladly wait. Having waited for more than 35 minutes, I was more than willing to purchase the 85" model and wait another 8-12 weeks. That willingness turned to additional disappointment, when there was little to no recognition of their organization's incredible error, the length of time I had already waited and the additional 8-12 weeks I would have to wait again! With the exception of platitudes and mention of "these things happen sometimes", there was nothing. Not even an offer of a nominal discount (off what I would have originally paid back in December) or mention of eliminating the delivery fee. My only recourse was to ask for a full refund. Now I begin anew my search for a Chesterfield. This is a teachable moment for your organization, in particular members of your Yonge/Eglinton Store.
John Torrington
John Torrington
20:39 05 Feb 18
Bought a Palliser electric recliner from Dennis with no problem. After 5 months one of the seats had an intermittent electrical problem. Called Diana in service and offered to trace the problem myself but she insisted on sending her service rep Heinz to our house to look at it.Heinz arrived on time and had the problem fixed in 15 minutes because he brought the right part. He is also the happiest man I've met in a long time.Great experience all around!
Maria Kerber
Maria Kerber
21:23 16 Jan 18
Major purchase and wanted to be sure. The staff especially Bretran at the Toronto -Mid town location provided the expertise and patience to allow for several options with me at ease. The delivery was exceptional. Cannot thank Bertran and this location in making this move less painful
Jodi B
Jodi B
15:17 01 Dec 17
I have purchased 2 chairs on separate occasions from the Chesterfield Shop on Yonge Street. David helped me both times and was excellent to deal with. He knows his products and is extremely helpful!! I was thrilled to see on my recent visit that he is now the store manager.
Pierre Bouchard
Pierre Bouchard
13:17 18 Oct 17
Good sales staff experience. Seems overpriced.
Andrew Nolan
Andrew Nolan
11:20 18 Aug 17
We walked in, found what we wanted, got a really good price on it, and 4 hours later it was at our door. Amazing. Staff were super super helpful.
Sharon
Sharon
19:10 03 Apr 17
We had some problems but after writing a review and explaining what happened we were contacted by Steve who rectified the situation. We can now say they have followed through with great customer satisfaction.
Donna Clay-Marshall
Donna Clay-Marshall
13:09 03 Mar 17
Great service from start to finish. My husband and I were looking to buy new sofas and after looking in a dozen shops we were still undecided....from the moment we walked in we received expert knowledge on leather, very interesting. We did not buy on that trip and a dozen more shops and now armed with knowledge on leather I was amazed how many companies are selling pretend leather. We decided to return to the chesterfield shop in Newmarket the service was just as we remembered very professional. We purchased two leather sofas which we had made from the colour and grade we wanted. due for delivery early April...Today March 3rd I am sitting on my beautiful sofas perfect in every way even the delivery men turned up on time with two telephone calls informing us of exact time and very professional . Thank you from one very happy customer.
Josh Baranowski
Josh Baranowski
17:42 08 Feb 17
The sales rep that was helping us was very knowledgeable and friendly. He was not pushy at all and wanted to make sure that the couch we were looking to purchase was exactly what we wanted
Sabrina Deutsch
Sabrina Deutsch
21:35 19 Jan 17
We purchased a sofa bed that is exactly what we wanted and what we were promised and it was delivered on time. Above all, Patrick was extremely kind, patient and helpful, a truly great purchasing experience.
Mario Plastino
Mario Plastino
15:03 17 Jan 17
Bought a leather sectional few months ago. The service at the store from Frank was great and so was the delivery team.
Bo V
Bo V
00:45 16 Oct 16
Very hospitable service at the Chesterfield shop. They helped me out kindly with my leather sectional sofa purchase. They have great service and deal only quality products (most of which is Canadian made). Thanks to Frank and all the gents.
Alison Altidor