Refund and Returns Policy

ONLINE RETURN POLICY

The Chesterfield Shop does not offer returns on online orders. Every piece is customized and made to order. 

MERCHANDISE DEFECT/DAMAGE:

Please read our return policy before making an online purchase. Terms/conditions may not be the same as an in-store purchase. 

Visible damage to merchandise must be recorded at time of delivery by indicating on the delivery slip and having the driver call our office so the shipping department is aware of the damage. Please inspect every part of your item to ensure it is in factory condition. In the event of damage, the shipping department will advise you of next steps, and either a technician will be dispatched or your item (s)  will be removed to be reordered or repaired.  

1. For motion furniture with electronic elements (recliners, motion sofas, sectionals, lift chairs, etc.) please test your new item immediately and email service@thechesterfieldshop.com if a part is not functioning properly. The Service Department will offer a solution/replacement on a case-by-case basis.