My couch shopping was very fast, fun ,comfortable and bittersweet. Sales rep Sandra made this entire experience one that I will always cherish. She was very patient with me as someone who does not know anything about furniture as a young female I felt very at ease and comfortable with Sandra. She was very welcoming, whimsical and grounded. She allowed me to voice my concerns, and my opinion she was not just focused on making a sale. She was very attentive, knowledgeable, and is a very active listener, she always greeted me with a smile, in fact at one point, I truly thought she was the manager based on how knowledgeable, and how she carried herself. I was very conflicted with what I wanted and with the time crunch of trying to catch their Boxing Day sale in time was also of concern but Sandra gave opinions, offered me samples to test out and even went as far as using chat gpt for me to have a visual idea of the styles that I was conflicted on.She offered many other tactics with helping me to discover my style which were all very helpful. She was very patient with me, She understood my concerns, she was selfless when needed to be which provided me the safe space to making my own decisions while at the same time, not feeling like I was in it all alone by myself having to figure out everything by myself as she was there ready to help me wherever needed. Sandra has personality and she was her true self, it is very refreshing to have someone in a profession that is sales driven to have personality and bring their genuine selves forward rather than being the typical false generic robotic “sales professional”. Sandra, It was a delight meeting you and working with you. I had so much fun for such a situation that is typically stressful. I felt comfortable with the advices that I was provided with and I appreciate you going above and beyond with the different tactics with helping me along the way. I also appreciate your transparency. I appreciate you being you! This experience was so fast which made it bittersweet as I enjoyed every bit of it. I definitely will be recommending you and already looking forward to my next buy with you! Thanks again and May God continue to bless you💚
Response from the owner:Thank you for your 5-star review, it is really appreciated!
Sandra is an excellent Sales Professional and Design Consultant, she really gets to know her customers and exactly what you are looking for- and she is very knowledgeable, patient and design-focused to ensure your seating looks great in your room and gives you maximum comfort for years to come.
Your review is heart-felt and lovely. You and Sandra really bonded, which is not surprising, she is a lovely and warm person who really connects with her customers, and gives them all the time in the world.
Our quality, designs and price-points make The Chesterfield Shop "the name to shop" when looking for beautiful seating! Since 1948...over 78 years of a Toronto family-owned company.
Thank you again for your patronage and taking the time to write in.
Best-
The Chesterfield Shop