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Reviews

The Chesterfield Shop loves reviews!

We'd love to know about your shopping experience! Let us know how we did.

Feel free to give a shout-out to your Sales Associate, Service Team, and our Delivery Team and we’ll always pass it on. Post a picture of your finished room on Google Reviews, it’s always gratifying for us to see the finished results.

And we know that we can always make improvements – please tell us how.

Your comfort is our comfort!
We were in a rush to take advantage of the Black Friday sales, and went to the store right before closing. Sandra was so helpful to assist us find the right couch made in Canada. Delivery was easy. Two guys who brought our couch was really careful, and now we have the perfect couch right before the holidays!
Response from the owner:Thank you for your 5-star review, it is really appreciated! Sandra is an excellent Sales Professional and Design Consultant, she really gets to know her customers and exactly what you are looking for- and she is very knowledgeable, patient and design-focused to ensure your purchase looks great in your room and gives you maximum comfort. We are thrilled that you were able to purchase a Black-Friday special, and have it delivered in time for the holidays. Happy Holidays! Thank you for your patronage and taking the time to write in. Best- The Chesterfield Shop
We took our time looking for a couch and we are extremely pleased with our decision to purchase from the Chesterfield Shop. The customer service was excellent (Sandra from Mississauga location) from choosing a style of couch, to assistance with picking out fabric, and delivery. The delivery folks were great too and we got our couch early which was a bonus. The couch looks perfect, fits perfect and is really comfortable. We can't speak to the longevity of the couch, but we are confident it will last based on the experience we've had from beginning to end with the Chesterfield Shop. Would highly recommend purchasing from this store.
Response from the owner:Thank you for your 5-star review, it is really appreciated! Sandra is an excellent Sales Professional and Design Consultant, she really gets to know her customers and exactly what you are looking for- and she is very knowledgeable, patient and design-focused to ensure your purchase looks great in your room and gives you maximum comfort. We are thrilled that you sofa looks perfect, fits perfect and is really comfortable- everything you would want! Thank you for your patronage and taking the time to write in. Best- The Chesterfield Shop
Excellent service at the King st location with Stephen. Super helpful, professional and kept us up to date on delivery. Will be heading back to the Chesterfield shop on King with Stephen again
Response from the owner:Thanks for your 5-star review, it is really appreciated! Stephan is a very knowledgeable and experienced Manager, Sales Professional and Design Consultant, and he always goes the extra mile to give you the best advice for your lifestyle, room space, decor and price-point. Stephan is great with colour, fabric, leather and design- always the most important thing - (and great customer service!) when selecting the best quality furniture. Thanks for your patronage and taking the time to write in! Best- The Chesterfield Shop
Friendly service
I had a great experience at the Chesterfield shop, largely thanks to Ab Jodat. From the moment I walked in he was friendly, patient, and genuinely interested in helping me find the right product without any pressure. He listened to what I needed, explained the options clearly, and gave honest recommendations that fit my budget.
Ab also followed up promptly when I had a small question after purchase, which I really appreciated. The whole process felt easy and straightforward because of him. Recommend asking for Ab if you go.
Response from the owner:Thank you for your 5-star review, it is really appreciated! Ab is an excellent Sales Professional and Design Consultant, he listens to his customers and takes the time to assist you- there are so many excellent options, and Ab is patient, easygoing and there's never any pressure- the beautiful seating speaks for itself - quality, excellent price-points and honest recommendations. Thank you for your patronage, and taking the time to write in. Enjoy your seating for many years to come! Best- The Chesterfield Shop
very good experience at the chesterfield shop. The help and assistance in store was exemplary and a testament for the benefits of brick and mortar stores. Delivery was prompt and the movers were particularly good.
Response from the owner:Thank you for your 5-star review, it is really appreciated! Binal is a 5-star Design Consultant and Sales Professional, she always goes the extra mile for her customers, and she is excellent with fabrics, leathers, style and design. Thanks for the shout out to our White Glove Delivery service - the best in the business. And thanks- especially - for the shout out to the benefits of "bricks and mortar" stores. It's impossible to purchase good quality seating without sitting or lying on it (sofa-bed) or reclining (recliner or lift chair), you have to feel the foam, or feathers, or combination, the backing, height, depth, pillows, fabric, leather....a purchase from a picture on a website is always a mistake. Thanks for supporting retail! Thank you for your patronage and taking the time to write in. Best- The Chesterfield Shop
Great care of customers,Ab has great knowledge of products and he was very helpful and sufficient
Response from the owner:Thank you for your 5-star review, it is really appreciated! Ab is an excellent Sales Professional and Design Consultant, he really gets to know his customers, and Ab is a master at customer service, he really listens and takes the time to understand exactly what you are looking for, with an easy, no-pressure demeanor. It's always about the customer's vision for their room, decor, price-point and comfort. Thank you for your patronage, and taking the time to write in. Best- The Chesterfield Shop
I had an absolutely wonderful experience working with Sandra at The Chesterfield Shop. From start to finish, Sandra was knowledgeable, patient, and genuinely invested in helping me find the perfect Luonto sofa bed. She took the time to walk me through and test the different options, explained the comfort and mechanisms clearly, and made the entire process feel easy and stress-free.

Her professionalism and warm, thoughtful approach made a big difference, and I couldn’t be happier with my purchase. If you’re considering any furniture at The Chesterfield Shop, ask for Sandra — you’ll be in excellent hands. Highly recommend!
Response from the owner:Thank you for your 5-star review, it is really appreciated! Sandra is an excellent Sales Professional and Design Consultant, she really gets to know her customers and exactly what you are looking for- and she is very knowledgeable, patient and design-focused to ensure your purchase looks great in your room and gives you maximum comfort. The Luonto sofa-bed is an excellent purchase, you (or your guests) will sleep - and sit- in comfort for years to come! Thanks for your great note! Thank you for your patronage and taking the time to write in. Best- The Chesterfield Shop
Our old leather sofa was originally purchased at Chesterfield store many years ago. We visited the local store on Yonge street to check out new sofas with no real plans to get the new one.
So, we met Vanessa who showed us some models and provided useful information about the displayed sofas, colours and leather quality options. She was very friendly and professional guiding us thru the store and shared all relevant details.
She was patient and helped us to get the right one.
As promised, our new sofa arrived on time and we hope to enjoy it for many more years.
We are assuming that all sales people at the store are good but would definitely recommend Vanessa to any potential customer.
Response from the owner:Thank you for your 5-star review, it is really appreciated! Vanessa is an excellent Manager, Sales Professional and Design Consultant at the Toronto Mid-town Yonge Eglinton location. She really gets to know her customers and takes the time to assist you- there are so many excellent options, and there's nothing that Vanessa doesn't know about all the seating options, fabrics, leathers and room design and decor. And her team is exceptional as well, they work together to make certain that you make the perfect decision for your vision and comfort. Thank you for your repeat patronage, much appreciated, and for also taking the time to write in. Best- The Chesterfield Shop
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