Newmarket

The Chesterfield Shop – Newmarket Location

17940 Yonge Street. (North of Hwy 9, south of Green Lane)

Monday – Saturday: 10am – 6pm
Sunday: 11am – 5pm

Best quality, selection and value- The Chesterfield Shop in Newmarket.
Delivering all over the GTA and Cottage Country.

A Unique Furniture Store Experience

Seating comfort is unique to each person, and it’s imperative to come in and select your specific piece- if you are tall – we have a deep, firm or down-filled seating, if you are petit, we carry a shallow seat where your feet will touch the floor. Try a chair-and-a-half to curl up and read, or power-up your motion theatre seating by elevating your legs, while reclining your back and head.

Choose a Furniture Store than Understands Modern, Urban Living Sofa-beds and City-Size ™

For today’s smaller spaces, we offer City-Size™ functional seating for those hard-to-fit spaces in basements, condos, lofts and apartments, with seating starting at 54 inches. Thanks to removable arms and backs, which we will assemble and reassemble for you with our Deluxe Delivery Service, narrow or tight hallways, corridors, elevators and staircases are a thing of the past. We will come and do a “check-measure” for you before your custom order goes in- just to be certain it will fit. We never let a small, urban space stop us from making you feel at home!

We have Canada’s best selection of comfortable sofa beds – available with incredible gel mattresses and custom mechanisms for easy operation.

Why Customers Choose Us - Mississauga

Why customers have been choosing us since 1948!

For over 68 years, our GTA customers have looked to The Chesterfield Shop for carefully chosen, North American manufactured furniture options at affordable prices, and we continue to offer the best in seating and sleeping options today. Our knowledgeable staff will help you determine which leather, fabric, and tailoring option (nail heads, “feet” colour, stitching, etc.) best suits your lifestyle.

Customers-first is our priority. Visit our gorgeous Newmarket showroom and our excellent sales staff will assist you with finding the perfect seating designed to your specifications and delivered to your door.

Thanks for coming in!
Rebecca Boshi
Rebecca Boshi
02:00 23 Nov 22
We dealt with Alex and it was a great experience. When we ordered there was one promotion going on, but within 2 weeks a better promotion started. Alex called us to let us know about the new promotion and that she was deducting money off the balance. We got our couch earlier than expected and so far we are happy with it.
Sveta Manz
Sveta Manz
23:08 16 Nov 22
Alex, Sharon were terrific! It's incredible place to shop for your home!
Ruth Jackson
Ruth Jackson
19:35 10 Nov 22
Re Alexandra Acosta. Recently purchased a chesterfield and Alexander was exceptional in the service she provided. She knew the product, answered all our questions, and my daughter and I never felt pressured. It was a pleasure dealing with her. Ruth jackson
Dilaila Grundy
Dilaila Grundy
17:51 24 Oct 22
The moment I stepped into the Chesterfield Shop Newmarket I was greeted with an incredible warm welcome and was provided amazing no pressure service. Darya guided me every step of the way and was extremely patient with me – with my countless visits and questions! She asked key questions and quickly learned my style and my needs. She provided me with excellent interior design recommendations, gave me all the options and supported me during my decision making. The customer service she provided was not based on 'selling', but rather, support for my needs. Absolutely fantastic service! Thank you Darya!
Mike Oliver
Mike Oliver
00:15 14 Oct 22
Wendy Goodyer
Wendy Goodyer
13:23 12 Oct 22
Sharon was extremely helpful when my husband and u visited your store very knowledgeable on all products answered all our questions and was very friendly will recommend your store to others
Amanda Friday
Amanda Friday
22:27 07 Oct 22
Sharon is so amazing, so helpful and so patient. She took all of the stress out of our furniture search and helped us get exactly what we needed.
kyung sook park
kyung sook park
01:34 24 Sep 22
today i wanna buy the leather sofasales lady sharon koufes, she really helpme a lot to choice good sofa
Bob Macgregor
Bob Macgregor
17:57 16 Sep 22
We bought a leather chesterfield yesterday (delivery today!). We found just what we wanted - right color - top quality - good price - Sharon a store associate was great - friendly, professional & knowledgeableWe’ll be back!
Brenda Cooper
Brenda Cooper
14:28 03 Sep 22
Great customer service and lots of options to choose from. Would definitely recommend it! Sharon helped us find the perfect couches for our family room! She was very knowledgeable, friendly and a pleasure to deal with.
Joy Treadwell
Joy Treadwell
20:54 23 Aug 22
Excellent SERVICE and QUALITY .. ASK FOR SHARON !!Best service I've received .. As a senior I was amazedhow much time and information she gave me choosing a recliner. Delivery service EXCELLENT..on time and carefullyset the chair up asking if I needed anything else moved.It was worth the drive to Newmarket.!
Chris Tucker
Chris Tucker
22:56 20 Aug 22
Finally, I found the sofa style I wanted and in the perfect colour at the Chesterfield Shop. I'd been looking for some time so went with truly no expectations. The saleswoman offered just enough help while leaving me free to browse around. She was very knowledgeable with ready explanations for all my questions. I lucked into a sale as well. Bonus!
Rita Lockhart
Rita Lockhart
15:35 18 Aug 22
My husband and I went to The Chesterfield Shop in Newmarket looking for a sofa-bed. Karen Twinney assisted us. After listening to our needs, she showed us several options and explained each ones benefits. We picked one and took home some sample fabrics to choose from. We also ended up purchasing a leather reclining couch, loveseat and chair. Karen was patient, professional and informative with our many questions. She didn’t push us or hurry us to make our decision. We love our new furniture. We highly recommend The Chesterfield Shop and will definitely go back for our future furniture needs. Thank you Karen.
Joe Saule
Joe Saule
20:46 08 Aug 22
Great service and outstanding help , Sharon was very helpful with us and answered all our needs, we will be going back when the time comes for future items
Deborah Compton
Deborah Compton
11:41 03 Aug 22
Great service, fast delivery and set up, what more could you ask for
Dropped by the Newmarket location, was looking for some chairs for my rec room. Huge selection and of course great quality. Had bought leather couches 20 years ago and they still look new. All the staff there are very helpful and knowledgeable, especially Rob, Ryan and Victor (not any particular order) 😉😀. If you are planning to buy any couches, or coffee tables etc, this is the place.
Andrew
Andrew
22:11 24 Jul 22
Went in a few times looking at couches. Both times we delt with Sharon, she was great, took the time to answer any questions, showed a few couches the first time, but we like to go back another day when looking as to retry the feel of each couch. We went back, but found 2 others that we liked and bought one. She was never pushy, i highly recommed her if your at the newmarket store. We ending up buying from her in the end, as we were looking at a few differant stores, but the chesterfield shop had almost exactly what we wanted. We have been looking for years for the right couch!
Joanne DiNicolo
Joanne DiNicolo
16:31 24 Jul 22
Absolutely great customer service. Sharon is wonderful so patient with me and so helpful. Glad we took the drive to Newmarket location and thanks to Sharon made the process easier with our choices. Would definitely recommend
Jessica Rand
Jessica Rand
18:30 23 Jul 22
Excellent experience. Victor was helpful and very knowledgeable. Never felt pressured. Beautiful products.
Robert Bryan
Robert Bryan
21:26 21 Jul 22
We received our new Chesterfield Shop furniture yesterday. It looks great, we are very happy! My comments here are about the delivery of our new furniture. Your delivery crew was equal to your great products! Your delivery men where here as scheduled, they where polite, professional, fast and efficient. We where very impressed and satisfied with your excellent delivery team!
Zoey Godin
Zoey Godin
20:50 18 Jul 22
Great service from Sharon, she gave excellent advice and help on finding a custom couch for our cottage living space. Good prices and quality pieces!
Robert Wilson
Robert Wilson
21:28 16 Jul 22
Sharon was professional never pushy. Friendly and answered all our questions with ease. I highly recommend The Chesterfield Shop in Newmarket. Five stars
Peter
Peter
18:32 27 Jun 22
We purchased a rocker swivel recliner. My wife and I were indecisive because of the many options available for such a chair. Sharon K. guidedus through these with patience and expertise. Because of Sharon's helpwe had a very good shopping experience. We highly recommend shopping at this store.
Sue
Sue
23:40 18 Jun 22
This place is absolutely amazing ! A family member recommended them and I was not disappointed. My sales associate Ryan Foster was fantastic ! He definitely went above and beyond to help me find the perfect furniture to fit my space. Ryan, thank you for all your help and patience ! I really appreciate it !
Kim Daisley
Kim Daisley
12:23 14 Jun 22
Sharon spent a lot of time with us to make sure we purchased the best option for our space. The choices are endless. Great quality. We checked other furniture stores in the area and settled on the Chesterfield Shop. We are a return customer.
Rob Gould
Rob Gould
18:19 07 Jun 22
Victor was friendly, knowledgeable and patient. We are still awaiting delivery, but so far the experience was a very positive one.
Cathie Cappuccitti
Cathie Cappuccitti
18:31 25 May 22
We appreciate the assistance received from Sharon Koufes. She is very friendly & knowledgeable about the products sold in the store. Sharon asked us what we were looking for & pointed out what we may be interested in. We felt no pressure to make a decision or purchase the item we were looking at. Thank you Sharon Koufes for making the purchase of our new sofa so easy!
Bettyann Baynham
Bettyann Baynham
19:31 22 May 22
Needed a sofa went shopping at 5 different places, last place we went was the chesterfield shop and what an experience. Sharon was our sales person and what a fantastic person,she is very knowledgeable in all the fine points in a sofa from the frames to the cushions it was a great experience,and yes we did find the perfect sofa I highly recommend the chesterfield shop and ask for Sharon.
Dawn Pennefather
Dawn Pennefather
14:07 28 Mar 22
Good customer service is hard to come by these days. The moment we walked into the Newmarket store, we were greeted by Darya. She is wonderful. We did purchase funiture which we love. Even the delivery drivers were great. If you're in the market for sofas, I highly recommend the Chesterfield Shop in Newmarket and ask for Darya. You won't be disappointed.
Gary Redwood
Gary Redwood
14:00 20 Mar 22
From the friendly greeting when we entered to the no pressure browsing we appreciated everything about shopping at The Chesterfield Shop. Our design consultant Sharon spent a good deal of time explaining the details of each sofa and the coverings available. We especially appreciated Rob's description and differences in the leathers available. Sharon gave us time and space to make our final decision and the purchase and financing was effortless. Thank you Sharon and Rob
Ric Bourgeois
Ric Bourgeois
20:29 19 Feb 22
Bought at Newmarket - Victor the salesperson was excellent- 3visits, very considerate to our wishes- not pushy, there to answer our questions, open and honest, gave us all the time we wanted- quality of merchandise excellent- prior purchase 10 years ago was of good quality- delivery agents extremely good and very efficient- highly recommended
jacalyn
jacalyn
12:46 06 Feb 22
Went into The Chesterfield shop yesterday with my husband to purchase a new sofa. We were greeted by Sharon who was very friendly. As we browsed different sofas, Sharon explained the pros and cons for each in terms of what we were looking for. She gave us detailed information on materials used in each piece as well as where they were manufactured. It is cool that almost everything is fully customizable in regards to material and layout. We ended up purchasing one and it is expected to be delivered end of March/April. We are very happy with our service and would recommend to our family and friends. Can’t wait for our new couch!
Fireproofing Plus
Fireproofing Plus
15:13 02 Feb 22
We were looking for sofas and chairs for our new home and were pleasantly surprised by the selection and quality of furnishings available. Karen T. was extremely friendly, helpful and knowledgeable. We found what we were looking for without feeling pressured and look forward to our delivery in the spring. Thanks from Dave & Pat
Chandra Lathangue
Chandra Lathangue
05:08 30 Jan 22
After spending 3+ hours working with Sharon over the last 2 weekends we are now waiting with anticipation for our new basement seating to be delivered. Working with Sharon was a great experience. She’s very knowledgeable and has a great sense of space and design. It’s a no pressure experience but her assistance is there when needed. I wouldn’t hesitate recommending Sharon or the Chesterfield Shop in Newmarket.
Vito Junior Lotti
Vito Junior Lotti
00:43 27 Jan 22
Sharon and staff truly professional....extremely happy with the purchase of the theater recliners....delivery set up guys are friendly and thoughtful...good job to all....mmm Rob also LOL...if i remember his name correctly...
Tony
Tony
05:06 25 Jan 22
The best place to shop for a Sofa!!!Good friends recommended The Chesterfield Shop, so after purchasing a new home we started shopping around for a new sofa and chair. We did have a look at a few other stores, honestly don't waste your time! We were greeted by Victor who has been a Sales Professional at the Chesterfield Shop for over 15 years and he was just awesome to deal with and was able to make some great suggestions for us. We ended up going with a reversible Chaise Sofa built here in Toronto available with lots of fabric choices. We chose a gorgeous neutral beige fabric pattern. We were also looking for a swivel chair and Victor suggested a swivel glide rocker made in Montreal which we also ordered and picked out a gorgeous flower print pattern . The prices were very good and the service was fantastic, we are so pleased we purchased our new Sofa & Chair from the Chesterfield Shop in Newmarket! Big shout out to Rob who is the store Manager!Tony & Karen B.Newmarket, ON
David and Diane Payne
David and Diane Payne
18:01 22 Jan 22
Our experience with the salesperson, Sharon K, was very positive and worthy of a 5-star rating. Sharon was welcoming and friendly, let us browse, listened to what our needs were, gave relevant information, showed us furniture that fit our needs with both lower and higher end $ options. She was extremely helpful. We made the purchase. Thank you Sharon.
Dan Troyer
Dan Troyer
18:36 21 Jan 22
The staff is very friendly and knowledgeable. Rob and Sharon looked after us well and we had a very positive experience. We have been buying sofas and chairs from this Newmarket store for many years. Highly recommended for quality and service. Their guarantee surpasses anywhere else. Love to shop Canadian! Dan and Shawn Troyer
David Heath
David Heath
18:32 14 Jan 22
Just bought a sectional and sofa from Sharon K. Took some time and multiple visits to the store but everyone was great. Even the sales reps that didn't make the initial sale were helpful as we changed the configuration and model. Delivery times are long but understand it's an industry-wide challenge right now. I'd highly recommend The Chesterfield Shop!
sharon benson
sharon benson
18:28 13 Jan 22
Dalia Martinez
Dalia Martinez
00:19 28 Dec 21
Excellent service. We arrived 10 minutes before closing and Ryan throughly explained the pros and cons of each sofa for my needs and helped me find the right sofa without rushing us. Top notch service.
Cecilie Beeswanger
Cecilie Beeswanger
10:23 24 Dec 21
We bought a new sofa from the Chesterfield Shop in New Market in August 2021. Most furniture takes a bit longer to get right now. We got the best news this week just days before Christmas our sofa would be here earlier than expected! The delivery team were the best I have ever had! The sofa is beautiful! Thank you Chesterfield Shop. Best Christmas present!
Ed Katkauskas
Ed Katkauskas
18:57 06 Dec 21
We placed a special order for a cloth upholstered chair, in early Sept., with an expected delivery date of 8 to 12 weeks. Over the course of the 3rd week of November, we tried to get an update on where the order was. We finally heard back from someone at H.O. via an email, that it was delayed until at least end of March next year, no guarantees for even then. It would only have been good service, to have received an update before that time, of where things stood.We then went directly to the Newmarket store, where we placed the original order. And it was there, that the Mgr, Robert, came up with a mutually acceptable solution. Thank you to Robert for the prompt and professional service. 40 Years ago we purchased our first couch through Chesterfield Shop - we will continue to use you in future.
Jim Kameka
Jim Kameka
20:24 26 Nov 21
My better half and I recently went out looking for new family room furniture, We went to several locations in Newmarket but none compared to The Chesterfield Shop. We were greeted by Sharon K who introduced herself and let us browse the store and had the keen eye to know when to approach us, She answered all our questions and was very knowledgeable, when asked about the supply chain delays she was honest and explained them clearly and explained our options. We're happy to say Sharon helped us find the perfect fit for our family room and was a pleasure to work with. Thank you The Chesterfield Shop and Especially Sharon.
that guy
that guy
20:57 23 Oct 21
Lesli Q
Lesli Q
03:07 19 Oct 21
excellent quality, large selection, just purchased my 2nd couch from them
Linda Chase
Linda Chase
20:10 07 Oct 21
Love our new sofa bed for our guest room. Store experience was great, delivery was on time, sofa was set up and garbage removed. We were even given a complimentary bag of candies as a ‘thank you’!!
Ann Varriano
Ann Varriano
13:32 30 Jul 21
Friendly helpful staff. We worked with Sharon who was no pressure sales, but offered good suggestions and helped us make an informed decision. Good selection of sofa sets and more.
Geraldine Sinclair
Geraldine Sinclair
20:56 11 Jul 21
Exceptional customer service.Excellent Canadian craftmanship and quality for the price.Would recommend The Chesterfield Shop if you are looking to invest in furniture that will last 20+ years.Will most definitely shop there again, any location.
Glenda Van Hemert
Glenda Van Hemert
20:57 10 Jul 21
We ordered a sofa, loveseat, and chair at the Chesterfield Shop in Newmarket. Customers can choose the style and fabric for a custom order. The salesman, Victor Veinotte, was very knowledgeable and helped us select some furniture that we are very pleased with. Excellent quality, and an extra bonus is that it is made in Canada, right close by in Toronto !! There was some confusion over the delivery, I had to call them to find out my order was ready, and they do not take away your old furniture, which can be a problem. However, the product itself is excellent.
JoAnne Butler
JoAnne Butler
20:04 26 Jun 21
I would highly recommend the Chesterfield Shop to anyone. From the time we walked through the door, the service was exceptional. Sharon, our consultant, was very knowledgeable, personable and showed us all our options. She spent 2 hours with us going over various styles of couches, mix and matching couches, fabrics and coordinating colours. My daughter and her husband also bought their couch from Sharon and insisted we buy from there. We were not disappointed. She deserves a raise!!!!Great customer service.
Dave Cass
Dave Cass
01:12 03 Jun 21
We recently moved into a new condo in Barrie and wanted new living room furniture as our old leather furniture was over 20 years old and survived our 3 boys and dog over that time. Having checked out many companies on the Internet I went back to a company that I knew. Emailed the Chesterfield Shop with my wants and received a response quickly from Ryan at the Newmarket store. We talked and texted over a couple of days and he gave us a few options to choose from and we picked a new sofa and love seat. They were delivered, set up and all packing materials removed within a week!! We are very happy with everything that transpired, the quality is excellent, Ryan’s customer service was fantastic, he’s friendly and personable. It’s too bad everything had to be done remotely. We hope to go into the store and meet Ryan personally once the lockdown is over.
Mary P
Mary P
19:32 28 Mar 21
This store is fantastic! This is our third couch/entertainment sectional purchase - Ryan, our salesman, was patient, calm, knowledgeable and very helpful with finding us the perfect couch. The quality is second to none! Our 10 year old couch still looks new - high quality foam and leather, well worth the money. You will have the pieces for a very long time! Wears well and good warranty. Variety of styles/ colours/ leathers/ fabrics...custom configurations are fantastic. Highly recommend spending on a few great pieces for life.
B A
B A
19:14 20 Mar 21
Susan Sager
Susan Sager
19:54 17 Mar 21
The showroom at the Newmarket store has a tremendous variety of products making it very easy to choose whatever type of furniture you are looking for. I was met at the door by Ryan; an extremely patient, knowledgeable and helpful salesperson. After explaining what I needed and when I needed it he pointed me in the right direction, explained the quality of the products and even helped with the choice of fabrics. This was a 5 star plus experience!
Nice store, the staff were very friendly and helpful, a bit on the high end range, so a bit out of my price range. They had a large selection, and a verify of colours for each item. If you are looking for higher end pieces, I recommend checking this store.
DSRT Newmarket
DSRT Newmarket
22:49 24 Feb 21
I highly recommend The Chesterfield Shop. Alexandra was wonderful to work with and really helped me determine what I wanted as I was purchasing for my new home. At first, I had no idea, but Alexandra patiently worked with me through many visits. Alexandra was always happy to see me. They have many different options with tons of different fabrics - much more than many other shops I had visited. They allow you to take home good sized samples to try in your lighting (with refundable deposit). Delivery was much quickly than I anticipated despite COVID-19. The delivery team had proper PPE, and completely set up my new chesterfield and took away all packaging - they were great! The quality is excellent and I love the style and the fabric. It's absolutely perfect. Many, many thanks to Alexandra and team.
Jennifer Mady
Jennifer Mady
21:54 20 Jan 21
I would recommend The Chesterfield Shop to anyone! Their customer service was incredible from the moment I reached out to them about a new sectional, to the time it was delivered. Sharon is an exceptional consultant who worked to understand my style and requirements while providing honest recommendations about the sectional that would best suit my space and lifestyle. Jim was attentive and accommodating, especially during COVID, to ensure I could access fabric samples to be confident in my selection. Not to mention the sectional is absolutely amazing and we couldn't be happier with our decision to go with The Chesterfield Shop!
Janice Emmett
Janice Emmett
22:07 10 Jan 21
We received our sectional sofa this week and we are very happy. The sofa was a special order and even though it took time to come to us (COVID-19 delays), the folks at the Chesterfield Shop in Newmarket kept us posted along the way. Great Service! - Many thanks for the lovely gummy bears too!
Jean Gilchrist
Jean Gilchrist
15:53 19 Dec 20
maria coteanu
maria coteanu
21:46 08 Dec 20
This is my second 5 star review for this location and also for Erin at the head office and for Jay and Augustine from shipping. The whole team was absolutely wonderful and we have our beautiful couches in our home to enjoy. I will recommend this company to all of my friends because they are the best from the sales team, to management and delivery. With the COVID restrictions it took a bit longer for them to deliver because of manufacturing delays but waiting was well worth it! Top of the line products and service. Thank you everyone at the Chesterfield Shop!
Jake Gold
Jake Gold
22:01 05 Dec 20
I had Sharon help me get my dream couch!Excellent customer service and I couldn't have been happier!Great selection and customization options!
Naomi Braunstein
Naomi Braunstein
12:55 05 Dec 20
Couldn't have asked for a better experience wow!Sharon was the most thorough and helpful representative. She made sure we were given every option under the sun before allowing us to make our decision. She took the time and patience to sit with us and really make sure that we were happy. She is very knowledgeable and I would recommend anyone who needs a sofa to go see SHARON, you will be in great hands. Super excited about our purchase, cant wait for it to arrive!
Lynn May
Lynn May
22:37 01 Dec 20
My husband and I were in the market for a sofa bed to accommodate guests and The Chesterfield Shop exceeded our needs! We dealt with Ryan who was extremely knowledgeable and pleasant. No pressure tactics and adherence to social distancing, etc. was met without exception. Our sofa was delivered in less than a week and the delivery crew was polite and helpful. The sofa looks fabulous in our new home. All in all a very seamless and pleasing experience. I would (and have) recommended The Chesterfield Shop to anyone!
Rita rotondi
Rita rotondi
22:39 30 Nov 20
We had a great experience at the Kennedy location. We visited the store twice because we originally were not sure of the size of the sectional we needed. Due to specific space requirements we had to custom make the sectional we needed. Natasha was extremely patient snd knowledge. Natasha was so patient with us even after I called her twice to make changes to my order. At no point did she sound annoyed or frustrated at me even though I changed my order twice!!! She made the entire process extremely easy and not stressful at all!!!!
Rita Russell
Rita Russell
01:43 19 Nov 20
Had an amazing experience with Sharon. Love our new sofa. Ordered Friday and enjoying it by Monday! Low pressure, professional attention and wonderful product.
Sarah Snider
Sarah Snider
21:54 15 Nov 20
Had a great experience purchasing a new sectional 😊 Sharon K. was very knowledgeable and took the time to understand our style and needs. Would definitely purchase from this store again!
Alicia Regier
Alicia Regier
16:17 11 Nov 20
We were looking for leather couches and the Chesterfield Shop delivered on both selection and service. We highly recommend Sharon as a salesperson. From our customer shopping experience right to delivery and follow up she was knowledgeable, professional and a pleasure to work with. Thank You Sharon!
Ella Rose Dollhouse
Ella Rose Dollhouse
18:00 06 Nov 20
We purchased a beautiful leather sectional from Chesterfield in Newmarket two years ago. Popped in to discuss some added artwork from my baby and received the Best service. Shout out to Rob for making the start to my day exceptional. Great costumer service all around.
Christine T
Christine T
17:05 02 Nov 20
After an awful day of searching for the perfect couches we stumbled upon the chesterfield shop. What a refreshing change! So many beautiful pieces to choose from. A big thank you to Karen for her patience and helpful advice. We were expecting a long wait for our furniture based upon what other furniture stores had told us, but were so happy to receive our couches within the week! The delivery team were very professional and set up the couches in no time at all. Thank you everyone for a great experience! We love our couches!!
Joanne Kyle
Joanne Kyle
16:39 20 Oct 20
The Chesterfield Shop provided fantastic customer service!! My contact was through email with Jim at head office. Jim responded to my questions almost immediately after I hit send. The Chesterfield Shop will most definitely get my business. See you very soon. 😁
Leigh Mounsey
Leigh Mounsey
16:08 14 Oct 20
Wanted to say a BIG thank you to your Operations Manager Jim Delpippo! We purchased a sectional from the Newmarket location, and the delivery time was running behind . Jim provided excellent customer service and really kept us in the loop in regards to the status of our delivery! It was so appreciated! Jim went above and beyond, and it was appreciated!
Shaun Pearl
Shaun Pearl
16:29 13 Sep 20
So many options. Victor was our sales Rep and very knowledgeable. Some couches are almost fully customizable which is a great bonus. Prices will reflect all the options available and the quality.
Kelly Pickard-Lefterys
Kelly Pickard-Lefterys
18:18 26 Aug 20
We walked into the Chesterfield Shop and were quickly greeted by Sharon. She spent a couple of hours with us, showing us different sets and helping us to select a reclining sofa and loveseat that is comfortable for both me and my husband. She was very knowledgeable and patient with us. Sharon spent additional time with us on a follow up visit helping us to select the colour of leather to complement our decor. We were impressed that the product is Canadian made and comes with a significant warranty. We look forward to our purchase being delivered in 8 - 10 weeks and will add to our review at that time.
Marcanthony Nozza
Marcanthony Nozza
17:17 24 Jul 20
I've personally used this place for my own couch and it's great quality. They aren't the cheapest place but the quality and customer service is way better than other big box stores.
Alexandra Acosta
Alexandra Acosta
14:26 18 Jul 20
Jeremy Robbins
Jeremy Robbins
02:51 12 Jul 20
Went in and bought a sofa, originally all seemed good, didn't have the Grey Colour I wanted so I decided to go with the brown that was in stock. Was told I could get next day delivery (very important and why I decided to buy in the first place) which they did not deliver on and left me waiting most of the day for the sofa. Then told me it will be 6 weeks as the brown was out of stock. They managed to get me the Grey (originally out of stock?) and delivered within two days and management was very helpful in rectifying it, free delivery and they the delivery went very smooth. I would mention that I went in between the purchase and delivery to ask some questions and to get dimensions of the sofa and found the staff rude and unhelpful. Most of them were lounging on the sofas and didn't bother to get up. They had little knowledge and made me feel as though I was inconveniencing them by asking 2 or 3 questions. Now I find out that the financing that I got from them was not what was explained to me and that does not impress me very much. I am disappointed and would not go back to them again as it has been an ordeal from start to finish. Don't bother with the employees, the manager seems to be the only helpful person in the store.UPDATE - After my review the main office reached out to me and I Was provided a leather care kit, was given an apology, and came to a mutual understanding, they did their best to be accommodating at head office even though much of my experience was not ideal. They were very understanding and I genuinely felt listened too. Unfortunately, after 4 months the couch had one of the back braces snap and cut the cord on my power reclining sofa. This is not the stores fault but instead the manufacturer- they asked for pictures and i sent them over, after a little back and forth over the past 2 weeks I was given store credit for the amount of the couch and will be able to substitute for something new. I am impressed at the response to problems and hopefully getting my new couch will go smoothly. Raising my review from 2 to 4 stars, overall the head office and management was excellent at rectifying the situation for me however there may be some employees at the specific store that aren't great.
Jaime Hickey
Jaime Hickey
21:49 06 Feb 20
My husband and I bought two couches and an ottoman from the Newmarket store. We have had such positive experiences with Rob the manager and Victor our salesman. They were both so knowledgeable, kind and patient, and we did not feel any pressure at all. We came in multiple time before we made our decision, and Victor and Rob answered a lot of questions from both of us. We received our couches and love them. Our delivery experience was also excellent. We have had issues before with other stores and were so pleased with this experience.Thank you for the wonderful experience, we truly appreciate it.
Sharon Clarke
Sharon Clarke
21:42 01 Feb 20
Great service the delivery guys were fantastic a big thanks to them they took our old couch out to the curb for us.Rick and Sharon Willow Beach....
shaun craig
shaun craig
01:00 20 Jan 20
madeleine haynes
madeleine haynes
21:46 17 Sep 19
Just took delivery of a sofa bed and we are very happy. As the sofa bed was going down our basement there were challenges but the two delivery men handled the situation well and got the job done and were very pleasant about it. 👍👍
Anita Cohen
Anita Cohen
11:41 18 Aug 19
over the years, we purchased quite a few pieces from the Chesterfield Shop in North York. Service was OK. High quality products.This time, we went to the Newmarket store.High quality furniture with equally high quality sales person. Thank you to Sharon for your friendly, professional approach; your ability to work with me to try and figure out measurements, needs and possible variations to make things 'fit'. We will be back!Thank you!
R B
R B
14:51 25 May 19
The furniture is beautiful and any problems or questions I had were answered. I would like to thank Jim for his fantastic customer service, you made me feel like a valued customer!
Tony M
Tony M
23:52 15 May 19
Typical furniture store. Sales person was not as pushy as other furniture stores and stayed with us answering my questions.
Dmitri Kouznetsov
Dmitri Kouznetsov
22:55 11 Dec 18
Although my experience ordering from this location was far from smooth, I must acknowledge their management's ability to recognize a potential trainwreck and act in the best interest of the costumer. At the end of my transaction I was left satisfied with both my purchase and the service I received.
Christine LeMoine
Christine LeMoine
15:28 28 Oct 18
I purchased a couch and selected the smallest size available as it was for a small basement living room. They did not have a display model in this small size in the store.It fast became obvious that this style did not suit my needs. I discussed this with customer service and was contacted by Jim in customer service and am delighted to report that The Chesterfield Shop is working with me to find an affordable solution. They have gone above and beyond to help me and I will certainly use this store again and have no hesitations in recommending this store to family and friends. Great work!! 👍
Adrian M
Adrian M
02:25 30 Sep 18
The place to gi for quality sofas and good customer service. We purchased 3 sofas from them and when we called for warrant support, they were there for us.
Nate Jackson
Nate Jackson
17:54 16 Jul 18
Next Reviewsjs_loader
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram