Reviews

The Chesterfield Shop loves reviews!

We'd love to know about your shopping experience! Let us know how we did.

Feel free to give a shout-out to your Sales Associate, Service Team, and our Delivery Team and we’ll always pass it on. Post a picture of your finished room on Google Reviews, it’s always gratifying for us to see the finished results.

And we know that we can always make improvements – please tell us how.

Your comfort is our comfort!

Excellent

The Chesterfield Shop

Based on 2437 reviews

See all reviews

review us on

M T

Had a great experience at The Chesterfield Shop on King Street! Karen was extremely helpful and has impeccable taste — she took the time to understand what we were looking for, offered great style advice, and helped us choose a high quality timeless couch. Highly recommend for both the selection and customer service, including a smooth delivery!

Marlene Sossai

I had a great experience shopping for a sofa at this store in Downton Core Toronto.
The customer service provided by Binal Shah was excellenty! she was very helpful with my queries pointing out other options according to my living room space.
I had it delivered next day in the morning and also the delivery crew was also excellent with timing and care.
Totally recomment this store when shoping for furniture.

Alyssa Goulart

Hiral was excellent and helped us find and order our dream couch!

Response from the owner:Thank you for your 5-star review, it is really appreciated! Hiral is an excellent Sales Professional and Design Consultant, she really gets to know her customers, she is knowledgeable and very patient, and we are thrilled that she found you your "dream sofa!" Thank you for your patronage, and taking the time to write in. Best- The Chesterfield Shop

Sheryl Bergstein

Great experience. Our sales person, Jane Baker was excellent in helping us find the couches that we were looking for.

Response from the owner:Thank you for your 5-star review, it is really appreciated! Jane is an excellent Design Consultant and Sales Professional. She is excellent with all of the fabrics and leathers and room design, and she always goes the extra mile for her customers and is extremely accommodating in every way, helping you to choose the perfect seating to suit your style, design, price-point and aesthetic. Thank you for your patronage and taking the time to write in. Best- The Chesterfield Shop

Renata G

Ab was so patient and helpful with with us. Helped us see all the different options and try out different features. We ended up with a custom combination and we are very excited for our bespoke chair!! Cannot wait for it to arrive. By far best quality- last purchase was 15 years ago and I cannot say enough good things about the quality and the experience.

Response from the owner:Thank you for your 5-star review, it is really appreciated! Ab is an excellent Sales Professional and Design Consultant, he really gets to know his customers and takes the time to assist you- there are so many excellent options, and Ab is so patient and easygoing. Enjoy your new bespoke custom chair! Thank you for your repeat patronage after 15 years- and taking the time to write in. Best- The Chesterfield Shop

Spence Morris

Maryam did a terrific job explaining the products we expressed an interest in so that we could make the best choice possible. Her knowledge.
Also she was able to expedite earlier than expected delivery of our couch!! She goes above and beyond for her customers.

Response from the owner:Thank you for your 5-star review, it is really appreciated! Maryam is a 5-star Design Consultant and Sales Professional, she always goes the extra mile for her customers, she is excellent with fabrics, leathers, style and design, and always extremely patient and helpful in every way- and Maryam's knowledge is exceptional! Thank you for your patronage and taking the time to write in. Best- The Chesterfield Shop

Amir Nouraein

Best quality sofas for great prices!

Response from the owner:Thanks for your review, it is really appreciated! David is an excellent Design Consultant and Sales Professional, and he is a long-time furniture professional. David always goes the extra mile to ensure that his customers are happy and have chosen exactly what they have envisioned for their space. We are so happy that you had a great experience selecting a wonderful quality sofa - at the best prices in Toronto! Thank you for your patronage and taking the time to write in. Best - The Chesterfield Shop

Brenda Gouin

From the moment we walked through the doors of The Chesterfield Shop on Kennedy Road, we were greeted by Olga with such warmth and professionalism. What started as a simple “we’re just looking for a couch” quickly turned into an educational journey about what truly makes the right fit for our home.

Olga was friendly, funny, engaging, and incredibly knowledgeable. She took the time to understand our needs and guided us through every option — even encouraging us to explore a few choices we wouldn’t normally have considered. Thanks to her expertise, we found the perfect sofa, complementary chair, and even the right cushions to tie it all together.

We left feeling confident, excited, and very happy with our experience. Highly recommend Olga and The Chesterfield Shop for anyone looking for quality Canadian-made furniture and exceptional service!

Response from the owner:Thanks for your 5-star review, it is really appreciated! Olga is an excellent Certified Interior Decorator, Design Consultant and Sales Professional. She always goes the extra mile to ensure that her customers are happy and have chosen exactly what they have envisioned for their space. She is knowledgeable about leathers, fabrics, style and comfort, and her consultation is always tailored to your exact wish list. And making the experience both fun and enjoyable is always Olga's goal. We are thrilled that you found a perfect Canadian made quality sofa, chair and coordinating pillows to tie it all together! And you had exceptional service! Thank you for your patronage and taking the time to write in. Best - The Chesterfield Shop

Steve Pikula

Jasmina is an excellent sales person and was very helpful during our selection process. We purchased a custom made leather sofa and three swivel chairs in fabric. Unfortunately when the chairs arrived the fabric was different than what we ordered. The manager did her best to resolve the issue for us but due to die lot issues there was no easy solution. We also had an issue with the base of one chair which they addressed and the service technician was great. Considering the challenges faced with our purchase they did the best they could to provide service. We can't give a 5 star review because we didn't get exactly what we ordered but give them credit for doing everything they could to address the issues. We would still recommend them for new seating but would warn people to expect significant colour variations in colour from what they order to what they may receive.

Response from the owner:Thank you for your 5-star review, it is really appreciated! Jasmina is an excellent Sales Professional and Design Consultant, she really gets to know her customers and exactly what they are looking for- and she is very courteous and knowledgeable, patient and design-focused to ensure your seating looks great in your room and gives you maximum comfort. We sincerely apologize for the dye-lot from what you received being different from what you saw on the colour swatch, it is a rare occurrence, but it does happen when the manufacturer finishes a bolt and the cloth on the new bolt has a different tonal variation. It is very difficult for the client, and we appreciate your understanding, and we certainly wish that this would never happen. Thank you for your patronage, and taking the time to write in, and enjoy your new seating. Best- The Chesterfield Shop

More reviews